Hi,

Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

And Install the theme on localhost or on test site and Import the particular Demo on test site and copy the code from test site to live site as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Easy Fancy Box: https://wordpress.org/plugins/easy-fancybox/

If built lightbox doesn’t support PDF and playing private/domain-whitelisted videos, please suggest if there is a way to disable built-in lightbox in Porto theme.

Hi,

First of all, we have not tested the plugin “Easy FancyBox” with the latest Theme and this is a third-party plugin and you know that we do not provide the support for any of the third party plugin, as it requires Customization.

Secondly, Yes, You can set/Insert the Vimeo video using Porto LightBox element but not PDF.

1 and 2, It is because of the cache and Optimized CSS of your site, Please remove your server, site and browser cache and deactivate your site Optimized plugin and check your site after removing the browser cache hope you will not find the issue.

And sorry to say that but if you want to disable the theme core functionality then it requires Customization and for that, you have to contact our Customization team at nicework125@gmail.com for paid Customization services.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

1. If you want to remove it just copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (min-width: 992px){
.section-custom-construction-2:after {
    display: none !important;
}
}

And if you want to change its color so just copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements and check your site after removing the browser cache.

@media (min-width: 992px){
.section-custom-construction-2:after {
    background: green none repeat scroll 0 0 !important;
}
}

2. Yes, you have to deactivate the License first and then after migrating activate the Theme again on the new hosting with the same purchase code.

Thanks.
   

Hi,

Please edit your homepage and you will find Floating Menu Container and Floating Menu Items under it so just edit it and change anything as per your requirements: https://pasteboard.co/HVTSQaV.png

Thanks.
   

I found the solution myself.

Removed block slug name “category-image-slider” placed in Shop Page under Content Inner Top.

Please kindly do available complete manual for Porto theme. This document contents basics only. “https://www.portotheme.com/wordpress/porto/documentation/”

Thank you Good Luck to Porto Team

Hi,

Sound’s Great! That you have managed to solve your issue by yourself

And yup we are working on the new Theme Documentation update as well, and also please do not forget to check/try our FAQ’s here: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

Thanks.
   

Hi,

Our development team is working on the new Theme update in which they will make sure to compatible the Theme with the latest Font Awesome. so until that please be patience.

Thanks.
   

Thank you!!

Most Welcome

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052392--4-http-error-on-image-uploading

Thanks.
   

Hi,

Please download the latest Theme update from TF by login into your TF account and you will find an zip file, Extract that zip file onto your computer you will find Theme Files folder and under Theme Files folder you will find porto.zip file that is the actual Theme file, then follow the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Thanks.
   

Hi,

Please edit your home page and edit the row you will find the image in row setting just change it from there as per your requirements: https://pasteboard.co/HVNjVDw.png

Thanks.
   

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Ok thx a lot for the information.

Most Welcome!

Alright, thank you… I’m totally exhausted… My ticket is: #40439

Alright, thanks. I’m totally exhausted… Ticket #40439

Hi,

Now please be patience, once your ticket will be resolved you will get the reply of your ticket.

Thanks for your understanding.

Hi,

Can you please share your Live site URL with me so I’ll check and provide you the solution.

Thanks.
   

i will send you

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media(max-width: 768px){
.header-top {
    display: none !important;
}
}

Thanks.
   

Hi,

You can change this word as per your requirements by changing it into the Theme language translation file under wp-content/themes/porto/languages

OR

you can also change it as per your requirements by editing the file rating.php under wp-content/themes/porto/woocommerce/single-product

Thanks.
   

Thanks for using Porto.

We will check mobile speed issue, will improve it as much as possible and update it in next version. Please keep in touch with our support team for the next version release, it will be done very soon.

Regards, P-THEMES

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Please contact us through purchased Envato account to get support.

Hi,

Please edit your home page and then edit Porto Feature Box element and you will find the image set in it, you can change it easily from there as per your requirements: https://pasteboard.co/HVKrXAa.png

Thanks.
   

Hi,

1. We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.

#mini-cart .minicart-icon:before {
    content: "\f217";
    font-family: "FontAwesome" !important;
}

And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery

2. Rows are not the Theme but the WP Bakery default element and the border option for rows is working perfectly fine at my end, please make sure that you have set the border values as well as showing in this screenshot: https://pasteboard.co/HVKlIpc.png

Thanks.
   

Hi,

Please read and follow the instructions written in this Article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

1. You have to choose/use the single product layout as “Full Width” it is the only layout which has tabs section under the product details.

2. Porto WordPress is fully responsive and RTL compatible Theme. If you want to change your site as RTL you just have to change your site Language as RTL and it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/10/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.