28335 comments found.
Feature request: please add a Menu Navigation Element to the UX Builder. This is a must to have element. Thanks.
Hi,
You can submit a feature request or vote for an existing one through here.
If it gets enough hits, will be included in our developers’ to-do list.
Thank you.
How can I edit the search so that it ONLY searches for product categories? And so that the search results only show product categories? Thanks in advance.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Hi, I just updated the theme and now when i try to edit the product page with UX Builder it keeps on “Loading UX Builder”.
Under Chrome Console i get this error: “Uncaught TypeError: Cannot read property ‘isRoot’ of undefined at t.value (editor.js?ver=3.8.1:2)”
I have deactivated all plugins but it didn’t work. What is the solution on this?
I mention that we use a custom product template.
Thanks for letting us know that you solved the issue.
I’m sharing the link of the relevant doc in case you haven’t read it. https://docs.uxthemes.com/article/245-how-to-create-a-custom-product-pageHi, I have read the doc. The problem is not solved. We can edit the template but it keeps on Loading US Builder when we try to customize individual products.
I see that a lot of people get this error “Uncaught TypeError: Cannot read property ‘isRoot’ of undefined at t.value (editor.js?ver=3.8.1:2)” when trying to edit the product, can you post a solution on this?
Ok, I see you submit a ticket #82671. I’ll reply that.
Ok, thank you.
Hi there, Can you tell my why all my blocks are showing blurry text for paragraph? if you check my blocks on those pages from below as example.
https://www.winelab.co.nz/wine/wine-country/new-zealand/ https://www.winelab.co.nz/wine/red-wine/ https://www.winelab.co.nz/wine/ https://www.winelab.co.nz/product-tag/top-secret/not only from them, all my blocks are showing blurry texts except this page.
https://www.winelab.co.nz/wine/alcohol-free/I think it was okay before. how can I fix this? I have no idea what caused this problem.
Thank you.
Regards,
Lee
Hi,
I checked all the links in your message but can’t see any blurry text. Can you clear the cache of your browser and check again? Please also check with another browser.
Hi there,
I tried it from different browser and different computers, sometimes it shows clear text, but when you try make your browser smaller size it suddenly change to blurry text and it goes back to clear on certain size. I found it showing blurry on my laptop but desktop was fine. so I tried to minimize browser size on my desktop. can you please check again? if you just slowly minimize browser it will certainly showing the blurry text. Please let me know. Thank you.
egards,
Lee
it is possible to change the background color for the sticky header? i cant find the option for it. I need to change the background color and the nav color in the sticky header, why you dont implemented it?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Is it hard to add some advertising banners outside of the container – on the left and right of the container?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
I imported demo content that I want removed … I can do this by hand but it will take some time. Is there a way to remove it via the theme settings ?
Hi,
Demo content is imported to the database, you can’t remove that via options. You have 2 choices, using a Wordpress Reset plugin (if you want to start from scratch) or remove all demo content manually.
Is considering purchasing this theme. One question though.
I would really like to be able to use the Google Font library, which is possible in this theme. However, I have an alternative font that is not in Google Fonts, that I wish to upload and use. I can read that it is possible to use custom fonts, but would this mean that I would have to disable Google Fonts, and upload all the fonts (h1, p ets) that I need to use, along with the new alternative font?
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We see that your support period is active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
This may not be the right place to ask for such help, but let me try 
. I have a problem with my online store. Notifications emails sent by woocommerce are not always translated. Sometimes output is in my language, other times it gets displayed in english.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Thanx a lot. I just submitted a ticket
Hi, How can I make Blog Posts block call posts from custom post type? Thanks
How can i default close accordion on product page (in ux builder i have [ux_product_tabs style=”accordian”] but accordian is open. ? Is any option to show SKU number on product page? Mayby tag like [ux_product_sku]?
Hi – I’m trying to use the new WP Google Maps shortcode (https://imgur.com/hN8BBiz) I created by using the text element however, the map will not display. I guess the short question is – can I use WP Google Maps (and not the default, vanilla Map) and, if so, how do I insert into a page?
not sure why, but the imgur image disappeared, so I’m reposting this: https://imgur.com/a/T9T7sXD
Is there anyway to change links colors without affecting the color on catalog products title and menus?
When I use Customize > Style > Link Colors, it changes what I want but also changes product and categories titles which I don’t want. Is there an easy fix for this?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Hello, is your theme able to work with this: https://wordpress.org/plugins/jonradio-multiple-themes/
I would like to use multiple themes in my site. Eg, for my blog section, I would like to use Extra theme from Elegant Themes. Is it possible? Cos I’m used to using Divi builder but I would like to use Flatsome for its extensive functions in eCommerce.
Please let me know.
Thank you
Hi,
We haven’t tested that plugin yet. I suggest you join our official Facebook Community and get our active users’ (+16K) opinions about it.
is there anyway to adjust to sidebar width in Flatsome ?
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We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
How can you put the shop page full-width
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We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
So i don’t keep banging my head against the wall can you tell me if this is possible. Grid view on shop page and list view on category page? You show this on demo site. I have tried changing products per row to one but that makes the shop page just have one giant icon below another. Thanks
Hi,
It’s not possible with the default templates. But you can create your own main Shop Page as a UX Block and use its shortcode into Flatsome>Theme Options>Shop>Product Catalog -> Shop Page Content. This will replace your custom shop page design with the default main Shop page template.
Hey, how do I allow customers to upload their own profile images on “My Account” page and preferably only on “Account Details” section ?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Hi,
Like others have reported, I’m also getting the Search Console Error: Either “offers”, “review”, “bland”, or “aggregateRating” should be specified on my product pages.
Please check the product page rich markup documentation so that the product pages can reflect these best practices.
https://developers.google.com/search/docs/data-types/productThanks, Chris
Hi,
This issue is related to Woocommerce, not Flatsome.
Thank you for the heads up, keep up the great work.
1. Is this Theme suitable for multi vendor & multi Product Marketplace? 2. Is it compatible with WCFM Marketplace plugin”
Hi,
We don’t officially support such plugins. But there are many users use Flatsome as a multi-vendor shop. So, it’s better to ask that to our active users (+16K) in our official Facebook Community.
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