26722 comments found.
After i update to Version 18 of Bridge Theme, seems like my page is breaking. All of my font changed and some of the layout different from my previous layout. I cannot make the header menu transparent and this is so weird. I hope you can investigate into this matter as soon as possible because i’ve tried clearing cache and disable my Cloudflare, the issue still persist.
Hello,
Please, note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin and FTP access. Thanks for understanding.
Qode
Can you please check on ipoh.mboutiquehotels.com ? Because when i check inspect element, there’s full of errors and this error has never been occured before. I hope you can get in touch with me asap. Thanks !
Hello,
There are some errors that are referring to some incompatibility with plugin with WordPress Whatsapp support https://www.screencast.com/t/pha1WRUq Are you facing with any error in frontend? Because if there is no issue, you are able to continue using your website normally.Best, Qode
Hi, I installed the theme and started building this site: http://elabuelo.co/ The menu items have too much space between each one. How can I reduce that space?
Also, I read the instructions to import the layer sliders of the Theme 222 and can’t find the file to import the layer. Instructions says: “Search for LayerSlider_Export_BridgeN.zip* located in the file you downloaded from Theme Forest / XML export/layerslider folder and import the slideshows from that demo.”
Can you indicate me how can I get the demo slider?
Thanks
Another question, how can I make these icons https://prnt.sc/n19k4m clickable? I mean the icon and title
Hello,
Thank you for choosing Bridge Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access. Our support agent will gladly investigate and help you there to setup your website within our theme.
Best, Qode
I installed bridge96. I can´t see google maps in Contact form, How can I configure it?
Hello,
You should just add Google Map as element on your page and when shortcode is open you are setting options on desired way. If you need any further help, our support team is on your service at https://qode.ticksy.com
Best, Qode
Hi, I am using QODE GOOGLE MAPS, not worked. This row is blank. I placed other row with google maps and it works. I assumed that your demo is ok
Hi,
Glad to hear you manage to resolve this and if you need any further help, please, reach our support team at https://qode.ticksy.com/
Best, Qode
Hello, I followed the upgrade instructions, including installing and activating the core plugin, but I keep having the error 500. The system complains about “Call to undefined function qode_envato_wordpress_toolkit_installed() in /wp-content/themes/bridge/framework/modules/envato-wordpress-toolkit/load.php”
Do we need to have a sort of envato plugin and if so, which one?
Hello,
You are still using Envato Toolkit plugin that is deprecated. They released Envato Market plugin instead almost two years ago. Just go to /wp-content/themes/bridge/framework/modules/ and delete this folder envato-wordpress-toolkit Everything should be working well after.
Best, Qode
Hi, thanks, that did it. However, most of pages remain blank. No php error, but I noticed this error in the console: “ReferenceError: bridgeQodeAjaxSubmitCommentForm is not defined” I just have simple pages, no blog, no revslider. My child theme is very simple, mostly CSS changes. I also have a mapApi error, although the API key is defined
Thank you fro explanation. Please, send us here your website URL so we could check this closer.
Qode
Here it is: https://www.izzylife.be
Hi,
We are able to see just this one error here https://www.screencast.com/t/K7qhfbM9FrK And here you could check how it could be resolved https://developers.google.com/maps/documentation/javascript/error-messages#deleted-api-project-map-error That should be helpful.Best, Qode
That is just api key error which I am trying to get rid of it; but please click on any menu item and you’ll see a blank page and the ReferenceError: bridgeQodeAjaxSubmitCommentForm is not defined error I mentioned above.
Hello,
Thank you for further explanation. Please, reach our support team at support@qodeinteractive.com and include your website URL with wp-admin access and our agent will check this closer and assist you there to resolve this.
Qode
Hello, I sent a message as per your suggestion 3 days ago, but so far nothing back and the website is still showing the same broken behaviour.
Hello,
We couldn’t locate any email from you. May we ask you to send it again. Just include your purchase code with wp-admin and FTP access. Thanks
Qode
Still nothing; I just tried again, have you received it?
Well, out of despair I removed the entire bridge folder and copied all the files from the new version again and it’s now working. It must have been some leftovers from previous versions which are not cleared during upgrade, I guess… In case somebody else gets the same issue.
Hello,
Thank you for this update. Glad to hear this is resolved. And this is referring that update was not performed well. Anyhow, your email was in the Junk folder. And our colleague will answer you there soon. Thanks
Qode
Every time try to update Bridge Theme I get error 500 and I’ve followed all the instructions. I have tried three times updating through the FTP. Need help.
Hi,
Please, reach our support team at https://qode.ticksy.com/ and include your website URL with wp-admin and FTP access and our agent will gladly investigate and perform this update on your behalf.
Qode
Every time try to update Bridge Theme I get error 500 and I’ve followed all the instructions. I have tried three times updating through the FTP. Need help.
Hi,
Please, reach our support team at https://qode.ticksy.com/ and include your website URL with wp-admin and FTP access and our agent will gladly investigate and perform this update on your behalf.
Qode
Since updating my Bridge theme this week, my logo no longer shows on my site when viewed from a laptop or computer. I sent a support ticket in three days ago and am still waiting for a reply on how to correct the problem. This is not the first time I have had to wait days for a reply from support. I love the Bridge theme but am seriously considering scrapping it and choosing a theme with more reliable support.
Hello,
We are sorry for bad experience you’ve had. We located your ticket on our support forum and it is assigned to our agent who is working on it. We do owe you an apology for waiting longer, but we are a bit overwhelmed with tickets due to this major update. Thanks for understanding.
Best, Qode
Thank you. I did receive a reply and responded to it but have not heard back. Day 5 and the issue still isn’t fixed. I do hope Qode support is working this weekend. I am so frustrated!
Hello,
We are sorry, but our support team is not working over weekend. Our agent just responded on our ticket, so please, check whole response on ticksy. Thanks Qode
pre-purchase question: do you have a demo like “hellomonday.com” split screen veiw
Hello,
Thank you for taking interest in our Bridge theme. Yes, here you could check how it looks like: http://demo.qodeinteractive.com/bridge102/ http://demo.qodeinteractive.com/bridge88/ http://bridge98.qodeinteractive.com/ If there is any other doubt, we are here.Best regards, Qode
Hi,
I would like to export the Bridge theme options, unfortunately, when I click Qode Options -> Import / Export Options, I get the following message on the screen: Sorry, you do not have permission to access this page .
Why?
Thank you in advance !
All tabs except General are unavailable.
Hello,
Are you using latest version of our theme and Bridge Core plugin?
Qode
Yes !
Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access so our agent could investigate if you need any further help. Thanks
My item support has expired.
Hi,
Feel free to reach us here support@qodeinteractive.com with your purchase code and wp-admin and ftp access. Thanks
Qode
Hi,
I sent you an email with purchase code, wp admin and ftp access. Please check.
Thanks !
Hi,
And we answered you.
Best, Qode
Thanks, i update Bridge Core plugin and it’s good !
So glad to hear this. Thank you for the update.
Hi after update at the last version the chlid theme doesn’t work, it shows blank page
Hello,
Please, just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
I follow your instruction and replace the function.php with the new one just dowloaded but I still have the problem of blank page. If i keep normale theme everything is ok
Hello,
Please, reach us here support@qodeinteractive.com and include your website URL with wp-admin and FTP access. Thanks
Best, Qode
Hello,
since upgrading to 18.0.5, I have noticed a dark grey full width area has appeared (without content) showing up on every page of my site – located just above the central footer widget. As far as I’m aware it wasn’t there during 18.0.4 and I’m wondering if it can be fixed quickly?
Thank you
Update: upgrading to 18.0.6 and updating the Bridge core plugin seems to have fixed this issue. Thank you
So Glad to hear this. Thank you for the update!
Hello I use the Bridge theme with Timetable Responsive Schedule For WordPress plugin. During the last update of Worpress, I receive this message: Warning: count (): Parameter must be an array or an object that implements Countable in /homepages/12/d777983586/htdocs/LaCordee/wp-content/plugins/timetable/timetable.php on line 1484
Warning: Can not modify header information already sent by (output started at /homepages/12/d777983586/htdocs/LaCordee/wp-content/plugins/timetable/timetable.php:1484) in / homepages / 12 / d777983586 / htdocs / LaCordee / wp-admin / includes / misc.php on line 1126
What should I do ? Thanks
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will check this closer and try to assist you there. Thanks
Best, Qode
Hello,
I just upgraded the theme to the new version (18.0.5) and the logo / the css and some texts are not showed correctly.
The logo is going to http://test.test/wp-content/themes/bridge/img/logo.png
Some texts are like that now: [button size= »medium » target= »_self » hover_type= »default » text_align= »center » text= »
Can you please tell what to do to solve the problem ?
Thanks
Hello,
Please, just go to Qode Options and click on a “Save” button to generate new static files from your options and this should be resolved. Thanks
Qode
Thanks but it doesn’t solve the problem. I reverted by reploading the old version of the theme.
When i upgrade in the last version (18.0.6 now !) i always have the same issue: - It looks for the logo from http://test.test/wp-content/themes/bridge/img/logo.png - Some texts are like that now: [button size= »medium » target= »_self » hover_type= »default » text_align= »center » text= »
Any other thing i can look for ?
Thanks
Hi,
If you activated our Bridge Core plugin, latest version 1.0.4 and save options in our Qode Options, everything should be working well. If you need further help, please, reach us here https://qode.ticksy.com and include your website URL With wp-admin access and we will check this closer. Thnaks
Qode
I have an error also with the new update.What happend?
Hello,
What is the issue you are facing with? Please, send us here your website URL also so we could check ti closer. Thanks
Qode
i had to restore my website and upload just visual composer so that i don’t get update notifications.Now i’m just waiting for you to fix the issue that we all have with the theme.
Hello,
Please, just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If you need our help, we could of course do this update on your behalf, just reach us here https://qode.ticksy.com with your wp-admin and FTP access.
Best regards, Qode
Ever since there’s this new update, Qode Instagram has been interfering with my site. Logo and hero slider images disappear, and the custom css is not working. What is going on?
Hello,
Please, just check if you are using latest versions of theme and Bridge Core plugin and also Qode Instagram Plugin should be updated. If you are using latest versions and this is still not working, please, reach our support team at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will assist you there.
best, Qode
Hello, I am unable to edit pages, it keep saying “404 – Page Not Found” yet the page exits and it’s visible on my website. This is happening with every demo.
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access so our agent could assist you there.
Best, Qode
It’s been 24 hours and I am still waiting for a reply to my ticket.As a designer you should know that’s way too long!
Hello,
May we ask you to send us here your ticket ID so we could check the status of it.
Best, Qode
I got my hosting company to fix it. They have verified this error is being generated due to a ModSecurity Rule, and only the Hosting Provider can override it.
PRIVATE TICKET #1942963
Hello,
As we could see this has been sorted out already. If there is anything else, our support team is on your service on ticksy.
best, Qode
Hello, I am trying to update the bridge theme with the latest version but when replacing the Bridge folder the site is broken, and I can not see anything anymore, the screen remains blank.
Any suggestions?
Hello,
Please, note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin and FTP access. Thanks for understanding.
Qode
Thank you very much, I followed the instructions and everything works fine.
So glad to hear this. Thank you for updating us.
Hello! Just wondered how your support ticketing system is going? I’ve got a few tickets in that have been there 2 days. Melanie
Hello there Melanie,
We are doing our best to answer on all tickets in timely manner which should be within 24hours. Your tickets are answered. Please, check full responses on ticksy.
Best regards, Qode
Hello! I updated the theme and I have a lot of errors.
Hello,
Please, explain what is the issue you are facing with? Just note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
Hi, Is it just me or the POT file (all “language” folder is missing) has disappeared from the bridge-core plugin in the 18.0.5 update?
Hello,
Sorry for that. It will be included in our next theme update that will be released in a couple of hours. Thanks for understanding.
Qode
