382 comments found.
Hi, it’s been a year since i commented about php versions, are you planning to add support for php > 7.4? Some assets of your theme are working only with php7.4 which is EOL since 2022. You should support at least php8.2.
best,
Hi.
Brook is fully compatible with PHP 8.2.
Regards.
When editing a visual composer section or row or other widgets, in the styling tab, users can choose a background overlay. At a time, in a update, you added an opacity option for the background overlay. This opacity is prefilled with a value when you add a row/section and enable the overlay. For rows/sections that have been created before you add the opacity option, the opacity value is null. When changing to php8.2 there is an error in brook/framework/class-visual-composer.php line 756 as the variable value is null and php exits with an error (Unsupported operand types: string / int) After investigating your code i found out that in all widgets that the site owner had enabled the background overlay there wasnt any value set in the opacity (i dont know if opacity didnt exist at that time or it wasnt prefilled automatically).
Real example. A site developed some years ago. No data, design, portfolios are changed since and the theme updated whenever an update was available. Changing the php from 7.4 to 8.2 crashes with error. The solution for the user is to open every row/section/widget in pages, posts, portfolios etc and set an opacity value when background overlay is set, in order to work.
You should add a check on this code in order to not do a division if the value is null and return 1 (100/100), as it’s impossible to check all rows, sections, widgets etc for null opacity when having background overlay “on” without opacity for old data.
best,
Please reach us via email at support@thememove.com so we can check it for you. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Hi, i dont want to check my customer’s setup, i fixed them. You can add checks in your code in order to bypass divisions with 0 values to be sure that old customers wont have problems when setup the website before the theme features updates.
Thank you. We will fix this issue in the next theme version.
Hi, the Vertical Menu theme is not imported into the Revolution Slider and I require it to make modifications. It does show other themes in the Revolution Slider but not the one mentioned.
Hello, Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step. Thank you
I ALREADY SENT IT TO THE LINK YOU GAVE ME, Thank you
Hello! Can you please tell me how to change the “Shop” text page title on the WooCommerce Shop page here https://owenzupp.com/aviation-books/
For some reason it doesn’t seem possible to change it in the same way as all the other pages.
Thank you 
Hello, Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step. Thank you
Thanks! The site was built years ago and unfortunately the theme purchase isn’t linked to my Envato account, so I’m not able to complete your support form. Is there any other way you can explain how I can change this Page Title?
Please go to Customize > Page Title Bar.
Thanks! I’ve gone to that section, but unfortunately there’s not the option to change the Shop Page Title, only “Single Product Heading”.
It’s here: https://prnt.sc/GIJHAV14b0YD
Thanks, but that setting says it’s for “Single product pages”. I’m trying to change the Page Title on the main Shop page, which definitely isn’t changing if I adjust the text in that field https://owenzupp.com/aviation-books/ Am I missing something?
Hello,
Please reach us via email at support@thememove.com so we can check it for you. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Thank you – I have sent you an email
Hi, are you planning to add support for php > 7.4? Some assets of your theme are not working with php version > 7.4 which is EOL. best,
Hello
You can use PHP version 7.4 0 8.1
Regards
Hi, v7.4 and v8.0 is already EOL and php8.1 released 3 years ago. I think it’s time to reconsider to follow the rest of the world.
For the past two weeks, links posted on Facebook have been appearing without an accompanying featured photo. Instead, an empty spot appears. The corresponding link to the (Brook) website works, but it looks ugly. What can cause the problem and how can it be solved?
Hello,
Please reach us via email at support@thememove.com so we can check it for you. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Since March 3, my default font has changed and all text appears in ‘bold’. The settings have not been changed by me. After I just updated the BROOK theme, it didn’t change anything in the situation. I hope you can provide a solution to my problem soon.
Hello
Please update the theme and plugins to the latest version. Then deactivate and reactivate the Insight Core plugin.
Hello, Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step. Thank you
Hi. I have installed the latest version and in the one-page version the footer has disappeared. How can I fix it? thanks
Hello, Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step. Thank you
Hello. I can’t because my license has expired. And the problem has been with updating the template. How can I contact support?
Hello, Since your support has expired, please send an email to support@thememove.com. We will help you check and fix the problem immediately. Thank you.
Hi, for some reason when logged in backend my AVG gives me an alert. it says the api.thememove.com is blacklisted and has malware in it….see screenshot:
https://1drv.ms/i/s!AqyfKdZhri8ngrIqxwEXM_lQkAu5nQ?e=VM4QHpAny thoughts?
Hi
About the site/server security, you should contact your hosting provider to check and security your site better.
Regards
Thats not the isue, it’s the AVG that blacklisted the url I speak about, see the screenshot. The Hosting has nothing to do with it, further more this is happening at 2 diffent websites than run on diffent hosting
and you can check here, this is the URL:
https://api.thememove.com/dashboard/assets/images/move-preview.jpgAll the theme files are checked by the ThemeForest Quality team before available for customer download.
So your anti virus (AVG) might getting a mistake that the preview image is a malware.
Regards
Thanks, I have removed my AVG and got something that does not give this allert:)
this demo https://brook.thememove.com/homepages/creative-agency/ ... is not working fine on mobile. After the slider revolution hero image, its not showing correct font.
Hi,
We have fixed it.
Regards
How to disable off-canvas menu and have a side bar instead?
Also the footer gets hidden in one-page menu. is this a bug ?
Hello, Is there any way to use one-page menu that links to slider revolutions slides on the EXPERT demo ?
Hi,
You can set anchor menu with the link to the row/section that contain the slider.
Regards
Hi, I am using Brook theme for my paintings portfolio website for about 3 years now. I use the Galleries with ‘Justify’ -grid. Suddenly these galleries appear different, showing only squares. What happened? And more important: How can I fix this??
Hello,
We recommend extending your support package to get the best help if your support has expired. You can also reach us via email at support@thememove.com, we will help you check and fix the problem.
However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you 
Hello,
The latest version of js_composer-6.11.0 is now available, but I can’t find it for download on your installable WoerdPress file
Can you send me the latest 6.11.0 ZIP file please. ?
regards
Please write an email to linhdo@insights.is then i will send it to you.
Thank you.
hi i buy this theme few years ago, but never use it, license stuck, i forgot where,
help to remove/reset so i can use in new domain
thank you
Hi,
You can go to Insight Core > Welcome section in your site to deactivate the license code to use it for your new domain.
Regards
Hi,
How to edit the footer on Digital Broadsheets homepage?
Thanks,
Hi,
You can refer our document to edit the footer
https://document.thememove.com/brook/footer/create-footer.htmlRegards
Hi sorry to bother you again, I don’t find the footer (copyright information) for the full width (Digital Broadsheet) page.
https://brook.thememove.com/homepages/digital-broadsheets/Please guide.
Thanks
You can change the text here https://prnt.sc/puntOFmM-Bzu
Regards
Awesome, thank you so much
I submitted a ticket and still haven’t got a reply. I created a portfolio and chose Blank, but Visual composer is not showing up. Let me know how do I proceed?
Hello,
We have answered your ticket since yesterday. The support was slower than usual because it was weekend. We are so sorry for making you wait. Hope you find the answer helpful. You can check and keep us update if you have any further requests.
Regards
Hi I seem to have deleted your email on how to go about this. How do I do this again? Thanks.
You can enable it here https://prnt.sc/I9VjHy2KlTmr
Regards
greetings
I installed your theme, but the expert theme doesn’t show up properly. how do I make this demo look like your original?
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Don’t forget to provide your site’s admin credentials for faster help.
Thank you
Hello,
Import is not working its take forever to downloading import content.
NOTE: I have already check requirements and Its met all requirements.
Please Resolve this ASAP.
Even I cannot create ticket from your website. :cry:
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
thats the thing I m making you undesrtand that on dropdown I cannot find this theme. please check
I have chosen the theme for you, you can fill out other information here https://thememove.ticksy.com/submit/#100013780, then submit the ticket.
Hello, I can’t modify the small text that appears in the list of articles. Thanks
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.
Thank you
