8630 comments found.
Hello, I cant figure out why my mobile menu isnt centered anymore. I must have changed a setting or something. Please see screenshot. Right now the mobile menu is to the right and i want is centered like in the screenshot.
https://www.dropbox.com/s/7uiqd4381xl1yrv/sample.jpg?dl=0thanks for your assistance.
Hi freshDesyns! Please set the options as here (Sticky Mobile open this option): https://undsgn.d.pr/m2L0BT
that worked, but is it possible to have the mobile menu not be sticky and still have the menu centered this way?
TIA
Add also the Menu Hide Mobile, so you don’t see the menu when scrolling.
nice! thank you !
Thank you for confirm! 
Hi, good afternoon. Is there any option to play a video once the mouse cursor is over it?
Similar to this plugin https://codecanyon.net/item/media-hovers-wordpress-plugin/20803562?_ga=2.212246420.1074301721.1551189462-1349360820.1544727849If possible background video with audio
I would like to create a top like in the netflix site, where the video already starts with audio, even without the presence of
https://www.useloom.com/share/1ddd55c4fcf74bb1b76ae37b882683fcHi, I’m sorry but this is not possible unless custom work we cannot support. As quick solution you can check if this is offered by Slider Revolution or LayerSlider that are part of the package.
Thank you, let’s check
Thank you for confirm! I hope this helps.
Hi, I just installed uncode theme on my new website and have been trying to fix this “max_input_vars” issue. I’m currently on bluehost now and changed the max_input_vars to 3000 but I’m still getting the error.
Can you suggest a way to fix this issue? Thank you
Hi! Our suggestion is always to contact the host for this, based on the server you need to modify the Max Vars with different methods. Bluehost is good one and they don’t have problems adjust this for you, please find here more info: https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
Hi good day. I have contacted bluehost already and we addressed the required max_input_vars but unfortunately the theme still detects an error. Here is a php info of my website http://rainbowfishphoto.com/info.php that clearly shows the max_input_vars is already 3000. Bluehost support team suggested that I contact the wordpress theme provider regarding this issue that is why I did. Let me know if you can help me with this. Thank you
Hi, can you please check with some WordPress plugins like WP Server Stats? https://wordpress.org/plugins/wp-server-stats/
Hi, thank you for the quick reply. I have installed wp server stats plugin and checked the PHP Info for max_input_vars and it says 1000.
I’m not sure why it says 3000 on this link: http://rainbowfishphoto.com/info.php
Is there an easy way for me to fix this? The bluehost support personnel said that the theme provider can easily fix this issue but you’re also saying that bluehost can easily fix this as well. I’m kind of confused as of the moment. I’m sorry if I’m getting frustrated. =(
Hi icecreamcreatives! That’s weird, we are using a native PHP function to get the max_input_vars conf value, so this is not a theme issue (it is a PHP issue if any). http://php.net/manual/en/function.ini-get.php
Anyway if your host reports you are fine my suggestion is to not worry but performs regular backup. The Max Vars are responsible for the saving of Theme Options, the worst can happen is that you lost them if the Max Vars collapse. A quick method is to have in a tab the Options Utils opened or save these texts, basically these are the simple backup of the Theme Options, so if you have a problem you just need to paste here again to fix: https://undsgn.d.pr/YfWg7n
Ok, thank you for being very helpful. I’m talking to bluehost support personnel right and hoping I can still get this fixed. For now, I’ll keep your suggestion/advice in mind.
Thanks, once again.
I know that is stressful when it comes to host but as you can see we use a pretty legit method to read this value also used by popular plugins.
Hi, I tried to register the license code, but it shows the following error message: “There is a problem contacting the Undsgn server for the Purchase Code verification. Please disable any firewall service, deactivate any possible server authentication, verify you have an updated cURL module, verify if your host is blocking connections to external domains and make sure to whitelist ‘api.undsgn.com’. If the problem persists, please contact the theme author.”, please help.
Hi HST80! Did you verified all of the above possible issues? Here you are: https://support.undsgn.com/hc/en-us/articles/115004287985
If you are not able to figure out and you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, i created a custom color in theme options. I have a column with a text and a button. I want my button to have my custom background color but when he is on hover state, background is white. How to customize hover color ? Thank you
Hi Nesta92! I’m sorry but it’s not easy to figure out design stuff in words, can you please send the link to this page?
Thank you, can i send it to you in private ? Where ?
Hi Nesta92! No sorry we cannot accept private logins or links here, this is the sense of support expiration from Envato, we are happy to help but all need to happen here. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.
Hi. My support has recently expired, though I hope you can help me. I have updated theme to 2.0.1, but I am receiving error while trying to update LayerSlider WP and WPBakery Page Builder (Visual Composer) Clipboard. The following message appears and plugins do not update: The Envato Purchase Code seems to be invalid. Please contact the author. (Error 23). Appreciate you help.
Hi! Don’t worry this is a very big update! Just deregister the theme, register again and update the plugins.
Thanks, It worked.
Hi and thank you for confirm, can I ask from what version did you updated?
Theme version 2.0.0, LayerSlider WP 6.7.6, WPBakery Page Builder (Visual Composer) Clipboard 4.5.0
Hi gofer12, pretty odd we are not able to replicate testing from 2.0.0 to 2.0.1, are you sure you come from 2.0.0 and not 1.9.3?
Hey, yes. I updated to 2.0.0 two days ago. Just doublechecked and restored the pre update backup. Same errors as before
Damn, we are not able to replicate not with the 1.9.3 to 2.0.1 not with 2.0.0 to 2.0.1. Thank you for info anyway!
Can I just ask how you update? Via FTP, Envato Market or with the Uncode methods?
Automatic update
The same we are testing, thank you for info!
Hi, since the last update, the register theme button isn’t working. After re-entering my Envato Purchase Code I had to manually remove disabled=”disabled” from the button in inspect element to register the theme.
Hi mujjo! Please try another browser, an user had this issue and was related to an extensions, in case can you tell us what browser are you and what extensions do you have?
Hi! Thnx for the quick reply. This was in Google Chrome, I just tested in Safari and it did work there. I do have another issue which might be related or a clue.. The ajax add to cart on the front-end is not working but instead it reloads the page with ‘add to cart notification’ on top.
Hi and thank for confirm, can you please take a screenshot of your extensions? I would be grateful for you to be able to identify the problem (Chrome> Windows> Extensions). We are on Chrome and we don’t have this issue.
Not sure about the ajax since we don’t have other reports, please open a private tickets so we can check: https://support.undsgn.com/hc/en-us
Will do. Just to be sure, are you referring to Wordpress plugins or chrome extensions?
Chrome extensions, so we can install and test.
Hi and sorry to bother you! With the develop team we are trying to understand the issue you got but unfortunately we are not able to replicate the problem with all our computers. Kind I kindly ask if you can try this fix and let us know? It’s needed you test on Chrome. If you can help us, please replace this file “uncode/core/assets/js/min/admin_uncode.min.js” with this version: https://www.dropbox.com/s/rd9uwk249b3dt7e/admin_uncode.min.js?dl=0
Hi uncode – When I set Adaptive Images to “on”, I get much better load time etc. but all of the images are very blurry – on fullscreen sliders it decides to use 516w?? I have tried to load the images async – but that did nothing.
I then tried to turn it of and use wp_get_attachment_image_srcset or wp_calculate_image_srcset to get adaptive images, but it looks like you have hooked in on it, and it always returns bool(false)
Am i missing some settings? The adaptive images just doesn’t work for me, it just constantly shows a blurry image when the layout wants large images.
is it possible to only use adaptive images on post lists?
Note – running version 1.8.1.1 – login is lost, so can’t update 
Hi online-marketsquare! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
PS: if you lost your logins this is something you need to fix with Envato sorry. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.
Hi guys, my support has already expired but I hope that you can help me with this. Recently (since the latest update?) I have the following problem when opening a new sigle post. Please see here: https://drive.google.com/open?id=1v3wmsbV4g4q0Khnhpjtee-03QROElwV8
This doesn’t really look good and what’s worse, sometimes the mobile view even gets stuck and I have to reload the page. Sometimes even 2 times until I get the full width view as it is supposed to be. This might be irritating and even frustrating for some users. Is there a fix?
Hi! Can you please share the URL of the site so we can check? I’m not able to read it from the video.
The site is: http://homeiswhereyourbagis.com/ You can not open the video/screen record??
I’m not able to replicate, this is the only issue noted, want you try if helps? https://themeforest.net/comments/21536394
PS: does this happen also without your plugins, try deactivate all, also cache.
Thanks, but unfortunately, this didn’t help. I don’t get why you can’t open my video but I will try to describe what happens:
When I open a new blog post (in a new tab or same tab) and the page loads, for a half or full second the view/width of the site changes to mobile width. Then, after the page is fully loaded, the view changes again to full desktop width. The problem about this is that sometimes the mobile width is even stuck and you have to reload the page to get the full width. See screenshot here: https://ibb.co/ZRrR7Wc
Anybody else has the same problem? I don’t remember since when I have it but I know for sure that it was not like that when I purchased the theme/in an earlier version.
Hi! I didn’t say that I don’t see your video, just was not able to see the URL (from mobile), now that I’m from desktop I can see. No unfortunately other users not reported the same and a long list of Beta Tasters checked used this version in preview for about a month… this is why I asked to deactivate ALL extra plugins but I still see all of them. Can you test please?
I deactivated almost every single plugin and the problem still remains As I am running an online shop live, I’m not able to deactivate plugins like WooCommerce, PayPal etc. As I mentioned before, I didn’t have this at the very first time I bought the plugin, otherwise I probably wouldn’t purchase it. I will keep trying…
Are you able to replicate in our demo or in any of the showcased websites? Sorry but right now we don’t have any reports. Anyway now I don’t see the issue.
Here a screencast: https://undsgn.d.pr/wlnIcs
Thanks for the screencast. I couldn’t notice this in your demo. Also, it seems only to be on Google Chrome (which unfortunately many people use). Any idea if that could be something else than plugins (Javascripts, Google Ads etc.)? On the home page I don’t have this issue.
Edit: Microsoft Edge same problem, even worse.
Hi, my video is from Google Chrome and you should see in our demo and in another showcased website, are you sure it’s not something in your cache? Why I’m not able to replicate? New video taken now: https://undsgn.d.pr/12svO7
OK guys, I got it. I turned off all my GoogleAds scripts and then everything was fine. So the GoogleAds script was the problem. 
Unfortunately, I can’t use them anymore but it’s better than having this bug. Apologies for making trouble here, but maybe this will be helpful for other users, too.
Hi marcelgo and thank you for confirm! Can you please give few info of your implementation of GoogleAds script so we can check?
I’ve noticed that it happens only when I use banners (not text ads, which are still in my footer). I used a content block where I put the GoogleAds code. Maybe the error was because of the asynchronous load or just because Google’s script is buggy. Anyway, if somebody has a solution, I would be happy about a comment. Until then, I will run my site without that. Thanks
Hi and thank you for report! We’ll try to replicate and let you know.
What did you change this version? All my images are pixelated now… in code I see that all my photos wordpress use as thumbnail 258×172… in blog posts too… for example: http://fotografgrojec.pl/areu9ted/
I tried regenerate images, clear cache… and nothing!
Ok, I found a problem… WP Fastest Cache >> Cache System >> this must be disabled.. before uncode 2.0 it worked.
We don’t modify nothing about this aspects in last update, if you use a cache plugin there are a few files you need to exclude (but if I’m not wrong this plugins doesn’t have an exclude options and this is the same from first version of Uncode): https://support.undsgn.com/hc/articles/115004168269
I’m preparing a new site and installed the current Uncode 2.0.1. I have a serious problem with changing the window width in a web browser (Safari, Chrome, PC and Mac). The whole page is totally freezing. I found this problem in your demo. https://undsgn.com/uncode/homepages/creative-freelance
Hi dusanvondra and thank you for notice! We’ll check soon and let you know asap.
ps: do you see in the pages with videos or also other pages?
I try other sites, it will temporarily freeze, but the browser eventually works after a few seconds. My site does not contain a video and it is still freezing.
Hi, can you please open “uncode/wp-content/themes/uncode/library/js/init.js” and about line 1534 change this line:
document.body.dispatchEvent(new CustomEvent('uncode_waypoints')); to if ( event !== 'resize' ) {
document.body.dispatchEvent(new CustomEvent('uncode_waypoints'));
}
Yes, it works! Thx
Thank you for confirm! The odd part is that we didn’t notice this and also none of the 50+ Beta Testers (damn)! We’ll publish an update soon!
Hi, updating the theme to 2.0.1 version, I’m not able to update LayerSlider WP and WPBakery Page Builder plugins due to Error 23 (“The Envato Purchase Code seems to be invalid. Please contact the author.”). The theme is of course registered and activated. Any help? Thanks
Hi, please note that you cannot use the theme Purchase Code to update the plugins, please find more info here: https://support.undsgn.com/hc/articles/213454629
From where you are trying to update the plugins? Are in Uncode > Plugins? In case please send us a screenshot.
Yes, I tried to update as usual through Uncode > Install Plugins area because I got a notifications that there are new updates for them together with the latest release of the theme.
The odd part is that you are even not able to update WPBakery that is inserted in the theme, are you able to update WPBakery if you try only this?
No; actually I have the 4.5.0 version installed, I cannot go up to 4.5.1 (I get the error mentioned above)
4.5.0 of what?
WPBakery Page Builder (Visual Composer)
No I think you refer to WPBakery Page Builder (Visual Composer) CLIPBOARD not WPBakery Page Builder (Visual Composer) as you report, there is a big difference. Ok do this, try to deregister your theme, register again and then update the plugins.
Yes you’re right, sorry for the mistake. Anyway, it works!! Thank you so much
Thank you for confirm! Appreciated!
Hi undsgn,
i’ve updated WP to 5.1, updated uncode as well as visual composer/WPBakery but i can’t “save changes” anymore. the “close” button of any VC editing window works and so do all buttons within, yet the “save changes” button is not doing anything. It would be great if you had a solution. Thanks!
Hi Epimetheus3000! Pretty odd, no other users have this issue, can you please send a screenshot and tell what version of Uncode, Uncode Core and WPBakery you have? Have you tried to clear browser cache or test with another browser?
thanks a lot for your quick reply. i run uncode 2.0.0, core is 2.0.0, uncode WPBakery Page Builder 5.7. i have tested it on a mac with chrome, firefox and safari and it’s the same for all, unfortunately. any idea?
// i think i found the cause in a different plugin that doesnt seem to work well with uncode anymore. thanks for being so quick with your help though, much appreciated! //
Hi! Sorry for delay and thank you for confirm!
PS: what plugin is this?
looks like it’s caused by ScrollMagic or at least everything is back to normal when deactivated.
OK thank you for note! Not sure if related to the changed of WPBakery in new version if affect only the admin.
Hello Undsgn i spotted a fail on your Theme. When using a custom content block of more than 4 elements (using 1/5 + 1/5 + 1/5 + 1/5 + 1/5 for example) its impossible to set a horizontal alignment. Its always settled in vertical alignment which is not cool.
Thanks!
Hi santiagoarraz! The point is that is not supposed you can have support for 1/5 columns, as listed in the docs the whole grid system is based on 12 subdivisions: https://support.undsgn.com/hc/en-us/articles/214003565
As quick workaround try to set 1/6 + 1/6 + 1/6 + 1/6 + 1/6 + 1/6 and hide the last column: https://undsgn.d.pr/sq5HE8
Hello, thanks for your response but it doesn’t works even with 6 modules. The need is to have the six payment method in horizontal position, but they appear always in vertical. Link to image: https://unsee.cc/0733ebb2/
Hi santiagoarraz, I don’t know what you edited but you can have 6 columns like a charm and the transform in 5 as my trick. Our demo is fully of 6 columns one each other, ex: https://undsgn.d.pr/xgAx3C
PS: Here I do via code but there is an option for hide the columns.
Sorry! i forgot to mention something important. I have six columns perfectly aligned on my pc version. The problem is on responsive views (phone and tablet).
Ah the most important info Ok check this and set for any column: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7
Sorry but i don’t know if im missing something obvious. The thing is, with that image i can’t get a six elements row displayed in horizontal position for responsive views.
I want display payment methods in horizontal (like this image https://unsee.cc/9782843a/) in phones and tablets. Thanks!
Did you checked my link above? These are the Responsive options and you need to set for tablet for each column…
Yes, i checked plenty timas but i can’t do anything with that. This is what i got on my Visual Composer Panel. https://unsee.cc/65e2eca0/
Don’t know how to explain better, repeat the operation for the first 5 columns and hide the last: https://undsgn.d.pr/O5ohgo
Hey! can you reply for my ticket
Hi, please note that Support Team is not working during weekends, this is also noted when you create a new ticket. Please hold a few hours until they start working (European based time). Thank you for understanding.
Hey there. Great theme! Is it possible to have social icons in top main menu? Thanks!
Hi belgiumfrank and thank you for appreciate Uncode!
Yes here you are: https://undsgn.com/uncode/homepages/creative-digital-agency/
You have this option in the Navbar > Additionals: https://undsgn.d.pr/sWexIG
No, thats not it… I need social icons where the secondary menu is.. Is it possible? Please help.
Hi, there is not a native method like for the main menu but you just need to create an empty link, save the menu page, then click on the icon and select your icon: https://undsgn.d.pr/omx1MR
Thats not working. When I click save it all dissapears – baceuse there is no Navigation Label.
Hi, we are able to make this working, try to insert the HTML space  .
Ok, I inserted and it worked. Thank you. The problem that I have now is that I need icons to be white and a bit bigger and Secondary Menu to be transparent like primary menu. Site: https://jmfa.casa-soft.com/
Hi and thank you for confirm! Unfortunately you cannot have a transparent menu here, to make icons bigger you can use this:
.menu-smart i.menu-icon {
font-size: 1.2em;
}To have more padding there is an option: https://undsgn.d.pr/tOgQqw
Thanks! Is it at least possible to change the color of secondary menu background?
Use this:
.top-menu {
background-color: #cc9f33 !important;
}
Thanks!
Thank you for confirm! (In my opinion also a bit of padding should be nice…)
Hello, with the update to Uncode 5.0, my menu and Footer disappear. Even if i had not renew my support, it’s a very big problem for me so i don’t understand why because maybe i don’t be the only one to have this problem. https://espritplanete.com/
Hi gaglain! Unfortunately we don’t have other reports. Have you tried deactivate your child theme? Maybe there are some customisations that are not working with some codes of the new version. Here you have an article, maybe is for bigger problem, maybe you can find some hints: https://support.undsgn.com/hc/en-us/articles/360000874797
Hi, how can I change navigation dots background color and size?, where is that setting? Also, is there a preloader available anywhere? Thanks
Hi Gokk! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I wonder if post, text, and image formats can all be displayed as thumbnails in a grid layout?
Hi qqq121 and thank you for interest!
I’m sorry but I really don’t get your question, can you please articulate more and in case share some example?
I want the wordpress site to be laid out in a grid, with content represented in thumbnails, whether it’s text or image format, can Uncode do that?
this is a social network, so that posts from other users can also be automatically published as thumbnails?
I’m sorry but I continue to not understand, are these users guest or authors? What kind of grid you expect?
Thank you very much for your reply, These users are authors, can their posts be Just display it directly as a grid of thumbnails?
Maybe I still don’t get you but you can have this for example https://undsgn.com/uncode/homepages/blog-masonry/ or https://undsgn.com/uncode/homepages/blog-metro/
As you can see these are grid and can be populate by posts of different authors.
Another question 
I use the theme for 2 years and it´s great! Is it possible to put the filter menu vertical? I would like to have it on the left hand side as a vertical menu, so I can put the main menu back to top. www.bildwald.de
Hi bildwald! No sorry we don’t have this option, tested now but this required a quite amount of extra codes.
