6337 comments found.
Why are the blog post dates in grid on home page now squares instead of circles after the latest update?
Hello,
Please provide us with a relevant URL so we could investigate the issue.
Thanks in advance!
Hello,
Go to Impreza > Grid Layouts and open your Grid Layout in the editor, hover over Vertical Wrapper element and click “Pencil” icon to edit wrapper settings, once settings appeared, set Corner Radius to 50%, take a look at this screenshot http://prntscr.com/m7sqqu
Let us know if it helped!
Hello since I have the update 5.6.1 I have the next styles problems in google and safari browser. (like button and separator appearance) I see that they are saved in an extra stylesheet in the uploads folder, However, this style sheet is not loaded in all browsers. Can this be bug?
Hello,
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Thank you, we look forward to serving you!
I updated the theme to the latest version and I’ve been having massive issues with almost every part of my site. i managed to get through all the timeouts, updated the theme along with all the plugins, but I pretty much had to rebuild the site.
Now, the responsive menu for mobile sometimes works, then for no apparent reason, will stop working. I’ve purged all of the caches and the responsive menu is still flaky.
In addition, a couple of the elements (Advanced Carousel and Image Slider) refuse to work with this new theme. What gives?
Hello,
Please provide your website credentials via this contact form so we could investigate the issue: http://themeforest.net/user/upsolution#contact
Thanks in advance!
The website is http://atphotobooth.com
The issue with the menu is only the responsive menu when viewed on a mobile phone. On a PC, the menu is fine.
Please deactivate all third-party plugins, which aren’t related to Impreza, clear all cache and if the menu will start working, activate plugins one by one to find the issue.
Let us know if it helped!
I don’t see documented compatibility with Wordpress 5.0 or WooCommerce 3.5. Will the theme be updated soon for this?
Hello,
Impreza is compatible with the latest WooCommerce and WordPress. So it’s safe to use the latest Impreza 5.6.1 version.
Let us know if you have further questions!
Hello Ivan and team, love my impreza theme, it the best. Need to address something about the current yellow warning “Your website data needs to be updated to be compatible with Impreza 5.6.1”
1. Curl failing, what is the fix? 2. I believe my old version header builder is corrupted after the update, I had a 3 level menu previously (main,lower,upper) (version 3 impreza) and this is now only showing 2 levels (main and upper). This is fine, but how to correct and not lose the layout?
I have already updated wordpress, all my plugins etc, I also updated to php 7.1 on hostgator.
Apologies, I cannot post the the support forum, I am an original buyer of this theme from many years ago, therefore my forum support is not active, I have bought 3 license on this account and many license for private contracts.
Please post link to solution. I will try disabling all plugins and updating header builder, but I believe it is somehow corrupt. Perhaps my 3.x to 5.x theme update was also a problem.
LMK.
Hello,
Please provide your website credentials via this contact form so we could investigate the issue: http://themeforest.net/user/upsolution#contact
Thanks in advance!
Ya, no thanks. Guys your update not only is not working, it is doing much more wonky stuff on the host, congrats, but I don’t have time for the damage control.
I see you are telling others there is ‘a solution available’, please post the solution ASAP or give a timeline for the actual fix. (leave a link to the official Impreza KB thread)
I am about to buy this theme again for yet ANOTHER client, but if there is no fix and/or you can’t keep me up to date, I’m going to have to find another dev wanting my money. Bros, you guys have made life easy for us over the past years, please don’t kill your rep.
Hello,
1. Create full site backup
2. Make sure your server meets these requirements https://help.us-themes.com/impreza/installation/requirements/
3. Deactivate child theme if it activated and deactivate all plugins
4. Update Impreza
5. Activate plugins one by one to make sure they are compatible with the latest Impreza
If it won’t help, provide us with the requested credentials so we could investigate the issue deeper.
Thanks!
Orgh come on UpSolution not again… Updated to Impreza version: 5.6.1, Wordpress 5.0.2 and newest WPBakery builder. Everytime I want to edit a page I just get a blank screen.
Inkognito window does not solve it, and there is no cache on the site.
Please just for once make that theme work perfectly when there is WP updated comming. I love this theme, but I started soon to get enough of these problems.
It is totally random. Sometimes a page will load some of the front-end WPBakerybuilder, and sometimes no loading at all.
Update: I tried to make a brand new installation with the main demo import. If I fx go to the “About us” page and click “edit with WPBakery builder” in the top menu, the page just shows the “baker hat” when the builder is loading. The front-end editor is never loading.
I tried with Chrome, Safari and Firefox.
Hello,
Sorry about that, please provide your website credentials via this contact form so we could investigate the issue: http://themeforest.net/user/upsolution#contact
Thanks in advance!
All text disapears on Mobile ever since the latest Wordpress update. Also I can’t get any of the settings on the theme section to save. It just spins forever.
Hello,
1. Make sure your server meets these requirements: https://help.us-themes.com/impreza/installation/requirements/
2. Deactivate all third-party plugins, which aren’t related to Impreza, clear all cache and if the text will appear, activate plugins one by one to find the issue.
Let me know if it helped!
Great thanks for the tips. I ran various server updates to get to the recommendations you made and our site disappeared completely. I had to downgrade PHP again to get it to work.
Hello,
Provide your website credentials via this contact form so we could investigate the issue: http://themeforest.net/user/upsolution#contact
Thanks!
Thanks I just sent the creds
Demos are broken
Hello,
I checked our demo sites and they work fine. Can you please be more specific, which demos are you referring to?
Thanks in advance!
Theme update failed. The reasons are as follows: [cURL error 18: transfer closed with 3127978 bytes remaining to read] What’s the problem? What am I supposed to do?
Hi,
We’ll fix the issue within 2 hours.
Sorry for the inconvenience!
Hi there, Having multiple issues since updating the theme to the latest version. I am no longer able to update plugins on the website as it times out nor even able to login onto your support potal to post a ticket or even activate the theme anymore. I try to login via Envato and it keeps re-directing me to the login page even though I am logged on to Envato. Any ideas? Thanks
Hi,
Our developers working on a fix, it will be available within 2 hours.
Sorry for the inconvenience!
Hi, I have this template running on several sites and I really like it. The only problem I face right now is the speed on mobile devices. While Google PageSpeed Insights show a score of 93 for desktop, I only get a score of 36 for mobile. I have this pattern on 3 different sites! Do you have some suggestions besides those from the FAQ page? Thanks a lot!
Hi,
Provide us with a relevant URL so we could check your site.
Thanks!
I have bought this theme but the updating has stopped working? It says cURL error 18: transfer closed with 3119938 bytes remaining to read why is that?
Hello,
Thanks for the feedback Our developers working on a fix, it will be available within 2 hours.
Sorry for the inconvenience!
Hi, I have de-activated the theme on an older version of my site and I have installed and activated the theme on my new site. When I try to install “WPBakery Page Builder” and “Slider Revolution” I get the following message “An error has occurred. Please reload the page and try again.” which I have done but still no go. Please advise.
Hello,
Please provide your website credentials via this contact form so we could investigate the issue: http://themeforest.net/user/upsolution#contact
Thanks!
I manually installed plugins for you.
Let us know if you have further questions!
Thanks very much.
Hi there!
I dont know much about html codes but i am trying to fix a problem on my website: https://swisspropertyfair.ch/
The ad on top i built with a html code on the IMPREZA Theme (header builder). The problems are:
1. some times it is not showing up on google chrome or on explorerm, safari… 2. the href link to the website does not work 3. can’t proper resize for tablet, mobile 4. Ad is not showing properly (shadow on the side)
can anybody help? thanks a lot!
the html code i am using is:
<iframe src="https://mvinvest.ch/mvinvest/IMMO19/VERLINKUNGEN/admire_Desktop/index.html" width="994" height="118">
</iframe>Thanks and cheers Sacha
Hello Sacha,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ so they could provide a solution.
Thanks in advance!
Hi Is there an issue with login into Your support portal? I try to logon, bit can’t access.
Regards,
Simon
Hi Simon,
There are no issues, can try logging again?
Hi, I’m not able to edit or create a new header, any idea what is the issue? I have the header addon installed and was working fine last week.
Hello,
Please deactivate all third-party plugins, which aren’t related to Impreza, clear all cache and if the editor will start working, activate plugins one by one to find the issue.
Let us know if it helps.
issue still persist after done all those steps in your comment, any idea what else can we do to fix that issue?
Please provide your website credentials via this contact form so we could investigate the issue: http://themeforest.net/user/upsolution#contact
Thanks!
Sent you a message with your access, thanks
As I can see your license is not activated, go to Impreza > About and click the “Activate” button and check the Header Builder again.
Let us know if it helped!
Done, same issue
qTranslate-X plugin causes the issue. Please use the supported WPML plugin to create multilanguage sites.
Let us know if you have further questions!
Thanks for your help!
Hello! This is an excellent theme and we are super happy with it. However, last night our shopping carts started misbehaving (they are shown as duplicates). We have run all tests, disabling plugins and everything but the issue disappears when we temporarily switch to a different theme. Here’s a test url so you can see the issue: https://camaraderia.com/prueba/ ... any ideas as to what may cause this?thanks!
Hello,
Thanks for the feedback! We’ll fix this issue in one of the next updates. As a temporary solution, append next code to Theme Options > Custom Code > Custom CSS:
.wpb_wrapper .add_to_cart_inline + .g-preloader,
.wpb_wrapper .add_to_cart_inline + .g-preloader + .add_to_cart_button {
display: none!important;
}
.wpb_wrapper .add_to_cart_inline .add_to_cart_button:before {
content: 'Add to Cart';
}
Let us know if it worked.
This theme is good but the technical support for Visual Composer is the worst. After the change of ownership, none of the plug-in options work with our website and we are at a loss of what to do at this point.
Also after the recent update with the theme nothing is working properly and the update wont even download completely. I receive an error message everytime after trying for hours to fix the issue. Also my service renewal wont go through for some reason so I’m at all a loss. TERRIBLE SERVICE – DO NOT PURCHASE!
Hello,
1. Most likely all your features can be enabled at Theme Options > Advanced by turning OFF “Disable extra features of WPBakery Page Builder” if it won’t help, describe the issue better so we could find a solution for you.
2. Looks like there was some Envato API glitch. Please provide your website credentials via this contact form so we could investigate the issue: http://themeforest.net/user/upsolution#contact
Thanks!
I dont have the option to use the backend visual editor. The only options I have are the front end editor and standard code language. How do turn the backend visual editor back on so I can drag and drop items?
Hello,
It’s a new Gutenberg editor, it came with WordPress 5, I installed the Classic Editor plugin so you could use your WordPress as before.
Check yourself and let me know if it really helped.
That worked like a charm, thank you! How can I remove my negative comment from earlier? You guys have helped me in a timely manner and fixed the issue. We have just been frustrated with the software changes and that day the issues were over the top.
Any ideas on the Imprezza update not working?
Hello,
Can you please be more specific, what exactly isn’t working?
Waiting to hear from you soon!
I have tried to update theme to Imprezza 5.6.1. It fails. It just states ‘Update Failed: Download failed. Not Found’.
I purchased another 6 months of support and although money has been taken from my accont I get this: ‘License of support renewal can’t be activated’.
Can anyone help please?
Hello,
Please provide us with the requested credentials here: https://help.us-themes.com/impreza/tickets/30759/
Thanks in advance!
Is it possible to add a shortcode to the menu?
Hello,
Yes, you can add a shortcode via Text Widget, go to Appearance > Widgets and create a sidebar there, add the Text widget with your shortcode, then go to Appearance > Menus and add this sidebar to your menu as a menu item.
Let us know if you have further questions!
Thanks!
