Hello,

Feel free to reach us here: support@qodeinteractive.com

best, Qode

sent email thanks

Thanks!

Hi,

Thank you for choosing Bridge. Please, for any question like this one, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly help you there.

Best,

Qode

Thanks. May we ask you to disable all third party plugins and check if any issue appears in that case? Please, let us know.

Thank you for the tip. You are right, unfortunately a third party plugin was blocking the logo: Responsive Lightbox & Gallery: https://es.wordpress.org/plugins/responsive-lightbox/)

Hi,

Ok. Thanks for this feedback. Now we could suggest to try to activate this plugin if you want to use it and to disable our Page transitions in Qode Options > general > Page transitions > No animation. If it works, you’ll be able to use this plugin without our ajax transitions.

Qode

Hello,

Please, send us here your site URL so we could check ti closer. Thanks

Qode

We’ve rolled back to a previous version until the author fixes the bug. We’re also using the Responsive Lightbox & Gallery plugin. Please fix compatibility with this plugin!

Hello,

Actually, there should be now issues with lightbox and prettyphoto if you performed update regularly. We could help you only if you sent access to version where everything is updated to the latest version and it is not working well. Thanks for understanding.

Qode

Hi,

We have just checked your website and as we could see black color is applied for title in Blog list https://www.screencast.com/t/xfNdWylqo We suppose this has been resolved already? Is there anything else? Thanks

Qode

Yes, I have just found out that colour for titles in blog and contact page can be change in Qode Options-General-Second Main colour. But not where it should be in Qode-Blog….

Glad to hear this has been resolved. Please, note that headings and some parts like those are taking first and second main color in order to fit whole theme design. Thanks for understanding.

Hello,

We added import/export of our options in version 9.5 But you are able to save it from database. Here are instructions for migration so you could check this part about database moving, too https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/ You will need to go to phpMyAdmin or any other database tool that you are using, navigate to wp_options table and find qode_options_proya that are actually our theme options.

Best regards, Qode

Hello there,

Thank you for choosing Bridge theme.

Please try to install the theme via FTP as explained in the following video tutorial:

https://www.youtube.com/watch?v=QMTctyQKhl4 For any further assistance, our support team is on your service at https://qode.ticksy.com/

All the best, Qode

Thanks its working now but some things are not appearing on my page. I downloaded a demo, only the slideshow shows up on my page all the other content that’s supposingly show up on demo eg. posts, team members etc are not showing up. I can see them in my WP builder though.

Hello,

Glad to hear this. Please, reach our support team at https://qode.ticksy.com/ and include your wp-admin access for any further assistance. Our trained support agents will assist you there.

best, Qode

Hi,

Try just to visit our support forum from new browser, or clear cache on your browser, since it looks like params from last session are remembered.

Best, Qode

Hi,

This option was removed from VC, because we have included our element called Qode Elements Holder, to have the equal height columns.

So use that one for this purpose. Please read this chapter from our old documentation for more info http://bridge.qodeinteractive.com/documentation/22-custom-shortcodes/

Qode

Thank you.

You are welcome!

Hello,

Could you, please, send us here your website link. Thanks

Qode

Hello,

If you imported whole demo content you should see all portfolio items in Portfolio panel from dashboard. Please, check this screenshot: https://www.screencast.com/t/b6suuYv2t

Qode

Hello there Laura,

It is because some logo image is pretty big and it is covering part from below as you could see from this screenshot https://www.screencast.com/t/ohyJLSbZJgt4 So, try just to add this part of code:

.q_logo a img{
    max-height: 41px;
}

in Custom Css.

Best, Qode

Hello,

Sorry for waiting longer. Your ticket has been answered. Please, check response on tickst. Our support team will help you there with any issue you are facing with.

Qode

Hello,

There is option under shortcode settings to disable plugins. Please, send us here your page link so we could check exact element you are using. Thanks

Qode

Hello,

here is example of page where is used GALLERY. When click on photo, two lightbox galleries pops out.

https://junkridecrew.com/maker-ride-or-die-mtb-video-edit/

We have also problem with QUODE VIDEO BOX – you can see it on this page. Black extra background under video, but only on english version of page.

Thanks for help.

Thanks. You could add this part of code in custom css in that case:

div.pp_pic_holder,
body div.pp_overlay {
    display: none!Important;
}

And for this video, just remove this padding bottom value you’ve added in css for this player https://www.screencast.com/t/PvT3Q5AO That should be helpful.

Best, Qode

Hello,

Thank you for reaching us.

Yes, we have in plan including FA 5 into Bridge theme, however we’ve stumbled across some integration issues, which would affect some users and we’re working that out. We don’t know the exact release date, but version 5 is definitely in plan for some future Bridge updates.

Qode

Hello,

In this file wp-content\plugins\bridge-core\modules\shortcodes\shortcode-elements\_portfolio-list\portfolio-list.php you could add code for another button here https://www.screencast.com/t/7GTti9ArBu0 This should be helpful.

Best, Qode

i see its the post slider but i dont know how to configure it

Hello,

Exactly, it is Post Slider element and here you could check how it is configured on our side https://www.screencast.com/t/unmWUjvEOY https://www.screencast.com/t/7ptBKUqRoDJL https://www.screencast.com/t/EbjHTcbQx1 https://www.screencast.com/t/msfyiUea Please, also not you need to have activated Qode News plugin for this.

Best Qode

Hi,

We make Gutenberg editor to look the same in backend like our page looks like in frontend which is by ThemeForest rules actually. So, since our background color is grey, it should looks the same in backend, too. Also, even this editor is added as Official in WordPress version 5+ our main page builder is WPbakery page builder where we implemented our elements.

Best regard, Qode

Hello,

We located your ticket on our support forum and it is assigned to our agent who is working on it and will assist you there asap.

best, Qode

Hello,

You are able to download only latest version on ThemeForest. We are sorry for bad experience you’ve had. We put a huge effort in it and everything has been tested. Please, note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins, such as WPbakery pag builder and Qode plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.

Best regards, Qode

A copy-paste answer is not what I was looking for. If I asked for a help, is because I followed the standard procedure (as always) and the site broke-down.

However in the meanwhile I solved the problem by myself, deleting all the theme’s folders from my site and installing BRIDGE AS NEW. (I had to set menu, sidebar and footer again, but it was the faster and least painful solution)

Now the site works, except for some problems with one page.

I still think that Bridge is a good theme as a concept, but in the daily use too many options, plugins, a bit complicated to apply, make me thinking for something new… something less INTRICATE.

Regards

Hello again,

We are glad to hear this has been resolved. Thank you for updating us and sharing this feedback. Please, note when you just say “It is not working..” we are not quite sure what is happening on your installation, but we will gladly investigate of course, just wanted to be sure you’ve done update regularly. So, if you need any further assistance, our support team is on your service at https://qode.ticksy.com/

Best regards, Qode