Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hello,

Recaptcha is a part of Contact Form plugin which is integrated in our theme, so there’s nothing we can do about it if they didn’t implement the solution As far as we know, Recaptcha 2 is currently available for usage.

Select

Hi,

Thank you for reaching us.

If you can find this example in our theme demo, then yes, this is possible. If not, most likely we didn’t include this feature in our Stockholm theme.

Select

The effect can be seen on the link you posted. When mouse-hovering over a project a title appears. This is the feature I would like to activate.

Hi,

You should choose between “gallery” and “masonry” portfolio types, from portfolio list shortcode options – https://www.screencast.com/t/S0xrk6tKJ

Select

Hello,

Please, open a ticket at https://select.ticksy.com/ where our support team is on your service. Thanks

Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hello,

here is my ticket created as suggested: https://select.ticksy.com/ticket/1936718/

And I also created another ticket to solve an issue with plugin woocommerce here: https://select.ticksy.com/ticket/1936735/

Thank you for your great help!

Hello,

We located both your requests and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!

Select

Hello,

We will gladly investigate. May we ask you to open a ticket at https://select.ticksy.com/ and to include your website URL with wp-admin access? Thanks

Best, Select

Do I need to purchase additional support for this?

Hi,

No, you don’t have to, we see that you still have active support period. Simply open a new ticket.

Select

Hi again Patricia,

We rechecked your website on mobile but we are not able to see where is text cut off. We could see that everything is shown well https://www.screencast.com/t/yqAuPMKl2hgD We are not able to see image. You need to upload it and send us link so we could see it. Thanks

Best, Select

Hi again,

At the end, I put h2 instead h1 on the INTRO and the responsive works now.

But I still don’t know how to put HIGHLIGHT TEXT option :/

As I said before, it’s like I don’t have some WPBakery premium options in Stockholm. I repeat the Bakery team answer: “The option at your end seems to be disabled by the theme author. You can get in touch with the theme author and get rid of the code which is used to disable it at your end, so that there is no such issue.​”

Please, let me know if it is possible to put text in highlight in Stockholm and how.

I bought this theme some years ago and could not use it because it didn’t have some settings that I wanted on my own website. So, at the end, I paid and didn’t use your support. So please, tell me if the theme disables some Bakery options

All the best,

Patricia

Hi Patricia,

Yes, we removed some unnecessary default shortcodes for WPBakery because we developed our own, more advanced ones. To enable any default WPBakery shortcode, you should navigate to wp-content\themes\stockholm\extendvc\extend-vc.php and comment out desired line of shortcode – https://www.screencast.com/t/XJwriTlEv4Ic

Select

Hello there Anette,

Glad to hear this has been resolved. Thank you for the update. Plugins that came bundled within our theme needs to be updated manually. Here are instructions https://themeforest.net/item/stockholm-a-genuinely-multiconcept-theme/8819050/faqs/21716

Best, Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hello Patrick,

To translate any label in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate or Polylang.

This way, you’d be able to translate string of any kind, including the Widget Area names and titles, as well as Core labels. These plugins are quite straight-forward and easy to use even for the least experienced users.

On the other hand, to translate label manually within the theme, go to wp-content\themes\stockholm\includes\shortcodes\shortcode-elements\portfolio-list\templates\parts\filter.php

Select

Hi,

All the elements will load at once, however they’re hidden until users scrolls to specific part. Then the animation kicks in and uncovers elements, here’s an example http://stockholm3.select-themes.com/

Select

Thank you!

You’re welcome.

Hello,

From our side everything works perfectly fine. Here’s a video to demonstrate – https://www.screencast.com/t/fCakBLudAKs and here’s a video from Chrome emulator – https://www.screencast.com/t/3uRu1ypEqpY

Select

Thanks for the response! It was on mobile firefox (android) though, not the desktop version.

Hi,

Thank you for your feedback, we’ll forward this report to our dev team for further investigation and will provide a fix if necessary.

Select

Hi Maria,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hi,

Please forward your question to support@select-themes.com including your purchase code, the page where this is happening and an example page in our demo where this functionality is working fine. Also, if you can include your wp-admin details, it would be of a great help. Thank you.

Select

Hi, if you read my message carefully, I bought the theme some years ago. Therefor I don’t have support anymore and I am not about to buy another for 41 $ because there is a fault in the theme update! So you need to help me otherwise, thanks!

Hi,

If you read our message carefully you would see that nobody asked you to submit a ticket Simply email us including your purchase code and other theme-related information and we’ll take a further look.

Select

Hello,

Thank you for reaching us!

We have a support forum which is free for the first six months upon purchase – https://select.ticksy.com/ however, if you need more help from us, you can always extend your support period – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Select

Hello,

Theme update doesn’t interfere in any way with your custom CSS code, if it’s inserted to Select Options > General > Custom CSS. However, if you changed some template file, you’ll lose your modifications after the update. This counts for PHP, JS and CSS files only.

If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.

Select

Your theme update did interfere with custom CSS. Actually, right now, I can’t successfully save any Theme Options. I have to upload changes via FTP. My support is expired so I can’t submit a ticket.

Hi,

Regarding this particular issue, most likely the dynamic.css file not being generated.

Reasons why this wouldn’t be working are:

a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.

b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.

c. PHP settings on the server – for this you can try different PHP version (anything above 5.6). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.

d. You can try adding this to wp-config.php:

define('FS_METHOD', 'direct');

Select

Hello,

We’re in the final stages of preparation and it should be released today.

Best, Select

Thank you very much for your time.

You’re welcome. The update is out!

Hello,

We haven’t tested our theme with this plugin so we can’t guarantee everything will work as expected.

Best, Select