39312 comments found.
Have just updated this theme to the latest version (5.8.2) and our Avada sliders with self hosted videos have stopped working. These are on at least 4 of our main pages including the hero image on our home page. Can’t contact support as we are out of our support period. Would have thought this would have been tested thoroughly before release. We just have a spinning wheel so it doesn’t even replace it with the static image that we have set for mobile devices!!
Having just checked, it is the same for all Avada sliders whether they are video or still images, which means our entire site is not now working correctly!!!!
They have just started working again on their own after some 7 minutes or so of spinning wheels. We test the site after every update and this is the first time we have experienced this sort of thing happening.
Hello!
It is difficult to accurately say why that happened without a closer look, however, going by what you have described it most certainly sounds cache related.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi, I wanna purchase a magazine or news theme and I’m very interested about your theme, but I haven’t seen your demo site about that. Do you have any demo pages, please tell me. Thank you.
Hello @Lythelong
We are glad to hear that you are considering Avada for your site, regarding the demos we do not have a specific News or Magazine demo but we do have magazine layout for our classic demo which you can check below.
https://avada.theme-fusion.com/home-magazine-style-1/https://avada.theme-fusion.com/home-magazine-style-2/
https://avada.theme-fusion.com/home-magazine-style-3/
You can create any layout using Avada and our Fusion Builder elements, however we are releasing new demos time to time and will add the ones requested above to our list 
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank for your reply I will take a look and tell you as soon as possible.
Thank you
How to do content boxes in same height? When I create 3 boxes everything looks good, but when 4, then 4, last box is up for 20px, How to do in same line?
If i choose 2 boxes, then in first line is 2 (in same line), but below 2 boxes not good. Last up.
Hello @RVolton
They should all be aligned without any issues however its not possible to assist you here without taking a look at your site, can you please send us a ticket with your complete site details and our team will get back to you as soon as possible.
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello,
I purchased your theme in 2014. It was a time when I started using Wordpress. But in that time I didn’t use your theme, because of some reasons.
Today I have to create a new page, and you improved your Theme and usability. So now I would like to give it a new try.
But I can’t install your Plugins and Demo content. I have to register myself and register my purchase code to get a token. So I did register me at ThemeFusion, and I also registered my Purchase code from 2014. When I want to create my token, then it comes to an error.
Invalid token, the server responded with code 403.(Date: Thu, 21 Feb 2019 11:11:25 GMT | CF-RAY: 4ac8c5a78beabf2a-FRA)
I’ve installed the theme on my personal computer. At localhost, because I want to try first. Make my set-up and if everything is fine, then I want to install it on my Webserver.
Now I have two questions.
Why I get an error to get the token? If I’m happy with everything at localhost and I want to install and export my Set-Up to my webspace, do I need a new Token? and also a new Purchase code?
Thank you very much
Ironbird
Hello @Ironbird
I believe you mean you get that error while you are registering the token and not when creating it, please make sure that you are giving all the right permissions when creating a token as mentioned here => https://bit.ly/2E3taZ2
Regarding your second query, If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
If you need any further assistance, please open a support ticket with our official support center and our team will look into this right away
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
Hi,
Thank you very much. Now it works
You’re most welcome
Hi. how I can get support if the support for this item has expired. Our Theme was bought on January 30, 2014. According to your new support policy I’m entitled for a grandfather support. But for 3 weeks already I’m just desperately trying to get any support at all?
Hello!
Yes, according to those dates you are Grandfathered for support as explained here > http://bit.ly/2J3dQw2
Make sure your account is registered and the mentioned purchase code is registered as per these instructions > http://bit.ly/2njyfVo
Thank you, MB
Hi, The problem is that the account was created by person who no longer works in our company. All I have is the Invoice for purchase, where I have an order number that might be the purchase code. But I can’t register this code, as in the download field there is no option to see the code as it is shown in step 3. So what I should do?
Hello @epslt
In terms of access to the support account and also to perform the theme update, you will need to get in touch with the person to request that they give you the access credentials for the support account and also access to the Themeforest account originally used to purchase the theme so that you can update the theme and generate a token key as explained here -> https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/ If you cannot get in touch with the person that originally purchased the license so that you can get access to their Themeforest account to generate a token key, your alternative is to purchase your own theme license to get access to updates, tokens and theme support -> https://themeforest.net/item/avada-responsive-multipurpose-theme/283
Thanks
-Ammar
Actually you answer didn’t help me much. We have running company page, for which this theme was bought. I have invoice confirming the purchase of the theme. I understand that I need to buy theme update or buy new theme, but for doing this I need to know, what is better for me? Will the the theme be compatible with updated wordpress version and WPML plugin. Or it is too much risk and better to buy new theme and start over again?
Hello!
When you log into your Themeforest marketplace account, for this username > epslt – do you see Avada listed in the Downloads section? It will be there
If you have the theme in your Downloads section, you do not need to buy it again and updating the theme is free, for life. So yes, please do update and follow the detailed update instructions to ensure the process is seamless
These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
When I log to my account I see the following view
Avada | Responsive Multi-Purpose Theme Regular License Your support has expired. Renew support now! Get notified by email if this item is updated Download Rate this item ☆ ☆ ☆ ☆ ☆ Install Theme Install & setup with Envato Studio for $50
So I’m not sure I can update anything, or can I?
Hello @epslt
You need to go to Downloads section, try this URL on the browser where your account is opened please => https://themeforest.net/downloads
This URL should show you Avada available for download as mentioned in our documentation post here => https://bit.ly/2Vf2qfo
Thanks
-Ammar
So I should download these files to my ftp server?
Hello @epslt
You can download them to your PC manually and then upload them to FTP inside wp-content / themes folder.
Thanks
-Ammar
Thanks, I’ll try it on Monday
You’re most welcome
hi ThemeFusion
I love your Avada theme. Would recommend to anyone in a peaceful way. All I want is a company guide demo (listing directory style) ... Yeah. I know there are lots. But in ThemeFusion quality it would be not bad to use. 
I would appreciate it if you think in the next update.
you do good work. I wish you continued success … Abundant sales …
Hi
Thank you for your kind words and suggestion. We’re always listening to our users. If you have any feature requests, recommendations or ideas we kindly ask that you email this to support@theme-fusion.com and title your email > ‘Feature Request’. This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, With the Agency theme, is there a way to have the menu written at the top please rather than have the 3 lines drop down menu? Thanks
Hi I am afraid I do not follow your query quite well. I do see that you have valid support. Can you please create a support ticket and elaborate your issue in the ticket
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, I updated the theme, but I find the HTTP ERROR 500. Why?
Hello @Nicco18
We will need to take a closer look before we can suggest any solution, however can you please read our article here for more info on this => https://bit.ly/2Gz4ivV
If however the issue persist, please open a support ticket with our team and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
The Fusion Builder plugin from problems
Hi
It would be difficult to assess/advise on the issue via the comments section. You do have valid support. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I could not activate the product and created the support ticket.. not one replied.. That is really bad
Hello @Karawood
Product registration is very straight forward and there should be no issues as far as you follow the instructions here => https://bit.ly/2J2oHdL
Regarding the support ticket, I have checked your username and do not find any ticket created by your account yet in our system => http://prntscr.com/mnlesj
Can you please let me know the ticket # assigned to your ticket so I can check it right away? please make sure you are using correct support ticket creation area as mentioned below
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi
I am afraid its difficult for us to check for third-party plugin issues via the comments section. You can raise a support ticket and our support team can advise further on this
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hellow, I can’t customize the colors. I follow the instructions of this page https://theme-fusion.com/documentation/avada/options/custom-color-schemes/#loading but, the palette for change the color don’t appears.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I don´t have response, for the Theme Fusion page.
Hi
We have received your ticket and our support reps would respond to your query shortly
Thank you, Shaminder
Hello,
I’m getting the following jquery.js file issue in Avada Theme: “Error: Syntax error, unrecognized expression: #! jquery.js:2:12733”
Due to this error, i’m not able to load the page design properly. Here is the link of the site: http://digitalmarketsolution.co/groupe/
Could you please help me to figure out the error solution?
An urgent reply would be highly appreciated.
Thanks,
Hi
I would request you to please perform some basic diagnostics
1) Can I please request you to disable all third party plugins except Fusion builder and Fusion core and check if the issue still persists
2) Please disable any child theme and switch to the parent theme to check if the issue is resolved
3) Ensure that you have no system values showing in red. You can check this by going to WordPress admin panel dashboard > Avada > System status. Please do ask your host to adjust any values that you see in red
4) I would request you to please clear the cache from Theme options, by going to WordPress admin panel dashboard > Avada > Theme options > Advanced > Dynamic CSS and JS and click on “Reset fusion caches”, Screenshot here. Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
5) Finally, please do ensure that you have all theme and bundled plugins updated to the latest version
If the issue still persists then please do contact our support as It would be difficult to assess/advise on the issue via the comments section.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I have a checklist implemented in my portfolios. I would like the checklist item, when clicked, to have a sub menu type item appear to detail the package details. Could you direct me as to how to do this?
Hi
I am afraid the checklist does not have this feature at the moment. You can try making use of toggles instead.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi! I updated the theme to the latest version but the WordPress dashboard is very slow right now. Do you have any idea how that’s possible and if there is a solution for it? At ‘pages’ it takes a very long time before all elements are loaded.
I turned off my computer but that’s not the problem.
I see there is a new theme option ‘performance’. Should I turn something on or off here?
Thanks for your help!
Hello @Jannnnneke
We have only made the performance overall better in our new release of Avada that is 5.8.1 and it shouldn’t be causing your dashboard or site to go slow at all, however it is not possible to provide you with the exact reason or solution for this issue before we take a look at your site. Regarding the performance tab yes you should definitely enable the available options there and to learn more about this please read our article here => https://bit.ly/2NdBxFD
Please open a support ticket with our team and we will further assist you with the issues. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, is there a way I can replace the product title in the title bar with product category? I just find it redundant considering the there is already a title on the product content. Thanks.
Hello @Markyeoj
We do have an option to set your own custom text on the Page Title Bar which can be changed from Fusion Options > Page Title Bar > Page Title Bar Custom Text as can be seen in this screenshot => http://prntscr.com/mn93nh
If you need further assistance with this, please do open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi, can i create an index landing page with no menu. it would have an image with hotspots that determine the type of visitor and then clicking on a hotspot would navigate the user into a customized subset of the website with its custom menus etc i.e. not all pages visible, depending on visitor type? ty.
Hello @Kunjan16
You can definitely create a landing page in Avada with no menu using our Blank Page template, an example of it can be seen here => https://bit.ly/2TXM5LF so what you can do is put the login element there instead on blank page template and put a redirect URL into the login element, for the visibility of pages this works as default WP User roles, so you will need to use some advanced membership plugin to control that.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello there. I just installed your theme and cannot add any pages. When I deactivate Fusion Builder, I’m able to use a default WP editor, otherwise when FB is active nothing works – FB doesn’t work & default WP editor doesn’t work too. Screen goes completely blank. Some advice needed please.
Update: think I’ve found a problem – turned off Jetpack by Wordpress and FB started to work properly. Thx
actually it doesn’t work again, so it’s not another plugin’s fault it seems.
Hello @rupcfixe
Fusion Builder should work out of the box and there should be no need for you to disable it in order to use the default editor, we have put a button to interchange between each of them right on the page/post editor.
I have checked our system and I don’t find any ticket created with this username, in case the issue persist we strongly suggest you to open a support ticket with our team and we will gladly assist you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi there,
is there any chance for a masonry layout for product categories?
Thanks for helping.
Mark from Germany
Hello @kreativiminternet
Not right now, we have two layouts for WooCommerce that you can select from Avada > Theme Options > WooCommerce > WooCommerce Styling => http://prntscr.com/mn59bm
If you need further assistance with anything, please open a support ticket and our team will get back to you as soon possible.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello. I use Avada 5.8 and have a question to the portfolio. Is it possible to center the portfolio images? The stick to the left, that looks a bit unprofessional… Thank you!
Hi
You can try using the CSS snippet as the one here. This can be added by going to WordPress admin panel dashboard > Avada > Theme Options > Custom CSS
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, i just purchased this theme again for another website. im trying to make a one page parallalex website. Please help me find a demo I can use to get this effect
Hi
You can make use of any of the following demoshttps://avada.theme-fusion.com/adventure/
https://avada.theme-fusion.com/resume/
https://avada.theme-fusion.com/wedding/
https://avada.theme-fusion.com/technology/
https://avada.theme-fusion.com/landing-product
https://avada.theme-fusion.com/app
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
