Hi nathaljanijman, to ask support please use an account that bought the theme, this account has never bought our product (maybe this is the reason you cannot access our Help Center).

Hi hasstack! What version of Uncode do you have?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi DigitalMakers_ua! Does this happened from a moment to another? In this case your host changed some settings, probably you have a Cross Origin Resource issue: https://www.google.com/search?ei=O1eDXPHgL_HjsAfNm4PQDg&q=social+icons+as+square+cross+origin+resources&oq=social+icons+as+square+cross+origin+resources&gs_l=psy-ab.3...5374.9662..9797...0.0..0.110.1457.15j2......0....1..gws-wiz.......0i71j33i160j33i21.zM7NUao8bDw
Can you please ask your host?
Anyway if you are not able to fix and you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Ok so the error is related to extra plugins since now works. Sincerely I don’t feel it slow, considering you are still using an Instagram plugin (that is note to slow down page load) and no cache or optimisations: https://undsgn.d.pr/evPrP5

I don’t think you understand! there are no other plugins activated and the site is slow – just woocommerce and the uncode theme – this is the issue!!

I understand I understand… As told I don’t feel the site slow please check my video, moreover I still see Instagram and chat plugin (only visuals, probably you also have others), then you don’t have any improvements like use of CDN or cache plugins that nowadays are standard for speed websites (moreover if you use WooCommerce). Maybe on all these the reason why you say your installation is slow and other with same theme not.

Hi salvatonic! I’m sorry but without a link to your site it’s not possible to understand the options you missed, please share the URL so we can verify if there is some visible issue.

Hi fiftyfiveandfive and thank you for note! I understand what you mean but I’m not sure this can be fixed, in fact we never promote this ( https://undsgn.com/uncode/features/buttons/ ), anyway noted for developers!

Hi JPaiva07! Not sure to understand, do you refer to the second line? You would like on a single line? In case this is not possible, the area is defined by the image: https://undsgn.d.pr/v8UqST

Hello! I’m assuming you’re using a desktop to view the image. However, when you use a laptop and click on the image, the entire caption doesn’t appear – only part of it. Please see this print screen at 100% view on my laptop: https://prnt.sc/mxae6q

Is there any way for the entire caption can appear on laptop?

Ok make sense try to use this code:

.ilightbox-holder img.ilightbox-image {
    height: 95%;
}

Alright, found it! Thanks anyway

Hi lkhauser, sorry for delay and thank you for confirm! Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi michael91brandon! Do you mean that is broken the admin area or when added you are not able to preview them in the page? If the page is using some Page Builder elements, this is how it’s expected to work (when you enable the Page Builder you switch to a blank canvas mode), please follow: https://support.undsgn.com/hc/en-us/articles/214006345

UPDATE – I just updated another site to latest version and it also removed the main menu from the website.

Hi jimijack! Please read carefully this article, the only possible reason is related to child theme customisations: https://support.undsgn.com/hc/en-us/articles/360000874797

Hi andreasanchezhyg! No sorry other chat plugin just work out of the box and I don’t know this one. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi tneiser! What is missing exactly? No actually we don’t have any reports. If you have customisations you can follow this article (not sure if you had a Child Theme with PHP changes): https://support.undsgn.com/hc/en-us/articles/360000874797

Hi, yes sure: https://support.undsgn.com/hc/en-us/articles/360000284218

Hi 22institute! Yes please write us privately from our profile page: https://themeforest.net/user/undsgn

Hi salvatonic and thank you for confirm!

Hi ! I’ve solved, i missed the footer in the single page option. thanks again.

Thank you for confirm! Here you just need to set “inherit” so it uses the Theme Options settings (no need to set for any page).

Hi danyno45! This is not an option but it’s pretty easy you can try to add this code:

.mobile-menu-button{
    content: "MENU";
    display: inline-block;
    padding-right: 20px;
}

Thank you sir

Thank you for confirm!

Hi JValen! Sure this is native from WordPress, you just need to add the categories to the menu from here: https://undsgn.d.pr/4hhls5

Thanks so much!!

Hi JValen and thank you for confirm!

Hi qutayba11! We are sorry but we cannot accept private messages for support request, by the end this is the sense of private support and support expiration from Envato. Obviously we don’t negate help or support but need to happen here. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.

no problem, thanks for the tip, i figured it out!

Ok thank you for confirm! In case you need help we just need a link if it’s not something we can see in our demo.

Hi and thank k you for interest! As any commercial themes you need to use on WordPress.org, if I’m not wrong recently also a premium plan of WordPress.com accepts Premium Themes but I invite to verify with them/ https://support.undsgn.com/hc/articles/213452809

Hi guillaluckyluke! This is an issue of Uncode 2.0.0 and this is fixed in Uncode 2.0.2. After the update please clear browser cache or use another browser and you will see it’s fixed. Do you have Uncode 2.0.0 or 2.0.1?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc