8686 comments found.
Hi on themo Blog Magazine in the post “Converse releases a new model update” how can i change the text “Last year I wrote about why booking too far in advance can be dangerous for your business, and this” because a erase all insede the post and keep show it.
Thanks
Hi, here you are: https://support.undsgn.com/hc/articles/213456049
Hi, I cannot seem to remove the spacing above and below my video. I’ve set padding to 0 in each of the block. Can you please advise?
https://roo-films.com/brooklands-farm-muskoka-wedding-videographer/Hi! What are the measure you have in the sidebar when you open the video for width and height? https://support.undsgn.com/hc/en-us/articles/214006105
840×473
Are you able to copy the shortcode generated and send us? Please paste in the a text file and use one of the text upload free services. Ex: https://undsgn.d.pr/E6fige
Hi, I’m about to purchase this theme, but I have a question about registering the license. I need to upload the theme and create the website on a test domain (i.e. not the real one). Once I’m happy with the website, and am ready to upload it to the real domain, will I be able to basically “copy and paste” my website, and upload it onto the real domain where it will be live for people to visit? How do I do this with one license, and ensure that I don’t lose my work? Thanks!
Hi fatimawesson and thank you for interest! 
It’s possible to deactivate the license in use and move to the final site.
Thanks for getting back to me so quickly! OK, and will it save all of the settings and the designs, so that I can literally copy and paste the final site over?
Hi, in WordPress you cannot just copy and paste but you can use one of the popular plugins: https://it.wordpress.org/plugins/all-in-one-wp-migration/
Otherwise you can build your site using the Redirect option of Uncode, this mean you can have a splash page for all not logged users and so working directly on the final website (if you think it’s complicated migrate the site or you don’t have expertise with this): https://support.undsgn.com/hc/articles/213455729
Hi, considering this theme, just wondering how quick support is? Thanks!
Hi dcpotter22 and thank you for interest!
Not sure what you expect but we have a team of dedicated agents in our Help Center: https://support.undsgn.com/hc/en-us
Hi Undsgn Team and a happy new year to you guys, I want to know if Uncode is ready for Gutenberg in WP ?
Hi Karnabo and thank you for interest! Yep sure is ready and optimised too: https://support.undsgn.com/hc/en-us/articles/360000284218
Ok thank you for your quick reply. Great, I read the link !
Hi Karnabo and thank you for confirm!
OK a perfect theme ! Beautiful and optimized 
Thank You
Hello, I’ve done the update to WordPress 5. Now I can not upload new photos to the Media Browser (HTTP error). Even pictures that I have already uploaded under another name do not work anymore. Can you help me?
Hi juhe! Unfortunately we don’t have other similar reports and right now is a month that users are updating to the new version, Ii can only suggest to first disable ALL extra plugins, in case test the native WordPress theme and be sure you also are using the last version of Uncode.
If none of these work and you need support is offered in our Help Center (we need to check this installation without other previous cases), there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Using the “posts” block, the featured image is not pulling through at all. In fact the html does not even show any image there.
Demo page :
https://app.go6.studio/ibiza-wedding/ibiza-wedding-venues/Screenshot:
https://snag.gy/p85vjG.jpgHi waynep16! It seems really odd basically all sites based on Uncode use the Posts module (https://undsgn.com/uncode/showcase/), it seems that your installation is suffering for some odd problems. Anyway don’t worrt if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Done – FYI on your Your installation credentials page there is no save button so i cant save log in details to give you….
Hi waynep16, the form save automatically when you type, there is also a notification of this, in fact we have all your logins.
I’ve added a media carousel into my site but can’t get it to display full width despite toggling around with the settings. There’s still a white border around the media. I’ve set content to full width and removed borders but still doesn’t work. Any advice?
Hi joycetay! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi thanks for this elegant theme first but there is one question I want to ask. How can I change the font size of “Read More” button and “Default Meta” (and others like these that cannot be reached by Theme Options)? BTW, “Read More” button in Blog Lateral is NOT horizontally centered on mobile, hope u can fix it soon.
Hi dyscend! Can you please open a private ticket so we can suggested the required codes? If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I’m trying to translate uncode-privacy plugin (ver1.0) with PoEdit but even when i change language it still doesn’t make any change. I have named files accordingly to .pot file
Files under Language folder looks like this
uncode-privacy.pot uncode-privacy-pl_PL.po uncode-privacy-pl_PL.mo
Could You please tell me what’s domain text for Your privacy plugin? Or maybe You could see a mistake that I’m missing.
Thank You!
issue fixed, files must be placed under languages/plugins and not in plugin directory itself.
Hi leathercustoms and thank you for confirm!
Hi, how do I make a single media use the full width of the page
Hi refluxtech! Yes this is possible confirmed! Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
on scrolling down can you freeze the secondary menu in addition to primary menu?
Hi pbadam! Actually only the main menu can be sticky to the top, the secondary menu cannot be fixed natively, sorry.
thanks, is there a .class or #id that applies collectively to the primary and secondary menus.. I might write css to make that entire class sticky
Hi, ”.menu-wrapper” is the div container of the 2 menus.
I just checked some demos yesterday , but today its removed from your site. will they be included in the purchase?
Hi nsaher! The demos are always the same, we have not remove anything from our demo, maybe you are not find them. How were these layouts so if we understand we can send you the links?
Hi, I would like to order product posts by date but those tagged as new, on sale or hot should be always first. I suppose I will need to extend PHP file that holds a logic for posts query order by, where do I find this file? Or is there any better way of doing this?
Hi poshtraders! Unfortunately the Visual Composer module doesn’t offer this possibility and you need to reply on custom code modifications. You can check the file elements.php and index.php but they are quite complex files (https://undsgn.d.pr/oNXPUz – https://undsgn.d.pr/uhkeBH). If this is vital for your project and you have difficulties here you can find our suggestions for custom works: https://support.undsgn.com/hc/en-us/articles/115000555209
Hi all, Can someone help me. On my new shop page I have applied product filters
https://www.urbancotton.nl/shops/shop-lateral/However it continuosly redirects my filter results to the shop archive pages (I dont want that). Does someone know when in the theme or in wordpress i can swith this off and display the filter results in the same screen?
Thanks a lot for your help!
Hi UrbanCotton! Sincerely I don’t understand what is the problem, in WooCommerce when you use filters you are redirected to categories pages, filtered based on the parameters. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Since this is a new website, according to Envato Terms, you should also have a dedicated license and so the possibility to open a private support request. Thank you! https://support.undsgn.com/hc
Hi, Thanks for your reply. I am using the Ajax-Enabled Enhanced Layered Navigation within the shop but it does not fully work. www.urbancotton.nl/shop. I have switched theme’s and then it does work.
What is the problem? When I click one of my filter criteria (say Collectables). Nothing happens. It looks like it want to pull data from the back but nothing happens. When I switch Theme’s (say storefront) it perfectly fetches the data. Do you know why this filter is not working?
I assume a setting within Uncode overwrites the filter (widget) or it is not compatible?
Thanks a lot for your help!
Hi, what method do used to create this page? Is this the native template or you are using a Content Block?
i used the native template, and then within Uncode Theme—> Archive I selected a content block. (Since i wanted to change the look and feel of the archive shop)
OK but this plugin is not supposed to support custom module create with Visual Composer, it designed to work with the original template, you need to test with the native WC template (not using the CB method, just using Theme Options). Have you tested?
I removed the content block within Theme Options—> Archives as you suggest but then it messes up the design completely. And the Ajax-Enabled Enhanced Layered still doesnt seem to work. You can see it now: https://www.urbancotton.nl/shop
Yes when you use the CB method you have more than 100 options to customise the layout, the default WC layout has just few options instead. Let me know when we can check now we don’t see any product.
Hi, What is the best method that you can help me with this? My subscription just ended, but I can extend for some more help. Basically what I need is that the WP shop works perfectly with ajax layered navigation. If you have any tips that would help. Im a bit stuck now since WOOF (Other alternative) directs me always to the archive page but then it doesnt work with the content block as well.
In short: What is the best way to set up a shopping page with ajax layered navigation?
Hi UrbanCotton, as suggested above have you tested with the native archive? Plugins like this cannot work with the Content Block, can you please set the native layout of WC and notify when we can check?
Hi Undsgn, I set it back to the native layout of WC. Changed Theme Options -> Products -> Content and set Content Block to Inherit. You can check now on www.urbancotton.nl/shop
Hi, it seems to work as expected, are we wrong?
Hello I have a question. Well my background-image in the header with the content-block inside seems to have an opacity of “0”, that means my header has a black background, but only if I’m not logged in. When I watch the page as an admin, everything looks fine. Also my menu doesn’t show up, when I’m not logged in, because also the menu appears with an opacity of “0” and I have no redirect option activated.
Cheers Daniel
Hi Defuze! I’m sorry but it’s really not easy to understand since we don’t have other similar reports and I don’t think there is a problem with headers and menu since any website have one. Anyway don’t worry but we need to check your installation for this. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi,
I’ve recently updated my Wordpress to Wordpress 5.0.2 and noticed that the UnDsgn template doesn’t work the same way as before. My website is still working as normal, but on the backend everything is changed and the Visual Composer isn’t picking up the blocks anymore. Anyone else know how to get it to work again or if there will be any future updates?
Hi! If you’ve upgraded to WordPress 5.0 and you are apparently no longer able to use the Page Builder, please follow:
- Update to Uncode 1.9.3 (or higher), update the required plugins and make sure you have selected the Disable Gutenberg Editor option in the WPBakery Page Builder > General Settings. When updating the theme don’t forget to update Uncode Core and WPBakery Page Builder plugins as outlined in the Theme Update documentation.
- Alternatively, if you cannot update the theme, you can install the free Classic Editor plugin from the official WordPress repository and check the replace the Block Editor option.
Please find all info here: https://support.undsgn.com/hc/en-us/articles/360000284218
Hi,
Does your theme have the integration for GetResponse and the possibility to insert optin for lead generation?
Kind regards.
Hi fxleaderitalia and thank you for interest!
Unfortunately we didn’t tested with plugin since it’s not so popular, I think you should have no problems since you can insert their shortcodes easily. In case you can test and we can grant for a refund if there are problem so you can test risks free.
Hi there. I’m receiving this error with valid username, purchase code and token: “You have entered invalid credentials, or your Envato account does not include Uncode among your purchased items.” can you let me know how to resolve?
Hi stevensmithnyc! Are you sure the Token is valid with all the appropriate checkbox enabled and that you don’t have firewall installed? https://support.undsgn.com/hc/en-us/articles/115004287985
Anyway Ii you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello Undsgn.
I had to re-install uncode tonight 03/01/2019. I have now pictures not displayed on the web pages and have this instead :
width=”1/1″]vc_single_image media=”39056″ caption=”yes” media_lightbox=”yes” media_width_percent=”100″Hi, it seems you have not activated Visual Composer if you see only codes but without a link to your site it’s not easy understand. Please review the installation process: https://support.undsgn.com/hc/articles/214000625
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
