26721 comments found.
The latest update has locked us our of editing them options here is the message we are getting: Sorry, you are not allowed to access this page. Please advise
Hello,
Please, just make sure that you followed right procedure for doing update of Bridge: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
Since a few weeks we have problems with our Meta Title. It seems that something has changed. We are just using default Qode SEO without any plugins like Yoast. We checked other sites that are also using Bridge >18.0 and there’s the same problem.
Problem: The Meta Title is just showing the Site Title (default settings) and isn’t showing the part from Qode SEO / SEO Title.
The problem is huge because of Google Ranking.
Hello,
We located your ticket with the same topic on our support forum and it is assigned to our agent who is working on it and will reply to you asap.
Best, Qode
Thanks in advance! Please speed up a little bit..
You are welcome. Your tickets are answered. Please, check responses there. Our agent provided you with solution.
I’m interested in your theme, but I have a question. I saw on the demos, that when I click on a link, the same page scrolls up before loading the new page. Is it possible to eliminate this effect? Thanks
Hello,
Thank you for taking interest in our theme. Please, note we are using different effects on different demo websites. So, when it comes to page transitions that we believe you described here, maybe on website you’ve checked was used Up/Down transition and here you could check other that could be set or you could disable it completely https://www.screencast.com/t/gMMLGsL2zVBBest regards, Qode
Thanks a lot! I bought your theme!
You are welcome. Glad to hear this!
Hi. I have bought an extended support. I asked about the problem I have 3 days ago via private ticket. 3 days are passing and still I do not have my answer. Here is the link to the ticket https://qode.ticksy.com/ticket/1947080/
Hello,
Your ticket has been answered. Please, check whole response on ticksy.
Best, Qode
Hello, I have two ticktes open. One of them is about a theme broken that I have to close until fix it. Please I need some advice. Thanks. Best regards, c
Hello,
We located your tickets and all are answered. Please, check responses on ticksy.
Qode
Thanks! I just reply to you, best regards, c.
You are welcome!
Hello,\
We inspected your website and it looks like you’ve set Row Ids instead of Anchor Ids https://www.screencast.com/t/JlR4o9BWs0 Please, just do the opposite and check mobile menu navigation after. Let us know how it goes. Thanks
Qode
Hi, my theme is Bridge. My eCommerce is Woocommerce. The button to end the purchase is not displayed. Can you help me?
Hello,
May we ask you to send us here your website URL so we could check this closer. Thanks
Qode
Hi. I’ve recently purchased two licences of your Bridge Theme but finding that I cannot reorder the main menu items. I go tot he menu section, move an item to reorder but then I press save they go back to original position and do not save / reorder as I wish. Is there a bug in the system?
Hi,
Thank you for choosing Bridge. Just update our theme to latest version 18.0.7 that is released yesterday and where is implemented fix for this. Thanks
Best, Qode
OK. So I don’t have time to wait for you to give me access to your support forum. It will take days to get answers. Here are my questions.
1. Is there really only ONE place to put a menu? I added the top bar above the header and want to put a menu there. I also want a menu in the footer. How?
2. On this demo – http://bridge142.qodeinteractive.com/product/balinese-mint-sunrise-special/, there is a sentence in the header that says “Finest handmade soaps”. How to I change/remove that? Can I add a link there?
3. You have a bug. I cannot SAVE any of the menu items to new locations. I can move then, but when I save they all go back where they were. When I switch themes I can move menu items and they DO save to the new location.
Hope to get timely answers. Thanks.
OK. It took HOURS, but I figured that 1. you only have one menu (the rest are in widgets). And 2. it was in the widgets.
Still having issues with 3. I can delete menu items but I can not order them. If I change themes, it works fine.
Hello,
Please, try just to visit our support forum here then click on a “Submit a ticket” button and choose Bridge like in this screenshot https://www.screencast.com/t/DE9USyMX After, just fill all fields and submit a ticket https://www.screencast.com/t/60HxhIRPzHpK Here you could check how to find your purchase code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- Or you could use “sign in” button https://www.screencast.com/t/0td3fR4neQEU and login using Envato Account params from which Bridge theme is purchased. Our professionally trained support agents will gladly help you there with any doubt you have.Best, Qode
I have tried, but when I click the submit the button turns grey but nothing happens. Tried three times to submit ticket. Don’t plan to keep repeating this if it is not working. 
Hello,
We managed to find your tickets on our support forum and both are assigned to our support agents, so you could check response on ticksy soon.
Best, Qode
Yes, I see they showed up. There are two of them but they are identical. Problems with submitting them (the gray button) caused multiple submissions. Sorry.
Hi again,
Your tickets are answered. Please, check whole responses on ticksy where our support team is on your service.
Best, Qode
Hi guys – I know you are probably being slammed by support tickets from your latest major update, but how’s the ticketing system going? I’ve got multiple tickets lodged that have been there for over 2 days – it kind of makes it hard to carry on with a project. Hoping you get under control soon.
And I’ve just managed to break a site for the second time by attempting to install the Code Snippets plugin https://maxim.bantergroup.com.au I’ve used this plugin many times before on Bridge sites with no problems. Is this a known issue with the new version? Melanie
Hello there Melanie,
We located all your tickets on our support forum and all are assigned to our support agents who will respond to you asap. This should be resolved soon. Thanks for understanding.
Best, Qode
I updated the theme and all the elements “qode elements holder” breaks, theres always 1 column, doesnt show the 2 or 3 colums like it was configured
Hello,
We have just checked this and pages with Elements Holder are the same even after latest theme update. So, it need to be something else is causing this on your side. Feel free to open a ticket at https://qode.ticksy.com/ and include your website URL With wp-admin access and our agent will gladly investigate and assist you there.
Best, Qode
I can’t get a sidebar on my WooCommerce shop page. I finally found it in your docs, but it does not work. https://qode.ticksy.com//ticket/1647205/
Also, I would love to submit a support ticket, but cannot create an account. I am a verified customer. And getting pretty frustrated.
Hello,
Like it is advised on that ticket, you need to set sidebar for default shop page. Anyhow, our support agent could help you, but you need to open a ticket at https://qode.ticksy.com/ Just click on a submit button, choose Bridge from dropdown list and enter your params, or login with Envato account since it is integrated in our support forum.
Qode
Any thoughts as to when the PACKAGE UPDATE will be stable and complete?
There have actually been eight ( 8 ) updates in March. I realize you are working out bugs with each, but is there a target date for smooth sailing??
Jesh! 
Hello there Jesh,
We have released one major update for this 18 version, and because of big code refactoring, we need to cover all cases and make Bridge work on all (so many) instances smoothly. It is why we released several more updates after this 18 version. From feedback of our customer we could conclude everything is working fine now and you are able to use latest version normally. We are tracking any new feedback and we will add fixes for future theme updates, but there should be no problems at all. Thanks for understanding.
Qode
Please can somebody answer my ticket? https://qode.ticksy.com/ticket/1948793/
Thanks Kim
Hello Kim,
Your ticket is assigned to our agent who is working on it and will reply to you asap.
Best, Qode
I am having issues with your update again. The last 3 weeks it has been fine.
I switch to parent theme, I update, i update core I reactivate child theme. I do it all on dev site with no cache, then on the live site.
I got 2 inquiries telling me my site is broken (css isn’t working properly) Its fine on all my browsers, I even tested css changes, text changes etc.
BUT its not working on my mobile phone, on any browser. Different fonts, different logos, code showing on the front end. I have cleared all security, server cache. I have also downloaded a different browser on my phone to test and still doesn’t work.
This is how the website should look on desktop: http://prntscr.com/n3r35w
This is how it should look in mobile: http://prntscr.com/n3r3ks
This is how it looks on my phone in any browser: http://prntscr.com/n3r4f1
It seems to be having the issues that came up during your original update a couple of weeks back, but only on mobile? Thoughts?
I did try and submit a ticket, but because of my support being expired, it would not let me. I dont feel it is right that I have to renew support over this consistent theme bug. So please revise on here. Thanks
Nevermind ignore this ticket, seems there was a new update that fixed the issue right after i submitted this lol
Hello,
So glad to hear this has been resolved. Thank you for the update.
Best, Qode
I am a confirmed buyer. How do I get support. The support page has a login, but no way to create an account. So how do I login?
Hello,
Thank you for choosing Bridge. Just visit our support forum https://qode.ticksy.com/submit/ and use Submit Form, where you could add your purchase code and email, or login via your Envato account, since it is connected.
Best, Qode
First of all, i would like to thank Qode for giving us so many templates! I’ve just updated my website, and used, http://bridge102.qodeinteractive.com/. Imported all the contents.
I’ve done all my updates to the new website, however, I am unable to edit the wordings of the front page.
Would you be able to just point me to the right menu? I’ve tried on so many methods based on my past experiences with Qode products, but just for this template, i’m having problems. Hope you can help me with this.
Hello,
Thank you for your kind words. May we ask you to send us here your page link and some screenshot of what exactly should be done/edited? Thanks
Qode
My website link is ‘www. kids —vator . com , with the word all combined without hyphens. I can’t post a screenshot here. However, what i need to change is the words on the splash page. ’ New Ios App! Design for you. Duis sed odio sid amed blah blah.
How do i change that please? urgent.
Hi,
It is part of Slider Revolution that is created for this demo website. So, just go to edit Slider and you’ll be able to set some other layer or just to change this text https://www.screencast.com/t/xp9vbzcb
Best, Qode
Sir ..Plz Reply to my Ticket …..! I am sent all possible details about the same .
My Project is Stuck ….................
I want to make Gallery look like as Fashion Theme Gallery style such that given in Fashion theme “demo.qodeinteractive.com/bridge8” contain seperate menubar and animation effects. As you can see this menu option visible only gallery pages not in other pages or Main menu.
So please guide me how to set these type of menu & animation styling in gallery. This type of menu I want to create on “116 Wedding Planner” Theme
Please find the attachment of screenshot which we want to make in our theme.
Hello,
We located your ticket and it is assigned to our agent who is working on it and will reply to you asap.
Best, Qode
Please respond to my ticket it’s very urgent! Settings are not saving on the site since the update and it’s stopping me from being able to work.
Hello,
We located your ticket and it is assigned to our agent who is working on it and will reply to you asap.
Best, Qode
Hi, After updating the message: Version 18.0 – This is a major Bridge update. In order for your version to work properly, please do the following – keeps showing in the backend – although I did update everything it asks…
Is there a quick fix for this?
Thanks! 2-1
Hello,
Please, send us here your page link so we could check versions on your installation? Thanks
Qode
its about: kellpla.com
Hi,
Ok. Thanks. We have just checked and it looks like everything is working fine on your website. Anyhow, you are not using latest version of our theme and bridge core plugin. So, you could update our theme again, and then update Bridge Core plugin, too. After this, you could update other Qode Plugin s you are using or included like WPbakery page builder, slider revolution. Please, let us know if there is any other issue.
QOde
