26722 comments found.
With last update my site crashed in a 500 error… Now i’ve made the access to wordpress admin after renaming bridge theme folder adding ”.dectivate”. I need to reinstall the previous version, where I can find it?
Hello,
You are able to download only latest version on ThemeForest. We are sorry for bad experience you’ve had. We put a huge effort in it and everything has been tested. Please, note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins, such as WPbakery pag builder and Qode plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.
Best regards, Qode
A copy-paste answer is not what I was looking for. If I asked for a help, is because I followed the standard procedure (as always) and the site broke-down.
However in the meanwhile I solved the problem by myself, deleting all the theme’s folders from my site and installing BRIDGE AS NEW. (I had to set menu, sidebar and footer again, but it was the faster and least painful solution)
Now the site works, except for some problems with one page.
I still think that Bridge is a good theme as a concept, but in the daily use too many options, plugins, a bit complicated to apply, make me thinking for something new… something less INTRICATE.
Regards
Hello again,
We are glad to hear this has been resolved. Thank you for updating us and sharing this feedback. Please, note when you just say “It is not working..” we are not quite sure what is happening on your installation, but we will gladly investigate of course, just wanted to be sure you’ve done update regularly. So, if you need any further assistance, our support team is on your service at https://qode.ticksy.com/
Best regards, Qode
Hi, I just got an update on the wordpress backend that I need to update the Envato Tool kit, is this something that will potentially take down my site or is it safe to do? I also noticed that the icons are not working on my site but do display on the mobile version. Do you know how I can correct this? www.conferencecapturemedia.com
Hello,
As we could see you’ve updated our theme to latest version, but you should also update Bridge Core plugin to latest version that is 1.0.2 Envato Toolkit plugin also been deprecated for a long time, and you should use Envato Market plugin instead. When it comes to icons, please, just follow instructions from this article https://qode.ticksy.com/article/9440 We hope this will be helpful.Best, Qode
Hi again,
I’m trying to translate the theme with .po and .mo files I put in bridge-child/languages. I added this function in functions.php :
if(!function_exists('qode_load_child_theme_domain')) {
function qode_load_child_theme_domain() {
load_theme_textdomain('bridge_qode', get_stylesheet_directory().'/languages');
}
add_action('after_setup_theme', 'qode_load_child_theme_domain');
}
I tried to name my files fr_FR, bridge_qode_fr_FR and bridge_qode-fr_FR but nothing works…
Do you have any idea ?
Best regards,
Clara.
Hello,
Please, note that if you used some functions like this above mentioned in child theme, then you should now that because of major changes that are requested on ThemeForest, we need to change prefix from “qode” to “bridge_qode” And in that case, you should try with this part of code:if(!function_exists(‘bridge_qode_load_child_theme_domain’)) { function bridge_qode_load_child_theme_domain() { load_theme_textdomain(‘bridge_qode’, get_stylesheet_directory().’/languages’); } add_action(‘after_setup_theme’, ‘bridge_qode_load_child_theme_domain’); }
Best, Qode
It doesn’t seem to work better… How should be named the .po and .mo files ?
Names of files are just name of languages like en_US.po and en_US.mo Here is our Official manual where it has been explained http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-6-translating-labels-loco-translate-poedit/
Best, Qode
I’ve already rode that, and by the way you should update your doc because the function given is the old one… My files are named fr_FR.mo and fr_FR.po, which are in bridge-theme/languages directory, and the function you gave me is in bridge-theme/functions.php. Still not working :/
Hello,
There is not need to add this function if you are using parent theme, but If you don’t want to lose changes after a theme update, we recommend that you install and activate a child theme. Then inside the child theme create a folder named language and copy your translation files there. Finally, paste that function into the child theme functions.php file If you need further help, feel free to reach us here https://qode.ticksy.comBest, Qode
I just told you that I had a child theme where we can find the languages directory… I have exactly what you just told me and it still not working…
EDIT: I wanted to write “bridge-child” not “bridge-theme”, sorry
Did you also set that language in Settings > General > https://www.screencast.com/t/DpJ1wjh1fZ8
Yes, it’s set as French, just as I want, because I want my website to be in French, but unfortunately many words aren’t translated, that’s why I created new .mo and .po files with all the translations.
Ok, also, some labels could be part of some plugins. In that case you need to generate .po and .mo file for that text domain bridge_core for example. Make sure that inside wp-content/plugins/bridge-core/languages you have .po and .mo translation files for your language. Procedure is the same for any other plugin included.
Best, Qode
I’m not sure to really understand what you meant… Are you saying I should translate every plugin ?
Hello,
Please, note that shortcodes are now placed in Bridge Core plugin, so for example if you are translating some label from Portfolio, such as Category, you need to translate this language file from this plugin.
Qode
It’s not working better… Not sure if it could help, but I would like to precise that all the untranslated words are Woocommerce words (like cart and so on)
Hello,
Please, make sure you should translate woocommerce language file as well, read this for more information
https://docs.woothemes.com/document/woocommerce-localization/Best, Qode
Hi again, I had to ask the support for help, and it found out that you didn’t give me the right function, the right function is:
if(!function_exists(‘bridge_qode_load_child_theme_domain’)) { function bridge_qode_load_child_theme_domain() { load_theme_textdomain(‘bridge’, get_stylesheet_directory().’/languages’); } add_action(‘after_setup_theme’, ‘bridge_qode_load_child_theme_domain’); }
The textdomain is bridge and not bridge_qode as you told me. Please be sure of what you send before sending it.
Best regards,
Clara.
Hi Clara,
So glad to hear you’ve managed to resolve this Thank you for sharing this.
Best, Qode
Version 18 should never have been released without serious internal beta testing. It has now wrecked 2 of my sites with 500 errors and the white screen of death.
Hello,
We are really sorry to hear this. It is really important to follow instructions for this major theme update: - first update our theme: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then install/activate our new Bridge Core plugin and after you could update other of our plugins such as WPbakery page builder and our Qode plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.
Qode
This is exactly how I updated the theme. Even if I don’t use a child theme I still get a 500 error and white screen of death and I need to revert back to version 17.
Hello,
Please, reach us here support@qodeinteractive.com and include your wp-admin with FTP access so we could check this closer. Thanks
Qode
Hi, two questions on this page http://www.alkibeachvolleyball.com/portfolio_page/ava-junior-event-1/
1. The headings ‘Date’ ‘Location’ and ‘Category’ are not bolded how can I apply H6 or another text style to bold them?
2. How do I change/edit the ‘Category’ heading text?
Thanks
Hello,
1) By default design this text is bold, but you’ve set in our Qode Options normal font weight https://www.screencast.com/t/836sKs0ynQ So, just go to Qode options > Fonts and set desired font weight for h6 https://www.screencast.com/t/N1dTO9lVlu 2) This label is translatable, so you could just translate it using poEdit software for example and creating your language files from our .pot file that is included.
Best regards, Qode
Thanks for the responses. on 2) not sure what poEdit software is? is this a plugin? if so is there no way to modify the code to achieve the same without using external software or plugins?
You are welcome.
Here is part from our Official Manual about http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-6-translating-labels-loco-translate-poedit/2-4-6-2-using-poedit/ Well for translation you need to use some method, either this software or plugin for translation.Best, Qode
Hello! How can I reduce the Header Top texts in mobiles? I´d tried: @media only screen
and (min-device-width : 375px)
and (max-device-width : 812px)
and (-webkit-device-pixel-ratio : 3) { .header_top { font-size: 9px; letter-spacing: 0.5px; }} but it´s not working… Thanks!
Hello,
Please, send us here your website URL so we could check this closer. Thanks
Best, Qode
Quick question. What happend with Qode Elements Holder and the Qode Elements Holder Items??
Hello,
May we ask you to explain this further more? Thanks This element is still part of our theme.
Qode
Apparently, the name changed from Qode Elements Holder tot Qode Options Holder, and therefor messing stuff up while updating from 17.2 to 18.0.4. I tried it on the staging, and found the issue. Compared both staging (18.0.4) vs live (17.2) and found the name change.
Thanks, but, no, we checked again and this element is still named Qode Elements Holder https://www.screencast.com/t/WXeIRPCQ7Y2D Try to activate parent theme if you are using child theme. Maybe you’ve made some modifications inside child theme for this element.
Best, Qode
Checked Child theme, not added functions with qode_. I actived main theme (18.0.4) activated Bridge Core, and child theme. This seems to fixed the problem.
Only got the following error now in backend while editing a page.
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘bridge_qode_meta_box_add’ not found or invalid function name in /home/freshnre/staging/1/wp-includes/class-wp-hook.php on line 288.
Also error in console:
Failed to load resource: the server responded with a status of 400 () – wp-admin/admin-ajax.php
Hello,
Since this is just warning, we could suggest to check this article to hide these warnings with setting wp_debug on false https://www.wpsecurityauditlog.com/wordpress-admin/enabling-wordpress-debug/ When ti comes to error from console log, please, tell us if you have a security plugin installed? The error 400 says that the script was unable to find “admin-ajax.php” The only possible reason is the security policy(either via some plugin or hosting) blocking access to admin-ajax.php
Best, Qode
Hello,
Please, for any question like this one, reach our support team at https://qode.ticksy.com/ Just include your website URL With wp-admin acess and our agent will assist you there with anything that could be done within our theme.
Qode
Hi, I am having an error that all my settings in ‘Qode Options’ are cached/frozen after updating to Bridge 18.0.4. The site in question uses Bridge Child.
Whenever I update a value in Qode Options and click ‘save changes’ it defaults back to the current value (e.g. if I change H1 font-size to 60px, it will default back to old value after clicking ‘save changes’)
I raised a support ticket nearly 24 hours ago: PRIVATE TICKET #1938008 and have had no response.
The only thing I have noticed is that since upgrading Bridge, when visiting the ‘Qode Options’ pages of my dashboard, the server is responding with a 400 error when trying to access wp-admin/admin-ajax.php.
I have included full details in my support ticket with screenshots and would just appreciate some feedback or acknowledgement the problem is being looked into…
The problem is isolated to Bridge Child 1.0.0
Hello,
As we could see your ticket has been resolved already and you confirmed this. Thank you!
Best, Qode
Hi,
It seems there’s a problem in My Account -> My Addresses, check this out :
https://drive.google.com/open?id=1a1P8PeGMZtgTvj8-87B_4MheBsuca7Z5I have this issue since I updated Bridge to its last update.
Best regards,
Clara.
Hello,
Please, reach our support team at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will investigate. Thanks
Best, Qode
It’s not a problem for me, I overrode the file with the file of the ancient version, it works fine for me now, but I’m just telling you there’s a problem in order to tell your developers to fix it for the next fix. Because what I did is just temporary, waiting a fix. I’m not looking for a support, it’s just an observation.
Hi,
We are really not able to replicate this. Of course, this has been sent to our dev team on further observation. Thanks
Qode
Hi, I need put an image between logo and menu. The image has a link. how can I do it. Thank you.
Hi,
It depends which header layout are you using. Please, send us here your page link so we could check this closer and provide you a solution. Thanks
Best, Qode
www.laborfin.it
Thanks As we could see you’ve already managed to create this using logo image field https://www.screencast.com/t/Cv6UPEaD We suppose this is resolved alredy.
Qode
Hi, I need two Logo with 2 different link, one for site and the other for the sponsor with another link. Thank you.
I have resolved it. I edited header-fix.php. Thank you very much.
We are glad to hear you find a way to achieve desired layout. Thank you for the update!
Hi, another question, how can i remove h4 from title in my slide on Qode Slider ? I juste want < p > because the first element in the site is the slider and it’s begin with h4 that’s no good at all for SEO (need the ordre H1 H2 H3). Thanks
Hi,
Please, for any question like this one, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you.
Best, Qode
Hi ! I want to modify to 3 columns in footer, i can edit the text in widget>footer but how can i change (delete) the
? I can just modify the text of this title not the type of <tag>. Thanks
Delete ”< h5 >” (themeforest hide my tag)
Hi,
Please, for any question like this one, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you.
Best, Qode
Hi,
Please, send us here your page link so we could take a closer look. Thanks
Qode
How to close fonts.googleapis.com?
Hello,
In Qode Options > General you are able to disable google fonts: https://www.screencast.com/t/JNBWbg9QeBBest, Qode
Hello,
sorry, an information: do you know if it’s possible to make qode slider sliding arrows always visible? Now they look to visible only on hover….
thanks!
Hello,
Yes, it could be done with minor custom css. Try to add this part in Custom Css:
.carousel-control .prev_nav, .carousel-control .next_nav {
opacity:1;
}Best, Qode
Hello!
Please remove the bottom pop-up field in the topics view: http://bridge242.qodeinteractive.com/
Do you even think what you are doing?
It is impossible to view topics, this field prevents viewing topics, you constantly have to turn it off.
What nonsense?
Quickly remove the bottom field!
Hello,
Thank you for writing in. We are sorry to hear this toolbar is bothering you. We found it could be really useful for people who are searching for appropriate design and demo content for their purposes. And you are always able to turn it off on “x” icon.
Best, Qode
Hello there. Something weird is wrong with my site. After i updated it to the latest version, the state drop down on the checkout page is missing on its first checkout visit but it appears when you refresh it. I know my support has expired but im really hoping if you guys can check it out?
Thanks
Hello,
May we ask you to provide us here with your website URL. Thanks
Qode
Hello,
As we could see, there is some error in your child theme. Please, try first to activate parent theme to check if this will be resolved. If everything is ok, you should update our Bridge theme and modify some parts in child theme. Right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Qode
Hello there. The issue didn’t worked regardless if its activated on the parent theme. I already updated the theme. and the core plugin also. But the weird part is that when im login on the dashboard, (currently parent activated theme) the checkout dropdown works. But when you’re outside of the dashboard, its not working.
Can you check it out please?
HI,
We have just checked, but as we could see, child theme is still activated. Also, we are able to see Checkout page normally with all fields as you could see from this screenshot https://www.screencast.com/t/DnwO2jDAdr
Best, Qode
Hello. apologies for the late respond. i already activated the theme. https://pasteboard.co/I6ZobYj.png
That’s not the normal checkout page. Please try to refresh the page when you go to checkout. that’s the normal checkout page.
(checkout page on first visit) https://pasteboard.co/I6Zs731.png (checkout page on first visit when refreshed) https://pasteboard.co/I6ZsOLX.pngPlease help me. Thank you in advance!!!
Hi,
Yes, we are able to see that but we are not sure why that is happening on your side. We need to ask to try to disable all third party plugins and then check this again. As we could see, you are using some addons for WooCommerce, maybe there is some conflict. Please, let us know how it goes.
Qode
Hello. Its still the same.
Note. already disabled the plugin. https://pasteboard.co/I7auv2V.pngThank you.
Hello,
We are still able to see some third party plugins here https://www.screencast.com/t/Y0HcRB2D Please, reach us here support@qodeinteractive.com if you need further help. Just include your purchase code with wp-admin access. ThanksQode
Hello. I emailed you the credentials. Thanks!
Thanks!
Hi guys, Since updating to 18.0.3 I have noticed that the header – Sticky – Scroll Amount for Sticky set however it is not working. It just shows right away instead of having a delay. How can this be fixed?
Hello,
Thank you for reporting this. We have just tested this so could confirm there is an issue that is resolved already and added for our next theme update. Until then, please, use this option under each page. Thanks for understanding.
Qode
Ok thanks for letting me know 
You are welcome!
Hi !! I am in Bridge version 14.3 in our website. I have been reading about updating it to 18.2. I havent used the child theme for any changes. Can i just overwrite the files through FTP after taking backup ?
Hello,
Yes, you could do update via FTP. Here are instructions - First update Bridge http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then install/activate our new Bridge Core plugin and after you could update other of our plugins. Everything should be working well. Also, it is ok to do backup first.
Best, Qode
I could not open a media to include any theme, I did the test alternating to another and it worked, I deduced that the problem is in the theme
Hello,
We located your ticket on our support forum and it is assigned to our agent who will assist you there.
Best, Qode
