39312 comments found.
Hi guys! I had a webpage, now it doesn’t exist (I eliminated that domain) and I urgently need to use Avada in my new domain now. Problem is… I didn’t unregistered my copy before eliminated the old domain. What can I do? I’d appreciate your help.The second part of the problem is that I don’t remember my password for the account I bought Avada at that time and I’m unable to reset it ‘cause is created with the email from the domain I eliminated. Now I have another Envato account and bought other products… but, finally that is the whole problem. Please, guys, your help. Thanks in advance.
Hi,
1) You can use the same token that was used in the previous site (if the previous site is no longer live)
2) I would suggest emailing your purchase details on our support email here. Our team would respond back based on the details of purchase sent
We look forward to helping you!
Thank you, Shaminder
Thank you, Shaminder.
1) I didn´t store the token, and I can´t login to the account I bought Avada with, because the site, and domain, no longer exists, don´t remember the password and can´t reset it (due to non existing email/domain).
2) Purchase details were sent to the address where I can´t login, because the domain was eliminated, so I’m unable to send them back to you. Actually, I bought another Theme (Creativo from RockyThemes) with the same account, but I prefer to use Avada by far.
Is there any other way to solve it? Thanks for your help.
Leonardo.
Hi
I am afraid, without any details on the account/purchase, it is not quite possible for us to verify/identify a purchase. I would request you to please check with Envato support and check if they can help you further with the Envato account details used for the purchase, https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Thank you, Shaminder
So sad. I’ll try with Envato guys. Thanks anyway.
You’re most welcome.
Sended a support ticket
Hello!
Thank you, our team will reply there in due course. Please note that all support tickets are replied to in a strict time order, from the oldest to the newest.
Thank you, MB
I’ve had to raise 3 support tickets since Thursday evening when I purchased this and haven’t received a response. The most recent is a PARSE ERROR, it’s telling me the error is in a demo document that I’m not even using and never used :/
The error is as follows:
Parse error: syntax error, unexpected ’’[fusion_builder_container bac’ (T_ENCAPSED_AND_WHITESPACE) in filepath/wp-content/uploads/fusion-builder-avada-pages/charity.php on line 18
Fatal error: Exception thrown without a stack frame in Unknown on line 0
I can’t edit any pages and unsure what’s caused this as I’ve only made changes using the Avada theme options. I’ve never even imported the charity demo or any demo… So this is rather pointless error message.Hello!
We have no tickets created by your username > Hillac1993 – in our system -> https://d.pr/i/ENEbIu
It appears you have more than one account, this username is not even registered on our system > Hillac1993
You have, however, created a support ticket under this username in the last hour > harryalbert – and our team has replied since, please check your email inbox for our reply.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, please note, the username used to sign up to your support forum is: Username: harryalbert
Product: Avada Version: Latest Website: www.leicesterpropertymanagement.co.uk/
However, we’ve hit a roadblock as your agent, Rodrigo, demands Wordpress login credentials and FTP access, I have granted access for four hours but due to security, we are unable to share access to the dashboard.
Note: If we cannot resolve this without putting our company’s security at risk, we will need to request a refund and find a working theme. We are no longer able to edit any pages. We can create new pages, but we can’t edit them. We can create and edit posts.
Hold on… I think it’s fixed. Rodrigo has obviously worked some magic haha
Top knotch support. Well done chaps!
We just need to fix the issue with the Updates (can’t update plugins because they need licensing).
Hello!
The issue Rodrigo fixed was a corrupt file on your server that has been rectified. In terms of bundled plugins and licensing, the following applies to every theme on Themeforest that bundles any plugin, please read:
Any plugin bundled with any theme purchased via the Themeforest marketplace does not require an additional license for the bundled plugins and they work as expected with your theme. As per our detailed help file -> https://theme-fusion.com/documentation/avada/plugins/avada-required-and-bundled-plugins/
“Many themes sold on ThemeForest come bundled with premium plugins from CodeCanyon. A plugin offers additional functionality and features beyond a typical WordPress installation, and you do not need additional licensing in order to use the plugin with your theme. The terms and conditions for bundled plugins is set out by Envato.”
You do not add a token or any purchase code to any of the bundled plugins, you simply install them and use as desired. The ‘activate’ notice you might see on one of these plugins comes from the plugin developer. Why do they add that? In short, each plugin is sold on CodeCanyon as a stand-alone plugin and what the developers do is create add-ons and additional content etc that can be accessed if you buy a stand-alone license.
None of this affects or alters the plugins core functionality or limits it in any way
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
I had a Header Background image, which I deleted. But it wont go away on other browsers. I cleared the cashed files etc but nothing it still shows. I even deleted it from the media folder.
What am i doing wrong??
Hi
This could still be cache. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I did open a ticket an hour ago. Thank you
Hey @kokkinos
Thanks, we will get back to you as soon as possible.
Hi, I found a bug in the portfolio “Previous” & “Next” navigation. When you select the first item in a portfolio the navigation link that appears is “Previous” should be “Next”.
Also, I feel the portfolio area is in need of some UX design. Personally, I would like to see a link between the “Previous” & “Next” navigation that takes you back to the main portfolio. Perhaps an icon or image that looks like a grid. More control over how these links look also. I would also like to see the “Previous” & “Next” navigation as a short-code so I can place these links at the bottom of a single portfolio post as well. Because sometimes a single portfolio post is long and expecting the client to scroll back to the top to select “Next” seems like to much work. Just an idea.
Hi
It would depend on which portfolio item you are viewing and how your current sort order is. By default, these items are sorted by date, so you need to ensure the element you are clicking on is the latest portfolio element. You can see the difference when we change sorting order. Temp video here
Thank you for your suggestion. if you have any feature requests, recommendations or ideas we kindly ask that you email this to support@theme-fusion.com and title your email > ‘Feature Request’. This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Your missing what I am saying. If you look a the Avada Demo Classic and select for example Portfolio/Classic Layouts/2Column Classic, filter view all. Now view the single post of the first item in the grid, which is “Donec Et Sagittis” the “Previous” & “Next” navigation SHOULD be “Next” only because this is the first item in the grid, but it says “Previous”. So when you click on “Previous” now the Portfolio item that shows is “Enim Pellentesque” which has the “Previous” & “Next” navigation but now when you click on “Next” you go back to “Donec Et Sagittis”???? it should be “Cras Mollis Nons” The “Previous” & “Next” navigation is backwards. It doesn’t make sense to click on the word “Next” and be shown the previously viewed item.
Hi,
This happens due to the same reason mentioned above. The portfolio item mentioned by you is the latest portfolio item. A pagination works from Oldest to new first. By default, the portfolio element is asked to sort content by date in descending order. You can simply edit the portfolio element and change this to an ascending order and this will show the correct portfolio item order as needed by you. Temp video here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I am hearing what you are saying. I have been using a post sorting plugin, so perhaps that has created an issue. Because my portfolio posts still don’t work like yours even after I follow what you said. I also deleted the plugin and it still doesn’t work.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
How does the PWA work? I’ve downloaded the plugin, configured the settings but nothing has changed. Is a pop suppose to appear for users to save to their mobile devices?
Hi
It would be difficult to elaborate on the complete setup via the comments section. We do have a detailed doc on this can be setup. Please do read the doc here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
My ticket has been received and is ticket 255433
I’m happy with Avada the great theme.
I just want to move the “ToTop” button/icon to slight left by using hook script.
Hello @RelyCP
Glad to hear that you like our product, regarding your query you can simply do that using custom CSS actually, however if you need our assistance in this regard please open a support ticket using the link below.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Already created, support ticket #255433
Hello!
Your ticket is in our queue and will be replied to in due course. Please do note that customization does go beyond what constitutes theme support.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Issue is now solved. For reference, the solution was to add a few css code in Avada > Theme Options > Custom CSS:
Code: #toTop { right: 150px; }
Thank you for your help.
We are glad to hear that, if you need further assistance please open a support ticket from the link above and our team will further check this.
Thanks
-Ammar
I’ve been waiting for a custom / dedicated styling for Easy Digital Download Plugin. Can I expect in couple of months pls?
Hi
Right now we don’t have design integration for the EDD but the compatibility should be fine with Avada, for now you can use custom CSS for that however we are always listening to our customers so please do send us your feature request as well. It would depend on the kind of customisation you do need. Minor cosmetic tweaks can be done via custom CSS. However functional changes would need customisation.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Dear & Respected Sir There is no new theme update e mail alert in my e mail inbox …... Tell me if I download a fresh download from my envato account download area…will that be the latest UPDATED theme file?
Regards
Hello @frbuttpk
You will get the update alert inside your Update Core dashboard are of WordPress as far as you have registered your purchase, however yes if you download a copy of Avada from your ThemeForest account it will always be the latest version which is 5.8 right now.
If you need further assistance with this, please open a new support ticket with our team and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
“An error occurred while updating Avada: Update package not available.” If seen this EVERY time when I tried to upgrade any version. Very annoying indeed. Did recreate the token and all the other suggestions. Had always to use the manual method – that is not state of the art – please fix this issue.
Hello!
If this happens it can be due to a high volume of updates being served at that time, you can opt to wait for a period before a retry.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there—just to let you know that we’ve featured the Cryptocurrency demo of Avada in the latest update of our Tuts+ roundup post 21+ Best Responsive WordPress Themes (For Sites in 2019). Great job!
Hey Ian
Thank you very much for letting us know, we appreciate it 
Regards, MB
“An error occurred while updating Avada: Update package not available.”. When updating from 5.7.2 to 5.8. I already see to it that the daemon has enough rights but it still fail.
Hi,
If you are facing any such issue then you can also manually update the theme. You can find details on how this can be done here
These are our detailed and comprehensive update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Where can I submit a suggestion for a theme?
How to make changes to Avada portfolio archive?
I’m trying to make basic changes to an Avada page. This is a portfolio archive page (a grid of the portfolio posts). I’ve tried changing portfolio-archive-layout.php and tried both the child .php option and directly changing it within the parent folders (fusion-core/templates). I’m seeing many other people running into the same problem (changing portfolio-archive-layout.php does nothing) Any ideas?
I’ll just save you guys the paste: Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Looking for another user to help as Avada won’t help
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello!
I am sorry, but what is the issue? Please create a support ticket and our team will gladly assist you
Thank you, MB
You have created support tickets with the last 10 mins, why the need to try and force support via the comments section is not necessary. Our team will reply to your tickets in due course
Hello Theme Fusion staff, I have installed ACF Pro plugin but the Chrome console shows warning due to corrupted files such as acf-input.min.js and the plugin does not work properly. I have tried to uninstall and re-install it three times but each time this file is corrupted. Could you please doublecheck? Thanks a lot.
Hello @Cum_vincere
We have no such reports and ACF on my end works all fine and good without any errors in console => http://prntscr.com/mbnlem can you please try and download the plugin from our server again following the doc post here => https://bit.ly/2CNKClw also please make sure you are using latest version of Avada that is 5.8
If however the issue persist please open a support ticket with our team and we will further assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
This is an example of a piece of code that looks like being corrupted:
this.$(‘input[value=” mõ mõ ¦ôp¤ôˆmõmõ@mõasClass(“selected”);
From the file acf-input.min.js.
Each time I download it, it stays the same.
Hello @Cum_VIncere
That is definitely not right and needs to be checked, can you please in this case open a support ticket with our team and provide detailed instructions, once you open a ticket we will further look into this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, the Google font in my theme cannot be loaded in China. Could you help me?
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
I’m using the image carousel and my picturesi have 500X500 px and they appear with t size of thumbnail.https://prnt.sc/mbkcvh How can i put the image in the size that i want? Where do we define the size of the image inside the “image carousel”?
Regards,
Leonor
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Ok, I’ve already sent this question 3 hours ago for a response to a ticket and I still have not got any answer yet!
I’ll keep waiting!
Hello @PauloFern
We have not yet received any ticket from this particular username of yours here => http://prntscr.com/mbm2mf please do make sure the ticket was submitted properly and also check if you had received our automated email response with the ticket #
Thanks
-Ammar
My ticket was received yesterday!
“Your ticket has been received and is ticket 254932”
Hello!
OK, I did locate your ticket. You did open one yesterday, to which our team member had replied. You have since replied back with a new question and it is in our queue. A member of our team will be replying there in due course.
Please do not try and expedite support tickets via the Themeforest comments section, this is not meant for support.
Thank you, MB
Hey There
I have been using avada since 2016 and now i need support but i dont remember my account on envato so can i just purchase support ? if yes how is it gonna work ?
Hello @gezifix
Right now I do not see “Purchase” or “Supported” badge on your account however in order to access Avada Support you need a proper product key so you can create an account below.
Click Here To Create An Account & Get Avada Support
Only a support extension can not be purchased if you do not have Avada theme purchased prior to that.
Thanks
-Ammar
Is it possible to learn my account ? because i do not remember at all. I mean maybe with name or order number something ?
Hello!
With regard to Envato marketplace accounts you will need to contact directly, they will be able to help you resolve/locate your account info -> http://bit.ly/2nj7ccy
Thank you, MB
Hi there,
The second level of the mega menu is the title, but not a link to a page. In a other comment you said it is possible, but how?
Hello @UniDevelop
The title itself can not be linked actually but you can disable it and the menu itself should come up just fine to get you to the desired URL, if you need further assistance with this please open a support ticket and our team will explain further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello
The toggle element works well on Chrome and Firefox. However, in IE11, it cannot be expanded.
Thanks
Hi,
This should not really be the case as it does work well at our end.
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
