Hi,

Sorry for the inconvenience, It’s working again please check your site after removing the browser cache.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

The latest WooCommerce is fully compatible with our latest Theme but we have not tested all the extensions of it, It is not possible to test all the plugins and extensions with the Theme so you can try it.

Thanks.

Hi,

Please read and follow the instructions written in the below-given articles and if you have any issue remaining or new issue please generate a ticket through our support system.

1. https://iconicwp.com/blog/hide-featured-image-woocommerce-single-product-page/
2. https://wpsites.net/web-design/remove-woocommerce-single-thumbnail-images-from-product-details-page/

Thanks.

Thanks. Where do I change the red text color seen on the screenshot? https://snag.gy/qD6Nwc.jpg

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color value as per your requirements.

ul.products li.product-col .price ins {
    color: green !important;
}

And as I told you above that if you have any issue remaining or new issue please generate a ticket through our support system.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes, you can use ‘Header Preset 3’ with any Demo.

2. Yes, you can set Search in Header 3 as well as per your requirements.

3. Yes, the height will be increased using Custom CSS easily.

Thanks.

Hi, on https://www.portotheme.com/wordpress/porto/shop14/product/computer-mouse/ – is the data table in the ‘size guide’ tab a feature of the core theme or a plugin?

Hi,

That Size Guide Table us made using WP Bakery element and you can easily Customize it using Test Block, This is not the functionality of any other plugin but the Theme Core functionality.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And you can Install any Demo on your site after purchasing the Theme easily on your site. You can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

Sorry for the inconvenience, It’s working again please check your site after removing the browser cache.

Thanks.
   

Hi,

If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Override the Demo on the site by just check yes to Override as showing in the below-given screenshot:

You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/

OR

Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59

Thanks.
   

Ok…Thanks..I will try.

Most Welcome

Hi,

Sorry for the inconvenience, we are replying your tickets continuously, but in both your my account issue ticket, we asked you for the CPanel but you provided us FTP so we are unable to find it with your provided FTP because the issue is coming from your server, we need your server access otherwise we already provided you with the one solution that why not you have checked/test the Theme on any other server with the fresh new WP, It will clear you that the issue is from your server which can be solved by your hosting provider. Please try once with the new server and fresh new WP I am sure you will not find this issue as this issue is from your hosting provider, your site is automatically redirecting the page from my account to 404.

And regarding your Telephone Page issue we also already provided you with the solution that you can use Porto Carousel and Porto Inter Active Banner under it for making the Slider responsive but you denied and are using the Slider with the Text Block and it needs Customization to make it responsive, You have to set it up on mobile using Custom CSS.

And we have replied your tickets as well please check your ticket replies and reply to your tickets accordingly, Please do not ask for the tickets here as you will get the reply of your tickets one it resolved.

Thanks for your understanding.

P.S. If you interested in my theme testing infromation – send me a lifetime license key. You will get full information about found bugs.

I wish to offer Porto theme to my clients but it is not working properly…

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Yes, you can, The Blocks, HTML section that you are showing in your providing screenshot here: https://prnt.sc/n0e6tn
is used for Globally on the site and you can simply use HTML and Shortcodes in it as per your requirements.

So for using on any specific page, Please go to Blocks and create a new Block and set any element or HTML in it as per your requirements and then edit the particular/specific page and scroll below you will find view options under view Options you will find:

Content Top
Content Inner Top
Content Inner Bottom
Content Bottom

and paste the block slug name in any of the above-listed options and save changes and check your site after removing the browser cache it will work for you.

Thanks.
   

Hi,

Please generate the support ticket here: http://portotheme.com/support

Thanks.

I created a help request. Can you help me?

Hi,

We have replied your ticket please check your ticket reply.

Thanks.

Hi,

Please edit your home page and scroll below you will find view options under view options you will find banner type selected as Slider Revolution so choose/set the slider from there and save changes and check your site after removing the browser cache: https://pasteboard.co/I6hP78m.png

Thanks.
   

Hi,

If you have your product License or the screenshot then please share that with us via our email newsmartwave@gmail.com so that we will check/verify it and then reset your purchase code and provide you again.

Thanks.

Hi,

We added empty alt tags for all images inside theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you wants to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.

Thanks.
   

Thanks Yes. The SEO test shows me that in the block where I have a slide show (img class = “porto-ibanner-img” style = ”” alt = ””) there is no Alt image attribute. Each image has an ALT attribute assigned to the media library. In SEO it shows that it is missing. Question; How do you physically do it manually to add the alt attribute to all of the images in the block? Where to do it?

Hi,

You can use Yoast SEO plugin for it please read this article: https://kb.yoast.com/kb/image-alt-missing-focus-keyword/

You can test with this plugin as well: https://wordpress.org/plugins/bulk-image-alt-text-with-yoast/

Thanks.
   

Fixed this I had a few other php.ini files that I believe was causing the issue

Sound’s Good!

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Sorry to say that but I think you are facing the issue because of the Old Theme version or activation of the Theme, Please recheck it and then try to update the plugin, otherwise you can download the latest plugin from here and Install it on your site: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And I am requesting you please do now use this type of bad/abusive language here again.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please Install the Theme on Local-Host or on test site and Import any Demo on it as per your requirements and set/check/test/use any element on it as per your requirements and if you want to use any element from that test site to your live site then first deactivate the Theme from your test site and activate the Theme on Live site with the same purchase code and copy the code of that particular element from test to live site, It will work for you, how to transfer License from test to Live site please read it here: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

Hi, thanks for you answer but maybe there was a misunderstanding I’m speaking about a way to creating re-usable sections of elements and share on many pages: for example, imaging to have several products with the same table of color, so I can create the table and add to each product, if I need to add a new color I add the new one on the element and all the product are update at once from a single location. I can’t believe that a so cool theme don’t have this feature. Here a similar feature on a theme that I have used, maybe in this way is more clear http://pagebuilder.swiftideas.com/documentation/spb-sections/. Thanks in advance for your support

Hi,

Sorry for the mis-understanding, I got it now, You can achieve it easily using Blocks, Please go to WP-Dashboard >> Blocks and create a new block and set anything in it as per your requirements and save it. Then quick edit the block and copy the block slug name and then go to Products and edit every single product and scroll below you will find view options and under view Options you will find:

Content Top
Content Inner Top
Content Inner Bottom
Content Bottom

and paste the block slug name in any of the above-listed options and save changes and check your site after removing the browser cache it will work for you.

Now if you want to change anything you just have to edit that particular block and change in it and save changes and it will apply on all the products in which you have used the particular block.

Hope this helps.

Thanks.
   

Hi,

I have just tested it at my end and do not finds the issue, This seems to be the cache issue at your end, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Hope it will help you in solving your issue otherwise please contact us through our support system with your test site WP Admin Login details so that we will check and solve the issue for you.

Thanks.
   

I’ve deactivated the page builder then reactivated and now is working on the wordpress pages, but not working on the Woocommerce Products pages! How can I use PAGE BUILDER on product pages?

Hi,

Please go to WP-Dashboard >> WP Bakery >> Role Manager and set the Post Type as Custom and check yes to product as showing in this screenshot and save changes: https://pasteboard.co/I6favB9.png
I am sure it will work for you.

Thanks.