16522 comments found.
can be used in multiple domains for different projects?
Hi and thanks for reaching out to us 
One license can be used for 1 domain only. If you want to register the theme on different domains, you have to buy licenses for each site. This is how it works for all ThemeForest themes. Thank you.
Hi! With the new X version, if I want to disable Header, page title and footer, how do I achieve this? Do I have to buy elementor pro?
Thanks
Hi and thanks for reaching out to us
No, you don’t need buy Elementor Pro. If you want to disable those items for some pages, you can set Page Template to “Elementor Canvas” which keeps only the content https://help.artbees.net/page-options/setting-page-template . Thank you.
Hi,
How can I select some page to be Full Width and some page to be Box Layout?
If I change in customized -> Site Settings -> settings -> Site Width, the whole site will change.
Under Edit Page -> page attributes -> Templates, there is “Elementor Full Width”, is it possible to create “Elementor Box Layout” template?
thank you. Ian
Hi and thanks for reaching out to us
Unfortunately for now there is no such option. If you want to make some pages full width, we can do this with custom css code. Please create a ticket and provide WP Dashboard credentials, specify what pages need to be changed. Thank you.
I can’t seem to be able to change the font on my site. I have removed it from the typography settings and it doesn’t show there anymore, but it’s still there on the front end. Any ideas?
Hi and thanks for reaching out to us
Did you clear your browser cache? Please check it. Also check the site via Incognito mode of the browser. By the way, didn’t you add css code to assign the font to some elements?
I cleared the browser cache, went into incognito mode and didn’t add any css code. It’s really strange, the font has got stuck somehow. There’s also something fishy going on with the widget areas. I made some new ones for different menus, but they’re not showing up in the page section settings.
Hi and thanks for reaching out to us.
We need to investigate it. Could you please create a ticket https://themes.artbees.net/dashboard/tickets/ and provide WP Dashboard/FTP credentials? Thank you.
Hi. Is the migration tool (from existing Visual Composer content to Jupiter X) available?
Hi and thanks for reaching out to us
Unfortunately it’s still in the progress. It will be finished soon. Please take our apologies for inconveniences. Thank you for your patience.
I am using JupiterX and I want to show blog post as grid. There is no options in Customizer for it. Please let me know how can I?
https://trek.pk/tag/june/Hi and thanks for reaching out to us
@media (min-width: 1024px){.archive.tag .jupiterx-post {
float: left;
width: 30%;
margin-left: 10px;
margin-right: 10px;
height: 565px;
}
.archive.tag .jupiterx-posts-pagination {
float: left;
}}
Thank you.
Hi
How can I change the Blog preview image (featured image) to format 2:3 instead of the default 1:1 (1024×1024)?
Thanks
Hi and thanks for reaching out to us
It can be done with css code. Please create a ticket and provide the page URL and wp-admin credentials for checking. Thank you.
Dear, Artbees, Are there any examples of this web site viewed on Mobile? Very interested in this template and editor.
Hi and thanks for reaching out to us
You can check any JupiterX template on mobile yourself. Please find the demos here https://jupiterx.artbees.net/templates/ .
Pre-sales question: This themes look exactly what I want. I’m not a pro here but I couldn’t find any info about customizing sheets in product page.(description, additional information, reviews). I want 4-5 sheets, like a “tech documents” to put my pdf files to be downloaded. Is it possible?
And also I want an inquiry button in cart rather than payment, to send mail of the item list in cart to me. is it possible?
Hi and thanks for reaching out to us
If you want to add some content in Description tab, you need add it in the main editor of a product https://take.ms/uHyPG . As for the Additional Information tab, it displays info of your variable product https://docs.woocommerce.com/document/variable-product/
To use inquiry button, you can try this plugin https://uk.wordpress.org/plugins/woocommerce-catalog-enquiry/
Hello team
Thanks again.
I have downloaded updated theme but having some issue..
1st, same like old one, there is no RV slider in plugin folders. Also AFC is old version
Please check
Thank you 
Hi and thanks for reaching out to us
You can install Revolution Slider plugin via Jupiter X > Control Panel > Plugins. It’s bundled in the theme.
As for ACF plugin, the update will be provided along with a new theme version. When you update the theme, you’ll be able to update the bundled plugins via Jupiter X > Control Panel > Plugins. You’ll see “Update” button if there is a new version.
I was going to purchase, but see your price increased once you click on it. It’s misleading.
Hi and thanks for reaching out to us
We had discount till February 24, but now it’s over and the actual price for the theme is $59. I’m so sorry you missed it.
Thank you for understanding.
Hi! Is your templates made with Elementor, or is it just that you are compatible with Elementor? What do you add to Elementor? Premade items? Thanks!
Hi and thanks for reaching out to us
Our templates are built with Elementor. You can check them here https://jupiterx.artbees.team/templates/ . There is Raven plugin https://help.artbees.net/elementor/what-is-raven which adds additional elements to Elementor. Also other plugins are bundled in the theme https://help.artbees.net/getting-started/plugins/bundled-plugins .
So Elementor is bundled too?
Yes, it is, but not the Pro version. https://help.artbees.net/how-to-s/elementor/do-i-need-to-buy-elementor-pro
Clicked on this theme as I saw it advertised on themeforest best selling page for $29 – 50% off. Actual purchase cost is $59? What happened to the $29 price and why is it still advertised at $29?
Hi and thanks for reaching out to us
The actual price of the theme is $59 and the advertisement is finished. As you can see we don’t have an advertisement message here https://take.ms/CYKk8 . The discount lasted till February 24 and now it’s over.
Thank you for understanding.
That’s because you’ve just changed it due to my comment!
We didn’t change it. It might be cache that’s why you saw old price. Thank you for understanding.
Please respond to refund req
Hello. The refund has been issued. Thanks for reaching out to us.
Oops! Unfortunately, we missed the discount :cry:
Hi and thanks for reaching out to us
I’m sorry to hear that. Unfortunately the sale is finished now. You have to wait for another one if you want to buy the theme with the discount.
i’m trying to active the theme but always when i put my license appers: “Oops! Registration was unsuccessful. Your Api key could not be verified. There is no such API key”.
Hi and thanks for reaching out to us
Please try to delete your API key and generate a new one https://help.artbees.net/getting-started/theme-registration/getting-an-api-key , then register the theme again. Thank you.
You claim full support of Jupiter 6 but you can’t even take the time to test it with new WP releases to insure it’s compatible until you “get around to it”? So disappointing.
Hi and thanks for reaching out to us
We checked WordPress 5.1 with Jupiter and no issues were found there. So you can update WordPress. Anyway we suggest to create a backup before starting any update. Thank you.
Hello,
I just have a question about your item. I see it is based on Elementor and you offer the jet plugins that comes with your theme.
How is this different from the Elementor pro?
Also, if we add Elementor pro to your theme, is that going to additional unnecessary loads as far as JavaScript and and other resources to your theme that would make it slow?
Thanks
Hi and thanks for reaching out to us
A free version of the Elementor is bundled and required for Jupiter X.
If you want to use the Elementor Pro, it needs to be purchased separately. But it’s not necessary as Jupiter X provides exclusive Raven plugin that has great capabilities extending Elementor power even more. It has additional widgets that will be helpful when building a website. Read more about Raven plugin in this article:http://help.artbees.net/elementor/what-is-raven
As for the JetElements plugin, it has a lot of widgets which will be helpful for you as well: https://help.artbees.net/how-to-s/jetelements/what-is-jetelements
Also read about other plugins here: https://themes.artbees.net/blog/jupiter-x-v1-0-3/
Jupiter X offers some features that do not exist in Elementor Pro and the opposite is also true meaning that Elementor Pro may have some features that are not available in Jupiter X. If you install pro version, you won’t get a slow website. Just make sure to optimize it. 80% of good site performance is related to installing a good caching plugin, setting up a good server, using CDN, optimizing images, building not lengthly pages.
Note that scores also depend on the length of the page and number of images, and amount of html content. Thank you.
Hi this are pre-purchase questions: 1) Before I open a new ticket in your support can I search in answers of former tickets? 2) As I understood, it is possible to install parts of a demo-site (e.g. a page, widget, etc.) and integrate it in the demo I use for my website? Thanks
Hi and thanks for reaching out to us
1. You can’t search for answers in tickets created by other users, but you can look at our forum http://forums.artbees.net where you can find answers to many questions too.
2. You can install a demo template (not its part). There are a lot of templates https://jupiterx.artbees.team/templates/ , when you install one, all its pages are imported to your site. Also you can install only block templates https://jupiterx.artbees.team/block-templates/ , it means you will get only a part of the page like footer/header or some section with contact form or faq items.
Thank you.
Hello team 1st of all, thanks a lot for amazing theme. I am using jupiterx In next update, is can you please add Elementer pro and The Plus – Addon for Elementor Page Builder WordPress Plugin (https://codecanyon.net/item/the-plus-addon-for-elementor-page-builder-wordpress-plugin/22831875) also for us please? It will be veryyyyyyyyy great. Please
Thanks a lot in advance
Hi and thanks for reaching out to us
For now we’re not going to add any additional plugins, but I will report your suggestion to the developers team for discussion. Thank you for understanding.
