23206 comments found.
I cannot update the theme. The message shown is : Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Hope this helps otherwise contact us through our support system with your site WP Admin Login details so we will update the Theme for you.
Thanks.
Hi, referring to Porto settings -> Skin -> Typography: is there any speed improvement in selecting only “Google Font Character Sets” used in the website (i.e. Latin and Latin Extended)? Thanks
Hi,
No really, But regarding the Speed of the site, you can read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Thanks.
Hi We bought a shop12 theme to rebuild our offical website, and we use the shop demo 12, the home page full of featured images. The homepage design is beautiful. there is a question. How to add link to these homepage images?
Hi,
Please edit your homepage you will find Porto Masonry Container and Porto Masonry Items under it and you will find Single Image element under all the Masonry Items and you have to edit every single Image element and you will find “On click option” and you have to set it as “Open Custom Link” and paste your URL in it and save changes, Please see this screenshot: https://pasteboard.co/I35SQcS.png
And also:
Please copy and paste the below-given CSS code the page Custom CSS option and check your site after removing the browser cache.
.porto-grid-container .porto-grid-item > .wpb_single_image img:hover{
opacity: 0.8;
}
Thanks.
Hi, I followed above steps, and it seems not working. Here below is the screenshot.
https://pasteboard.co/I3bfBUN.png https://pasteboard.co/I3bgrCZ.pngIs it possible to remove the image hover effect?
It seems to remove the .porto-grid-container .porto-grid-item > .wpb_single_image::before {position: absolute;}, may be link can be seem.
but I don;t know here to remove this line?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, Thank you, it seems we asked a friend help to solve the problem. Thank you all the same for your support.
Thank you.
Sound’s Good! 
Thank you – i figured it out. It was the “Autoptimize” plugin.
Sound’s Good
Hi,
There seems to be a problem with the sidemenu after updating to recent WP. This is on mobile for https://ismile.ee
https://imgur.com/a/h9ihDfR https://imgur.com/a/r89MT3s https://ismile.ee/blogi/Hi,
Can you please make sure that you also updated the Theme and Plugins to the latest version, If no then please update your Theme and Plugins to the latest version and also deactivate your site all the third party plugins and most importantly please remove and then deactivate your server and also the site cache plugins as well and finally check your site after removing the browser cache.
I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
What the problem after update
https://bit.ly/2H3Oq4eHi,
Please make sure that you have updated the Theme properly and also updated the Theme required/recommended plugins as well, and also deactivate your site all the third party plugins and check your site after removing the browser cache. I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is expired from 29/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there. Is it possible to remove the sidebar from the Shop page?
Hi,
Yes, Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and select/set the page layout as without sidebar and save changes it will solve your issue, otherwise you can remove all the widgets from Shop/Category sidebar from Appearance >> Widgets >> Woo Category Sidebar as per your requirements.
Thanks.
I’m having some major issues with WPML and the theme layout in different language, already opened a ticket a couple of days ago (#44100), it’s an urgent matter so please try to get someone to respond to it.
I have purchased 2 Porto licenses so far, I didn’t have this much issues with another demo, but I’m having plenty with the website that uses “Finance” demo.
Hi,
Actually, you have asked many issues in a single ticket that takes long time to solve, we are sorry for the inconvenience but please always create a fresh new ticket for every single new issue you will face as this is our system requirements and always help us to sort the issue out quickly, For now, we have solved your all issues and replied your ticket, please check your ticket reply and reply to your ticket accordingly.
Thanks.
Thank you very much for the response, if you prefer that I open multiple tickets instead of one I can do that, I’ll reply to the ticket with updates.
Hi,
Sound’s Good and thanks for your understanding.
Hello! Quick question, can’t find a way to quickly / easily change color of the page titles. Is there an option for that? Or do I need to use css:
.page-top .page-title { color: #XXXXXX; font-family: Open Sans; }
Thanks!
Hi,
You have to change the color of the page Title using Custom CSS and the Custom CSS that you are using is correct, Please use the above CSS and change the color as per your requirements.
Thanks.
Hello.. Any plans to make it possible to change item quantity in cart page by ajax so user do not need to scroll down and click the Update cart button?
Actually had a few customers complaining about not finding how to change item quantity in cart page.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi,
Is there a way to remove the gap between the top adds block where it says free shipping etc and the main content of the page?
Hi,
Please share your Live site URL and the screenshot of your issue with me here so that I’ll check and provide you the Custom CSS for that.
Thanks.
Sorry on my phone so can’t take a screen but url is https://optec-it-solutions-limited.onyx-sites.io – I want the fnet banner flush with where the free shipping add block usually is at the top – also if possible a 2px border on the bottom of the add block
Hi,
I am sorry to say that but still do not able to understand your issue properly as I am not able to find top adds blocks on your site, I need screenshot a complete screenshot for the better understanding.
Thanks.
Ok if you have a look now – there is the 2px border on the bottom of the menu, I would like the white space between that blue line and the main page to be taken out.
https://paste.pics/e8e4cf9f751ef167488d43a7d8d69599don’t worry – i’ve done it as a top block! wasn’t thinkging
Sound’s Good!
You are the best
Hi. one more question please. I imported demo “https://www.portotheme.com/wordpress/porto/shop8/shop/” The mobile menu of this demo site is different in form from my current site. I like the mobile menu of the demo site. The difference is that the Demo site shows the menu right away. I wonder if there is a way I can change it like a demo site. my homepage : http://kinfolk0616.cafe24.com Thank you.
Hi,
I have tested your site and the Demo Shop 8 as well and both of the sites Menu’s are working same on mobile version please see this screenshot: https://pasteboard.co/I333DV6.png
and you can change the Mobile Menu Style from Appearance >> Theme Options >> Header >> Mobile Panel as per your requirements.
Thanks.
hi just to check with u again can the add to cart button change to send enquiry or contact us button ? or fb messenger button ? i am talking bout shop 6,7, 20
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can only change the Text of the Add to Cart button as per your requirements but not the functionality, for changing the functionality you have to Customize the plugin and Theme core files.
Thanks.
then can i remove the add to cart button and add other buttons ? for changing the functionality will you provide customize plugin or modifiy theme core files ? because we are piano shop, we sell piano that are not able to buy online, instead they enquire and walk in through our shop … the website is for catalog for them to view only but not to perform transaction there. FYI a piano could cost up to 10 thousand USD
Hi,
You can simply hide the Add to Cart Button from your site by turning ON the Catalog Mode in the Theme Options, and if you want to set another button at the place of Add to Cart button with a different functionality, then you have to Customize the Theme Core files and for that you have to contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
BEFORE I BUY…..PLZ LET ME KNOW…
THAT.
THIS THEME SUPPORT … VISUAL COMPOSER PAGE EDITOR?
Hi,
First of all Thanks for showing your interest in Porto WordPress.
Yes, The Theme supports WP Bakery/Visual Composer Page Editor, Infact WP Bakery is the required plugin for the Theme and included in the Theme Package.
Thanks.
Hello, after updating to the latest version, menus work only in “narrow” setting and not “wide”. I use “wide” to display image on menu categories. Is there something i can to make it work again? thank you
Hi,
This look likes to be the third party plugin confliction issue, Please deactivate your site all the third party plugins and check your site after removing the browser cache, I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
When you press the menu button on a mobile screen, menu bar and the top navigation appears. You must press the Menu button to view the menu in detail. I hope the menu will pop up all at once by pressing the menu button on the mobile screen like my old homepage. My new homepage using porto – http://kinfolk0616.cafe24.com/ My old homepage – http://www.barabomskin.com/
I am looking forward to your help.
Hi,
Sorry to say that but you are using DreamThemes Theme on your old site and Porto WordPress Theme on your new site and both have different functionalities and Options, so this is not possible using Porto Theme Options, you have to use any third party plugin for it or you have to Customize the Theme Core files as per your requirements, If you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
After the last Update i can´t install/update and/or activate WPBakery Plugin. Now my shop is full with shortcodes and i am already having emails from customers because of that.
Can you tell me why is it happening and/or how i can fix it, please?
Hi,
Please download and Install the latest version of the plugin from here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Pre-sales question: Porto themes look exactly what I want. I’m not a pro here but I couldn’t find any info about customizing sheets in product page.(description, additional information, reviews). I want 4-5 sheets, like a “tech documents” to put my pdf files to be downloaded. Is it possible?
And also I want an inquiry button in cart rather than payment, to send mail of the item list in cart to me. is it possible?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. We have used the WooCommerce plugin in/with the Theme and (description, additional information, reviews) are the default tabs of WooCommerce and you can easily Customize those by following the steps listed here in the official WooCommerce documentation: https://docs.woocommerce.com/document/editing-product-data-tabs/
2. You can also add/insert/set more than three tabs for a single product as per your requirements by add/set the Custom Tab for every single product separately by editing the product as shown in this screenshot: https://pasteboard.co/I2VyLtt.png
But sorry to say that there is no option in the Theme for setting PDF download in a Tab, But you can simply set the product as downloadable product by following this: https://bobwp.com/creating-virtual-and-downloadable-products-in-woocommerce-tutorial/
3. This requires some Customization there is no option in the Theme for that, so you have to Customize it as per your requirements by yourself, otherwise, you can contact our Customization team as well for paid Customization services.
Thanks.
Thank you for your prompt reply.
I came across this plugin; https://wordpress.org/plugins/woocommerce-catalog-enquiry/ is it compatible with porto theme?Hi,
We have not tested this plugin yet with the Theme, but if you want you can try it.
Thanks.
This is an amazing theme! I might use it for my client https://discountoffice.co.nz
Hi,
First of all thanks for showing your interest in Porto WordPress.
And please check our all Live Pre-Built Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Well over one hour just trying to activate my license…frustrating to say the least. I guess I should have read the comments before as many had the same problem I’m having. Please check the ticket #44178 as it is really urgent. Thanks
Hi,
Please try once again now after removing the browser cache, I am sure you will not find an issue and we also replied your ticket as well, please check your ticket reply as well.
Thanks.
