Hi,

Please go to WP-Dashboard >> Setting >> Reading and set the ”Blog pages show at most” and “Syndication feeds show the most recent: as 99 and save changes and check your site after removing the browser cache hope you will not find this issue anymore otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 01/11/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

thank you so much! That’s all I needed – back on track

Most Welcome

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, All of the Demos are fully compatible with RTL version and yes the latest Theme is fully compatible with the WPML as well, Please read this: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/02/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.

Thanks.
   

Thanks Its easy

Most Welcome

Hi,

This will automatically be turned OFF when you update the Theme but if it is not turning OFF on your site then there must be some issue from your server, Please contact your hosting provider and ask your hosting provider to solve it for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I know that there is code , for turn offf it.Please give it.

Hi,

As I told you that this is not related to the Theme but it is related to WP or hosting, but if you want you can try with the below given docs:

1. https://www.redbridgenet.com/disable-individual-theme-update-notification-wordpress/
2. https://www.wpoptimus.com/626/7-ways-disable-update-wordpress-notifications/
3. https://www.themtparty.com/disable-wordpress-theme-updates-notification/
4. https://stackoverflow.com/questions/24123059/how-to-disable-theme-updates-on-wordpress-to-avoid-losing-my-changes

Thanks.

Hi,

Can you please contact us through our support system with your product purchase code so that we will verify and reset it for you.

Thanks.

Hi,

Yes, It is always Open on Mobile you have to close it by tapping on any section on the Mobile screen except the menu, and this is because the One Page Demo menu works on the section IDs so it does not refresh the page it just takes you to the particular section on the same page right, and the menu close when the page will refresh and in that case the page is not refreshing so that is why it is no closing by itself. Hope this is all clear now.

If you want to change it, You have to customize the theme.js file find in wp-content/themes/porto/js/theme.js file. It is the customization, you can ask your developer to do it for you. As you know the support policy that we only give our dedicated support for the theme related issues not the customization services.

Thanks.
   

Hi,

You can change the color for Pop Up Menu Item from Appearance >> Theme Options >> Skin >> Main Menu as per your requirements but it will only works with Narrow Menu type not with Wide Menu Type, If you want to change the color in Wide Menu Type then you have to use the Custom CSS for that and then paste that Custom CSS into Appearance >> Theme Options >> Skin >> Custom CSS, It will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/07/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us through our support system, with your site WP Admin Login details so we will Install the plugin for you.

Thanks.
   

Hi,

Yes, you can easily migrate your site from .in to .com or vice versa easily. It will work for you.

Thanks.
   

Hi,

We have replied your ticket with a complete and proper solution, Please check your ticket reply and reply to your ticket accordingly.

Thanks.
   

Hi,

We have tested the latest Theme and do not finds an issue, I think you have any issue on your site, whether your site database is not updated properly or the Theme is crashed on your site while updating/uploading or may be you do not updated the Theme required/recommended plugins or the WP, or it may be the third party plugin confliction on your site.

OR we have also removed and included many of the features in the Theme, you can check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

So please debug your site again with all the possible solutions given above or try/test the Theme on any other fresh new WP, I am sure you will not find an issue.

Otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 10/06/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

The latest version of the plugin was released a couple of days ago and our development team is working on the new Theme update and with which the development team will also test the latest plugin with the Theme and if they will find any incompatibility they will fix it with the new Theme update. So you will find the new plugin update with the Theme update, until that please be patience.

Thanks for your understanding. ​
   

Hi,

You can change the color for sticky header and make it transparent from Appearance >> Theme Options >> Skin >> Header and you will find the Sticky Header Section: https://pasteboard.co/I14OPc3.png

And also please read and follow the instructions written in this article as well: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

I am sure your issue will solve.

Thanks.
   

also in the left side WooCategorySidebar there is not showing up color and choose price option, but when you go to shop default page, its showing up? do you know why?

I need your help to get back my site, looks like I updated WPBakery Page Builder and it didnt let me to activate and I deleted it. Now I am trying to upload WPBakery Page Builder plugin but it not let me do it??? Right now I have not working home page and bunch of codes on my other pages! Absolutely terrible, can you help me asap please!?

Hi,

Please contact us through our support system with your site WP Admin Login details and Cpanel Login details so we will Install/Update the plugin for you on your site and regarding category page background color also I need the screenshot you can also provide it in your ticket.

Thanks.

Hi,

You do not need to use any plugin, But you can do it easily with the Theme. I have specially created a video for you, Please see this video: https://jmp.sh/Fd7K6ti

Hope this helps.

Thanks.
   

Hi,

Sorry to say that but you have to start moving all text to get a better rating. There is no any other way.

Thanks.
   

Hi,

As I told you already that this relates to Slider Revolution, So you have to contact Slider Revolution Support to get a better solution on it. You can read this article as well: https://www.themepunch.com/faq/failed-to-open-stream-5-0/

Thanks.

where it is not, where can I get the Demoslider? facebook-feed.zip

Hi,

That particular Demo of the Slider is not the Theme Demo Slider but it is from the default Slider Revolution Library and in order to use the default Library of the Slider revolution, you have to separately purchase the Slider Revolution License, Further more you can ask from Slider Revolution Support.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Regarding Mobile Site Speed: You can read more about it in the below given docs:

1. https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag
2. https://apppresser.com/speed-up-wordpress-mobile/
3. https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/
4. https://www.shoutmeloud.com/mobile-site-loading-performance-test.html

And also we are working on the mobile site speed in the next coming update of the Theme.

Thanks.

Hi,

We have replied your ticket, Please check your ticket reply and reply to your ticket accordingly.

Thanks.