19077 comments found.
Hi there. I need to change the hyperlink for the logo, want it to point to /home instead of / . What is the function for that please?
Hey,
the logo always link to home page so if you don’t want it to be /home/ please set Front page under Settings > Reading section.
Best regards,
Muffin Group team
I need a landing page for the website titled /intro, and need the logo to point at /home, so I can’t change it from there. I just need to function of the logo to change the hyperlink. WordPress offers that option with default thenes but don’t know how with your theme. If that’s not possible then I need a different way to have the landing page (every time someone visits the website). Any recommendation on that?
WordPress itself offer 2 options related with url: WordPress Address (URL) and Site Address (URL) and both are located under Settings > General section.
For BeTheme, we use get_home_url() function for logo and if you want to replace it with custom, you have to modify includes/include-logo.php file.
How to add second menu like this style of tab, I want to add second menu on my theme http://prntscr.com/ma95hy
Hey,
this is additional style that you can set under Tab settings. For more details about tabs, please visit https://themes.muffingroup.com/be/theme/shortcodes/content-blocks/#tabs
Best regards,
Muffin Group team
I want to make this style for the menus NOT tabs
Ohh, sorry for misunderstanding. However, it is not possible for the menu.
Is there a way the previous and next portfolio to be locked in one category? instead of going by date published? (the related portfolios, on the left and right of the bottom of the page, on single portfolio pages)
I am using two categories in some porfolios but i would like to limit only to one, if thats possible.
Hey,
we are sorry but there is no such possibility.
Best regards,
Muffin Group team
Hi, we have version 15.4 installed and we want to update it, but we don’t have purchase code, because old webmaster has bought the theme with his own account, so we don’t have purcase code to download updates. Can we buy betheme with a new account and update it without losing any dates? I hope you can help us. Thanks
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Hello, if I buy this theme, I can install it in several domains and export the demos that it needs thanks.
Hi,
in reference to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
I have used the theme on my another site. But I have not renewed the domain. Any way to use to the site to new site?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
how i get updates? I mean newly added templates
Hey,
if you use version minimum 20, you can easily update theme from BeTheme > Dashboard section. There is update button on the right just under the Be logo. Make sure you have registered license.
Best regards,
Muffin Group team
Hi, I’ve bought your nice theme. I would like to add a contact form inside any section using the builder, but it’s only showing “[contact-form-7 404 “Not Found”]”. I’ve found inside the comments that you’ve recommended to re-import demo content after installing necessary plugins, especially reset WP db. I only resetted the db befor importing demo, because I already have all plugins installed. I’m still getting this error but I don’t know how to fix it.
Hey,
this message means that you did not installed Contact Form 7 plugin before the demo import. In such case, you have 3 ways to sort it out:
1) As already mentioned, reset WordPress to default and do the installation and import once again but this time make sure you have all necessary plugins installed.
2) Install Contact Form 7 plugin and create form yourself.
3) Create extra WP installation under sub-domain of main domain where license is currently installed, do the import of same demo but firstly installing all required plugins. Doing it, you will be able to get the code from specific form that you are looking for.
Best regards,
Muffin Group team
Thank you for your answer. I already installed Contact Form 7 for using your theme. I’ve tried to deactivate and uninstall the plugin. After I installed CF7 with help of the plugin manager from Wordpress, the contact form works now. 
I don’t know why it wasn’t working before. Maybe a fresh new installation of the plugin fixed some errors.
You are welcome! 
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
ready, I just sent the credentials!
Thanks.
Hello! Mega menu does not work. The option is on. You can help?
also after the update, the filters in the blog stopped working …https://центр-визовый-краснодар.рф/блог
This needs to be fixed urgently! I use this theme for my clients. Now I suffer losses due to errors. I hope you quickly fix it … On the site https://goadvance.ru the same situation. And the rest too. Everything happened after the update
One more thing. The button for uploading articles takes a long time to work. In some cases, it does not work. Sometimes I think – it would be better not to update the theme … Sheer disappointment
Hi,
Because you faced with such a weird issue, which we believe has nothing to with the BeTheme itself, we recommend the following steps:
1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.
2. Remove all 3rd party plugins (including cache of course).
3. Make sure, there is no additional cache stuff on server side.
Hope these steps would help you a lot. The issues you’ve met are mainly caused by cache plugins.
Best regards,
Muffin Group team
I am sure that the matter is in the Betheme. Tags stopped working after updating on several sites at once. In addition to updating the theme, no changes were made.
I tried your recommendations. Disable all plugins. Nothing changed.
Please solve the problem with filtering by tags in the blog. I have been waiting for a decision for more than a day. What you suggested I did. This does not work after the betheme update.
Please follow all steps we’ve provided in previous message (including removing all files and uploading them again) and we are pretty sure that all should be fine.
I HAVE PERFORMED ALL YOUR STEPS. CAN YOU READ? THIS DOES NOT WORK…
Betheme has also been reinstalled. Filtering does not work exactly in the blog. This happened on 5 different sites after the update. 3 of them have not been changed for 3 months. It was only an update. Do not you think that you should take more seriously the problem?
Today we need to fix it. Let’s see for yourself through the admin panel?
We are sorry but we can not agree with you. As proof, we attach the following screenshot http://prntscr.com/malckj that clearly shows you still have cache installed. So, if you want us to take a closer look, you supposed to remove cache completely and other 3rd party plugins and send us all login details privately.
Hi, so I install the theme in localhost to see some of your pre-built websites that I like one by one and see how you guys create all your pages with muffin builder. After that I export the muffin builder templates of those pages and use/import them to create pages based my own desire. And right now my website in localhost has been ready. But because I only have one license, I’m not sure if I can move the site from localhost to hosting server. My questions:
1. Will there be problem about the license? Actually after I finished everything, I’ve been prepared by saving/downloading theme options setting, exporting muffin builder templates of all my pages just in case something happen with the license & saving them to my computer, then de-register my license in localhost and want to re-register again for my new website. Do you have suggestion?
2. Still related with above question. About the exported muffin builder templates of my website pages that I have made in localhost. If I export the templates from each page and save them to my computer, can I import the muffin builder templates to my live website to create my pages again? (so, in case there is problem moving the site from localhost to server because of the license, I wont have to make my pages from scratch again 
)
Hey,
for complete site migration, we suggest to use Duplicator plugin. It’s pretty easy in use, quite fast and migrate complete website with all settings, media, content, etc. However, please remember to de-register the license before moving the website and when it’s ready, register on a new location.
1) You don’t have to worry about anything. Simply de-register license from localhost, do the migration and then register on live domain again.
2) You won’t lose any pages. Please use the plugin we’ve mentioned above to migrate website and you will get everything the same as on localhost.
Best regards,
Muffin Group team
Oh, I see. Thanks.
You are welcome!
Hello, I want to install in a new project and it tells me, Purchase code already used. Please deregister purchase code and remove theme folder on: dronescomcamera.com, this project no longer exists, thanks
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi, i have a problem with bread crumbs. I would like to display the complete breadcrumbs (portfolio> primary-category> sub-category> portfolio-item). Unfortunately, the theme displays only the partial bread crumbs. (Portfolio-primary category> portfolio-item). Is there a way to solve the problem?
Tnks
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Dear team, under your support website, the forget password function is not working, and I can’t submit a support ticket.
Hey,
yes, it works. However, if you have problem with logging onto support forum, please send us private message via contact form on the right side at https://themeforest.net/user/muffingroup#contact and we will help you course.
Best regards,
Muffin Group team
Which Membership plugin I can use in your Theme. I face problems while using Ultimate member. Please help me on that because I need to have a membership plugin on my website and since I bought Betheme I face problems in that part.
Hey,
we did never tested any membership plugin so we can not recommend any unfortunately, sorry.
Best regards,
Muffin Group team
Do you have to purchase slide revolution for this slide to work?
Hey,
no, you do not have to buy Slider Revolution license. The plugin is bundled within the theme package.
Best regards,
Muffin Group team
Can you please add a role back to my support account: tnethers? It is kinda rude that my account was moved to ‘no role’ so I can’t add new support requests. If my support expires, I just buy a new license… which I have an active license now, and no way to use my support account: tnethers
Hey,
we already renewed your account.
Best regards,
Muffin Group team
Hello, by mistake I Install three times pre-built website so now I have three active websites in one! How do I remove two of them?
Hey,
in such case, we recommend to use WordPress Reset plugin to reset WordPress to its default state.
Best regards,
Muffin Group team
hi, this is a pre-sales question: i just hit your theme to Google page speed and it ranked relatively low (mob:35 desktop:74). Is this normal? Do you suggest some improvements for this? Thanks!
Hey,
yes, this is standard if you consider all included plugins/media/features. The desktop version has 91/100 points what is very good result ( check the screenshot http://prntscr.com/m90zz0 ).
However, Google lower points on mobile because of all these features that looks great on desktop and are eye-catching. For those who just wants to increase points in Google PageSpeed Insight tool and do not care about the design/layout/hover features/etc, we are planing to add an option that would disable them all and leave just plain text with no extra stuff.
Best regards,
Muffin Group team
ok fair enough, just bought it, looks great anyway
Great, happy to heat you’ve decided to use BeTheme
Where i can find miising sliders to import from pre built websites ? In package we don’t have Developer 3
Hi,
since version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
Best regards,
Muffin Group team
