26721 comments found.
Hi.
I sent a ticket support (#1943324 ) almost three days ago (thursday morning) and I didn’t received an answer yet.
What is the response timing of the tickets?, I need an urgent response to fix a problem of my client.
Regards¡.
Hello,
Sorry for waiting longer. We are overwhelmed with tickets because of this new major update. Anyhow, your ticket is assigned to our agent who will respond to you asap.
Best, Qode
I can’t get the bridge.zip file to upload. The bridge-child loaded fine. I’ve download the latest version. Not working very disappointed
Hello,
We managed to find your ticket on our support forum and it is assigned to our agent who is working on it and will reply asap. Really hope, once this is sorted out, you’ll change this bad impression you’ve got.
Best, Qode
My footer has disappeared after the update as well. I shouldn’t have to pay for the extended support when the upgrade caused this bug.
Hello,
Please, send us here your website URL so we could check this closer. Thanks
Qode
Thanks. It looks like Footer area is there but empty as you could see from this screenshot https://www.screencast.com/t/eDl1iioejN So, please, try to go to Appearance > WIdgets and check if there is any content in your Footer widget areas https://www.screencast.com/t/Yj7upLU3B
Best, Qode
Yes its empty. I wasn’t sure if I needed code for that area or just put text in each field?
You could add any desired widget into these widget areas. It could be text or image, or anything you want to have in footer area.
Best, Qode
Whey did the html code disappear? Can you provide me with the code that came with the theme?
We could suggest to check from backup file if you created before done changes on your installation. Or you could tell us which demo content were you used and we could copy/paste you content from our demo website.
Best, Qode
Please update for create “Menu” It can not be freely arranged,
Hello,
We located your ticket with the same topic on our support forum and it is assigned to our agent who is working on it and will reply to you asap.
Best, Qode
Any idea why Curriculum sections and qode question items are not being saved when I click update? It just removes everything and resets to blank after save. Looks like Qode LMS is not working properly in the latest version?
Hi,
May we ask you to send us here your website URL so we could check if you are using latest version of our theme and all plugins? Thanks
Qode
Great Theme Do you have any demo Like this http://bit.ly/2Cf990L
Hi,
Thank you! Well, we do have a lot of options for Blog posts, and here we will share you some of our demo sites built for this purpose. http://bridge226.qodeinteractive.com/ http://demo.qodeinteractive.com/bridge121/ http://demo.qodeinteractive.com/bridge111/ http://demo.qodeinteractive.com/bridge122/ Please, let us know if there is any other doubt. ThanksQode
How do I change the default header image for category, archive and forum pages?
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access so our agent could check this closer and assist you there with anything that could be done within our theme.
Best, Qode
Hi Why I can not use “WPBakery Page Builder” on Post mode
Thanks
Hi,
Yes, you are able. Just go to WPbakery page builder > Role manager and enable it for Post types, too https://www.screencast.com/t/DkX71MuGZrJb
Qode
Hi, I’ve installed Bridge 18.0.6, but there’s no footer. Only the footer has disappeared. Thank you
Hi, I’ve installed Bridge 18.0.6, but there’s no footer. Only the footer has disappeared. HELP ME, HELP ME
Hello,
Please, send us here your website URL so we could check this closer. Thanks
Qode
Hi, just install the Bridge template from scratch on any hosting and the FOOTER will disappear.
I’ve done a thousand tests.
Hello,
We really need to check this closer. Maybe widgets need to be set again. May we ask you to send us your page link? Thanks
Qode
Gutenberg editor is not working as it was before, there is no spacing between paragraphs, this makes it very difficult to work with
Hello,
Could you, please, reach us here https://qode.ticksy.com and include your website URL with wp-admin access so we could check this closer and help you there. Thanks
Qode
Hi, I just updated the theme and now the slider on the homepage is not showing. Why? Please help! Thank you in advance…
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access so our agent could check this closer and assist you there.
Best, Qode
Terrible update process. Since I haven’t updated the template for about a year, I did it now with the new Wordpress block builder via Envato plugin. Honestly, I expected some issues but not that everything will be broken, shortcodes not working and the entire page practically destroyed.
An awful work done in this respect by the developers, very irresponsible towards clients. Please don’t expect everyone to follow updates weekly and better make this template ready for users who update sporadically.
Hello,
We are sorry to hear you’ve experienced trouble doing latest theme update. Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
Hi,
I am a longtime advocate of Qode, especially Bridge, it has been my ‘go to’ theme since I purchased in 2014 and I have purchased multiple times. I have today updated to V18 on a clients site and added the Bridge Core as instructed and my site is completely unrecognisable? I have never had a problem previously and if there are any errors, I can normally work through them, but today find that this BIG change has been quite catastrophic. It looks a complete mess, I need urgent assistance and can provide admin access if needed. Nick
I have just sent you admin to the site via support@qodeinteractive.com The person below who has followed my comment is also having what I have, a catastrophic effect by the new changes. Please help ASAP
Hello Nick,
We suppose that update was not performed well. Of course, we will check this closer and assist you there. Really hope you’ll be satisfied, since everything should be working well if you follow instructions for this new major update.
Best, Qode
Hi Guys, I managed to fix this myself. But have stupidly updated another client site to V18 and again there are multiple problems. I know you are swamped with tickets, but I have to ask like others here was this update tested extensively, as so many people are reporting problems. Hope you guys bounce back from this, as the theme had no problems previously, I am 5 years in using it!
We are glad to hear this has been resolved. Thank you for the update. We are doing tests all the time in order to cover all situations and to make it work on all current websites. It is really difficult because this Major update has big changes. But we are collecting all reports from our users and in each update we are fixing what is reported. Thank you so much for your feedback here, we appreciate it. We are here if you need anything else. Thanks
Best, Qode
Hello – I’ve uploaded the Alternative Music demo #217 and the music players don’t work is there something I’m missing?
Also when I upload tracks to albums and save them the tracks never get saved
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access so our agent could check this closer and assist you there.
Best, Qode
Hello
I manage a site that uses your Bridge theme. The version of the theme stops at 9.1.3
The site owner and the old webmaster do not remember the credentials of the themeforest account so I cannot update the theme.
How can I get updates to the template?
Thank you so much!!!!
Hello,
If automatic update is already managed in dashboard, you could do that over WordPress installation, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/2-3-4-2-auto-theme-update/ And the other way, is described here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/2-3-4-1-manual-theme-update/ but you;ll need to have access to Envato account from which Bridge is purchased.Qode
Thank you for the reply
I followed the guides, but unfortunately the site owner does not have the required accesses (api, envato account etc. etc.)
How can i do?
Regards
You are welcome.
There is no other way to get latest theme version 
You need to contact Envato account owner.
Qode
Hello, I’ve updated the Bridge theme to version 18.0.6. Since then, my favicon has disappeared. I Wen to the Qode Options, but none of the Qode Options pages (except General) are accessible. I get the error “Sorry you are not allowed to access this page”. I’m logged in as Admin. How can this be resolved?
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate and help you with this part.
Best, Qode
Allright, cheers
Hi,
We located your ticket on our support forum and it is assigned to our agent who is working on it and will reply to you asap.
Best, Qode
Hi! I have a pre-purchase question: is there a way to set up custom (main) title text on each page? I’ve been looking into the documentation, I can see that I can set up custom subtitle text and text above title, but in our website’s case, we would have to be able to set custom main title text as well which does not correlate with the page’s (tour item’s) name in wordpress. Thank you in advance!
Hi,
Thank you for taking interest in our Bridge theme. Yes, of course, under each page you are able to disable title text if you want https://www.screencast.com/t/9j0kbXfDke and you could add Subtitle text and Text Above the title https://www.screencast.com/t/RHtLFO1Kgsok If there is anything else, we are here.
Best, Qode
Hi! Thank you for your quick reply! We already tried that with someone who purchased this theme, but disabling the title text made the subtitle and above title text invisible as well unfortunately.
You are welcome. In that case enable all text fields in title area and add this part of custom css code to hide just the main title text
.title h1 { display: none; }
Best, Qode
Hi! I am thinking to buy this theme but I have a question. I’il pay $ 60 and get the whole theme? All of them? 376?
Hello,
Thank you for taking interest in our Bridge theme.
Yes, with our theme you are getting all 376+ options for demo content and plus you are able to combine all elements from different demo websites 
If there is any other doubt, we are here!
King regards, Qode
Hi! Thanks for replying.. I have another question. You said that I am able to combine all elements from different pages.. For example can I combine this page ’’ https://demo.qodeinteractive.com/bridge93/portfolio/ ’’
to this page by adding a new menu
https://bridge90.qodeinteractive.com/#homeHi! Thanks for replying.. I have another question.. You said that I am able to combine all elements from different demo pages.. For example I am thinking to use this page ’’ https://bridge90.qodeinteractive.com/#home ’’ Can I add a portfolio page to this demo..
For example this portfolio page https://demo.qodeinteractive.com/bridge93/portfolio/Test
Hello,
Yes, we have included all header types for all demos, combine different header types in different demos.
Qode
JQuery Scripts setting – what does it do exactly? “Choose which JQuery scripts will be loaded for your site. By default, all scripts are loaded initially” I found this option and tested with everything enabled, and than disabled. I can’t find any difference in appearance, performance or otherwise. Can someone explain it?
Thanks in advance!
Hello,
Enabling those jQuery script should be helpful if you are using those effects, for example, if you are using some plugin with datepicker, you should just enable this script, like we are using those for accordion and tabs within our theme. Here is article I just found that might be helpful: http://jafty.com/blog/tag/how-to-use-jquery-ui-in-wordpress/Best, Qode
Hi, thank you for your answer. So do I understand it right, I can switch them all off and not loose any of the core theme functionalities, those scripts are just for extra plugins?
You are welcome. Yes, we are just using those one for tabs and accordions, so if you are not using these elements in your website, you can disable those, too.
Best regards, Qode
After i update to Version 18 of Bridge Theme, seems like my page is breaking. All of my font changed and some of the layout different from my previous layout. I cannot make the header menu transparent and this is so weird. I hope you can investigate into this matter as soon as possible because i’ve tried clearing cache and disable my Cloudflare, the issue still persist.
Hello,
Please, note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin and FTP access. Thanks for understanding.
Qode
Can you please check on ipoh.mboutiquehotels.com ? Because when i check inspect element, there’s full of errors and this error has never been occured before. I hope you can get in touch with me asap. Thanks !
Hello,
There are some errors that are referring to some incompatibility with plugin with WordPress Whatsapp support https://www.screencast.com/t/pha1WRUq Are you facing with any error in frontend? Because if there is no issue, you are able to continue using your website normally.Best, Qode
