16523 comments found.
Hello team 1st of all, thanks a lot for amazing theme. I am using jupiterx In next update, is can you please add Elementer pro and The Plus – Addon for Elementor Page Builder WordPress Plugin (https://codecanyon.net/item/the-plus-addon-for-elementor-page-builder-wordpress-plugin/22831875) also for us please? It will be veryyyyyyyyy great. Please
Thanks a lot in advance
Hi and thanks for reaching out to us 
For now we’re not going to add any additional plugins, but I will report your suggestion to the developers team for discussion. Thank you for understanding.
beenerds try this it will rectify the problem https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Hi and thanks for reaching out to us
Thank you for the suggestion. This link is really helpful.
Good day, dear developers! Please tell me what is the fundamental difference between your template and Avada, The7 and Phlox pro. Thank you!
Hi and thanks for reaching out to us
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.theme-fusion.com%2F
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Ftheme.co%2Fx%2F
Google expects us to serve a different amount/type of content for mobile users. instead in our live demo, we are serving the same content which has tones images and videos. The images are not optimized for mobile screen, so the low score has nothing to do with the quality of the theme but the page we are serving for mobile users.
We have achieved these numbers with a $40 Digital ocean server (we have over 1m pageviews per month) + Wp Rocket plugin. Nothing extra ordinary.
Mobile 62: https://monosnap.com/file/k0MaINnka8ha5mfvPzy7OU7aXnnNBR
Desktop 99 : https://monosnap.com/file/c9QRqLo2T1cw9XNzA2p5QZYcFSCbtP
You can see the list of all plugins included in the JupiterX theme here:
https://help.artbees.net/getting-started/plugins/bundled-plugins
Hello, after the wordpress 5 update i cant edit the backend with visual composer. What should i do ?
Hi and thanks for reaching out to us
You need install Classic Editor plugin https://wordpress.org/plugins/classic-editor/ to disable default WordPress editor Gutenberg. After that WPBakery will work fine. Thank you.
Hi,
I has few question want to ask and i had submit the ticket but unfortunately until now still don’t have any feedback from you guys. Please get back to me as soon as possible.
Thank You
Hi and thanks for reaching out to us
Please share your ticket id so we can reply to it shortly. Thank you.
Hi, here is my ticket number 88855 i also got drop ticket to hire expert
Thank you. You’ll be replied soon in the ticket.
I had reply the ticket please check on it
i had reply the ticket please check on it. tq
Hello. You will be replied as soon as possible. Thank you for your patience.
Hi, i still waiting until now still nobody reply me. the support service is quite slow
I’d appreciate if you update your ticket if you have any questions. Please don’t ask for the ticket status here in the comments. All tickets are replied in a queue order and your ticket will be answered as soon as possible. Now we have influx of tickets, that’s why our replies may delay. Thank you for understanding.
Impossible it take more than 1 day to reply the ticket
Your ticket was replied. Please check.
As I told you we have large influx of tickets that’s why our answers are delayed. I’m really sorry for this and appreciate your patience very much.
I had reply the ticket please check on it
You’ll be replied as soon as possible. Thank you for your understanding.
Looks like there are some bugs in allthe font selectors. Maybe a problem with ”,” or ”;”. The first few font names are shown like this:
-apple-system, BlinkMacSystemFont, “Segoe UI”, Roboto, “Helvetica Neue”, Arial, sans-serif, “Apple Color Emoji”, “Segoe UI Emoji”, “Segoe UI Symbol”
Hi and thanks for reaching out to us
Could you please clarify what is wrong there? Can’t you assign fonts to some elements?
The complete part postet is the first drop down value. In every font select including customizer and all style settings
Hello. Please create a ticket and provide WP Dashboard credentials so we can check the issue. Thank you.
Hi, I’ve been using Jupiter and really liked it, so I just bought another license and downloaded Jupiter X for another project. This has been an extremely frustrating process so far… First off, Elementer is not intuitive and is so much harder to figure out where everything is and edit anything. I really tried to like it, but it sucks. Second, we lost the “Theme Options” where we could change a Accent color of the theme that really sped everything up, it seems like now we have to edit every single element just to change the color scheme of a template?? I’d rather start from scratch. So I decided to start over and use Jupiter 6 instead (which I liked). Now I get an error 500 when trying to load a template. I search for help on this error and it links to another page which doesn’t have the answer, which then links to a page to submit a ticket. When you click to submit a ticket anywhere on your website right now it gets a 500 error. So basically there’s no answer and no way to get support for it. I’m using WAMP to build the site locally first if that helps. Please help! Thanks.
Correction on my last post – your site gets a 404 error when trying to submit a ticket, not 500 error.
Hi and thanks for reaching out to us
I just tried to create a ticket via my Artbees Dashboard and I didn’t get any errors. Could you please clear your browser cache and check again? As for 500 error for templates, please check if your local server has CURL and DOM extensions installed as they are required. Thank you.
Hi, Is there any tool to migrate from jupiter 6 to jupiter x?
Hi and thanks for reaching out to us
Not for now, but it’s still under the progress and will be released soon. You have to wait a little bit. Thank you for understanding and your patience.
Hello Artbees ! Little question please : I really love and want to keep using Jupiter + WP page builder. Is it possible ? How i could do that?
Hi and thanks for reaching out to us
You can still use Jupiter v6. It’s supported and updates will be provided along with the JupiterX. How to download its files, refer to this article: https://help.artbees.net/how-to-s/how-to-download-jupiter-v6-files
Ok for this I know. But the problem is WP pagebuilder dont work anymore on WP 5.x …. :-/
PS : Yeah I forget to tell that it all for use with WP 5.x !
It works on our test sites. Please create a ticket and provide WP Dashboard credentials so we can investigate the issue. Thank you.
Hello. Everything fine;)
Hi and thanks for reaching out to us
Thank you! Glad to hear you like the theme. Much appreciated for your feedback.
Just found some mistakes: When Im trying to activate JupiterX Core plugin it makes this error: “Unable to connect to the filesystem. Please confirm your credentials.” When Im trying to see Templates or Icons in Jupiter 6 it says “something went wrong” and unabled to upload nothing. also this “something went wrong” error when Im trying to activate woocommerce and contact form 7 plugins
define('FS_METHOD', 'direct');
define( 'FS_CHMOD_DIR', ( 0755 & ~ umask() ) );
define( 'FS_CHMOD_FILE', ( 0755 & ~ umask() ) );
define('FTP_BASE', __DIR__);
define('FTP_CONTENT_DIR', __DIR__ .'/wp-content/');
define('FTP_PLUGIN_DIR', __DIR__ .'/wp-content/plugins/');
define('FTP_HOST', 'hostname');
define('FTP_USER', 'username');
define('FTP_PASS', 'password');
Fill in FTP host, FTP username and FTP password there. Let us know the result.
Thank you! Everything is great now
You’re welcome
Helo, I just bought the theme and tried to activate on my site but get this error Fatal error: Arrays are not allowed in class constants in /home3/digimom/bentangilmu.com/wp-content/themes/jupiterx/lib/api/fonts/class.php on line 38 can you help me? I tried to reach the support but it’s on maintenance https://builtbyjupiterwp.com/maintenance/ please help. Thank you
Hi and thanks for reaching out to us
Where did you get that link for the support? Please create a ticket via your Artbees Dashboard https://themes.artbees.net/dashboard/tickets/ and provide FTP/WP Dashboard credentials to check the issue. Thank you.
I get it from the document folder in the package. Ok, I will send the ticket. Thank you for the reply.
Looking forward to your ticket. Thank you.
ok sent
Thank you. You’ll be replied as soon as possible.
Simply Awesome. All I miss is my so loved JetSearch and JetReviews. Will write a massive Review after some time of testing.
Hi and thanks for reaching out to us
Thank you for the feedback! We appreciate it very much. Let us know the testing is going. We’re glad to get your review so we can improve the theme in future updates.
Do you have any plans for the mentioned plugins? JetSearch is really awesome
There are no such plans for now, but we’ll discuss it. Thank you for understanding.
Is the old version of Jupiter (latest version) compatible with wordpress 5.1?
Hi and thanks for reaching out to us
As it has been released recently, we didn’t have time to check its compatibility with the theme. For now you can wait and don’t update until our checks. Thank you.
Hi, just purchased and I am trying to activate the theme in MAMP to finish my website locally but I can’t. Any help will be appreciated. Thanks.
Hi and thanks for reaching out to us
Are you getting any error when registering the theme? Did you generate API key https://help.artbees.net/getting-started/theme-registration/getting-an-api-key ? Did you follow this instruction https://help.artbees.net/getting-started/theme-registration/registering-the-theme ?
Thanks for the reply! All setup now but getting a “Something went wrong – 500” when trying to install the Jet Plugins.
define( 'WP_MEMORY_LIMIT', '256M' );If the issue still persists, please create a ticket and provide FTP/WP Dashboard credentials for investigation.
Hello there,
How can I translate product category page title configured on theme options?
(Theme option > Shop > General > Product category page title)
Hi and thanks for reaching out to us
Are you using multilingual site or only one language? If it’s one language, you can translate it directly in Theme Options > Shop > General > Product category page title. If it’s a multilingual site, you should disable “Unify Theme Options” in Settings > General (if you enabled it) and select the language from the admin top bar and translate the title in Theme Options. Then select another language and do the same.
EVERYONE take note: If you use any of the prebuilt themes for Jupiter X, some of and maybe all of them are not supported. Apparently they were all built with previous versions and can’t be used to their fullest features. Very disappointed as I use Jupiter A LOT. Jupiter team: You all really need to go to your site and notate which themes are fully compatible with Jupiter X. This presents big issues when we have clients pick a theme only to find out some of the elements are not compatible with X.
Hi and thanks for reaching out to us
All templates added in JupiterX > Control Panel > Templates are supported. You can see all templates available in JupiterX on this demo https://jupiterx.artbees.team/templates/ . If you checked this page https://jupiter.artbees.net/jupiter-theme-templates/ , it shows templates for Jupiter v6. So if you’re looking for JupiterX templates, you need check this page https://jupiterx.artbees.team/templates/ and all elements are compatible with JupiterX and Elementor.
Gotcha. Didn’t know this but I think most people don’t know this seeing that many of us started with the older versions so we go to the main site page which is https://themes.artbees.net/pages/. It would be helpful if on the original site, you would have a visible link on https://themes.artbees.net/pages/ that takes us to the X themes as well. It currently just says “jupiter” so the assumption is that it’s version wide. There should be a Jupiter X category where those are displayed. I just think it’s not in all the locations it should be in.
When you check “Live Preview” button on ThemeForest https://take.ms/HljYq , it redirects to JupiterX demo where you can find its templates. Jupiter 6 and JupiterX are different versions, that’s why different demos are used. Thank you.
can I install Jupiter X in two developer domains to test and show to clients and then only activate in the final domain the client choose?
Hi and thanks for reaching out to us
You can install on both domain, but to use it fully, you need activate the theme. If you need to activate it on other domain after that, you can revoke API key https://help.artbees.net/maintenance/revoking-api-key and generate a new one for a new domain, then register the theme https://help.artbees.net/getting-started/theme-registration/registering-the-theme
How do i change the colour of the Responsive Menu burger icon? I cant seem to find the settings for it. My icon is showing black on a black/dark menu BG
Hi and thanks for reaching out to us
Are you using Jupiter v6? If so, to change burger menu color, go to Theme Options > Header > Header Burger Icon Color and edit the color value.
We use the old jupiter theme. When will you update the visual composer to version 5.7. There is a bug for the shop manager in the excisting version.
https://github.com/woocommerce/woocommerce/issues/21886Hi and thanks for reaching out to us
The WPBakery plugin will be updated along with a new theme version. For now there is no exact release date as some tasks are still in progress. For now you need use WPBakery 5.5.5 version with Jupiter 6.1.6 version. Thank you.
Can you please check when it is coming. Also WPBakery 5.7 has better support with the latest WordPress version
Hello. A new version is still under the progress. For now we don’t have the exact date of the release. It may be produced in 2-3 weeks. Thank you for understanding.
Hi i have a new problem – when i try to edit the page in elementor i get a withe screen / how to fix the problem ????
Hello. To fix white screen, try to disable JetTricks plugin and check the editor again. Also make sure your memory_limit value on the server is not lower than 256M.
WP Memory Limit: 256 MB is— i deactivate the plugin no changes
In this case we need investigate this issue. Please create a ticket and provide FTP/WP Dashboard credentials for checking. Thank you.
