456 comments found.
My theme is broken, check upat.org.br
Solved!
Hi,
perfect, however for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there how can i install the theme with all demo images as its on live preview? pls help
Hi,
please check the video installation tutorial for install the theme and all example pages.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello Great job do you have an html template?
Hi,
thanks for the interest.
HTML theme doesn’t exist at the moment, the WP version is the only version available.
Have a good day Bye
Sales question: When the user donates do they receive a notification email to thank them for the donation and confirmation they have donated?
Also does admin receive a notification every time a visitor donates?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
i raised 2 tickets and still no reply
just answer pre sale question here ! wasting too much time…. thanks
Hi,
Our team replied to you 5 days ago, however I have re-sent the email for you now.
Have a good day Bye
Hi, pre-sale question: there is any way to change the build in Paypal payment gateway to our local payment gateway like iPay88? since we don’t use Paypal here.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Already sent the form, please check.
Thanks
Hi. Your documentation is outdated and I need help with theme please. Read previous comment. Thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi ! I am trying to import demo content and I am getting these errors.
“Failed to import “Headquarters”: Invalid post type locations Failed to import “Project Details”: Invalid post type nd_donations_docs Failed to import “Volunteers List”: Invalid post type nd_donations_docs”
I want the site to look like this demo http://www.nicdarkthemes.com/themes/charity/wp/demo/charity-fullscreen/ but it looks like this http://kids.yarseo.com/Please help!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, is this theme still working, I got it via envato elements but there is not checkout button or option to proceed the donation on my site, can someone help?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Guys, I opened a call on the stand and there was no answer.
You can help me urgently.
Thank you
Hi,
This is very strange ! Maybe you have not opened any tickets because we always responds in 24/48 hours of opening ticket.
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
I have tried to login to the support forum and cannot seem to gain access. I just need to know how to customize the top text above the header in Header 3. It currently says “add some text through customizer” but I’ve looked all through the theme customizer and cannot find an option to edit that text.
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi i need the font on the slider revolution please let me know.
Please let me know what is the font name?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
please check your ticket status, we have replied to you 3 days ago on your ticket.
For any problem you can continue the conversation on the support platform, our developers can’t read this comment section.
Have a good day Bye
Hi on the donation plugin can you some how show us how to disable the offline donation mode, just one the paypal only to be shown.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I keep getting an error when I try to upload to wordpress. There is no error code and no explanation – I have tried multiple times – it just says problem uploading theme. This is very frustrating!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
When is this theme updated? I’ve used this theme for a year, but it is still version 1.1. Just downloaded the latest files, which presumably were updated this month. The readme file still says the following:
=== CharityFoundation === Contributors: nicdark Requires at least: WordPress 4.4 Tested up to: WordPress 4.8 Version: 1.1
Hi,
yes sure we have update the premium plugin included at the latest version.
Have a good day Bye
Is this theme compatible with the new Gutenberg editor?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
i want try install this theme but always show “The link you followed has expired.” when i go for support i can’t login this site i didn’t get any password in my email . very unsatisfied for buying this theme
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hi! I’d like to know if your theme is compatible with the Donate plugin, and if not, does your theme give the option of recurring donations or payment gateways like authorize.net, etc. We need to be able to accept donations in other forms besides paypal. Thanks for the info.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, overall this theme looks great. However, the front-end editor doesn’t work 100% – can you please fix this in the next theme update? Please see this problem here: https://imgur.com/xscVxuc (and for context, here’s a screenshot of the whole page – https://imgur.com/xHDeq9l ). Also, it would be really cool if we could add demo blocks of content via custom VC templates, rather than having to import the whole site demo. Any chance that is coming in a future theme update? That would make ongoing site page building much easier
Hi,
thanks for all your considerations, for sure I will refer these points to our developers and they will certainly be evaluated by our team for a possible future update.
Have a good day Bye
Hi i jus purchased this theme after downloading and installing to wordpress i went to search for the ‘demo folder’ which is indicated to find in the tutorial website page. There is no folder titled ‘demo folder’ or demo or tutorial? i need to be sent all relevant files asap please or i require a refund
Hi,
please follow the video tutorial that you can find in the theme documentation for the installation.
However for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Theme does not looks exactly like the demo 
very difficult to install
Hi,
thanks for opened a ticket, our team will reply to you as soon as possible.
Have a good day Bye
Kindly support urgently and facing challenges in implementing the functionality of theme. Please refer my ticket is already raised.
1. Registration Form- We have configured captcha – we are unable to apply captcha in Registration form. 2. Captcha appears on login form but user able to login without ticking captcha. (not important for us anyways) Mail/POP setting is configured and working: 3. After successful registration, can’t user get acknowledgement email? 4. Still User can NOT edit profile and profile pic? 5. After donation, can’t we send auto email to donor of confirmation of donations or status of donation. 6. Volunteer- After registration – do we have feature in admin panel to approve or accept user as volunteer. And send also auto email notification of approval?
Eagerly waiting for your support. Kindly reply to the raised ticket.. please
Hi.
can you please send to me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
