Hi,

Thanks for liking and using the Porto WP theme and built the nice website

Thanks.

Hi,

You have to use the Checkout Field editor: https://docs.woocommerce.com/document/checkout-field-editor/

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, the plugins are not working because of you have not activated the Porto theme on the test site. Please install the theme on the localhost and import the demo on the site, you can activate the theme on the local host many times easily.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but Search Result Page is coming from default WordPress pages and you can not Customize its layout directly using Theme Options, Its layout works on the particular Search Content Type that you have selected from Appearance >> Theme Options >> Header >> Search Form. Like if you choose Search Content Type as product and you are using the layout of the shop page as sidebar layout then search result page will also work with the same layout as the shop page. So you have to change it as per your requirements using Custom CSS.

Thanks.
   

I tried to modify the WP default search results page, I found search.php in the theme folder, copied it to the subtopic, re-edited, and used it as a template to create a new page, but the new page does not work, I should What can I modify to automatically jump to the page I set when I press the search button, so I can customize the layout of the search results page?

Hi,

Actually, the search page is coming from the YITH AJAX Search plugin not from the theme files. If you want to change the layout of the search page result then you have to edit the search.php file and add the new layout in the search.php file. As you can see that we have added the search page layout same the custom post types layout selected from Theme Options. For example, if you set the Search post type as a post then the search result page get the layout of the blog archive page layout from Theme options. SO you have to create the layout inside the search.php file. Also, you have to make the changes in the wp-content/themes/porto/inc/functions/layout.php file inside the porto_search_form function.

Thanks.

Hi,

To change the price of a product in WooCommerce:

First, log into your WordPress Dashboard.
Next, from the navigation menu on the left, click the Products link.
Choose the product you wish to edit.
In the Product Data panel, select the General tab.
Update the Regular Price field or Sale Price field with a number.
That’s it! Save your changes.

Hope this helps!

Please see this screenshot: https://pasteboard.co/HXgZTpZ.png

Thanks.
   

Thank you, we have a other doubt (1) How to add the product bulk import. (2) Any document or video file to remove the unwanted add or file, and to intergrate our payment gateway ccavenue / payu. (3) How to remove or change the home page popup “BE THE FIRST TO KNOW Subscribe to the Porto eCommerce newsletter to receive timely updates from your favorite products.”

HI,

1. You can use any import plugin to import the bulk products in your site. WP all Import plugin is the best.

2. You can use any 3rd party plugin for this functionality at your own risk, we have never tested any plugin like that to integrate the payment gateway ccavenue / payu.

3. You can remove this from Edit the Home Page >> Remove the Modal box VC element from the page and save it.

Thanks.

Hi,

I have just tested the latest Theme at my end and finds the “Business Consulting” Demo inside Demo section ready to Import, Please see this screenshot: https://pasteboard.co/HXgWoSP.png

I think your Theme is not properly Installed, Can you please once again try to Install the Theme as showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope you will not find this issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and Import the particular Demo for you.

Thanks.
   

Hi,

Can you please share your Live site URL with me here so that I’ll check it for you and provide you the solution.

Thanks.

Hi,

You have to select the image for the variation or attribute then the image will change after select the swatches. Please read the documentation here: https://www.portotheme.com/wordpress/porto/documentation/image-swatch/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/09/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes you can turn the Search ON into sticky header from Appearance >> Theme Options >> Header >> Sticky Header as showing in this screenshot: https://pasteboard.co/HX7bL7x.png
but remember as clearly written in the screenshot that the option will only work when you are using Header Type 1,4,9,13,14 or header Builder header.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, We have used WooCommerce plugin in our Theme and WooCommerce has its default functionality to searching for the particular Category or Product.

Thanks.

You did not understand what I meant. I know that the theme supports woocommerce. The search I want takes place when inserting the product not when viewing them. Woocommerce by default does not give you a solution so when you have 150 categories you still have to scroll to the category you want and check it to add the product to that category, I am asking if your theme has a solution for anyone that has so many categories. Thanks

Hi,

Sorry to say that there is not an option to search the product categories when you adding the products. You have to scroll the categories to assign the products.

Thanks.

And i mean the whole title bar, not just the thumbnails

Never mind, i found this in breadcrumbs.php and page_header_x.php:

if (( is_front_page() && is_home()) || is_front_page() ) { $breadcrumbs = false; $page_title = false; }

removing it makes the breadcrumbs appear.

Sound’s Great!

Hi,

First of all thanks for showing your interest in Porto WordPress.

All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

Thanks. Have a Great Day

Hi,

Please add the class by editing the particular Menu Item here: https://pasteboard.co/HX0U7Ps.png
and then use that class for setting up the styling for the particular Menu Item and paste that Custom CSS code into Appearance >> Theme Options >> Skin >> Custom CSS, It will work for you.

Thanks.
   

Hi,

Please go to WP-Dashboard >> Pages and finds and edit the T&C page, and remove the only short-code from the page that is showing on fronted and save changes and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And you can check and compare our all Live Demos with your providing site look here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

You have to update your Theme to the latest version 4.9.0 and also the Theme required/recommended plugins as well, I am sure your issue will solve.

You can check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And also how to update the Theme, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but this is not possible, but you can try with the following suggestion written below, may be it will help you.

Just create a menu simply and as Home Test About About3, right, after creating it, you can hide any item as per your requirements using Custom CSS, then the particular place will show as empty.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/10/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but “Product Colorizer by Optart” is the third party plugin, and we have not tested the “Product Colorizer by Optart” plugin with the Theme, and also you will not find “Product Colorizer by Optart” plugin in the third party compatible plugins list confirmed from our here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

And also you know it very well and also clearly written on the item support policy page as well that we do not provide our dedicated support for any of the third party plugin issue because it requires Customization.

So if you want our Customization paid services you can contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Please go to Appearance >> Theme Options >> Skin >> Typography and turn OFF the Google Fonts from there and also you can set your required Font from there as well.

Thanks.
   

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.