382 comments found.
OMG, just passing by.. really stunning designs, but I’m using Elementor right now. Any plans to implement another builder instead of visual composer?
Hi,
We will add your opinion in the future plan because we are already considering this.
Thanks,
TM
Hi do you provide all of the PSD Files
Hi,
We provide free Sketch file of Brook for each purchase.
Regards,
TM
Hi,
How can I edit menu page? like removing search bar, changing bg-image and etc.
Can you guys help with that?
Hi,
Please go to Appearance -> Menus to edit menu items. to change style please go to Appearance -> Customize -> Navigation -> Desktop Menu
If you have further question, you can contact my support team at https://thememove.ticksy.com
What hosting provider are people using to host their wordpress to actually use the theme demo content???? I’ve tried several hosting companies, some specifically FOR wordpress sites but I can’t install the demo content due to the minimum execution time being 30 or 60 and not the 180 required – it’s made buying this theme next to useless…..
Are you using this theme and it’s demo content? WHO are you hosting your website with???
Hi,
You can read the theme requirements in our documentation: https://document.thememove.com/brook/ to see if your hosting is suitable. For further information, you also can ask our support team at https://thememove.ticksy.com
Best Regards,
TM
Hello, Does theme support RTL languages?
Hi,
Brook doesn’t support RTL
I asked your support website about “Change ‘portfolio slug’ .com/portfolio >> .com/projeler”. Linh said “use plugin”. I dont prefer plugin for this. Could you tell me where is portfolio slug file?
Hi keskinoglu,
That’s the only way to deal with this. It’s a small plugin which doesn’t give a bad effect to site loading, so, I recommend you to use it.
Regards,
TM
Hi,
We have offline documentation inside the package. Please check! If you need further help, you can contact my support team at https://thememove.ticksy.com
Hi, I bought your theme and wanted to ask how to customize the colors of the blog widget and post grid?
Hi crisdct,
If you cannot find out the solution via Tutorial Video or Documentation, you can ask for help at https://thememove.ticksy.com
Regards,
TM
Hi there, I would like to know if the theme have FontAwesome icons updated plz.
Yes, Font Awesome lib always update to the last version
Hi, is it possible to get the current home page 37 demo presentation page with the import? I’m currently getting the old one.
Hi,
It’s possible. If you have updated the theme but can’t get this homepage, you can contact my support team at https://thememove.ticksy.com – they will help you
Regards,
TM
Hi,
I want to say that I like your theme! It looks great.
I purchased this theme, after installing the theme and changing the Config, htaccess files, my site is broken, and I got a server error. My hosting admin sends me an email with ‘Server issues,’ and he removed the theme files, because of those issues.
1. I changed the Config, htaccess files by your document and those changes broke my site.
2. I don’t have permission to change the hosting settings by your document explanation.
Sorry, but I tried to fix it by your install doc and is not working for me. I’ll not use the theme, and I want a refund, please.
Thank you.
Hi,
You can contact my support team at https://thememove.ticksy.com – they can give you a hand.
I don’t need help… I want a refund
It’s better if you let’s support team help you since you choose the theme to create your beautiful website.
Your support team didn’t help me at all. I got issues, and they blame me that those theme problems belong to me and my hosting. After a long conversation, that I tried to explain and send them the theme bugs screenshots, they ignore my issues. When I request a refund, they said, “Envato will not refund you and blablabla”….. it feels that the support is not caring about to solve users (customers) issues and just “taking their money.”
After a long and exhausting conversation, I got a refund.
As an Envato user from 2013, I never had a conversation like that. It was decidedly not lovely to get messages like that from your support.
I hope you will learn from it and have a better support team in the future. Help your customers to get the best and not the lowest.
Thank you for your support and for helping me to get this refund. I wish you the best.
You already got the refund yesterday. That’s why you no longer have the Purchase badge. Moreover, I hope you can tell me your ticket number, I need to check it with my support team. If it’s true, I need to work with my team.
“If it’s true” this is why you need to work more on your users that trust your code and pay for it.
There is no reason to do trouble to the users that pay money and spend time on the support emails and lengthy conversation, I spent two days on those support tickets… If the users have problems with the purchase. Any site/company that has good support and they believe in their products, they don’t do issues to their customers.
In the conversation, you can see that the support agent does not want to make a refund.
I don’t have the ticket number because when I tried to check my ticket today, he was removed…. but I can send you the conversation screenshot.
I’m pretty sure that you can talk with your team and check it out.
I think you cannot find the ticket because you got the refund, so, the system are no longer accessible for you. Most of our customers love our work and give us a praise for the support. But, if the reason that makes customer unsatisfied is the customer’s responsibility, we cannot help. I think that’s the case in this story.
However, have a good day!
Envato didn’t think in the same way as you are when they saw the conversation screenshot. If the users will see it maybe next time they will think twice before purchase.
I gave you the refund, not Envato And, if you don’t have the permission to change the hosting setting, it’s not the theme’s issue.
How do you know that it was the hosting issues? If you didn’t read the support conversation?
I have read it and you also said that you cannot change the hosting setting.
Have a nice day.
I’ve just noticed that Brook is NOT compatible with WordPress 5.x Will you be releasing a version of Brook that is compatible soon?
We sure Brook is compatible with WordPress 5.0. Please update all plugins attached in the theme.
I think your documentation site was hacked …
Hi,
Is there an option to add full-width image banners to pages and single blog post and use as featured image?
https://cesis.co/blog/from-a-new-agency/Is there an option to animate the full-width image banner for pages and blog post?
http://w2.themedemo.co/awa/male/Is there an option to add full-width video banners to pages and single post?
https://cesis.co/video-banner/Does this theme have dropcaps?
Does theme have option to add image to footer?
Thanks
Hi,
Brook just supports drop-caps & footer image.
Regards,
TM
Hi guys!
How can I the newest homepage/landing page? When I download and install the newest version (1.4.4) I cant seem to import the current landing page which looks different than the old one (https://brook.thememove.com). Hope you can help.
Thank you
Sorry, I don’t understand your mean. Could you explain it again?
Hello, I have 2 pre-purchase questions:
Are there any theme options available to alter the animation of the full-screen menu when it is opened via the hamburger on desktop? In all the demos, it seems to grow from the center, is there a way to change this?
Also, is there a page loader animation option? Like a spinner or something other than the animated Brook logo?
Thank you!
Hi,
For Off Canvas Menu, you can add a litter of css code to change animation when opened.
For pre-loader you can change logo gif file or select a lot of other spinners.
how can i import the demo page?
Hi,
You can open a support request at http://support.thememove.com and our developer will fix your site for you
Regards, TM
Hi, I love this theme and will use it on probably two sites. Do I need to purchase it twice OR can I get a second licence and at what cost?
Also, with the imported demo pages, are they actually built to match the demo pages – is it simply a matter of adding my own text and images OR will I need to build each page from scratch?
Thanks
Hi,
You should purchase 2 licenses of Brook. You can customize the theme as you want like adding your own text, images, etc.
Regards,
TM
Thanks for your quick reply.
So after importing the demo pages, I can edit the page using Bakery Page Builder and all of the items such as rows and columns that make up that page are actually there?
Yes, WPBakery Page Build is attached for free in the theme.
hi Insight Core importer download files but not install any thing just waiting in 0 %
