16523 comments found.
Can you kindly advise when theme will be made v5.0.2 compatible?
Hi and thanks for reaching out to us 
Actually, it’s compatible if install the classic editor you won’t have any problems. Also, the Jupiter X is fully compatible with Wordpress 5.0.2.
Hello I am getting a syntax parse error on line 20 when trying to install.
Hi and thanks for reaching out to us
You could reach out us from the below link:
Hi, I’m interested in Jupiter. I’m looking for a gallery plugin that works just like a tumblr theme on www.jansvoboda.com – with the option of adding “groups” of photos (if you add 3 photos in one time, its posted like a “group” in one cell) Is it possible on Jupiter?
Hi and thanks for reaching out to us
It’s possible, we have some gallery styles that you could implement something like your example page.
Is Jup6 gutenburg compatible? And is that fancy title color going gray issue on update fixed?
Hi
It’s compatible if you install the Classic Editor plugin. To fix the Fancy title issue, kindly please add the below codes to the Theme Options > Advanced > Custom CSS:
.mk-fancy-title.color-single span, .mk-fancy-title.color-single p { color: inherit; }
it will be fixed for the next Jupiter 6 version.what a joke
Please add this Can you make this website built in translate free meaning you don’t need any plugin for translation? Can you add 91 languages. This would be epic if you could add this feature inbuilt into the theme with the drop-down menu at the top of the site to change languages. THIS WOULD BE EPIC AND DIFFERENT! Ones you do then I will buy this, These are themes that support this with the plugin but NOT THE THEME! If we could do this in the theme and not the plugin somehow then this would be epic or maybe make our own translator plugin that comes with the theme? ONE THEME TO RULL THEM ALL! AND IN THE DARKNESS FIGHT THEM!
Hi and thanks for reaching out to us
Actually, Jupiter X is a Wordpress theme and it follows the Wordpress multi-language rules. You need to use a plugin if you would like to change everything with a drop-down menu. Generally, Wordpress themes don’t have this feature. Unfortunately, we don’t have this feature like all wordpress themes. All themes are compatible with famous translate plugins like WPML.
Hello,
I have another question. I am looking at your theme and I am interested in purchasing your theme for multiple projects and I have another question about SEO and Page Speed before our purchase.
My concern is the code generated by your theme and even though all the demos seem to be very simple and don’t have any complicated designs, the code generating the pages are too long.
For example, your demo page, Vulcan, https://demos.artbees.net/jupiterx/vulcan/ is a very simple page design with a picture on the left and a form on the right side of the page collecting only user’s email.
However, when you look at the code, it is 1588 lines. Bunch of Javascript and so many render blocking elements. The page has no special effects and the code is close to 1600 lines.The same is true for all other demos and most of them have more than 2500 lines of codes
All your demos are getting a terrible low score for mobile when I run a Google Page speed test.
If I build all of these demos with the plain HTML, they won’t be more than 200 lines of code.
Your theme is creating a lot of unnecessary bandwidth when someone is viewing the page due to all the extra code that is getting generated and again your demos are so simple and nothing really special about their designs compared to some other themes.
HOW IS THIS SEO FRIENDLY?
Hi and thanks for reaching out to us
Actually, when you use a Page builder plugin, you will have more tags on your source. But it’s not a big deal and in case it’s important, you could fix everything with a free cache plugin for example the Fastest cache.
Also, if you have any speed issue, we’ll fix it for you. However, we’ll increase the speed performance version by version and we work on speed matters in all sprints.
How do I place the footer in multi language with elementor using wpml plugin? it only allows me to put 1 footer and it does not allow me to select the one created with elementor in the version of another language. only the primal language appears.
Hi
After that, please reach out support team, they will help you: https://themes.artbees.net/dashboard/tickets/
Hello, I have problems with this subject. In short, the section: Theme Options does not work as well as it was before and nothing is seen anymore as if it were empty. Why? Can you fix it?
Thanks, it’s urgent, greetings.
Michael
Hi and thanks for reaching out to us
Could you please let me know, are you using the Jupiter X theme or Jupiter 6?
Hello, thanks for your kind reply. I’m using the Jupiter theme 4, are there any problems with this theme? What do you have to do?
Greetings.
Michael
Thank you
Your theme version is too old, I would recommend to take a full backup, then update your theme to Jupiter version 6.1.6 After that, your problem will be resolved.
Hello, already solved, anyway thanks.
Greetings.
Michael
Glad to hear that 
So we are interested to purchase this theme and I was viewing your website and you claim that everything can be customized. CSS customization on individual pages is my main concern, and I see that other users complained here and mentioned that you need to upgrade Elemetor before individual page CSS option is activated.
My question is: can individual custom page CSS be added to each page with out of the box package? This option is available in other editors without the need to upgrade.
If not then how can you claim everything can be customized?
We don’t wish to add custom CSS to theme stylesheet and load it on every page.
PLEASE CLARIFY
Hi and thanks for reaching out to us
Regards
I dont want to update to jupiter X how can I update jupiter 6?
Hi and thanks for reaching out to us
At the moment the latest version of Jupiter 6 is 6.1.6 and you could update it from Jupiter Control Panel > Update
Regards
I have been getting this message:
Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/plushdes/public_html/plushdesign/wp-content/plugins/js_composer_theme/include/autoload/hook-vc-grid.php on line 163
Warning: Cannot modify header information – headers already sent by (output started at /home/plushdes/public_html/plushdesign/wp-content/plugins/js_composer_theme/include/autoload/hook-vc-grid.php:163) in /home/plushdes/public_html/plushdesign/wp-admin/post.php on line 198
I deleted the VC plugin and reinstalled via Appearance > Install Plugins. I cleared out my host’s cache and the theme cache. I also tried deleting and installing via ftp. It is still happening.
I recently upgraded my server php to v7 and am running WordPress 4.9.8. The Jupiter theme is at the latest (legacy 6x).
I currently am out of my support period but don’t think I should have to pay $41 to figure out why this is happening. Can you help? thanks.
Hi and thanks for reaching out to us
Artbees support always fixes your problems Don’t worry about it.
Please contact our support team via chat service, they will check and fix it for you and please don’t worry about the expired subscription
Thanks! but no one is ever at your chat… I left a message over 24hrs ago and didn’t hear back.
Please create a support ticket here: https://themes.artbees.net/dashboard/new-ticket/
Hi,
How can I change the color of the sticky header?
Thanks!
Hi and thanks for reaching out to us
Could you please let me know, you are using the Jupiter X or Jupiter 6?
Also, please share your website URL, after that, I’ll explain how to change the color
Regards
Love Jupiter X! Only one thing is annoying me. Why can’t you change the radius on images in the sidebar widget? I don’t like the rounded corners:)
Hi and thanks for reaching out to us
You could change everything in sidebar, please contact our support team via chat service, they will fix it for you:
Hi, I’m trying to update Jupiter X to the latest version but I am getting the following message: Destination folder already exists. /home/mcmo8k56o3al/public_html/wp-content/themes/jupiterx/
Nevermind! It automatically update within the panel. Not sure why that Download button is there. That’s what confused me. I didn’t a message that update was successful so when the Updates button disappeared I thought I had to download the file!!
Hi and thanks for reaching out to us
Actually, we fixed the update issue. Actually it happens on some servers due to some different configurations. If you had this problem for next update, please reach out us to investigate your website and fix it for you.
Oops! Registration was unsuccessful. Your API key could not be verified. There is no such API key.
help
Hi and thanks for reaching out to us
First, you should create an API key with your purchase key. They are different. When you buy Jupiter theme, Themeforest gives you a Purchase Key.
After that, you should generate an API key with your purchase key. Please read this article: https://help.artbees.net/getting-started/theme-registration/getting-an-api-keyThen, you could register your theme with your API key. For more clarification please read this article:
https://help.artbees.net/getting-started/theme-registration/registering-the-themeRegards
Hello – Please can you tell me when will you be releasing an update to jupiter 6 which will be wordpress 5 compatible and an updated visual composer. Cheers, Chris.
Hi and thanks for reaching out to us
We’re working on new version of Jupiter 6. We’ll release it as soon as possible but at them moment we could not announce an exact time.
However, to make the Jupiter 6 compatible with Gutenberg you just need to install Classic Editor plugin:
https://wordpress.org/plugins/classic-editor/How does one add the jupiterx block header templates? I have searched every option within jupiter customiser and page elementor and I cannot find the blocks only theme templates. Also a really silly question but how do I open a support ticket. I am in the members dashboard and see no option to create a new ticket under tickets??
Hi and thanks for reaching out to us
If you install the Jupiter X you could insert the pre-builts block templates on Elementor page builder by clicking on folder icon. Please read this article, we have explained how to add block templates:
https://help.artbees.net/elementor/importing-block-templates-to-a-page-in-jupiter-x
Also, here is the block templates demos:
https://demos.artbees.net/jupiterx/block-templates/
Where can I download Version 1.0.3 released 25 December 2018? I want to manually update my installation.
Hi and thanks for reaching out to us
You could download it from Themeforest. the latest version is available in Themeforest download package.
Hello, what is the best way to setup a new site in WP admin. Via Jupiter X set up wizard or Elementor plugin setup? Im confused!
ps. the site will be delivered in 2 languages English/Arabic.
Hi and thanks for reaching out to us
First, it’s good if you go with Jupiter X setup, if you are on a fresh Wordpress installation.
Also, to make a multilingual website please read the below article: https://help.artbees.net/translation/making-a-multilingual-website-with-jupiter-xIn case you have any questions, you could reach out us through the below link:
Do I understand correct that it is one license per one website, or can it be used multiple websites?
Hi and thanks for reaching out to us
You need to buy a license for every domain. But you don’t need buy separate licenses for your subdomains or a multi website. For subdomains and multi website you just need to one license.
To learn more please read this article: https://help.artbees.net/getting-started/theme-license-clarification
