461 comments found.
I really need help having the new version of wpbakery, it takes foreever to upload a simkple masonry media gallery using your theme. Thank you
lost connection wordpress when use masonry grid upload wpbakery
But just happneing with your theme, I work in other site m(same server configuration) and this is not happening, maybe is the version of the wpbakery?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I download the theme via membership in element envato. how to get the lc to submit the ticket? Please help asap
Hi,
you have to purchase the theme here on themeforest.net for get the purchase code and receive support from our developers.
Have a good day Bye
Hi, I’ve installed the theme but missing the footer section in that. Also some CTAs alignment is not good. Could you please help me in that?
Some pages are also missing. Please do the needful.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello There, i really appreciate your template. But I’am hoping EVERY DAY that you improve this template by making it compatible with the plug-in “GIVE” (is the most importante plug in for donation). Please take it seriously, I would like to buy it as soon as possible!
Have a nice day!
Hi I’d submit two tickets in support.nicdark.com, my support is active, but I have not received a reply, nor I find a way to follow up the progress in my open tickets, it’s like throwing them in a bottomless dump
Hi,
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
in my country paypal doesnt work. i have a plugin for woocommerce payment with credit card. can i use it at donate screen? thank you!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
My theme is broken, check upat.org.br
Solved!
Hi,
perfect, however for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there how can i install the theme with all demo images as its on live preview? pls help
Hi,
please check the video installation tutorial for install the theme and all example pages.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello Great job do you have an html template?
Hi,
thanks for the interest.
HTML theme doesn’t exist at the moment, the WP version is the only version available.
Have a good day Bye
Sales question: When the user donates do they receive a notification email to thank them for the donation and confirmation they have donated?
Also does admin receive a notification every time a visitor donates?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
i raised 2 tickets and still no reply
just answer pre sale question here ! wasting too much time…. thanks
Hi,
Our team replied to you 5 days ago, however I have re-sent the email for you now.
Have a good day Bye
Hi, pre-sale question: there is any way to change the build in Paypal payment gateway to our local payment gateway like iPay88? since we don’t use Paypal here.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Already sent the form, please check.
Thanks
Hi. Your documentation is outdated and I need help with theme please. Read previous comment. Thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi ! I am trying to import demo content and I am getting these errors.
“Failed to import “Headquarters”: Invalid post type locations Failed to import “Project Details”: Invalid post type nd_donations_docs Failed to import “Volunteers List”: Invalid post type nd_donations_docs”
I want the site to look like this demo http://www.nicdarkthemes.com/themes/charity/wp/demo/charity-fullscreen/ but it looks like this http://kids.yarseo.com/Please help!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, is this theme still working, I got it via envato elements but there is not checkout button or option to proceed the donation on my site, can someone help?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Guys, I opened a call on the stand and there was no answer.
You can help me urgently.
Thank you
Hi,
This is very strange ! Maybe you have not opened any tickets because we always responds in 24/48 hours of opening ticket.
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
I have tried to login to the support forum and cannot seem to gain access. I just need to know how to customize the top text above the header in Header 3. It currently says “add some text through customizer” but I’ve looked all through the theme customizer and cannot find an option to edit that text.
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi i need the font on the slider revolution please let me know.
Please let me know what is the font name?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
please check your ticket status, we have replied to you 3 days ago on your ticket.
For any problem you can continue the conversation on the support platform, our developers can’t read this comment section.
Have a good day Bye
Hi on the donation plugin can you some how show us how to disable the offline donation mode, just one the paypal only to be shown.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I keep getting an error when I try to upload to wordpress. There is no error code and no explanation – I have tried multiple times – it just says problem uploading theme. This is very frustrating!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
When is this theme updated? I’ve used this theme for a year, but it is still version 1.1. Just downloaded the latest files, which presumably were updated this month. The readme file still says the following:
=== CharityFoundation === Contributors: nicdark Requires at least: WordPress 4.4 Tested up to: WordPress 4.8 Version: 1.1
Hi,
yes sure we have update the premium plugin included at the latest version.
Have a good day Bye
Is this theme compatible with the new Gutenberg editor?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
i want try install this theme but always show “The link you followed has expired.” when i go for support i can’t login this site i didn’t get any password in my email . very unsatisfied for buying this theme
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
