26721 comments found.
Hi, It seems since the update my line breaks in my Qode Slide text are disappearing. When I re add the break and update it now removes the code. Do you have a solution for this?
Hello,
We located your ticket with same topic and it is assigned to our agent who is working on it and will help you there asap.
Best, Qode
Hola, he comprado la plantilla Bridge que trae el complemento WPBakery Page Builder, hice una página con este editor y ahora no puedo modificar unas imágenes, no me aparece con la misma interface que antes, no sé desde cuando pero hace 15 días todavía cambié una imagen. Me salen unos bloques y no puedo cambiar nada.
Hello,
Please, just make sure you are using latest version of WPbakery page builder where is added compatibility for WordPress 5+ so you could continue working on a way you used to, using backed editor.
Best regards, Qode
I installed TRavel Theme, I need all those plugins ..like Qcode Tour and few more…please email it to me…. ramesht4@gmail.com
Hi,
All those plugins are included in our theme package file. And here is part from our Official where you could see how to find and install those plugins http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/
Best, Qode
Hello,
if I want to edit a portfolio, the page is loading for too long … Any suggestions?
Hello,
Please, check if you are using latest version of our theme and Bridge Core plugin and also WPbakery page builder. Also, try to deactivate all third party plugins. Please, let us know how it goes.
Best, Qode
Hello,
sorry for waiting…
It was a compatibility problem but it works perfectly ok?
Thank you 
Great. Glad to hear this. Thank you for the update.
Hello there I insert a Table as Text (html) and it don’t works to text-align left. How can I change this?
Hello,
May we ask you to send us your page link so we could check this closer and try to provide you with right css code. Thanks
Qode
Hello, it is solved with css code:
table td { text-align: left; }
but it only work if I insert it at the top of the css box 
Thanks a lot, your support is great :))
Glad to hear this has been resolved. Thank you for the update!
Cuando elegimos en apartado de “Ajustes” – “enlaces permanente” la opción de nombre de la entrada, solo nos funciona la página de inicio, cualquier otra pagina da el mensaje de error “ERR_TOO_MANY_REDIRECTS”
Hello,
We managed to find your ticket on our support forum with same topic and it has been answered by our support agent, please, check response on ticksy.
Best, Qode
Yeeesssss!! .. finally .. this major update makes me relieved … specially for Loco Translate .. everything works well now after updating WP and all plugins, include the crucial one, bridge core. .. thanks a lot!
Hello,
We are so glad to hear this. Thank you for sharing this honest feedback here.
Best regards, Qode
Good day,
When I activate the latest Bridge theme, the website completely breaks and displays lines of code on the fronted in place of the content. The menu disappears completely as well.
I have followed the process exactly as in the documentation and this results in exactly what I was scared of, a broken site.
Any advice would be appreciated as I cannot afford to rebuild the entire website because of issues caused by the theme.
Look forward to your response.
P.S. No support response, PRIVATE TICKET #1948764
Hello,
As we could see your ticket has been answered. Please, check whole response on ticksy. Our support team will gladly assist you there.
Best, Qode
I saw many people ask a same questions on how to change “about the project”. I have the same question. Why not fixing the basic problem in your theme, not instead of developing more than 300 demos? If each of your theme has a big fault , what is meaning for 300 demos? it is 300 faults !!! On the other hand, I have submitted a ticket for three days via http://qode.ticksy.com, but no any response at all. Can yo check your ticket system often? We buy your theme and want to deliver this project to my client soon.
Hello,
We are really sorry to hear about this bad impression you’ve got. Anyhow, we rechecked your ticket that has been answered already within one day. We really find it unfair to write something that is not true here. Additionally, please, note there is difference between “fault” and something that you are not familiar with. Which is why our support team will gladly help you and it on your assistance on ticksy. Really hope, once everything is sorted you’ll change this bad impression you’ve got and eventually you’ll find joy using our theme.
Best regards, Qode
I am seriously considering buying your theme. Just one thing… the popup at the bottom of ALL your demos drives me crazy. It is so annoying. It get’s in the way of researching your theme.
Just thought you should know. I can get over it… but I bet I am not the only pre-sales person who is frustrated by having to click it closed, over and over and over and over and over and over…
Hello,
Thank you for writing in and taking interest in our Bridge theme. We are sorry to hear you are dissatisfied with our toolbar on the bottom. We found it could be really helpful for our customers to find the best demo site for their websites. Thank you for this feedback anyhow.
Best regards, Qode
Your updates keep breaking my websites. No core plugin can be found to install. This is bad for business, yours and mine. Thank God I have a good backup system.
Hello,
We are sorry to hear you’ve experienced trouble doing latest theme update. Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. You’ll see message about this plugin in your dashboard and just follow it in order to install it https://www.screencast.com/t/n8dhuezqWe0 Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.Best regards, Qode
I have done all of this, several times, from the automatic update link found in the Envato Market plugin and from the Appearance/theme page. All I get is a message to install the Core plugin but no link, there is no plugin anywhere. So I downloaded the entire bridge theme, found the Core plugin and uploaded it from there. All is well but this update needs updating.
Thank you for updating us. Glad to hear this has been resolved.
Hi, i have a small issue, well i tried to add more text into the description adn the excerpt in the tour item, but always cut it and dont show all the description, you can see it here http://elittbrokerinmobiliario.com/tour-item/en-venta-2/ so i tried everything but nothing happens, this is the only thing that i need to end this website, thank you all for your support
Hello,
No, there should be no limitation for this part in the code. So, you could add length in desired text here https://www.screencast.com/t/I8Dm7orA We will gladly check this closer on your installation, just reach us here https://qode.ticksy.com and include your website URL with wp-admin access.
Best, Qode
Hi, how can I have sticky fixed menu on mobile devices too? Thank you
Hello,
Yes, there is an option in Qode Options > Header to enable sticky for mobile https://www.screencast.com/t/P4xEas8aoCpbest, Qode
Hi team,
I sent a ticket support (#1945098) few days ago and I didn’t received an answer yet. What is the response timing of the tickets? Would like to know if someone already take care of it or if it’s lost already? thanks
Hello,
Your ticket has been answered. Please, check full response on ticksy. We are really sorry for waiting longer. Usual response is within 24hours, but we are overwhelemed with tickets these days because of major update. Thank you for understanding.
Qode
Thank you for letting me know. Understand that must be tough for you guys and really appreciated your reply. I will go and reply to the ticksy now. Thanks
You are welcome. Your ticket is assigned to our agent and will be replied asap.
best, Qode
Hello, why is my slider not showing? https://inflatablefishingraft.com/
Hello,
We have just checked your website and as we could see, everything is shown well. Here is one short video we just made https://www.screencast.com/t/8QJKierUAUj So, we assume this has been resolved already. if you need any further help, please, reach our support team at https://qode.ticksy.comBest, Qode
Hi you note WP Bakery 5.5.x compatibility for the theme. What is the current version included in the v18 theme? Thx
Hello,
In version 18 is added WPbakery 5.7 that is latest version. Here you could check whole change log http://bridge.qodeinteractive.com/change-log/
Best, Qode
Hello, I add image to the author but How i can show image author in blogs. Thanks
Hello,
This image is the author’s gravatar. You can create your gravatar at the following link: https://en.gravatar.com/
just please make sure to register using the same email that you used to register your WordPress user account and then your gravatar will automatically be added to all posts that you publish.
Best, Qode
Hi!
We were looking to see if you had the PSDs for Bridge? If so, would have them for every demo?
Hope to hear back,
Hello,
Thank you for taking interest in our theme. Yes, our support team will gladly provide you with desired PSD file on your request. We have almost most of those.
Qode
Hi,
I opened a tickets requesting these PSD files through your support and have not gotten a response. Is there any way you could help me with these files? My ticket # is 1951665
Greatly appreciate any help.
Hello,
Your ticket has been answered. Please, check whole response on ticksy.
Best, Qode
Greetings,
I want to purchase the theme and integrate Bokun as a way to purchase a service and connect directly to other channels’ availability. I want to know if I will be integrate a simple Iframe with this information in the tour section, particularly in the demo91 : http://bridge91.qodeinteractive.com/ – I managed to inspect and edit the HTML in the demo directly to see a preview and it worked out well : https://imgur.com/a/AEYOtS6
Do you think I can integrate this easily? I am a novice in Wordpress and do not have any previous skills in web development (just thinking logically). Thanks!
Hello,
Thank you for taking interest in our theme. We are using WP Job Manager and our Qode Listing plugin for this demo website. And you are able to embed iFrame to sidebar of listing or in main content part. But, please note, we really didn’t test our theme with this so we cannot confirm compatibility. If there is any other doubt, we are here.
Best regards, Qode
Hi Qode – we’ve updated all themes and plugins to latest version, but can’t get rid of the “Version 18.0 – This is a major Bridge update. In order for your version to work properly, please do the following:” notice – how can we remove this? Also, the child theme bundled with Bridge originally no longer works – had to revert to parent theme to get website working – is this intentional? How can we create a new child theme in Bridge 18.0?
Hi,
We managed to find your ticket with same topic on our support forum and our agent answered you there. Please, check whole response on ticksy. Thanks
Qode
