23207 comments found.
Hello,
I did what you instructed me on support ticket. New server, empty cache, new porto install by rules, etc.
No sql error, no server error, no php-fmp error….
Wp-admin works nice and smooth except porto-options. Very very slow, almost unresponsive.
Error in debug.log: PHP Notice: A non well formed numeric value encountered in /var/www/html/wordpress/wp-content/themes/porto/style.php on line 4539.
Any suggestion?
Thx in advance.
Hi,
This is the PHP related issue, I think you are using PHP 7 or 7+ which is not working for your site properly, You can read and finds the solution in the similar issue here in the GitHub Threads:
1. https://github.com/interconnectit/Search-Replace-DB/issues/217
2. https://github.com/QoboLtd/Search-Replace-DB/commit/3494f3deb7f99f7496983c90c1e9f3d30aa38669
3. https://github.com/processwire/processwire-issues/issues/31
Or please try once after setting up your PHP version as 5.6 once.
Thanks.
Your recommendation for porto is 7+ as I know, but thx anyway.
Hi,
Porto WordPress is fully compatible with the PHP version 7 or 7+ but some of the Theme required/Recommended plugins like Slider Revolution, etc, are not compatible with the most latest PHP version which are creating an issue on some of the hosting as same in your case.
Thanks.
Ok. On which hosting is working 100%?
Hi,
As I told you some plugins are not compatible with the latest PHP version which is creating an issue on your site and it will create issue for you on every hosting until the plugins developer does not update the plugins, and you will find the Theme minimum requirements here in the Theme documentation: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Thanks.
Ok, thx. No hard feelings. I can understand. So you are pretty sure if I set up with php5.6 it will work? Thx in advance.
Absolutely Sure.
You’re right. Now is ok. Front slower but works. It is WP Woo page with 13000 SKU numbers and surely 35000 images, without thumbs. If someone ask you is it works. Thank you.
Hi,
Sound’s Great!
If you have any issue remaining or new issue then please generate a ticket through our support system.
Thanks.
Hello, Please check this error, this error was not happened at this version, it was also happened on previous version. How to solve this error? Thanks.
Mixed Content: The page at ’<URL>’ was loaded over HTTPS, but requested an insecure stylesheet ’<URL>’. This request has been blocked; the content must be served over HTTPS. (index):158 Mixed Content: The page at ‘https://www.sky007.vn/en/product/bbia-last-auto-gel-eyeliner-02-mellow-brown-2/' was loaded over HTTPS, but requested an insecure stylesheet ‘http://www.sky007.vn/wp-content/uploads/porto_styles/js_composer.css?ver=4.9.1'. This request has been blocked; the content must be served over HTTPS. (index):163 Mixed Content: The page at ‘https://www.sky007.vn/en/product/bbia-last-auto-gel-eyeliner-02-mellow-brown-2/' was loaded over HTTPS, but requested an insecure stylesheet ‘http://www.sky007.vn/wp-content/uploads/porto_styles/shortcodes.css?ver=4.9.1'. This request has been blocked; the content must be served over HTTPS. (index):165 Mixed Content: The page at ‘https://www.sky007.vn/en/product/bbia-last-auto-gel-eyeliner-02-mellow-brown-2/' was loaded over HTTPS, but requested an insecure stylesheet ‘http://www.sky007.vn/wp-content/uploads/porto_styles/dynamic_style.css?ver=4.9.1'. This request has been blocked; the content must be served over HTTPS. (index):1 Mixed Content: The page at ‘https://www.sky007.vn/en/product/bbia-last-auto-gel-eyeliner-02-mellow-brown-2/' was loaded over HTTPS, but requested an insecure stylesheet ‘http://www.sky007.vn/wp-content/uploads/porto_styles/js_composer.css?ver=4.9.1'. This request has been blocked; the content must be served over HTTPS. (index):1 Mixed Content: The page at ‘https://www.sky007.vn/en/product/bbia-last-auto-gel-eyeliner-02-mellow-brown-2/' was loaded over HTTPS, but requested an insecure stylesheet ‘http://www.sky007.vn/wp-content/uploads/porto_styles/shortcodes.css?ver=4.9.1'. This request has been blocked; the content must be served over HTTPS. (index):1 Mixed Content: The page at ‘https://www.sky007.vn/en/product/bbia-last-auto-gel-eyeliner-02-mellow-brown-2/' was loaded over HTTPS, but requested an insecure stylesheet ‘http://www.sky007.vn/wp-content/uploads/porto_styles/dynamic_style.css?ver=4.9.1'. This request has been blocked; the content must be served over HTTPS.
Sorry, wrong sentence : this error was not happened at this version, => this error is not only happened at this version
And It just happened click “Add to cart” button on product page
Hi,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well: https://wordpress.org/plugins/really-simple-ssl/
Hope your issue will solve and if not then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 06/12/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I solved it, it’s not relate to this theme, but it’s the reason by HTTPS setting on multisite.
Thanks.
Sound’s Great! 
How can i disable/remove the “back to top” button? I can’t find informations in the documents.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
div#topcontrol {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Warning: require_once(wp-content/plugins/porto-widgets/widgets/price_filter_list.php): failed to open stream: No such file or directory in /wp-content/plugins/porto-functionality/porto-functionality.php on line 125
Fatal error: require_once(): Failed opening required ’/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/usr/share/php’) in /wp-content/plugins/porto-functionality/porto-functionality.php on line 125
Hi,
Please make sure that you have deleted these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before Installing/Activating Porto Functionality, If not then please delete these three plugin first and then Install and Activate Porto Functionality, hope you will not find an issue and why you have to delete these three plugins you will find the answer in the below given note.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i run into a problem, some of the words are not translated, like when i hover over the cart i can see 2 words in romanian and 2 words in english, the text “sort by” again on the porto products widget, at the checkout page some words, any help with this please ? link to website ==> https://g3goldentech.ro/soooraj/
Hi,
Please download the latest Theme Romanian Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as Romanian and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/sn12kep42rcdohu/porto-ro_RO.mo?dl=0https://www.dropbox.com/s/09somxbzwdidt2p/porto-ro_RO.po?dl=0
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details and CPanel Login details so we will solve it for you.
Thanks.
Thank you for you support, that fix it.
Most Welcome
Hi, can you please reset my license code? Thanks
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
that was quick, thanks!
Hi,
Most Welcome and Also please consider to extend the support period, your support is expired. Due to Envato support policy, this is required to get further support.
Thanks for your understand.
I have a problem. I uploaded a logo but what setting i change it keep displaying text instead of a logo. please advice in the right direction
Hi,
Can you please share your Live site URL with me here, so that I’ll check it for you.
Thanks.
chamial.com
Hi,
I have just tested your site and finds that the Logo is not loading on your site, Its the Text which is loading on your site: https://pasteboard.co/HYDuxhK.png
and I have tested it at my end on my test site it is loading the image please see this screenshot: https://pasteboard.co/HYDvex9.png
It means the issue is on your site only, Please go to Appearance >> Theme Options >> General >> Logo Icons and again set the Logo from there and save changes hope your issue will solve otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 27/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. Can you please tell me how can I remove size guide tab on single product page. I’m using demo number 8. Thanks.
Hi,
For Removing Default Woocommerce Single Product Tabs Please read and follow the instructions written in this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/
And for Removing Size Guide Tab: The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/09/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I need to put light logo only in one specific page… How can I set this?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Where can I get the german translation files?
Hi,
Please download the latest Theme German Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as German for Germany and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/rfn8mbluhrqflvn/porto-de_DE.mo?dl=0https://www.dropbox.com/s/nu8f2oz0mod5x9a/porto-de_DE.po?dl=0
Thanks.
I do not understand, every time you skip something on the site. After the last update now you do not see the carousels with the woocommerce categories and some of the products. Why do you rate all these problems every time?
After the last update the slides of the products and categories no longer work, but they are only visible in grid mode. Problems occur with every update. It’s really heartbreaking.
All slides no longer work … Please restore the problem as soon as possible
Hi,
I have just tested it at my end on my test site with the latest Theme version and it is working perfectly fine at my end please see this video: https://jmp.sh/J9LZ1Jo
, which means there is an issue on your site only, It may be because of any third party plugin or may be you have not updated some plugins, so please check once that you have updated all the theme required/recommended plugins and also deactivate your site all the third party plugins and check your sit after removing the server, site and browser cache, hope you will not find an issue and if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 12/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, how can I adjust the “Read More Text” font color of the “Porto Info Box”? thanx
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements.
a.porto-sicon-read.xx {
color: red !important;
}
Thanks.
Unfortunately that does not work
Hi,
Can you please share your Live site URL with me here so that I’ll check it for you.
Thanks.
Hi, I have an issue with Porto Interactive banner. Title and button doesn’t work, I am not able to edit those also in visual composer, I can see the content in code but it doesn’t show up on the front page. I also have some issue with page loading, sometime I have to refresh the page to load the page when I go through pages. Please advise.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
We changed some JS files to stop slider autoplay. It worked for the desktop version, but not for the mobile. On mobile the slider still autoplays. Can you help us?
Hi,
Can you please tell me which Slider you are talking about? Please provide me the screenshot of that Slider element.
Thanks.
Check it out here. The sliders dont move now. https://highwayzco.org/
Hi,
Please edit your home page and edit Porto Carousel element under Porto Carousel Element Setting >> Advance, turn Yes to Infinite Loop: https://pasteboard.co/HYEzMAQ.png
Hope your issue will solve otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, thanks for the great theme, I just bought it. How may I enable ajax search on header search box? please advise.
Hi,
Sorry to say that but there is no option for enabling Ajax Search in Header, But you can turn on the auto suggestion feature from Yith >> Ajax Search as per your requirements: https://pasteboard.co/HYujJQm.png
Thanks.
Thank you, is there anyway to customize the header search to be ajax enabled?
Hi,
The header Search is coming from Yith WooCommerce Ajax Plugin, so in order to change its functionality you have to Customize the plugin.
Thanks.
thanks, auto suggestion stops working when I change the “Search Content Type” to products from theme options, If I leave it to “All” the auto suggestions works. Please advise.
I think it might be issue wit changing theme name and directory, do I have to add some additional code in functions.php since I changed the name. I think Porto interactive banner is not working for the same reason.
Update: when I disable live search from Theme options-> general -> site search the auto suggestions come back for categories and subcategories, but it doesn’t show product thumbnail.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi! I’ve updated my Porto theme, and couldn’t import a new Demo theme, a message appear that : installation is failed! Purchase Code is not valid!!! What shall I do in this case?!
Problem solved!
Sound’s Great!
Great theme! One little questi on, where can we adjust the search icon color when you visit the website mobile? Now the search logo is white, we want to change the color to black.
Kind regards,
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the code as per your requirements.
#header .searchform-popup .search-toggle {
color: red !important;
}
Thanks.
Hi, I am using shop4, I have searched the online documents already and can not find the answers to these questions,
1. How can I enable/disable the homepage popup box? 2. How can I customize the popup box? 3. How can I customize the “shop” page, such as change the images and set customize the filter conditions?
Please help. Thank you in advance!
Johanna
Hi,
1,2. Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
3. For Shop Page Banner, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
And you can Customize the Filter Conditions from Appearance >> Widgets >> Woo Category Sidebar and Woo Category Filters as per your requirements.
Thanks.
Is this theme fully compatible with PHP 7.2 or PHP 7.3 and MYSQL 5.7?
Hi,
Yes, The latest Theme is fully Compatible with the PHP version 7.2 and My SQL 5.7, but we do not recommended to use PHP version 7.3 at this time, because the Theme is fully Compatible with PHP 7.3 as well but some of the Theme required/recommended plugins like Slider Revolution, Contact Form, etc are not compatible with the PHP version 7.3, so please use PHP 7.2, hope you will not find an issue.
Thanks.
Hello, after multiple try and interacting with your support team, Poro theme is not working on my Liquid Web Cloud Hosting + Cloudflare CDN. Thus I would like to get refund for the said license. Kindly do the needful and update me by when & how will I get my refund. Thank you.
Hi,
Sorry to say that but this is not true, I have just confirmed from the Customer/Technical Support Department and they have provided me your all tickets screenshots and told me that you have an issue with your server, infact our support team replied your single ticket with around 10 replies in a single day with all the solutions, and they replied that you are not willing to remove FTP authentication from your server and also your server has some kinds of restrictions which do not allow to Install any Plugin on your site, and also you do not provided the CPanel Login details to the support team so that we checked your server, Finally they to told you to check/test the Theme on any other server for the confirmation that there is no issue on the Theme but the issue in from your hosting.
So Please check/test the Theme on any other server, or remove FTP authentication and all the server restrictions from your server and then try hope you will not find an issue and if yes then contact our Support Department they will again help you.
And Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Thanks.
Hello,
As I clarified we are using Liquid Web Cloud Hosting + Cloudflare CDN and both these provider are very reliance, reputed and highly acclaimed cloud hosting provider.
Yes, as this is cloud hosting they do not have grant access to CPanel but they only provide.
Also there is a clear gap on skills by the support team in reference to my query.
Please review the below link from WordPress Plugin for Cloudflare CDN and you will notice they have clearly mentioned the steps to enable WordPress Cloudflare CDN integration.
URL: https://wordpress.org/plugins/cloudflare/
In the integration they have clearly mentioned not to change in WordPress site URL to https as it is being handled by CDN.
Also the issue I am having is while installing it gives an AJAX error.
Please assign a senior support agent who has knowledge to resolve the issue and if not then why am I penalized for Porto plugin inability to work on Cloudflare CDN.
I look you look into the above and provide a resolution and if not they I strongly urge you’ll to provide a refund as I am not willing to change my hosting provider as LiquidWeb is the BEST.
Regards, Vikram Shah
Hi,
First of all Sorry to say that but we do not recommend to use WordPress Plugin for Cloudflare CDN, and according to you your hosting is Best, but the truth is your hosting is not compatible with the latest Theme as in one of your ticket reply we told you that your site has PHP max upload limit 10M and the Theme package is around 12M so whenever you or anyone tried to upload the file which has large size as compared to site upload limit, it will crash the Theme, and we told you several times to deactivate/remove the FTP authentication from your site, whenever we tried to Install any plugin your site is asking for FTP authentication and that is the main reason and restriction from your hosting which is creating an issue on your site. Finally, we have replied to your ticket, please check your ticket reply and reply to your accordingly.
Thanks.
Hi,
(1) CDN support - No where on you Porto Plugin you’ll have mentioned its not compatible with Cloudflare CDN or any other CDN. In today’s time all website owner are using CDN for optimal delivery, so its quite strange to know that you’ll do not support CDN.
(2) FTP & File Size restriction - Yes we have enabled from web a file size restriction of 10MB and in order to upload a bigger size we use FTP client. I have already uploaded the files under the Theme folder within WordPress installation. Now when one visit Theme section in Admin it shows Activate Porto. With regards to FTP authentication I have configured it so that it does not ask authentication anymore.
(3) Post successful file upload now when I do to WordPress Theme and activate Porto.It provides guided steps and within this step it gives an AJAX error and that where I reached out to your team. Please advice how a FTP authentication would give a AJAX error… I do not agree with your support team resolution to move to another service provider for hosting my website.
I await to hear from your team on the best resolution.
Regards, Vikram
Hi,
1. We have not tested the particular plugin you are using with the Theme so we are unable to suggest you on that, If it is working properly with your site you can use it, and also CDN is compatible with our latest Theme and hundreds of thousands of our customers are using the CDN server service not the CDN plugin and if some are using the particular plugin then they are using at their own risk as we do not provide the support for any of the third party plugin issue.
2. You are getting the Ajax Error because of any restriction from your hosting provider which do not give permission to connect to your server with our internal server for downloading the Plugins and Demo Content.
3. Yes, Porto WordPress works on Liquid Web Cloud Hosting easily, But you have to remove the restrictions from your server.
And now please communicate at one place in your ticket by giving reply of your ticket.
Thanks.
