23249 comments found.
Hi
Looks like i can’t connect to Porto services right now during activation (“Sorry, it could not connect to the Porto API server. Please try again later” message)
Is there a problem right now ?
Regards Guillaume
Looks like the demo is down to …
Hi,
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Demo site is not down it is working perfectly fine please check it: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi
Everything was fine two hours later. Maybe a problem with my server internet access …
Thanks anyway Regards
Guillaume
Sound’s Good! 
Hi, I have updated the theme to version 4.10, but I have come across some issues, on my home page after the update, there is no text option on the Porto Product Categories Settings or to have the text capitalised instead of uppercase, it looks brutal in uppercase. The Order way doesn’t work, my products were no longer in Ascending order, I tried both the Order way and Order by, there is no catagory ordering whatsoever now.
On the Shop / Archive page there are no options to change the layout / text option, again, there is no option to capitalised the text and have the text outside of the image as per the previous version of the theme. I really don’t understand having the text within the image now or at least the option to have the old layout / options available, the company I work for has paid for professional product photographs and beside the single product pages and the catagory pages, the images look horrible with text within the images.
I have since reverted to the previous version of the theme.
Hi,
1. Regarding the text capitalized instead of uppercase you have to use Custom CSS, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, It will work for you.
ul.products li.product-category .thumb-info h3 {
text-transform: capitalize !important;
}
2. Regarding Order of the Element Setting, I have tested it at my end on my test site and finds the same issue, I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.
3. Regarding Shop/Category Archive Pages, I have tested it at my end with the latest Theme and finds it works perfectly fine, We have included some more Product Layouts under Appearance >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://pasteboard.co/I6yjApd.png
and you can see in my providing screenshot that some of the layouts have Text outside of the Images and those are working perfectly fine, If it is not working at your end then it must be any third party plugin confliction or the cache issue, So please check it again otherwise contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hello i have a little problem, my html code with clicable numer juz dissapear here http://scr.hu/3j94/ya359 and in the conact page
Hi,
Your site is not working at my end and can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
i have an error “Purchase code already used.” because i bought 2 licenses?? i cant log in.
Hi,
Can you please provide your product purchase code via our email: newsmartwave@gmail.com so that we will check/verify it and create a new support account for you.
Thanks.
Hello, on header 19 the cart button doesn’t appear on mobile.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on mobile after removing the mobile browser cache.
@media (max-width: 767px){
#header:not(.header-builder) .header-top {
display: block !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t update anymore. Envato plugin says: Purchase Code is not valid!!!
If I update manually through FTP I can’t update the Page Builder.
Hi,
Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.
And you can download the latest plugin from here as well: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I want to buy your theme, but this comment worries me … Is it normal in the updates that there are big design changes? I do not want to be worried about having to redo the site every time there is an update.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And, No normally we do not change the design of the Theme, But we have to insert more Theme Options to facilitate the Customers and make Porto more enjoyable for our reliable Customers.
Thanks.
Thanks for your interest in Porto.
Well, you do not need to worry about above comment. We made significant changes onoriginal elements to offer much more variations than other themes are providing. That’s why it brought some troubles for original theme version users(most of them are because of their custom codes that are based on previous theme version, and they conflict with new version). It’s same that you need some changes on your site when Wordpress or Woocommerce releases their big updates. Unless you do not customize much against Porto, you never need to worry about theme updates. Most of update issues are because of their own customization codes. We always do our best to take care of our customers, our top priority is your happiness with our themes.
Regards, P-THEMES
Updating Porto is always a thrilling job and I’m always worried about any design changes. Today everything looked good except for some padding issues around. BUT when I went to the archive page for products I found that everything was just chaos, my great design was gone.
I went to theme options settings for woocommerce archive pages just to find that the option I have used now is removed and several new BUT mostly useless options have been added.
I could quickly put a red cross over several of these as my website uses a combination of very light and very dark images, and a gallery image that should show up on hover, as well as problems with length of text and buttons that do not slide to the left when new buttons appear to the right on hover, causing preview button appearing close into the next product.
Also one of the options showed YITH Wishlist shortcode even though I didn’t have it installed or enabled in settings.
Why have you removed the old options and made all this mess? In my 20 years online I have never experienced design changes like this with any other wordpress theme. I’m really, really disappointed now with Porto and wondering when you are going to learn from all the mistakes you make.
You need to test your theme better before you release an update.
Hi,
@metuza really sorry for the inconvenience, but this is the demand of a huge amount of Customers, and we are apologizing from you for this, We will look through your requests asap and will be back with the new update.
Thanks for your understanding.
Also the Category View Type 2 does not work so i am forced to use Type 1 which now has a light grey background and white text, impossible to read in mobile view.
And even worse, the custom tab content still not work. I cheked my products with youtube added and content was still messed up so i opened product and resaved the settings and then tab content / both videos dissapeared.
This is really not acceptable and if you ever get it fixed i have a hell of a job to setup my products and videos again.
Also Cross Sells in Cart page is messed up, rating stars conflicts with product title because of the category addon. Archive products add to cart buttons has now a bigger set padding making the buttons unnecessary big. Lots of smaller and bigger issues around.
Hi,
1. Regarding your very first Comment: We updated shortcode of products and categories to enhance more features and visuality that may affect original custom codes. If you and customers who did not customize those shortcodes will have no problem at all, only who customized for their own will have the issues.
And we do not often change core features of Porto, but we had to update those elements to unify everything and improve code quality and speed performance.
The only issue is we’re going to offer you more features & more performance, and that may bring some conflicts while version update. Please keep in mind that there will be no update issue if we just add compatibility with recent WordPress and woo updates.
And we have not removed any Option from Product Archive pages, and regarding your Gallery Images issue, Please contact us through our support system with your site WP Admin Login details so we will check it for you and also provide us the screenshot of the issue in the ticket.
2. Regarding Category View Type 2: I have tested it at my end on my test site and finds the same issue, I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.
Regarding Custom Tab Content <Iframe> code not working: I have tested it at my end on my test site and finds the same issue, I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.
3. Regarding Cross Sell Products on Cart Page: I have just tested it at my end and finds it works perfectly fine, Please see this screenshot: https://pasteboard.co/I6yVYog.png
So it must be the Cache or your Customize Code issue at your end nothing else.
Hope this is all clear now and if you have any issue remaining or new issue then please create a fresh new ticket via our support system so our support team will look into your site once, that makes it easier in understanding the issue. So please write via our support system instead of writing here as we are not able to check your site and issue here.
Thanks for your understanding.
hello, where can the appearance of products appearing on the main page be set? The new version rewrote the previous one.
Hi,
I have just tested your site and it is working perfectly fine at my end please see this screenshot: https://pasteboard.co/I6rRAXF.png
It must be the cache issue at your end nothing else.
Thanks.
yes, because I set it back to the previous version
check out now, I have completed the version update
Hi,
Can you please check once with deactivating all the third party plugins and removing the server, site and browser cache, and if the issue will not resolved then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, bought your theme Porto, great product But i have question, when i use header builder, i see tree equal columns. I want to make only one in full width, for header bottom, how to do this?
Hi,
Sorry to say that but this is not possible but you can put your required element in the middle column of the header bottom it will work for you same as you want, If the data is large then the actual size of the middle column it will automatically took the right and left space of the vacant area of the header.
Hope this helps.
Thanks.
Hello, I want to translate my website in Dutch. However all the links to the dropbox translation files seem to be not working anymore. Can you please tell me where to find it or how to do it? Thanks in advance.
i,
Please download the latest theme Dutch (Netherlands) language translation files from the below-given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Dutch (Netherlands) Language and finally save changes and check your site after removing the browser cache.
1. https://www.dropbox.com/s/kogvhuc8akgeh8n/porto-nl_NL.po?dl=0
2. https://www.dropbox.com/s/5uzv78s4r5khqq6/porto-nl_NL.mo?dl=0Thanks.
May I somehow have a 5 column footer?
Hi,
Yes, Please go to WP-Dashboard >> Blocks and create a new block and set 5 columns and content in it as per your requirements using WP Bakery and save it and then quick edit that particular block and copy the block slug name and go to Appearance >> Widgets and use/set the Porto Block Widget under Footer Widget 1 and paste the block slug name it and save changes and check your site after removing the browser cache.
It will work for you.
Thanks.
On a second level account, why it is going outside of the page ? http://prntscr.com/n0u7qf How can I get rid of that?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 991px){
#header .header-right-bottom {
text-align: center !important;
}
}
Thanks.
Instead of moving whole menu to the left. Can I somehow show this submenu on left hand side? http://prntscr.com/n2qoyu
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 991px){
.mega-menu .narrow ul.sub-menu ul.sub-menu {
left: -100%;
}
}
Thanks.
I would like to return porto themes I have received on 15.03.2019 is 100% mobile compatible and does not work in older versions until the features are stable. Iphone 4s on my phone when all other sites appear normal, this theme seems to be corrupt, I could handle them only a theme I did not follow bide and immediately I want to switch to another theme has come discount.
Hi,
Sorry to say that but the older version of the Browsers are not support the latest version of CSS rules that is the reason for it, So please check your site on the latest Phone and latest browser I am sure you will not find an issue.
Unfortunately, it’s difficult to proceed refund once you downloaded the template. Because the product is a downloadable product and there is no such policy to do it.
Thanks for your understand.
The issue is not a template, but your templates can be downloaded free of charge on all sides.
I want my license canceled and I want my money back.
If you can count a lot of sites, please don’t force me to explain something here. It’s just legal.
Whether or not the matter is legal important
Hi,
Please contact Envato they handle all sorts of requests regarding purchasing/selling of the product.
Thanks.
Did you ever check out the header builder section? Have you even checked the header section? too many errors too much too much
(Refund Request Porto | Multipurpose & WooCommerce Theme Status: In progress )
You can finish it quickly and I want to talk to envato.
Hi,
There is not a single error in the header builder we have tested it many times, The error/issue is only on your site, and you have never contact us as well via our support system for any kind of help. This is an offensive behavior. If you contact us for a single time then we surely helped you in solving your issue and please be patience now once the author will check your request the Author will reply your request.
Thanks for your understanding.
You’re right about that.
What should I think if the price has fallen by half the price now has been 5 days purchased?
Which is the real value of 60? 30?
Hey there. I have a few problems I would like you to help me with:
1) I have a Page with a Porto Headings text that does not appear in WPML to be translated. Is there any issue with this? The other texts in the page are all appearing in the translation page but not that one.
2) Where can I translate the texts I create in the “Customize” menu (things like copyright, contact info in the header, ...)
3) The products layout is messed since the last update. On the “Customize” menu, WooCommerce > Product Archives > Product Layout I have “On Image” this is the result: https://i.imgur.com/Ox8ktg2.png
Thanks
Hi,
1. Please use the WPML >> String translation to translate the Porto Headings. Or ask the WPML support how you will add this element translation in the WPML translation files.
2. You can translate all the custom Tet from the WPML >> String Translation section. https://wpml.org/documentation/getting-started-guide/string-translation/3. Your given image is not working and showing 403 error on the image URL. Please send us the screenshot of your issue again.
Thanks.
Hello. 1) Shouldn’t Porto be ready to work with WPML out of the box for those titles ans such? I don’t find this string in the WPML >> String Translation.
2) Ok, will change that custom text there
3) The image works here… Try this link: https://imgur.com/Ox8ktg2.png. It should redirect to the correct i.imgur.com… I’ve tested with all Product Layouts and they are all broken. Looks like some base CSS is applied (the category, price and text have all the same font and colors but the positioning, size and wrap (for the product name) are all messed up.
Thanks.
Hi,
1. The theme is fully ready and compatible with the WPML plugin. Can you please send me the site WP admin and FTP login details through our support system so we will check and solve the issue on your site.
3. We have tested the theme at our end but did not find any issue in the theme. Can you please contact us through our support system. I think it is an 3rd party plugin issue or maybe your site cache issue.
Thanks.
#main.wide .vc_row:not(.porto-inner-container) {
padding-left: 15px;
padding-right: 15px;
}
#main.wide .vc_row {
margin-left: -30px;
margin-right: -30px;
}
the pading and margin on the left side bugs when haveing pages wide with wide sidebar
i cant seem to fix it with css for an odd reason so i open a ticket
Hi,
I have tested it with the latest Theme and do not finds this issue at my test site, and If you have already generated the support ticket then please be patience once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
Hello, how can I disable multiple selection of filters? I just want to have it one filter at a time.
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.
Thanks.
Hi Support,
https://gyazo.com/44070b9f79f8e37c59e5505fa0e562f5 As you can see in the screenshot I can select multiple colors for the color filter. What I want to happen is that is it possible that I can just select one color at a time. More likely I want to disable the current setup where it can choose multiple colors for the filter.Hi,
This is not possible, This is coming from Yith WooCommerce Ajax Filter Plugin, you have to Customize the Plugin in order to set it as per your requirements, If you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Hello,
How can I add something to the breadcrumbs on my single/blog posts?
When I am viewing a blog post, the breadcrumbs read “Home > [Post Categories] > [Post Title]”. I would like to make it so it reads “Home > Blog > [Post Categories] > [Post Title]”, so that readers are able to click the Blog link and that’ll take them back to the page that shows all the blog posts. I know there is a “return to [archive]” feature, but I would like to add it to the breadcrumbs.
I have found the breadcrumbs file, and have added it to my child-theme, but I am not sure what type of code to put in it.
Hi,
Sorry to say that but this is not possible using Theme Options, You have to use any third party plugin for it or you can also use the Yoast SEO plugin for Custom Breadcrumbs, but before purchasing it please contact with plugin author and ask plugin author that is this possible with the help of Plugin options. Otherwise it requires Customization and if you want our paid Customization services you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Ah, sorry, I did mean more that I was looking for a way to add it through php/css, but thank you, I will try and find out how to do it myself.
Sound’s Good!.
Thanks for contacting us.
Have a great Weekend
Dear Team Greeting,
i hope everything good at your end.
Kindly extend your support. We are getting error while porto setup entering license Number. it showing error like: “sorry, it could not connect to the Porto API server. Please try again later”.
Kindly helps us to figure it out the problem as soon as possible.
Many Thanks,
Best Regards,
Alhareth Opticals, Kuwait
Hi,
Please make sure that you are using the latest version of the Theme, If no then please update your Theme to the very latest version and then check and if yes then It’s because your server environment cannot access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Thanks.
Hello There…! Porto theme is very nice, we got inspired so we purchased a theme today. But the problem I am tried to install this into WordPress it showing some error. There is no attachment option or else I will upload the screenshots.
I will explain the problem what I am getting exactly. PHP mMax_Execution_time and PHP Max Input vars. (you mentioned that it is not mandatory).
So I started setup the Porto Theme, again I faced some error problem at Demo Content Import process. Standard is hidden because of PHP max_Excusion. so I selected alternative mode. even though its showing error i.e., curl error 35: SSL connect error. I checked my SSL it in active mode it self can help to solve this problem as soon as possible
Hi,
We have to debug your site, Please contact us through our support system with your site WP Admin Login and CPanel Login details so we will check and solve the issue for you on your site.
Thanks.
Hello there, Thanks for your response.
As you requested we submitted the required things .Is it possible to know the exact respond time.
Hi,
Thanks for that, now please be patience once your ticket will resolve you will get the reply of your ticket.
Thanks.
i need remove licence and install in other page
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
