23241 comments found.
Hello there , I am not able to download the demo website, please help me with the same, demo content is not uploading properly.
Hi,
This is because your server environment is not meet the latest Theme minimum requirements as clearly described in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
So please set your server requirements first and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also please remove all sorts of server restrictions until you are in the development process.
Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you but after extending your support extension because your 6 months of support period is expired from 30/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks.
Hi! I just purchased this item and already I am having problems with it. When I install it though Wordpress Upload I get the error: “The link you followed has expired. Please try again”. When I tried to install it via FTP there is a server error and the file won’t upload. Could someone tell me what happened here?
Hi,
This is because your server environment is not meet the latest Theme minimum requirements as clearly described in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
So please set your server requirements first and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
Hi! Thanks for replying so quickly. I am aware that there are some settings in my PHP settings for both max execution time and max input variables. However, I will do this later since I installed the theme through File Manager in Cpanel. I had no problems installing the theme from within Cpanel and now I am using the theme. I am already enjoying the many features that came with Porto and I will happily refer anyone who needs a good Wordpress theme.
I appreciate the fact that you support it and worked feverishly, it seems, to creating a theme that meets the needs of people like me who need a quality product. If I have any issues I will submit it through your support forum.
Sound’s Really Great! 
Thanks for your appreciation and kind words!..
Have a great Weekend.
Can I import just one page from the other demo, is that possible? or I should import the all demo and dummy content??
and I have another question, how can I set my website banner like this website: https://vikingmasek.com/
should I create a banner block or which element should I use?
Hi,
1. If you Install another Demo on the same site then it will duplicate the pages and posts on the site or override the content, It depends on the checkbox while you importing the Demo: https://prnt.sc/i9wm59
So I suggest you Install the Theme on Local or any other test site and Activate the Theme there with the same purchase code and Import any Demo as per your requirements and then deactivate the License from your Test site by going into Porto >> Setup Wizard >> Activate and you will find the deactivate button there, so just click on it and then activate the Theme on your main domain with the same license by following the same steps and now copy any page from Test to Live site as per your requirements.
2. You can simply create the same banner using Porto InterActive Banner element and set it as per your requirements.
Thanks.
1. how can I copy any page from a test to my live site, because it’s two different site, all I can is check the element and see how it build , and then I need build it step from the step, is there any faster way that I can use?
2. Is there any “interactive banner ” sample in the demo I can check, I dont know how to add button in the banner,
Hi,
1. Please edit the particular page and copy the complete code as showing in this screenshot: https://pasteboard.co/I6BoTuy.png
and then go to your Live site and create a new page and paste the code into it and save changes and check your site after removing the browser cache.
2. Please use Porto InterActive Banner and set the Button with the help of Custom HTML as showing in this screenshot: https://pasteboard.co/I6BrRdv.png
<a class="btn btn-primary btn-lg" href="#">Shop Now</a>
And if you have any issue remaining or new issue please create a fresh new ticket via our support system our team will help you.
Thanks.
I’ve bought this theme and got 1 license for 1 website, how can I buy the license just so that it can be used for 2 websites … is the price the same as I paid for the first time buying themes?
Thanks for using Porto.
Single regular license is for single site/domain only, you should purchase another license for 2nd website.
Regards, P-THEMES
hello, I disabled header in one of my pages but I would like to have toggle menu icon on mobile, how can I do it?
Hi,
Sorry to say that but this is not possible as because the Toggle Menu Icon is set under header div and when you removed the header then that icon will not show because the Parent Div is removed.
If you want to remove the header from any specific page and want to show the header in a mobile version for that specific page then you have to do it with the help of Custom CSS using that page ID and set CSS under media query, it will work for you.
Thanks.
After last theme update all icons (stars rating etc) just gone and there a praceholder instead (square)
Hi,
You are facing an issue because you have set/added the Custom CSS into your page or Theme Options >> Skin >> Custom CSS as showing in the below given screenshots and your added CSS overriding the latest FontAwesome Family, So please edit your page and finds the particular CSS and remove it or if you will not find it under page Custom CSS then go to Appearance >> Theme Options >> Skin >> Custom CSS, you will find it there so just find and remove it and check your site after removing the browser cache, it will work for you. Please see the below given screenshots:
1. https://pasteboard.co/I6z1jHN.png
2. https://pasteboard.co/I6z1lDO.pngAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Guys, I think we have a problem here. I will buy support if I’ll need something more than errors caused your last update. I think it’s a bit unfair to pay for new errors that i couldnt predict after changes you made.
Im not asking you about help with theme or css style i need or fuctionality etc. It was question that appeared after update. Please don’t ask me this again. I will pay if some day I’m gonna need extend support. This issue is not extended support. It’s an unpredictable thing.
Thanks
Thanks anyway. Seems after last update it was Google chrome cahce problem.
Sound’s Good!..
That your issue is resolved and it was the cache issue.
How to force page to start rendering only after background video in top row downloads? And if I want, how could I put a video progress indicator for download?
And another question: I see comments some buyers mentioning about updates… What exactly are such updates for? I have received an email saying I have an update for Proto theme which I purchased a week ago, but I didn’t see any specific update sorta thing in the link provided in email. Is it a paid update? Or what? Could u explain pls.
Hi,
1. Browser Rendering: This is something which is the default for all the Websites in the World, You can read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
2. Regarding Speed of the Site: This is something which can be achieved using Customization so I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, if you want you can contact our Customization team at nicework125@gmail.com for paid Customization services.
3. You can read the changelog of the Theme update here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And no this is not the paid update, you can always download the Theme update for free for a lifetime , You can simply update the Theme by going into Appearance >> Themes and click on the Theme update OR please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Thanks.
Great..thnx…lots of homework you have given me..I will study all)))
Sound’s Great!
And Most Welcome
A couple of days in a row now the WordPress admin becomes very slow. While debugging this noticed it is making https requests to 68.66.213.16 (www.portotheme.com) that sometimes takes 30 seconds to complete. I am guessing this is used for checking if the theme is up to date but since www.portotheme.com is so slow sometimes this makes it very difficult for us to work in the admin. Is there a safe way to disable the update_theme check temporarily while this is going on?
Hi,
Then you can turn OFF to checking the update for the Theme or Plugins from WP.
Please read and follow the instructions written in the below given articles:
1. https://www.wpbeginner.com/wp-tutorials/how-to-disable-automatic-updates-in-wordpress/
2. https://markjaquith.wordpress.com/2009/12/14/excluding-your-plugin-or-theme-from-update-checks/
3. https://stackoverflow.com/questions/24123059/how-to-disable-theme-updates-on-wordpress-to-avoid-losing-my-changesThanks.
i can’t activate my theme i receive this error; Sorry, it could not connect to the Porto API server. Please try again later.
Hi,
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, In theme options, =>Skin => Layout , there is a choice about Container Max Width (px). No matter what value i put there it does’nt work, Page’s width remains full width in any case.
Can you help me with that?
Thanks
Hi,
I have just tested it at my end with the latest Theme on my test site and it is working perfectly fine at my end.
Please make sure that you have set/selected the Body Wrapper as “Boxed” from Appearance >> Theme Options >> General and then set the Container Max Width (px) from Appearance >> Theme Options >> Skin >> Layout as per your requirements it will work for you.
It only works with and for the Boxed Layout.
Hope this is all clear make sense.
Thanks.
Yes you are absolutely right. I had page content wrapper set to wide. Thanks for you help. Cheers
Most Welcome
We are developing our new site, and the “QUICK VIEW” on products was working fine, until the update today. On the individual products, the QUICK VIEW banner at the bottom still shows, but when clicked…does not “pop up” a quick view, but rather takes you to the product page itself. We run a child theme, but have updated to the newest theme version in the core. What is the solution?
Hi,
I have tested it at my end on my test site and finds the same issue with some of the products layouts and I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.
Thanks.
Hello, I can not change color of header and color of fonts in header thru theme options. Could you please tell me where is problem? my web is love4tennis.com Thank you
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi
Looks like i can’t connect to Porto services right now during activation (“Sorry, it could not connect to the Porto API server. Please try again later” message)
Is there a problem right now ?
Regards Guillaume
Looks like the demo is down to …
Hi,
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Demo site is not down it is working perfectly fine please check it: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi
Everything was fine two hours later. Maybe a problem with my server internet access …
Thanks anyway Regards
Guillaume
Sound’s Good!
Hi, I have updated the theme to version 4.10, but I have come across some issues, on my home page after the update, there is no text option on the Porto Product Categories Settings or to have the text capitalised instead of uppercase, it looks brutal in uppercase. The Order way doesn’t work, my products were no longer in Ascending order, I tried both the Order way and Order by, there is no catagory ordering whatsoever now.
On the Shop / Archive page there are no options to change the layout / text option, again, there is no option to capitalised the text and have the text outside of the image as per the previous version of the theme. I really don’t understand having the text within the image now or at least the option to have the old layout / options available, the company I work for has paid for professional product photographs and beside the single product pages and the catagory pages, the images look horrible with text within the images.
I have since reverted to the previous version of the theme.
Hi,
1. Regarding the text capitalized instead of uppercase you have to use Custom CSS, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, It will work for you.
ul.products li.product-category .thumb-info h3 {
text-transform: capitalize !important;
}
2. Regarding Order of the Element Setting, I have tested it at my end on my test site and finds the same issue, I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.
3. Regarding Shop/Category Archive Pages, I have tested it at my end with the latest Theme and finds it works perfectly fine, We have included some more Product Layouts under Appearance >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://pasteboard.co/I6yjApd.png
and you can see in my providing screenshot that some of the layouts have Text outside of the Images and those are working perfectly fine, If it is not working at your end then it must be any third party plugin confliction or the cache issue, So please check it again otherwise contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hello i have a little problem, my html code with clicable numer juz dissapear here http://scr.hu/3j94/ya359 and in the conact page
Hi,
Your site is not working at my end and can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
i have an error “Purchase code already used.” because i bought 2 licenses?? i cant log in.
Hi,
Can you please provide your product purchase code via our email: newsmartwave@gmail.com so that we will check/verify it and create a new support account for you.
Thanks.
Hello, on header 19 the cart button doesn’t appear on mobile.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on mobile after removing the mobile browser cache.
@media (max-width: 767px){
#header:not(.header-builder) .header-top {
display: block !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t update anymore. Envato plugin says: Purchase Code is not valid!!!
If I update manually through FTP I can’t update the Page Builder.
Hi,
Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.
And you can download the latest plugin from here as well: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I want to buy your theme, but this comment worries me … Is it normal in the updates that there are big design changes? I do not want to be worried about having to redo the site every time there is an update.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And, No normally we do not change the design of the Theme, But we have to insert more Theme Options to facilitate the Customers and make Porto more enjoyable for our reliable Customers.
Thanks.
Thanks for your interest in Porto.
Well, you do not need to worry about above comment. We made significant changes onoriginal elements to offer much more variations than other themes are providing. That’s why it brought some troubles for original theme version users(most of them are because of their custom codes that are based on previous theme version, and they conflict with new version). It’s same that you need some changes on your site when Wordpress or Woocommerce releases their big updates. Unless you do not customize much against Porto, you never need to worry about theme updates. Most of update issues are because of their own customization codes. We always do our best to take care of our customers, our top priority is your happiness with our themes.
Regards, P-THEMES
Updating Porto is always a thrilling job and I’m always worried about any design changes. Today everything looked good except for some padding issues around. BUT when I went to the archive page for products I found that everything was just chaos, my great design was gone.
I went to theme options settings for woocommerce archive pages just to find that the option I have used now is removed and several new BUT mostly useless options have been added.
I could quickly put a red cross over several of these as my website uses a combination of very light and very dark images, and a gallery image that should show up on hover, as well as problems with length of text and buttons that do not slide to the left when new buttons appear to the right on hover, causing preview button appearing close into the next product.
Also one of the options showed YITH Wishlist shortcode even though I didn’t have it installed or enabled in settings.
Why have you removed the old options and made all this mess? In my 20 years online I have never experienced design changes like this with any other wordpress theme. I’m really, really disappointed now with Porto and wondering when you are going to learn from all the mistakes you make.
You need to test your theme better before you release an update.
Hi,
@metuza really sorry for the inconvenience, but this is the demand of a huge amount of Customers, and we are apologizing from you for this, We will look through your requests asap and will be back with the new update.
Thanks for your understanding.
Also the Category View Type 2 does not work so i am forced to use Type 1 which now has a light grey background and white text, impossible to read in mobile view.
And even worse, the custom tab content still not work. I cheked my products with youtube added and content was still messed up so i opened product and resaved the settings and then tab content / both videos dissapeared.
This is really not acceptable and if you ever get it fixed i have a hell of a job to setup my products and videos again.
Also Cross Sells in Cart page is messed up, rating stars conflicts with product title because of the category addon. Archive products add to cart buttons has now a bigger set padding making the buttons unnecessary big. Lots of smaller and bigger issues around.
Hi,
1. Regarding your very first Comment: We updated shortcode of products and categories to enhance more features and visuality that may affect original custom codes. If you and customers who did not customize those shortcodes will have no problem at all, only who customized for their own will have the issues.
And we do not often change core features of Porto, but we had to update those elements to unify everything and improve code quality and speed performance.
The only issue is we’re going to offer you more features & more performance, and that may bring some conflicts while version update. Please keep in mind that there will be no update issue if we just add compatibility with recent WordPress and woo updates.
And we have not removed any Option from Product Archive pages, and regarding your Gallery Images issue, Please contact us through our support system with your site WP Admin Login details so we will check it for you and also provide us the screenshot of the issue in the ticket.
2. Regarding Category View Type 2: I have tested it at my end on my test site and finds the same issue, I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.
Regarding Custom Tab Content <Iframe> code not working: I have tested it at my end on my test site and finds the same issue, I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.
3. Regarding Cross Sell Products on Cart Page: I have just tested it at my end and finds it works perfectly fine, Please see this screenshot: https://pasteboard.co/I6yVYog.png
So it must be the Cache or your Customize Code issue at your end nothing else.
Hope this is all clear now and if you have any issue remaining or new issue then please create a fresh new ticket via our support system so our support team will look into your site once, that makes it easier in understanding the issue. So please write via our support system instead of writing here as we are not able to check your site and issue here.
Thanks for your understanding.
hello, where can the appearance of products appearing on the main page be set? The new version rewrote the previous one.
Hi,
I have just tested your site and it is working perfectly fine at my end please see this screenshot: https://pasteboard.co/I6rRAXF.png
It must be the cache issue at your end nothing else.
Thanks.
yes, because I set it back to the previous version
check out now, I have completed the version update
Hi,
Can you please check once with deactivating all the third party plugins and removing the server, site and browser cache, and if the issue will not resolved then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
