1736 comments found.
Hello Guys, You need to look into the scrolling on your theme. Even in your demo pages the scrolling is skipping. I noticed it in the blog pages specifically
Hello Markovacreative!
The Chrome browser was updated and it has caused the issue. Our IT team have already found the solution and it will be added to the theme update.
Best regards,
DFD Support Team
Hello Again!, i spent a month testing this Theme and there is some things not working properly
im still waiting for the fix of the Mega Menu, i add some other issues!
• MegaMenu does not work Full Width option
• Graphs and progress bars, you can not add decimals with comma, 10.5 or 55.4. It does not recognize the pie charts.
• In the portfolio you can not change or format the texts, you can not add a simple dot and a bold letter or a list.
• The Full widht option in a “default” template of a pages does not work.
• Top header menu in mobile can not be managed, it should be possible to select whether to display the socialmedia icons or not, and the icons aligned to the right leave a blank space to the left, it looks untidy.
• There is no widget or addon to place a simple icon in the visual composer.
• It does not work well in the one page scroll template mode. In the MOBILE view, the graphics animations do not work, and if the Footer is too Long you can not go back to the previous section, nor does the top header mobile menu fall back. and you have very little preview space.
• In the mobile version the Additional Header navigation does not appear, nor is there an option to appear in the menu.
• Google maps does not work.
Hello Dlascasasb!
Thank you or the feedback!
1 The full width doesn’t suppose to work with mega menu.
2 Only integers are allowed. It should work this way.
3 You can add WPBackery module and style the text you need with the custom HTML.
4 As default page template is boxed. In case you need full width and boxed rows, please, use For page builder page template.
5 You can customize header with header builder and place the elements on mobile according to your design, check more details here.
6 You can check icon list or info box. You can also use Icon (default WPBackery module).
7 There is no issue with the footer on one page scrolls, if you have these issues on your end, please submit a ticket in our support center. The animation is not supposed to work on mobiles, you can check our demo as well.
8 Please make sure you have enabled top panel as additional navigation is displayed there. For example you can check this page.
9 Please make sure you have added Google API key in Theme Options > General Options, more details about key creation here. If the key is added please make sure you have enabled Javascript API for the map, added billing details and link to your set in API settings, all these settings can be checked in Google API console. Please go to the page with the map and open the console in browser, you will see the error with the link to google console documentation. Please make sure you have added the address in one line.
Best regards,
DFD Support Team
1- the option is available on the Theme Menus
2 – Yes work that way, but if yoy want to display the exact number 55,78 you can´t!
3 – Yes indeed, but the deal with the portfolio option is less complications, WPBackery you have to build or copy the same structure in every place.
4 – i already try the for page builder and does not work!, only in the blog, portafolio, templates work.
5 -No, You can’t, there is no options to configurate the mobile menu, in the link you sent me you can see the socialmedia on the right, and if i want not to show them i have to quit the option that also desapear on the desktop heading. so you have to work on that! also can´t be arrege it, to left centre…..
6 -yes indeed i use that one! but i jut need an simple Icon. the rest is to messy
7 -yes is a issue!! try yourself!
8 – same as point 5
9 – i already try it, but google ask for a payment method. 
1 Unfortunately, it cannot be hidden if Mega menu enabled.
4 Please let us check it for you as full width works on Page builder.
5 Have you checked Header builder? Please check this screenshot and this age as example.
7 Submit a ticket and we’ll be able to check it for you. Do not forget to provide us with the link and WP access details.
8 There is no issue with the additional menu, you can check it on Header we built as an example for you.
9 You need to add billing details as they are required by Google for Google maps.
Best regards,
DFD Support Team
4- You already had my login details, i will prepare a page where you can check all the “issues”and send you a ticket with the link.
5 – will try that option! , also, the second link you provide, on desktop looks misaligned! on mobile and tablet looks good. 
8- If you use the one page scroll “template” on a page, on the Mobile version the secondary menu, when you scroll down, stay sticky. in a regular page, hide itself. also the animation of the Graphics , progress bar does not work properly. stays i 0, also if i set up with no animation, stays in 0.
8b- Also If you use the one page scroll “template” on a page, when you get to the footer section, you cant scroll up again! on from the Mobile version. i have and Iphon X, and i tried from different browsers and happen the same.
9 and they charge you for using it?
and Thanks a lot for your Fast replys!!!!!!!
5 It’s just example and we have set different elements alignments just as example of the Header builder possibilities. You can set any position you need.
8 As for the header, it works the same the same way as on PC – always visible as it’s one page scroll and you do not scroll page but see next slide. You can try mobile redirect plugin so you can change page template for mobiles only. As for the progress bar, would be great if you let us check it on your site.
8b Please make sure you have latest theme version as it’s already fixed. Anyway, we’ll recheck it for you.
9 It’s better to check in Google.
Best regards,
DFD Support Team
Hi there, I’m wondering how I turn off column stacking for a row? It’s usually there in the normal Visual Composer but I can’t see it in this modified version?
Hello Henryscat666!
Could you please, submit a ticket on our support forum and clarify the request a little bit?
Best regards,
DFD Support Team
Hi,
I have both pricing tables and pricing list on my page. On the pricing list I could change the currency symbol to be after the price but pricing tables doesn’t have this option. Is there a way that I can change this in the tables too?
Hello NikkBingo!
There is no such option in the module, you can set currency symbol instead of the currency fee. Could you please, submit a ticket on our support forum and provide us with the link to the element in questioning? We’ll check what can be done.
Best regards,
DFD Support Team
Is there an HTML version of this template?
Hello User44059!
There is no HTML version of the theme.
Best regards,
DFD Support Team
Hi there, I bought your theme “Native” a few months ago and now that I’m finally getting to install it the file doesn’t go through wordpress, it says that a file is missing in the .zip file. I know I don’t have support service anymore, but this a problem regarding the package, that looks like broken, so I can’t even use the product you sold me. I tried to download the .zip file for installation again from the envato market, but this too gives me an error when installing. Can you kindly check that the delivered installation package is really complete? Thanks a lot. Best regards, Carolina
Hello Carolina!
Probably your server configurations are lower than required. Could you please submit a ticket in our support center and send us the link to the site, WP, FTP access details? We’ll help you with the installation.
Best regards,
DFD Support Team
Need help with Search Results I have a photography website, and when you search for the titles of my art, I need them to return that particular image. The images themselves still show “No image selected”. That’s because the theme wants to display the post featured image there, but the image posts are images themselves, and don’t have a featured image assigned.
So, I need a search that finds attachment posts and would like to see the attachment image appear on the search results page. Can someone help me with this?
Here’s the search result issue: https://robskinnon.com/?s=Lucy+Vincent
Appreciate anyones help!!!
Hello Skinnon7!
Search result page inherits styling from Theme Options > Blog Options > Blog archive page options. As for the “No image selected”, please make sure you have set Featured images to the pages/posts/portfolios/galleries as featured images supposed to be displayed on the search result.
Best regards,
DFD Support Team
I’ve got that enabled, however a single image within my gallery can’t have a featured image because it is the “title” being searched. I have over 100 titles (images) that I want users to be able to search for, and I want that to return a thumbnail of the image. Any options to get this to work?
We haven’t changed the default Wordpress search and it supposes to search for posts/pages and not images. Probably, you will need to use the plugin to get the functionality you need for images. We haven’t tested any for this purpose so cannot provide with any recommendations.
Best regards,
DFD Support Team
Hi, is it possible to install multiple demo layouts in order to take elements from different layouts, or can you just install one at a time?
Hello Fryerben!
You can import as many layouts as you need and combine them. Please contact us via Envato contact form in case you need more details or have any questions.
Best regards,
DFD Support Team
Hi,
We bought your theme back in 2017 and have now extended our license for 6 months. We did not get a new purchase code for support and our old one doesn’t seem to work. Can we get a new one somewhere.
Thanks in advance.
Hello Econsor!
You are already a member of support forum so you can access with the econsor and your password, you can also restore the password using your email. You can always contact us via Envato contact form in case you need to restore access on the support forum or you need our assistance.
Best regards,
DFD Support Team
Hello!
Any news about a major update? With new designs or speed improvement? Maybe buddypress community based design / demo?
Thank you!
Hello Avrcata!
We do not have any new information to share.
Best regards,
DFD Support Team
Why is the customizer so slow in this theme? What can i do about it?
Hello Proxyon!
Please make sure the server configurations are as required. please try to adjust theme’s styling via Theme Options.
Best regards,
DFD Support Team
Yes, i already followed this but no other theme i use is so slow like this in customize.
I cant get rid of the picasa, xing and periscop in social network either for some strange reason?
We have extended theme options and they need server capacity to be loaded in customizer so we recommend using Theme Options.
Best regards,
DFD Support Team
They will not be displayed on site if you will not add the links. Just remove the link from the field.
Best regards,
DFD Support Team
Theme options works faster, thank you. Still the icons is visible thou i removed them. Maybe the cache. I will come back if this is an issue. Thank you
Sure, will be glad to assist.
Best regards,
DFD Support Team
Hi, I have an issue with the contact form. I need to detect the submit action, for analytics scope.
Usually I use the following scripts:
<script> document.addEventListener(‘wpcf7mailsent’, function(event) { window.dataLayer.push({ “event” : “cf7submission”, “formId” : event.detail.contactFormId, “response” : event.detail.inputs }) }); </script>
But it’s not working with the form provide by the theme. Can you help me?
Thanks
Hello R_benetton!
Could you please submit a ticket in our support center and clarify what form you are using (wp access details would be great)? We’ll check it for you.
Best regards,
DFD Support Team
Hi, we have a second menú on our custom header and we want to show links like buttons in a differents colors. To do this, we have included each menu option in a different class in “Appearence->Menus”, but it’s impossible to get to that class with css because your css estructure is very hard to understand. How can we do to change the text color of the option menu 1 that has a class named menu1? Many thanks.
Hello LOLA4!
Could you please submit a ticket in our support center and send us the link to the site, WP access details? We’ll check and help you.
Best regards,
DFD Support Team
Hi,
Iam having a problem to change the color of the title of the widget !
I went to: Thme Options -> Typography/Fonts -> Widget typography -> Widget title Typography and i change the color but it keep to show the title in gray!
Any idea what i should do ? Best regards !
Tony
Hello Tony!
Could you please submit a ticket in our support center and send us the link to the site, WP access details? We’ll check the theme options applying and help you.
Best regards,
DFD Support Team
Hi, i tried to enter the item purchase code, but it doesn’t work !
As we can see registration is done http://prntscr.com/mwujax, Please check the spam folder. You can also contact us via Envato contact form.
Best regards,
DFD Support Team
Dear Sir, Thanks for this lovely theme,
there are many problems with JavaScript, like when you modify the page with WPBakery in Front-End Mode, the page interrupt and the browser shows a message to “Wait”, I’ve tested that on so many browsers and they’re all up-to-date but the problem couldn’t be solved, the same problem happens when trying to customize the website it freezes because of problems with JS. May I know the reason, please?
Thanks in advance.
Hello Uisestok!
Thank you for the attention to our theme.
Please make sure you server configurations are as high as required, please check requirements this article.
Could you please submit a ticket in our support center and send us the link to the site, WP and FTP access details?
Best regards,
DFD Support Team
Thanks for your interest,
I’ve submit a ticket
Aww, everything is working perfectly after I modified the php.ini carefully, no need to see my ticket I’ve submit.
you gonna be no.1 in my top ten list! Thanks buddy! Great support <3
Always welcome! We glad to know the issue is fixed!
Best regards,
DFD Support Team
Hello, I have tried to replace the logo in the theme options with a different logo but I cannot get it to change in the demo content.
Can you tell me how I can change out the logo on the header and on the login page?
Thank you.
Hello SSmith_Artis!
Please check Theme Options > General Options > Header Main Logotype image and Theme Options > Header Options > Header style(number of your header) > Header logotype image.
Best regards,
DFD Support Team
Hello, Thank you for that information but I have already changed the logo in the General Options Main Logo Type and it does not change the logo on header. No matter what style header I select I still have the same Native logo.
I am using the number 37 content.
In our demo we have used header style 2 and logo is set in Theme Options > Header Options > Header style 2 > Header logotype image.
Please check and let us know.
Best regards,
DFD Support Team
As I have mentioned twice now in both previous comments I have already replaced the logo in the General Options area of the Theme Options. I have put a new logo in several times with no change on the front end of the website.
Again, I have checked, replaced, removed the logo in the options area with no change. I have tried every different header style with no change.
Sean Smith
Could you please submit a ticket in our support center and provide us with the link to the site and WP access details?
Best regards,
DFD Support Team
This theme is compatible with Elementor?
Hello Leandro9000!
We have checked this plugin on our dev site and it seems to work correctly. However, we haven’t tested all its features and cannot tell you if it’s fully compatible with the theme.
Best regards,
DFD Support Team
Hello, i want to make my Vimeo video to autoplay!
Hello Petarpetrov!
Could you please submit a ticket in our support center and clarify some more details of the request? What element you have used to display the video?
Best regards,
DFD Support Team
Hello, Do you have a portfolio template with only pop up of multiple images when we click a portfolio item? I don’t want any page redirection, just popup with multiple image slider gallery. Let me know you have that?
Hello Varghesedxb!
You can create the portfolio module and in lightbox you will see the images added to this item. You need to set Lightbox in hover options.
Please contact us via Envato contact form in case you need more details.
Best regards,
DFD Support Team
Hello,
I bought your theme (Native). I set up front page and now I need to create new subpage. I want this page http://nativewptheme.net/home/portfolio/custom-project-1/ ,but when I use demo impoter, only front page was loaded. Please can you tell me how can I import this demo page.
Thank you
Hello Bechynsky!
The requested portfolio item is added to the the 26_Home demo content, you can import it via Wordpress Importer. Please check this article for more details > scroll to WordPress Importer.
In case you need more details or assistance, please submit a ticket on your support forum.
Best regards,
DFD Support Team
