23241 comments found.
Hi, bought your theme Porto, great product 
But i have question, when i use header builder, i see tree equal columns. I want to make only one in full width, for header bottom, how to do this?
Hi,
Sorry to say that but this is not possible but you can put your required element in the middle column of the header bottom it will work for you same as you want, If the data is large then the actual size of the middle column it will automatically took the right and left space of the vacant area of the header.
Hope this helps.
Thanks.
Hello, I want to translate my website in Dutch. However all the links to the dropbox translation files seem to be not working anymore. Can you please tell me where to find it or how to do it? Thanks in advance.
i,
Please download the latest theme Dutch (Netherlands) language translation files from the below-given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Dutch (Netherlands) Language and finally save changes and check your site after removing the browser cache.
1. https://www.dropbox.com/s/kogvhuc8akgeh8n/porto-nl_NL.po?dl=0
2. https://www.dropbox.com/s/5uzv78s4r5khqq6/porto-nl_NL.mo?dl=0Thanks.
May I somehow have a 5 column footer?
Hi,
Yes, Please go to WP-Dashboard >> Blocks and create a new block and set 5 columns and content in it as per your requirements using WP Bakery and save it and then quick edit that particular block and copy the block slug name and go to Appearance >> Widgets and use/set the Porto Block Widget under Footer Widget 1 and paste the block slug name it and save changes and check your site after removing the browser cache.
It will work for you.
Thanks.
On a second level account, why it is going outside of the page ? http://prntscr.com/n0u7qf How can I get rid of that?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 991px){
#header .header-right-bottom {
text-align: center !important;
}
}
Thanks.
Instead of moving whole menu to the left. Can I somehow show this submenu on left hand side? http://prntscr.com/n2qoyu
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 991px){
.mega-menu .narrow ul.sub-menu ul.sub-menu {
left: -100%;
}
}
Thanks.
I would like to return porto themes I have received on 15.03.2019 is 100% mobile compatible and does not work in older versions until the features are stable. Iphone 4s on my phone when all other sites appear normal, this theme seems to be corrupt, I could handle them only a theme I did not follow bide and immediately I want to switch to another theme has come discount.
Hi,
Sorry to say that but the older version of the Browsers are not support the latest version of CSS rules that is the reason for it, So please check your site on the latest Phone and latest browser I am sure you will not find an issue.
Unfortunately, it’s difficult to proceed refund once you downloaded the template. Because the product is a downloadable product and there is no such policy to do it.
Thanks for your understand.
The issue is not a template, but your templates can be downloaded free of charge on all sides.
I want my license canceled and I want my money back.
If you can count a lot of sites, please don’t force me to explain something here. It’s just legal.
Whether or not the matter is legal important
Hi,
Please contact Envato they handle all sorts of requests regarding purchasing/selling of the product.
Thanks.
Did you ever check out the header builder section? Have you even checked the header section? too many errors too much too much
(Refund Request Porto | Multipurpose & WooCommerce Theme Status: In progress )
You can finish it quickly and I want to talk to envato.
Hi,
There is not a single error in the header builder we have tested it many times, The error/issue is only on your site, and you have never contact us as well via our support system for any kind of help. This is an offensive behavior. If you contact us for a single time then we surely helped you in solving your issue and please be patience now once the author will check your request the Author will reply your request.
Thanks for your understanding.
You’re right about that.
What should I think if the price has fallen by half the price now has been 5 days purchased?
Which is the real value of 60? 30?
Hey there. I have a few problems I would like you to help me with:
1) I have a Page with a Porto Headings text that does not appear in WPML to be translated. Is there any issue with this? The other texts in the page are all appearing in the translation page but not that one.
2) Where can I translate the texts I create in the “Customize” menu (things like copyright, contact info in the header, ...)
3) The products layout is messed since the last update. On the “Customize” menu, WooCommerce > Product Archives > Product Layout I have “On Image” this is the result: https://i.imgur.com/Ox8ktg2.png
Thanks
Hi,
1. Please use the WPML >> String translation to translate the Porto Headings. Or ask the WPML support how you will add this element translation in the WPML translation files.
2. You can translate all the custom Tet from the WPML >> String Translation section. https://wpml.org/documentation/getting-started-guide/string-translation/3. Your given image is not working and showing 403 error on the image URL. Please send us the screenshot of your issue again.
Thanks.
Hello. 1) Shouldn’t Porto be ready to work with WPML out of the box for those titles ans such? I don’t find this string in the WPML >> String Translation.
2) Ok, will change that custom text there
3) The image works here… Try this link: https://imgur.com/Ox8ktg2.png. It should redirect to the correct i.imgur.com… I’ve tested with all Product Layouts and they are all broken. Looks like some base CSS is applied (the category, price and text have all the same font and colors but the positioning, size and wrap (for the product name) are all messed up.
Thanks.
Hi,
1. The theme is fully ready and compatible with the WPML plugin. Can you please send me the site WP admin and FTP login details through our support system so we will check and solve the issue on your site.
3. We have tested the theme at our end but did not find any issue in the theme. Can you please contact us through our support system. I think it is an 3rd party plugin issue or maybe your site cache issue.
Thanks.
#main.wide .vc_row:not(.porto-inner-container) {
padding-left: 15px;
padding-right: 15px;
}
#main.wide .vc_row {
margin-left: -30px;
margin-right: -30px;
}
the pading and margin on the left side bugs when haveing pages wide with wide sidebar
i cant seem to fix it with css for an odd reason so i open a ticket
Hi,
I have tested it with the latest Theme and do not finds this issue at my test site, and If you have already generated the support ticket then please be patience once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
Hello, how can I disable multiple selection of filters? I just want to have it one filter at a time.
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.
Thanks.
Hi Support,
https://gyazo.com/44070b9f79f8e37c59e5505fa0e562f5 As you can see in the screenshot I can select multiple colors for the color filter. What I want to happen is that is it possible that I can just select one color at a time. More likely I want to disable the current setup where it can choose multiple colors for the filter.Hi,
This is not possible, This is coming from Yith WooCommerce Ajax Filter Plugin, you have to Customize the Plugin in order to set it as per your requirements, If you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Hello,
How can I add something to the breadcrumbs on my single/blog posts?
When I am viewing a blog post, the breadcrumbs read “Home > [Post Categories] > [Post Title]”. I would like to make it so it reads “Home > Blog > [Post Categories] > [Post Title]”, so that readers are able to click the Blog link and that’ll take them back to the page that shows all the blog posts. I know there is a “return to [archive]” feature, but I would like to add it to the breadcrumbs.
I have found the breadcrumbs file, and have added it to my child-theme, but I am not sure what type of code to put in it.
Hi,
Sorry to say that but this is not possible using Theme Options, You have to use any third party plugin for it or you can also use the Yoast SEO plugin for Custom Breadcrumbs, but before purchasing it please contact with plugin author and ask plugin author that is this possible with the help of Plugin options. Otherwise it requires Customization and if you want our paid Customization services you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Ah, sorry, I did mean more that I was looking for a way to add it through php/css, but thank you, I will try and find out how to do it myself.
Sound’s Good!.
Thanks for contacting us.
Have a great Weekend
Dear Team Greeting,
i hope everything good at your end.
Kindly extend your support. We are getting error while porto setup entering license Number. it showing error like: “sorry, it could not connect to the Porto API server. Please try again later”.
Kindly helps us to figure it out the problem as soon as possible.
Many Thanks,
Best Regards,
Alhareth Opticals, Kuwait
Hi,
Please make sure that you are using the latest version of the Theme, If no then please update your Theme to the very latest version and then check and if yes then It’s because your server environment cannot access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Thanks.
Hello There…! Porto theme is very nice, we got inspired so we purchased a theme today. But the problem I am tried to install this into WordPress it showing some error. There is no attachment option or else I will upload the screenshots.
I will explain the problem what I am getting exactly. PHP mMax_Execution_time and PHP Max Input vars. (you mentioned that it is not mandatory).
So I started setup the Porto Theme, again I faced some error problem at Demo Content Import process. Standard is hidden because of PHP max_Excusion. so I selected alternative mode. even though its showing error i.e., curl error 35: SSL connect error. I checked my SSL it in active mode it self can help to solve this problem as soon as possible
Hi,
We have to debug your site, Please contact us through our support system with your site WP Admin Login and CPanel Login details so we will check and solve the issue for you on your site.
Thanks.
Hello there, Thanks for your response.
As you requested we submitted the required things .Is it possible to know the exact respond time.
Hi,
Thanks for that, now please be patience once your ticket will resolve you will get the reply of your ticket.
Thanks.
i need remove licence and install in other page
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Page can’t be found for your documentation – help! https://www.portotheme.com/wordpress/porto/documentation
Hi,
Sorry for the inconvenience, It’s working again please check your site after removing the browser cache.
Thanks.
Hi, I have a pre-sale question. Does you theme support all the premium woo commerce extensions including memberships and subscriptions?
Hi,
First of all thanks for showing your interest in Porto WordPress.
The latest WooCommerce is fully compatible with our latest Theme but we have not tested all the extensions of it, It is not possible to test all the plugins and extensions with the Theme so you can try it.
Thanks.
Hello, I have deactivated the star rating, but still I can see the stars above my products. What to do?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .rating-wrap {
display: none !important;
}
Thanks.
As you can see here: https://snag.gy/zBuvxe.jpg It did not work..
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.product_list_widget li .star-rating, .widget ul.product_list_widget li .star-rating {
display: none !important;
}
Thanks.
Thanks a lot
Great work!
Most Welcome
Can you please also help with another code?
I would like that only the Product gallery is shown on single product pages – and not both Product Picture and Product Gallery. Hope you can help me solve this.
Hi,
Please read and follow the instructions written in the below-given articles and if you have any issue remaining or new issue please generate a ticket through our support system.
1. https://iconicwp.com/blog/hide-featured-image-woocommerce-single-product-page/
2. https://wpsites.net/web-design/remove-woocommerce-single-thumbnail-images-from-product-details-page/Thanks.
Thanks. Where do I change the red text color seen on the screenshot? https://snag.gy/qD6Nwc.jpg
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color value as per your requirements.
ul.products li.product-col .price ins {
color: green !important;
}
And as I told you above that if you have any issue remaining or new issue please generate a ticket through our support system.
Thanks.
Hello,
Can ‘Header Preset 3’ be used with https://www.portotheme.com/wordpress/porto/shop14/ and, is it possible to have ‘advanced search input’ with it?
The homepage slider / banner is quite small on mobile – can its height be increased?
Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, you can use ‘Header Preset 3’ with any Demo.
2. Yes, you can set Search in Header 3 as well as per your requirements.
3. Yes, the height will be increased using Custom CSS easily.
Thanks.
Hi, on https://www.portotheme.com/wordpress/porto/shop14/product/computer-mouse/ – is the data table in the ‘size guide’ tab a feature of the core theme or a plugin?
Hi,
That Size Guide Table us made using WP Bakery element and you can easily Customize it using Test Block, This is not the functionality of any other plugin but the Theme Core functionality.
Thanks.
Hi am new here and am just wondering how many pages do you get for the $59.00 price/fee? ..Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can Install any Demo on your site after purchasing the Theme easily on your site. You can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Documentation: http://www.portotheme.com/wordpress/porto/documentation – Page not found?!
Hi,
Sorry for the inconvenience, It’s working again please check your site after removing the browser cache.
Thanks.
I am not sure how to install another demo when i have one already installed… I had followed the full steps while installing the first demo right at the time of initial proto theme setup in the wizard…Created a child theme even…but then decided to reinstall another demo…I entered the setup wizard again, and skipped unnecessary steps, reached till the demo installtion step..And checked all boxes listed vertically on the demo installation popup… But when I installed demo#3 for instance, I didnt get the EXACT same version like in demo page. What am I doing not correct? What is the correct way to completely uninstall((or isnt it necessary)) old installed demo, and install another demo?
Hi,
If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Override the Demo on the site by just check yes to Override as showing in the below-given screenshot:
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
Thanks.
Ok…Thanks..I will try.
Most Welcome
Hey, Have created two tickets about errors on telephone page and errors on MY account page one and half day ago, but still haven´t heard anything from the support yet. can you please ask them to fix it a bit faster please???? #45225 #45322
Hi,
Sorry for the inconvenience, we are replying your tickets continuously, but in both your my account issue ticket, we asked you for the CPanel but you provided us FTP so we are unable to find it with your provided FTP because the issue is coming from your server, we need your server access otherwise we already provided you with the one solution that why not you have checked/test the Theme on any other server with the fresh new WP, It will clear you that the issue is from your server which can be solved by your hosting provider. Please try once with the new server and fresh new WP I am sure you will not find this issue as this issue is from your hosting provider, your site is automatically redirecting the page from my account to 404.
And regarding your Telephone Page issue we also already provided you with the solution that you can use Porto Carousel and Porto Inter Active Banner under it for making the Slider responsive but you denied and are using the Slider with the Text Block and it needs Customization to make it responsive, You have to set it up on mobile using Custom CSS.
And we have replied your tickets as well please check your ticket replies and reply to your tickets accordingly, Please do not ask for the tickets here as you will get the reply of your tickets one it resolved.
Thanks for your understanding.
