28335 comments found.
Hi..i need help for mobile layout for filter,breadcrumbs,default filter.How to customize for other type of position?can help give some example to change it?
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hello, i want to sort the item in the category to be Display be Date…not Sorted by name., as now any new item i add to category it goes in the last of the page… please advice.
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Is it possible to override template-parts/posts/* ? How to do that?
Hi,
Yes, it’s possible. You need to copy the file(s) you want to modify into the child theme folder (flatsome-child if you haven’t changed) with the exact folder structure.
I did but it doesn’t seem to work, what I’m trying to achieve is to change the sidebar width from large-3 to large-2, the override template resides in flatsome-child/template-parts/posts/layout-left-sidebar.php
Did you set the same template you’re trying to modify from “Flatsome>Theme Options>Blog>Blog Single Post -> Blog Post Single Layout”?
I’m actually trying to apply the customized template to my product archive page and product detail page. Thx for the quick reply btw.
Then, you need to customize the correct files under the “woocommerce” folder, not the “template-parts”. “template-parts” folder contains the blog template files.
found it at woocommerce/layouts/category.php and woocommerce/singe-products/layouts/product-left-sidebar-full.php, Thanks!
You’re welcome 
The infinite scrolling works only in the shop page (all products of all categories) and not in the single categories. Is this a known bug?
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If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
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I am trying to install Flatsome theme on wordpress but I am getting an error ’/home/content/n3pewpnaspod01_data05/35/42476135/html/wp-content/themes/flatsome/’ . I have reinstalled multiple times but every-time same issue. Other themes are working fine.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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how can I fixed the header? no sticky effekt. like position: fixed? to you have this implemented or did I put it on the css manually …
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I think you might have a smaller error when adding videos. the height of the video (for instance 56,25%) turns into a padding aswell, so both videoheight and columnpadding. he error will not display itself when being logged in as admin, however as a normal user… Otherwise great theme,
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Thank you.
Hey! I want to create a page that has a list of videos and it will also categorized them.. is it possible?
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hi, Is the latest version tested on WooCommerce 3.5.6?
Hi,
Yes, it’s compatible 
Greetings I’m using flatsome theme for my website,but I’ve encountered a problem. When I click on register, there is no field to define a password for your account and you can join just by entering your e-mail. How can I change this? Also is Ultimate Member plugin compatible with this theme?
Hi,
Please disable the Woocommerce>Settings>Accounts & Privacy -> Account creation -> “When creating an account, automatically generate an account password” option.
About the plugin, please join our official Facebook Community and get the opinions of our active users (+15K).
I have purchased over 5-6 licenses and I love your theme. I have set a youtube video to loop on my site, how can I remove the header and footer that shows up at the beginning of the video. I have to set &controls=0 and showinfo=0 and I am not sure how can i set attributes like that with javascript to the embedded video. any idea?
Hi,
You can modify the parameters with the snippet below. But before doing that, please check this link. Some parameters (like showinfo) are deprecated and will be ignored by Youtube.
add_filter( 'embed_oembed_html', function ( $html, $url, $args ) {
return str_replace( '?feature=oembed', '?feature=oembed&modestbranding=1&showinfo=0&rel=0&controls=0', $html );
}, 10, 3 );
This code is not working. I do have the option to upload the video in Vimeo, but I cant see the option in your theme to set it as background in a banner: subrosahouse.com
I encounter following problem: When I create a section for mobile and one for desktop (for the same content, just arranged and designed differently) and use scroll to links. It works only for the desktop version. That means that the link will scroll down on desktop to the section but not on mobile for the same link and same scroll down link
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Hello how can i show the sku for the affiliated products on grouped products page after title like cart?
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Hi, Is there a way to change the cart icons total quantity figure into the number of different items having in cart? thx for your help in advance
Hi,
There is no option for that. You need to customize with CSS.
Pre Sales Question:
Which demo import would you recommend for a Shoe Shop?
Hi,
It depends on your products and what you want to design. I suggest you join our official Facebook Community. There are +15K active Flatsome shop owners in that group. You can get valuable opinions.
I’ve received an email saying there is an update available but I dont see this update in the downloads? (only the full download?) Also, I installed the flatsome theme on a domain name but would like to have it on the same domain name with different extension , so its the same project. How can I do this, when the purchase code has already been filled in for the first install?
Hi,
The last update was on Feb 28 and the latest version is 3.8.1.
You can use your purchase code on 1 domain at a time. That means, if you remove your purchase code from the old domain and click on the Update button, you can use the same code on the new domain.
Hi Flatsome, thanks for great theme, could you help us move the “cross-sells” in cart page – below “Proceed to checkout” buttons on mobile? – Because, the proceed button seems forgotton when cross sells are available on mobile, its better to keep below that button
Hi,
There is a way for that but it will work on all mobile devices including tablets.
add_action('after_setup_theme', function () {
if (wp_is_mobile()) {
remove_action( 'woocommerce_after_cart_table', 'woocommerce_cross_sell_display' );
add_action( 'woocommerce_after_cart', 'woocommerce_cross_sell_display' );
}
});
Hello, Is there a way to save a ‘SECTION’ as a global object to reuse in other pages? Thanks.
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We see that your support period is still active. Can you please submit a support ticket here?
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Twitter login is not supported? Only Facebook works, most of my customers are from Twitter.
Hi,
It’ll be supported in one of the next releases. Our developer team is working on it.
Just recommendations about the payment icons. The Google Wallet should be now Google Pay…
Hi,
Thanks for the info. I’ve forwarded that to our developer team.