8686 comments found.
Hi. The custom black and grey Google map on you demo page looks great but I am unable to find how to change the colour of the map in Uncode. Currently it appears grey and red and there does not appear to be any customisation settings. How is this possible?
Hi Matthewdf! Not sure what you refer since the module has few options when you open it, try to replicate these settings: https://undsgn.d.pr/AAI2oF
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you for your quick response. Looking at the screenshot provided it seems our saturation setting was causing the issue. Thank you again!
Hi Matthewdf and thank you for confirm! 
Hi! Is it possible to make the carrousel slider to slide not to the next image, but to the next 5 images?
Hi andreasanchezhyg! This is only possible when you click on the dots (not when you click on the arrows), ex: https://undsgn.com/uncode/features/media-carousels/
I see, is there a way to make those arrows to work as dots? or to change the style of dots?
Hi andreasanchezhyg, you need to modify a bit the code but it’s really risky since it’s the same that master all carousels (also headers), I strongly discourage to this for a subtle difference.
I really need this to work, and I don’t have any other carousels on my page. Can you please give me the trick?
Hi andreasanchezhyg, we are sorry but we cannot support customisations here as for Envato policy otherwise other 45.000+ customers should expect the same and this is really time consuming: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
If this is crucial for your project please refer to these suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209
I understand. Thanks.
Thank you for confirm even if we cannot help.
Hello, is there any way to join the first and second sections so that there is no empty space between the divisors? http://www.celediaz.com/tele/
Hi, nor easy without the possibility to check the shortcodes and setup you created but it seems you just need to apply a dark separator instead of white, this gives sense of continuity.
when I select a color for the divider, it does not make the shape and it is completely horizontal
it is working well?
Sorry but I don’t get you, we don’t have any tickets related to shape dividers so it’s supposed it’s working pretty well.
I mean, when I select a color in a divider, it stops working. And it does not take into account the type of curve and appears straight. Can you verify what is happening? Do you have examples of separators with color applied?
https://ibb.co/X8v9vbF https://ibb.co/dP3CT48 https://ibb.co/6RHccy3 https://ibb.co/qjGBn8RThen, why does not it work? Have you seen the links?
As you can see everything is working as expected so I cannot understand from few screenshots what is the problem, here another test and everything is fine: https://undsgn.d.pr/c3ikQ3
Anyway fi you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation: https://support.undsgn.com/hc
Hi, how can you make the list of dates in this example? In the demo files, it is not. https://undsgn.com/uncode/homepages/creative-artist/
Hi celediaztristan, this is part of new demo contents, so you need to install the new version, then in case delete this page if you have imported and import again, anyway these are just rows of contents.
Yes, I downloaded it again, and now I have the new one. But that module does not appear mounted. http://www.celediaz.com/homepages/creative-artist/
Hi, no this is not the last version of this page, this is the old version of the Creative Artist. You need to have last version of Uncode, delete the old page and Content Block (delete, not just put in the trash) and import again.
ok. It is run. Thanks
Ok thank you for confirm!
Hello Undsgn, I cant figure out where i need to adjust this, there is a black bar on the top of the page and the font color in the header is black and should be white. It was white but now its not. See screenshot for reference.
https://www.dropbox.com/s/h0uph3am6h50u11/Screenshot%202019-03-27%2019.42.29.png?dl=0TIA
Also, is there a simple way to adjust the padding in the footer so that there isn’t such a big blank space like in the attached image:
https://www.dropbox.com/s/lmudvi14v73ehhq/Screenshot%202019-03-27%2019.59.21.png?dl=0thanks!
Hi freshDesyns! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Or at least ask for support with an account that bought the theme. Thank you! https://support.undsgn.com/hc
Hi need to now about SEO its good ?
Hi OmegaPT and thank you for interest! It works really good and it’s also compatible with Yoast SEO that is the most trusted and free solution for WordPress SEO.
Hi efdesignbr and thank you for interest! No Media Gallery are defined by width value ( https://undsgn.com/uncode/homepages/portfolio-photos/ ) or by the justify method ( https://undsgn.com/uncode/homepages/portfolio-gallery/ ).
Hi! I have a problem with creating a page, – I go to New Page, upload a media gallery with 20 images (all saved for web, so not too heavy), and press Save, and when I want to view this page, I do not see any content. What is the reason? I tried adding this page to the menu, as a sub menu item, with a parent theme. And it is the same, empty page, no media content is displayed.
Also, I want to create a vertical menu, with sub menu items, – i want to have my photography projects under the common title, and so when I open main menu and sub menu items appear, I can select a submenu item and the whole thing remains open , so any time I can switch to another photo story I have under this menu. How do I do it?
Hi viku_ku! 1. It seems you have a Memory Issue or a problem with possible extra plugins, are you compliant with the Server Requirements? https://support.undsgn.com/hc/en-us/articles/214000785
2. Not sure to understand but you can check if you refer to this option: https://undsgn.d.pr/7gYxWs
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Any advice on how to easily put facebook pixel to uncode theme? Thanks
Hi alpinadha! You can use a plugin like Insert Headers and Footers to insert the FB codes or probably there are also specific FB Pixel plugins: https://wordpress.org/plugins/insert-headers-and-footers/
Hi, are there any known issues with sidebars in a page with latest version? They seem to break the page content. Help…
Hi harrison! No sorry we don’t have any reports and from here is working fine, in case please share your site or try to remove widgets from the sidebar (maybe you have an issue in some widget): https://undsgn.com/uncode/blog/blog-boxed-sidebar/
Thanks, I noticed that by switching the page – Content Width from inherit to either full or limit fixes the issues. May be worth looking in to..
Hi and thank you for confirm! Maybe I don’t get you but this is how is supposed to work, when you use “inherit” you use the same value declared in the Theme Options.
Hi, When I change content width nothing happens. I have deleted cache. Any idears?
Only main navigation width change to the new 1600px setting. Content is still fullwidth. I have all inherit checked on the page itself. And disabled fullwith in theme options both General, Header and Content. What am I missing?
I can only make it smaller using “boxed layout” 
All pages build with WPbakery does not change.
Hi pors! Please show your site so we can check what is happening, it’s not easy to help without a link. I can only think you have set 100% for site width: https://undsgn.d.pr/aeTRKS
I have changed that. You can view here : vintageart-dott-dk but pages like the shop does change vintageart-dott-dk/shop
Hi pors! I see the shop is 1400px width, what is the problem here? This is the limit width you choose.
But it is only the shop page that change not all the other pages build with wp bakery like the funiture shop homepage. Only the header shrinks rest is fullwidth.
Got it – I have to change all the elements to not fullwidth on all the pages.
Hi pors! Sorry for delay during weekend and thank you for confirm!
Hi, I am having trouble with video header (newest version 2.0.2). Even I set up a cover image for mobile, it mostly shows only grey background without any image/video. Unfortunately, it is absolutely unreliable. Especialy on Safari (iPad) or iPhone Google Chrome). Please, fix it :/
www.forpix.cz
Hi Darkwood3r! From here everything is working as expected, so we cannot help too much without a deeper check: https://undsgn.d.pr/YvG7Qs
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi. how do I move the position of the icon that I added to the menu from left to right?
Hi jycustom! Sorry but I really don’t understand what you refer, is this something is possible to see in our demo? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Um, one of the pages contains a blatantly nude woman thumbnail. I believe this violates Envato’s TOS and it’s embarrassing to pull up at my office. Are you guys going to address this: https://undsgn.com/uncode/homepages/portfolio-video/
Hi ywamnorthcascades and thank you for note, this was a frame from the video, now changed.
Thank you very fast response, you guys are great
Hi, thank you for note and for confirm! 
Hello! How can I change the font size in the footer. CSS or theme options? THX
Hi stefanstraeter! You need a bit of CSS, not sure if this works for you too:
.site-footer p, .site-footer li, .site-footer dt, .site-footer dd, .site-footer dl, .site-footer address, .site-footer label, .site-footer small, .site-footer pre, .site-footer code {
font-size: 16px;
}
Problems with installation. After I’ve installed I see totally different look. It was good in demo but it is empty and I need to create everything step by step almost from scratch. Sorry it is not what I expected. It I’, trying to IMPORT DEMO I always see “Sorry, you are not allowed to access this page.”
Hi happyspott! What problems you have with installation? If you have an odd issue other users are not reporting please give us more details so we can help.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Sorry, you are not allowed to access this page.
Do you have red messages here? https://support.undsgn.com/hc/en-us/articles/214000785
In case all is green and this is not problem please open a private ticket so we can access your installation privately and help.
PS: notify when the ticket is opened.
In you System Status all green. If I click on Import Demo I don’t see page like on you Documentation https://support.undsgn.com/hc/en-us/articles/214001065 I immediately redirected to Related Posts plugin in does something successfully and nothing is imported. If I go back to Uncode settings and click Import Demo I will be redirected to Related Posts for WordPress Installation again. So I never can import the Demo
Ok, I see you opened a ticket and we requested logins to check!
Is it possible to swap a linked photo (single media) at hover for another without additional extensions?
Hi pretty-cool! It’s not an actual feature of Uncode, sorry.
Thank you for the fast feedback. Then I will use an extension.
Hi and thank you for confirm even if we cannot help with this!
Hello, is it possible with this plugin (https://theeventscalendar.com/product/wordpress-events-calendar-pro/) to set the theme via the theme settings? I would like to integrate events, but from an external website such as Eventbrite. Do you have any idea how (or a better idea as the plugin i mean) it works best with Uncode? Thanks and regards, Fabian
Hi fabianenzensperger! I’m sorry but we don’t have previous reports for integration with Eventbrite or external event sources. I saw this plugin used by many users but I cannot tell what kind of integration they performed sorry (just saw installed and used in some pages). Otherwise you can use a CPT solution to create your Events section but it’s not external source (but gives you control via Theme Options and Posts module): https://support.undsgn.com/hc/articles/213457309
Hi Excuse me, but I already bought themes. I created one of the themes here I want to connect two domains. For example, 1) domain.com 2) domain.kr Only the first part is the same, Should I buy one more theme license?
Hi taro87! As for Envato License terms you can use a theme (not only Uncode) in one single domain only, unless the other domain is only for development purpose, please find more info here: https://support.undsgn.com/hc/en-us/articles/115000880409
I used buddypress and other plugins to make wordpress to a small community site. Now I want to make use of this theme, so that every user’s post content is grid layout. Can you do that?
Hi qqq121! I’m sorry but we don’t support directly BBPress, lot of users use it with Uncode. If you want to try you can buy Uncode, test and if it doesn’t work for the scope you need we can offer a refund (BBPress issue related), so you can try at risk free.
