Hi,

Slider Revolution is Included in the Theme Package and you can easily Install it by going into Porto >> Setup Wizard >> Plugins.

Thanks.
   

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .product-image .inner:before {
    background: none !important;
}

Thanks.
   

Hi,

Please download the latest Theme language translation files attached below and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and change the site language as Arabic from there and save changes and check your site after removing the browser cache.

And if you want to change any string/word as per your requirements, you can easily change it by editing the porto-ar.po file and change the word translation in it and save changes and then generate the porto-ar.mo file from that po file and place both Customized files at the same place. It will work for you.

You can use this software for editing the po file and generating mo file from the po file: https://poedit.net/

Thanks.
   

Hi,

This seems to be the particular element CSS is not working on your site, This may be because of the minified CSS or because of the cache or because of any third party plugin confliction as well.

So please try once after deactivating all the third party plugins and removing the server, site and browser cache and also deactivate all the cache plugins from your site as well, hope you will not find an issue if yes then we have to deactivate your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 24/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

*Thanks, turns out I needed to disable the OLD porto plugins…

Sound’s Great!

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 991px){
#header .searchform-popup .search-toggle {
    color: #a1cb39 !important;
}
}

Thanks.
   

Worked Perfectly!!! Thanks so much!!

Most Welcome

Hi,

You have to Customize the my-account.php file under wp-content/themes/porto/woocommerce/myaccount

And if you have any issue remaining or new issue then please create a ticket on our support forum.

Thanks.
   

HI，If the theme is updated, it will be invalid?

Hi,

Yes, obviously it will, You have to use the Child Theme and then copy the same file into the Child Theme by creating same folder hierarchy in the Child Theme and then Customize it under Child Theme, then you will not loose it when ever you will update the Theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

We have to debug your site, It must be the cache issue at your end, Please contact us through our support system with your site WP Admin Login details so will check and solve it for you.

Thanks.
   

Hi,

Really sorry for the inconvenience, I have just tested the latest Theme at my end and finds that you are right, Porto Testimonial is not working when you placed it inside Porto Advance Carousel. Please use/set the Testimonials under Porto Carousel element it will work for you, and also I am forwarding this to the development department to look through it and solve it asap with the new Theme update.

Thanks for your understanding.
   

Thank you – that solution worked!

Sound’s Great! & Most Welcome

ignore my previous question, I have successfully experimented

it was very easy to just copy the inline css code: 1 that I have inspect elements is:

.add-links .add_to_cart_button: hover, .add-links .add_to_cart_read_more: hover, .add-links .add_to_cart_button: focus, .add-links .add_to_cart_read_more: focus { background-color: # 000000; color: #fff; }

copy paste the script into the theme option> skin> custom css

just edit the color code that we want

I want to ask about the licensed …

I want to buy 1 more license for another domain, how do I do it?

thanks

Hi,

Sound’s Great! That you have managed to solve your issue by yourself.

And if you buy another license you can contact Envato or buy from your Envato account.

Thanks.

Hi,

Can you please provide me the screenshot of the error? and also before providing me the screenshot, Please try once after removing the FTP Authentication from your site and then try to update/install the plugin.

Thanks.

It looks like there was an issue updating the theme. I tried a backup of the website and installed the theme again and now everything works fine.

Thank you anyway.

Sound’s Great!

Hi,

The speed of the website is something which can be achieved using Customization so I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

And yes, If you don’t use FAQs, Testimonials etc. on Porto Theme, will disabling them reduce page size for your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Thanks for your suggestion, We really appreciate all our Customers suggestion, and dear that email is sent from Envato, we have no access on the particular email, but I am forwarding your suggestion to the development department department for forwarding this suggestion to Envato officially from P-Themes.

Thanks.

Hi,

Please download the latest Theme Russian Language Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language as Russian from there and save changes and check your site after removing the browser cache.

Thanks.
   

Hi,

It looks likes your site CSS is not working, Can you please try once after deactivating all the third party plugins and check your site after removing the browser cache and also maybe it is because of the SLL of your site, Sometimes the SLL is not Installed on the site properly from the hosting provider, hope you will not find an issue otherwise contact us through our support system with your site WP Admin Login and CPanel details so we will check and solve it for you.

Thanks.
   

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST once your ticket will resolved you will get the reply of your ticket so until that please be patience.

Thanks for your understanding.

You logged into my Wordpress backend, disabled all my plugins, disabled my theme and left my website that way. Why would you do that? I understand troubleshooting but put it back the way you found it please. By the way, it’s still not working.

Hi,

Sorry for the inconvenience, We were testing it on your site that is why we deactivated your site third-party plugins, and your issue has been solved with our provided plugin, now it must be the cache issue at your end nothing else. Please see this video: https://jmp.sh/ixnC9ox

Thanks

Hi,

Fist of all thanks for showing your interest in Porto WordPress.

Yes, you can easily Built your site on localhost and then you can upload/migrate your site on Live server using the single License/Code.

Please read this comment: https://themeforest.net/comments/20320623

Thanks.

Thanks for using Porto.

Can you please provide your issue details with site access through ticket system? We will check the issue for you asap.

ok, seems to be related to a caching issue. Clearing cache didn’t resolve at first, but second attempt seems to have done the trick.

Sounds good.

Hi,

Please read and follow the instructions written in the below given docs it will help you in solving your issue.

1. https://wordpress.org/support/topic/there-was-an-error-trying-to-send-your-message-please-try-again-later-47/
2. https://www.quora.com/How-do-I-solve-the-contact-form-7-plugin-issue-%E2%80%98There-was-an-error-trying-to-send-your-message-Please-try-again-later%E2%80%99

Thanks.
   

Before asking you it is obvious we do Google for a solution, and then reach you for support help, was expecting you would help your paid customer with your solution related to the theme as you have provided the feature in your theme itself, and you are referring to solutions outside your development domain, This was of no technical help, thank you!

Hi,

As the issue is not the Theme issue and the issue is the Contact Form plugin issue so the best solution for that you will find on the particular plugin site that is why I provide you the link of the sites which already faced and solved and also confirmed that the similar issue is the Contact Form plugin issue.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Wow thats great… You created a real estate theme where people can’t sort the properties by price, location, type which is one of the most important feature on a real estate website. Don’t you think? I have to pay extra for this feature to work?

Hi,

Property page is the Portfolio page set from Appearance >> Theme Options >> Portfolio, so you can set all the Portfolio/Property Archive page options from Appearance >> Theme Options >> Portfolio >> Portfolio Archives. This is the default functionality of the Theme and the possible options you will find there.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/07/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.