Hi,

The speed of the website is something which can be achieved using Customization so I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

And yes, If you don’t use FAQs, Testimonials etc. on Porto Theme, will disabling them reduce page size for your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Thanks for your suggestion, We really appreciate all our Customers suggestion, and dear that email is sent from Envato, we have no access on the particular email, but I am forwarding your suggestion to the development department department for forwarding this suggestion to Envato officially from P-Themes.

Thanks.

Hi,

Please download the latest Theme Russian Language Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language as Russian from there and save changes and check your site after removing the browser cache.

Thanks.
   

Hi,

It looks likes your site CSS is not working, Can you please try once after deactivating all the third party plugins and check your site after removing the browser cache and also maybe it is because of the SLL of your site, Sometimes the SLL is not Installed on the site properly from the hosting provider, hope you will not find an issue otherwise contact us through our support system with your site WP Admin Login and CPanel details so we will check and solve it for you.

Thanks.
   

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST once your ticket will resolved you will get the reply of your ticket so until that please be patience.

Thanks for your understanding.

You logged into my Wordpress backend, disabled all my plugins, disabled my theme and left my website that way. Why would you do that? I understand troubleshooting but put it back the way you found it please. By the way, it’s still not working.

Hi,

Sorry for the inconvenience, We were testing it on your site that is why we deactivated your site third-party plugins, and your issue has been solved with our provided plugin, now it must be the cache issue at your end nothing else. Please see this video: https://jmp.sh/ixnC9ox

Thanks

Hi,

Fist of all thanks for showing your interest in Porto WordPress.

Yes, you can easily Built your site on localhost and then you can upload/migrate your site on Live server using the single License/Code.

Please read this comment: https://themeforest.net/comments/20320623

Thanks.

Thanks for using Porto.

Can you please provide your issue details with site access through ticket system? We will check the issue for you asap.

ok, seems to be related to a caching issue. Clearing cache didn’t resolve at first, but second attempt seems to have done the trick.

Sounds good.

Hi,

Please read and follow the instructions written in the below given docs it will help you in solving your issue.

1. https://wordpress.org/support/topic/there-was-an-error-trying-to-send-your-message-please-try-again-later-47/
2. https://www.quora.com/How-do-I-solve-the-contact-form-7-plugin-issue-%E2%80%98There-was-an-error-trying-to-send-your-message-Please-try-again-later%E2%80%99

Thanks.
   

Before asking you it is obvious we do Google for a solution, and then reach you for support help, was expecting you would help your paid customer with your solution related to the theme as you have provided the feature in your theme itself, and you are referring to solutions outside your development domain, This was of no technical help, thank you!

Hi,

As the issue is not the Theme issue and the issue is the Contact Form plugin issue so the best solution for that you will find on the particular plugin site that is why I provide you the link of the sites which already faced and solved and also confirmed that the similar issue is the Contact Form plugin issue.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Wow thats great… You created a real estate theme where people can’t sort the properties by price, location, type which is one of the most important feature on a real estate website. Don’t you think? I have to pay extra for this feature to work?

Hi,

Property page is the Portfolio page set from Appearance >> Theme Options >> Portfolio, so you can set all the Portfolio/Property Archive page options from Appearance >> Theme Options >> Portfolio >> Portfolio Archives. This is the default functionality of the Theme and the possible options you will find there.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/07/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yeah, this is because of the latest WooCommerce plugin update, We are working on the new Theme update and soon you will find the new Theme update will release and this template will update with the coming update of the Theme so until that please be patience.

Thanks for your understanding.
   

Hi,

While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates.

Thanks

OK, So what is your suggestion to changing this on my own? you would think it would be an option given that the Post type Portfolio could apply differently even when installing some of your template demos ( like Construction), right. So if you did use the Construction theme demo install, do you think it makes since to force the meta type ( which has a crucial filtering funciton for your theme) would apply to a Construction project if I were to change Portfolio Post type to Project. and Change Skill to Project Material Used? see how giving your customers the option to change one post type to whatever they want, yet unable to change another function meta type, is somewhat silly?

please provide a work around solution for where I can change this Skill title property in the theme.php. I am sure most all of your customers have been wondering the same thing as well so while you are working to build that into future theme update releases, tell everyone ( not just those who have the paid support) where and how to update this. because your documentation is sub par with this instruction. This should be a free and public support answer you should share to everyone on this comment thread because it was a missed calculation on error on your dev team to leave this part out.

please and thank you!

Hi,

If you want to change the only word Skills for portfolio then you can easily cahgne it in the theme default language files or you should edit those files (with Line numbers) and change the skills word:

: content-archive-portfolio-full.php:230

content-archive-portfolio-large.php:255
#: content-archive-portfolio-medium.php:239
content-portfolio-carousel.php:263
#: content-portfolio-extended.php:199
content-portfolio-full-images.php:210
#: content-portfolio-full-video.php:198
content-portfolio-full.php:290
#: content-portfolio-gallery.php:201
content-portfolio-large.php:274
#: content-portfolio-masonry.php:207
content-portfolio-medias.php:199
#: content-portfolio-medium.php:269
inc/admin/theme_options/settings.php:3904
#: inc/admin/theme_options/settings.php:3922

Thanks.

Also how to change shipping price.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Regarding Shipping Price, Please read and follow the instructions written in the below given docs:

1. https://docs.woocommerce.com/document/flat-rate-shipping/
2. https://www.modernmarketingpartners.com/how-to-set-up-shipping-classes-in-woocommerce/
3. https://fitsmallbusiness.com/set-up-woocommerce-shipping/

Thanks.
   

Hi,

There is no need to activate or purchase the new license for WPBakery Page Builder. WPBakery Page Builder is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from the WPBakery Page Builder website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

Thanks.
   

Hi,

That is the Sale Price percentage showing on the particular product, and you can turn it ON/OFF as per your requirements from Appearance >> Theme Options >> WooCommerce: https://pasteboard.co/HXzB9hg.png

And also you have to set the product on sale by setting its sale price by editing that particular product as showing in this screenshot: https://pasteboard.co/HXzBZPm.png

Thanks.
   

Hi,

Thanks for sharing the feature request with us, I am forwarding your idea as a feature request to the development department they will surely look through it with the coming updates of the Theme.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check it for you and also describe your issue in more detail if possible with the help of screenshots there, for the better understanding.

Thanks.
   

Hi,

Ok, Please create a ticket on our support system.

Thanks.

thanks. will do now.

Sure

Hi,

Please read and follow the instructions written in the official WPML thread for the similar issue here: https://wpml.org/forums/topic/using-a-different-logo-per-language/

Thanks.
   

Hi,

Really sorry for the inconvenience but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and yesterday was Sunday a Weekend, so please be patience, once your ticket will resolved you will get the reply of your ticket.

Thanks for your understanding.

Hi,

Really, sorry for the inconvenience but we have added / updated the change-log on the ThemeForest Porto page already and mentioned all the fixes and additions of the theme. You should read the change log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs before the theme update so it would be better for your site.

Thanks.

Hi there, Thanks for the reply on here. Please do not get me wrong. Porto is by far the very best theme for Woocommerce. Excellent support and I recommend it to all my clients. All I am saying is this update should rather have been a 5.0 as massive changes and plenty of things not working on you update… i.e. Header with opacity does not work over Revolution Slider. Wide width with right sidebar does not work anymore etc. From what I discovered today there is some great improvements and really like the sticky/floating add to cart section. I merely suggest that those planning to do the update should update one site at a time and ensure they have time to fix what needs to be fixed after updating. Thanks again and keep up the good work.

Hi,

Thanks for your Love for Porto and appreciation for the Support Team, we really care about all our Customers suggestions and queries, and regarding “Header with opacity does not work over Revolution Slider” so I have just tested it at my end with the latest Theme and it works perfectly fine at my end it must be the cache issue at your end nothing else, and regarding “Wide width with right sidebar does not work”, we are sorry for the inconvenience, we have already tested/reported this to the development department and the development department is working on the new Theme update and soon you will find the new Theme update in which you will find it resolved.

Thanks for your understanding.