Hi,

Please make sure that you have updated the Theme properly and also updated the Theme required/recommended plugins as well, and also deactivate your site all the third party plugins and check your site after removing the browser cache. I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is expired from 29/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and select/set the page layout as without sidebar and save changes it will solve your issue, otherwise you can remove all the widgets from Shop/Category sidebar from Appearance >> Widgets >> Woo Category Sidebar as per your requirements.

Thanks.
   

Hi,

Actually, you have asked many issues in a single ticket that takes long time to solve, we are sorry for the inconvenience but please always create a fresh new ticket for every single new issue you will face as this is our system requirements and always help us to sort the issue out quickly, For now, we have solved your all issues and replied your ticket, please check your ticket reply and reply to your ticket accordingly.

Thanks.
   

Thank you very much for the response, if you prefer that I open multiple tickets instead of one I can do that, I’ll reply to the ticket with updates.

Hi,

Sound’s Good and thanks for your understanding.

Hi,

You have to change the color of the page Title using Custom CSS and the Custom CSS that you are using is correct, Please use the above CSS and change the color as per your requirements.

Thanks.
   

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.
   

Ok if you have a look now – there is the 2px border on the bottom of the menu, I would like the white space between that blue line and the main page to be taken out.

don’t worry – i’ve done it as a top block! wasn’t thinkging

Sound’s Good!

You are the best

Hi,

I have tested your site and the Demo Shop 8 as well and both of the sites Menu’s are working same on mobile version please see this screenshot: https://pasteboard.co/I333DV6.png
and you can change the Mobile Menu Style from Appearance >> Theme Options >> Header >> Mobile Panel as per your requirements.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can only change the Text of the Add to Cart button as per your requirements but not the functionality, for changing the functionality you have to Customize the plugin and Theme core files.

Thanks.

then can i remove the add to cart button and add other buttons ? for changing the functionality will you provide customize plugin or modifiy theme core files ? because we are piano shop, we sell piano that are not able to buy online, instead they enquire and walk in through our shop … the website is for catalog for them to view only but not to perform transaction there. FYI a piano could cost up to 10 thousand USD

Hi,

You can simply hide the Add to Cart Button from your site by turning ON the Catalog Mode in the Theme Options, and if you want to set another button at the place of Add to Cart button with a different functionality, then you have to Customize the Theme Core files and for that you have to contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

First of all Thanks for showing your interest in Porto WordPress.

Yes, The Theme supports WP Bakery/Visual Composer Page Editor, Infact WP Bakery is the required plugin for the Theme and included in the Theme Package.

Thanks.

Hi,

This look likes to be the third party plugin confliction issue, Please deactivate your site all the third party plugins and check your site after removing the browser cache, I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

Sorry to say that but you are using DreamThemes Theme on your old site and Porto WordPress Theme on your new site and both have different functionalities and Options, so this is not possible using Porto Theme Options, you have to use any third party plugin for it or you have to Customize the Theme Core files as per your requirements, If you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Please download and Install the latest version of the plugin from here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/01/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. We have used the WooCommerce plugin in/with the Theme and (description, additional information, reviews) are the default tabs of WooCommerce and you can easily Customize those by following the steps listed here in the official WooCommerce documentation: https://docs.woocommerce.com/document/editing-product-data-tabs/

2. You can also add/insert/set more than three tabs for a single product as per your requirements by add/set the Custom Tab for every single product separately by editing the product as shown in this screenshot: https://pasteboard.co/I2VyLtt.png
But sorry to say that there is no option in the Theme for setting PDF download in a Tab, But you can simply set the product as downloadable product by following this: https://bobwp.com/creating-virtual-and-downloadable-products-in-woocommerce-tutorial/

3. This requires some Customization there is no option in the Theme for that, so you have to Customize it as per your requirements by yourself, otherwise, you can contact our Customization team as well for paid Customization services.

Thanks.

Thank you for your prompt reply.

Hi,

We have not tested this plugin yet with the Theme, but if you want you can try it.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And please check our all Live Pre-Built Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

Please try once again now after removing the browser cache, I am sure you will not find an issue and we also replied your ticket as well, please check your ticket reply as well.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

I have just tested the Shop Demo 20 at my end and it is working perfectly fine please see this screenshot: https://pasteboard.co/I2VtJK9.png
Please check again after removing the browser cache, I am sure you will not find an issue, and yes you can set the catalog mode ON and it will hide the Add to Cart button from your site and also you can change the Add to Cart Button text as well.

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.porto-onepage-category .category-list {
    display: none !important;
}

Thanks.

thanks

Most Welcome!

Hi,

Your site is working perfectly fine at my end, Please see this screenshot: https://pasteboard.co/I2TM8q3.png
It must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

No this link short

Hi,

Can you please explain more clearly?

Thanks.

Hi,

You can find the Snippets code under wp-content/themes/porto/inc/functions/layout.php

Thanks.
   

Hello! Thank you for answer, but I couldn’t find it there. May be I am no searching right. Here are 2 screenshots from Google structured data – before edit https://pasteboard.co/I2UbyLB.jpg and after I made changes: https://pasteboard.co/I2Ucxkd.jpg . Could you please tell me which code I should look for in layout.php to make and save such changes?

Hi,

We have replied your same issue ticket, Please check your ticket reply and reply to your ticket accordingly.

Thanks.

We have deleted the Porto theme… and checked on the server… nothing there… but still the Porto theme cause this MAJOR error.

Hi,

Can you please also make sure that you have deactivated all the Porto Required/Recommended Plugins as well? If not then please deactivate those plugins and check your site after removing the browser cache and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.

Thanks.