We have deleted the Porto theme… and checked on the server… nothing there… but still the Porto theme cause this MAJOR error.

Hi,

Can you please also make sure that you have deactivated all the Porto Required/Recommended Plugins as well? If not then please deactivate those plugins and check your site after removing the browser cache and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.

Thanks.
   

Hi,

Can you please explain it more clearly? Which code you are talking about? and why you want to disable it without accessing the site?

Thanks.

ignore this! I’ve managed to access my old site.

Sound’s Good

Hi,

First of all thanks for showing your interest in Porto WordPress.

We have not tested the particular plugin with the Theme, but if you want you can try it, and also please check this plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/
This is purely compatible with the Theme.

Thanks.

Ok, I have now de-activated the website from host #1 and will transfer to Cloudways, then will see if I can use the original license. Be back soon.

Hmm, ok, nevermind. Will do that when I’m ready to launch. Thanks!

Hi,

I have reset the purchase code for you yesterday as well, and sure please try and if you will find the issue then please contact us through our support system so we will help you out.

Thanks.

Hi,

First of all this is not possible as you can only able to download the latest Theme version from Envato from your Account, But I have some of the old version of the Theme as well, Please contact us through our support system so we will provide you that.

Thanks.
   

Hi,

Can you please share your live site URL with me so that I’ll check and provide you the Custom CSS for that.

Thanks.
   

We found out that it was a the CSS.

.product-layout-extended .entry-summary .quantity:before { content: ‘QTY:’

Hi, We found out that was in the CSS

.product-layout-extended .entry-summary .quantity:before { content: ‘QTY:’

Hi,

Sound’s Good!

Then you can change it using Custom CSS as well.

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-post article.post .post-image.single {
    display: none !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

thanks so much

Most Welcome

Hi,

Its the Cache and FVM issue on your site, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

I am sure it help you in solving your issue.

Thanks.
   

Hi,

1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-product .product-summary-wrap .product-stock {
    display: none !important;
}

2. You can change the Footer Copyright Text from Appearance >> Theme Options >> Footer, and you can change the Footer Content from Appearance >> Widgets >> Footer Widget 1,2,3,4 as per your requirements.

Thanks.
   

Hi,

Sorry to say that but there is no discount offer on the Theme now, You have to purchase the new license for the Theme for using it on another Domain on a same price.

Thanks.
   

Hi,

I think that has also be set using Custom CSS, and that Custom CSS comes with the particular Demo when you import it. So please contact us through our support system with your site WP Admin Login details so we will set it for you on your site and regarding “You have to ask us for each config every time?”. No, you have not, Just Install the Theme on a test site and activate it with the same purchase code and Download the particular Demo on your test site, and then go to Porto >> Theme License and deactivate the Theme form test site, and activate the same Theme with the same Purchase code on the Main site again and like this way you will be able to test any demo on your test site. Hope this helps and all clear now.

Thanks.

Oooh! Ok. Maybe in a future you can add option to import single demo page.

Thanks for your reply!

Hi,

We will look through it in future coming updates of the Theme .

Thanks.

Hi,

Please go to WP-Dashboard >> Setting >> General and make sure that you have set the Site URL as https because your site is https, and save changes and check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.
   

I installed ‘Really Simple SSL’. The site shows right now. Thank you for your help. I opened a ticket by the way. You can cancel that.

Sound’s Good

Hi,

Please edit your homepage and scroll below you will find view options and under view options you will find content bottom option and under content bottom you will find a block slug name as showing in this screenshot: https://pasteboard.co/I2Kfqc5.png which means the particular section is coming from blocks, If you want to simply remove it from your page, Just remove the block slug name from content bottom and save changes, or if you want to edit/change it as per your requirements then go to Blocks and finds and edit the particular block and change anything as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/04/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired now. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST

Sorry to say that but we have helped you in all the ways and in all possible solutions, Actually you want the functionality which is not in the Pre-Built header types of the Theme and when you created the header using header builder then also you want to layout/functionality which is not the Core Theme functionality, and we helped you with all the possible solutions/ways and also provided you the videos of each solution as well, but you want something which is not possible using Theme Options, It requires Customization. So it’s better to contact the Customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Please go to WP-Dashboard >> Setting >> Reading and change the home page of your site from there as per your requirements: https://pasteboard.co/I2BIDGk.png

Thanks.
   

I am referring to the design and stuff that is on the demo pages already.

Hi,

Please edit your homepage and you will finds WP Bakery elements, you can easily Customize/Change anything using WP Bakery elements.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Thanks.
   

Hi,

1. As I already told you, Yes you can do that, You have to Install the Theme on Main site and Import the Shop Demo on it, and also Install the latest Theme on Test site on Localhost as well and Import the Classic Demo on it, then copy the pages Code you want to use with the Shop Demo on your Live site from Test site, It will work for you.

2. Please read the minimum requirements for the Theme here in the Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

3. Yes, You can, You can use the site/shop as a Catalog Mode, You can find the option for turning on the catalog Mode into Theme Options.

Thanks.

Hi, thanks for the answer. With respect to question 1:

I want in the “Main site” to import the “Classic Demo” and in a “test site” to import the “Shop Demo”, and to use some pages of the “Shop Demo” in the “Main site”. It would also work, right?

Thanks.

Hi,

Yes, It will also work fine.

Thanks.