8686 comments found.
Hi there, just installed fresh WP and your theme, this shows up in php log: PHP Warning: Cannot modify header information – headers already sent in /wp-content/plugins/uncode-privacy/includes/class-uncode-toolkit-privacy-public.php on line 98
any ideas?
Hi! No sorry we don’t have similar reports. Do you have extra plugins installed? What version of PHP? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! https://support.undsgn.com/hc
PS: notify here when opened the ticket.
ticket opened.
Perfect!
Since the support page is not working for me: My mobile menu is not working like it should be. When clicking a link, the page scrolls to the anchor point in the background. However the menu itself is not disappearing. I have to close the mobile menu in order to see the content of the website.
Hi Relevance_GmbH! What you mean that the support site is not working for you? No other users have issue logins, what is the problem exactly? Please report the exact error message so we can help. It’s not easy to explain in words but i think you have not properly followed how to create a single page scrolling: https://support.undsgn.com/hc/en-us/articles/214006065
It’s important you fix the problem accessing the site so we can help privately.
Thanks! When trying to access the support page and open a ticket, I get the following message: “We are sorry but we can’t find any valid license for Uncode Creative WordPress Theme”
Hi Relevance_GmbH! Do you have other accounts on ThemeForest? Can you please try another browser? Maybe a cookie issue.
Is there custom CSS to change the colour of the contact form button on an individual page?
Also is there a way to have one single page with an alternate version of the logo (Not SVG) as it needs a different subheading which is on the PNG
Hi! You just need to insert here the color of your button (in this case is accent) but you can apply any of the Palette colors: https://undsgn.d.pr/qZezNy
No sorry it’s not supposed in a site you can change logo for selective pages (or at least it’s really not common), you can use this hook and apply to the logo settings : https://support.undsgn.com/hc/en-us/articles/360001066858
Anwyay if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
How would I recreate this masonry https://undsgn.com/uncode/homepages/portfolio-metro/ but with media (photos) instead of portfolios?
Hi mihovilm! Yes it’s possible, when you have he layout you just need to apply variation from the Single Block tab: https://undsgn.d.pr/DAKXAO
PS: if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
You guys rock! Such a quick and brief response. Love it!
Thank you for appreciate! 
Hi Im trying to add the social share popup to a button click. Im gussying I can add the onClick function from the social popup to the onClick button function. Do you think this will work? If so what is the onClick function? Or is there a better way of doing it…maybe turning the social share into a button.
Thanks
Hi! I’m not sure to understand, do you need to hack the native share button functionalities for a simple button? For example open the Facebook share window from a button?
hello, does your theme support video header in background playing mobile devices? can i see the background video in mobile?
Hi! Yes this was introduced in lastrat version: https://undsgn.com/uncode/whats-new-in-2-0/
Here you are: https://support.undsgn.com/hc/en-us/articles/115000721729-Video-Backgrounds-on-Mobile
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, is there a way to convert our current set of existing posts to the “portfolio” custom type that Uncode is using? and is there a way to convert back from “portfolio” item to standard post item?
Hi! I know there is this plugin (https://wordpress.org/plugins/post-type-switcher/) and maybe others, but I never tested. My advise is to perform a backup before try something like this.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks
Hi,
Your last update (2.02) broke something and Uncode Core plugin cant be activated while WP Rocket is on. I activated Uncode Core when I deactivated WP rocket. But now can activate WP Rocket.
Please fix it guys. Dont know why but your last updates are horrible. Each is causing some kind of errors and user has to find out what is going on. It should’nt look like this.
Hello!
We’re sorry you have issues with the update, but actually nobody else reported weird behaviours with it, except in those cases users have customized the code in the child theme. Is that your case?
The demo itself runs WPRocket without problems. What version of WPRocket are you running please?
Best 
Hey guys,
I really need your help. My company currently uses two licenses on two different websites and we absolutely love these themes! I never had a problem with the theme until recently.
We’ve chosen the split “Blog Magazine” without the sidebar for one of our sites’ blog, see example: https://undsgn.com/uncode/homepages/blog-magazine/
We fully customized ours and it works fine as is but we decided to change the infinite load/scroll on the second half of the page with the pagination feature. The problem is that when I click on page two or ‘next’, the page breaks and it doesn’t load the next posts, see example: https://www.hellofilmology.com/filmclub/
Do you have any idea why this doesn’t work, am I doing something wrong or is there a workaround it? We already have quite a lot of posts and we don’t want users to scroll infinitely on the page.
At first, I thought I’m doing something wrong but I installed the theme fresh again on a local server to test it and the pagination still breaks, just the same.
I really need an answer to this, I feel like I’m hitting my head against a wall and I can’t go back to my team, saying this option simply doesn’t work.
I’m looking forward to hearing back from you and would very much appreciate it if you could help me solve this.
Thank you!
HI irina_sodexo and sorry for delay!
You have to sorry but there is an error in Demo Contents, please just change the Widget ID to something unique (now both posts modules have the same ID): https://undsgn.d.pr/N5afLx
Here a test: https://undsgn.d.pr/xdVujK
YES, this worked! It was the perfect solution, it now works just as intended! Thank you for your help, I thought I was going crazy, very much appreciated!
Hi and thank you for confirm! Much appreciated your food rate too of yesterday!
Hi guys, I’m using the “center double” menu. I can not find where to set the right menu. I can see only the one on the left (primary menu). Can you help me? Thx
Hi br0k3n! You need to use the CTA option: https://support.undsgn.com/hc/articles/213457169
I have version 1.6.4 installed and I am having trouble with the self-hosted video background. I tried to download the patch-vide.zip listed in the patch & fixes portion of your support site, but it says the Dropbox link is not longer available. Any way you can provide me with that file or a new place I can download it?
Hi steadfastresults! The patch is part of Uncode updates, just update the theme to fix.
I’ve been restricted from updating the theme, but still need to fix this issue. Can that still be solved?
What you mean that you are been restricted to update the theme sorry?
I don’t have access to the agency who initially installed the theme, but I’m needing to update it for my boss.
We are sorry but we cannot help, only the user who bought the theme can update. We cannot send version of our theme to users, first of all you need to note that all users should ask the same, second we risk to be banned, since this is part of the Envato policy, we as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. This is something you need to resolve with the agency who bought the theme or Envato.
I don’t need a version of the theme. I am literally just asking if it’s possible for you to make available the download for the self-hosted video patch for version 1.6.4 that was listed on this page https://support.undsgn.com/hc/en-us/articles/214092169-Patches-Fixes
We think have explained properly the reasons in the message above, sorry we cannot help with this.
Hello, Do you plan in next update shop with split page and home version with split page ? Thank you
Hi Titof16 and thank you for interest but I really don’t understand properly the feature you expect, do you have something similar to check?
Hi Titof16, now make sense, thank you for share!
Hey, I’m planning to buy the theme.. However I have a question about the design. I have used Webnus before and was happy moved to QOcode and their usage was ridiculous with useless plugins. I hope your theme doesn’t have additional plugins.
Also, does the visual composure in the theme offer frontend editing? i cudnt see that in the videos ?
Hi Paramz and thank you for interest! Uncode has extra plugins, i’s a best practise offer extra functionalities as installable addons (so you install what you need), please find here the list: https://support.undsgn.com/hc/articles/213453349
No Uncode is actually based on a backend only version of WPBakery Page Builder.
Thank you for your response Sir. is there a dev site where i can work around and experience.. The reason i ask is that this would be my last theme purchase as webnus have now stopped with theme updates and i do not want to face the same issue again. I would like to take a safe and informative decision. I hope i’m not asking for too much.
Hi Paramz! Not sure what is “webnus” but this is one of the Envato top seller and I don’t see the reason to stop the updates/production.
Thank you again for a quick response. May i know the charges if I ask to get the theme along with designing and optimizing my existing website while I provide with the images and content? www.ourweddingchapter.in
Hi, sorry but it’s not a service we offer, here you can find our suggestions if you need extra services: https://support.undsgn.com/hc/en-us/articles/115000555209
Hi) I can’t fit WP Memory Limit. I tried in wp-config.php but there isnt define(‘WP_DEBUG’, false); that put define( ‘WP_MEMORY_LIMIT’, ‘96M’ ); I tried in .htaccess and nothing. What can i do?
Hi Kolomeytseva! Please find more info here, as for official WP documentation if you don’t have you just need to paste (it uses a default from the server): https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Anyway If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey I’m getting an error when trying to update the plugins and theme – An error occurred while updating Uncode: The Envato Purchase Code seems to be invalid. Please contact the author. (Error 23). My purchase code is the same one I’ve always used.
Hi swallowsndaggers! This a cache issue, just unregister the theme and register again, this should fix this.
Hi, I have a themeforest item purchase code from 2017, but I am not able to register my theme from the theme settings. As a result I cannot update the plugins. Can you help out?
I did make a connection with the Envato market plugin.
Regards,
Richard
Hi SocialPepper! What you mean that you are not able to register the theme? Can you please upload a screenshot or copy the error message you have? There are 20 different type of error messages you can have.
Hi, thanks for your reply.
It is the “Register your product” button. It remains grey, so I cannot click it. I have a child theme installed. I also tried to switch on/off the envato market plugin but no change. If you need login credentials to take a look, please let me know (if I can sent those through a private reply).
Regards,
Richard
Hi, if you have the button grey just use another browser, some users reported this problem and it’s related to browser extensions in Chrome. Anyway fixed in the updated version.
Thanks! It worked with Firefox!
Thank you for confirm! Anyway in new version we modified the script to avoid this problem with possible extensions.
Hello, Our Single Block (Posts Settings) is not working it just shows the loading circle? Thank you.
Hi HST80! Do you have some error in the System Status? https://support.undsgn.com/hc/articles/214000785
Do you have extra plugins? Try to disable the all, unless you have some unexpected issue the only problem can be with Memory.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi i installed the ‘Related posts’ plugin and manually selected related posts to show under each post but it still shows them randomly. Can you help?
Hi meehow! It’s not easy to help without the possibility to check your installation, this plugin works like a charm. Did you finish the linkage procedure correctly in the plugin options?
Hi, thank you for a quick reply. Yes, I did it twice and all seems to be working ok. Only when I want to manually select related posts to show under a single post, it doesn’t honour that selection and keeps showing automatically selected ones.
H meehow! Tested now and it’s working good! Did you activated the Automatic Query in the Posts module?
Yes activated and not working. I now deleted the whole plugin and created a content blog showing manually selected posts instead. Not ideal but the plugin didn’t work for me.
Hi meehow! Unfortunately we are not able to recreate and without the possibility to access we cannot help better here. If this is vital of your project please open a private ticket or check this wall if other users report something similar.
Hi, I have some trouble with portfolio.
I have 2 categories (A, 
and when I go to portfolio site, it’s showing both categories (show all option is selected in ‘portfolio menu’). The thing is that I wan’t to show only first category (A) but be able to select show all or second category through portfolio menu.
Thanks
Hi levukovic! I’m sorry but there is not a specific option for this, we are quite flexible but in the limits of the features we promote in our demo. The closest feature you can have is the pagination filtering on the load more. If you have for example 12 elements of the category A, you can set your Post module to 12 and only on filtering or on load see the other elements of category B. I hope this make sense!
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Please update bootstrap to the latest revision 3.4.1 or 4.3.1 cause has been discovered a XSS vulnerability: https://blog.getbootstrap.com/2019/02/13/bootstrap-4-3-1-and-3-4-1/ https://snyk.io/vuln/npm:bootstrap The tooltip.js that it’s included in the theme is the old one and does present the problem. Many sites are being attacked due to this.
Hi giosquad and thank you for report! We included XSS fixes in the last version of the theme and anyway we’ll check this suggestion too! Appreciated!
Hi giosquad! Developers checked this possible issue and they confirm the tooltip version used in Uncode has not this critical issues (we use a tailor version).
