26721 comments found.
Hello Bridge’s support team, I am proud of using the beautiful theme—Bridge, which has made me very happy for a year. However, I now face a technical problem, that is, my website is broken after updating the latest Bridge theme (version 18.0.7 issued on March 28, 2019). Presently, I have to go back to a workable version—16.4 so that the website can work normally. Besides, my hosting provider have told that this issue might result from an error of the Bridge theme code. Could you please help me solve this issue? Thank you
Hello,
So glad to hear you like Bridge theme. Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. You’ll see message about this plugin in your dashboard and just follow it in order to install it https://www.screencast.com/t/n8dhuezqWe0 Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best, Qode
Hello, Thank you so much for your help. it is very helpful. However, I have only one more issue, that is, I cannot update Layer Slider from 6.7.1 to 6.8.2 while the other plugins can be successfully updated. Thank you
Hello,
You are welcome. We are not sure why this is happening. Everything should be working fine. We have just checked and latest version is packed. So, try to delete completely this folder in plugins for layer slider and then install it again. You could check this tutorial https://www.youtube.com/watch?v=NI7LJwkXUAA
best, Qode
Hello,
Thanks for your help again. It works and my problem is solved.
Thank You!
You are welcome. So glad to hear this.
Hi, Can you please answer my ticket https://qode.ticksy.com/ticket/1950496/ which was submitted 3 days ago. I would like to know if I can safely update from 17.2 to 18.0.7 without losing my Qode options customisations by using the “automatic update” method. I have done all my previous updates by “automatic update” with no problems. The reason I am asking is that some people are reporting loss of customisations when using automatic update. Thanks, Michael.
Hello there Michael,
Your ticket has been answered. Please, check whole response on ticksy where our support team is on your service.
Best, Qode
Hi. When using Custom Font element it only affects first paragraph. Is this a bug or an oversight? Can you please test your end and get back to me please 
Hello,
We will check this closer. Please, reach our support team at https://qode.ticksy.com/ for further assistance. Thanks
Qode
Hi , I have migrated my site to new host. Everything seems to be ok but WPBakery Page Builder is no longer running. I seen somewhere to add this lines to htaccess file : #WPBakery Timeout fixer – .htaccess <ifmodule mod_substitute.c=””> SubstituteMaxLineLength 10M LimitRequestBody 9999999 </ifmodule> But it still is imposible to edit sites. There is only blank page. Please help me
Okey, problem solved. I had to update manualy js. Not there is other problem. Old sites which have been build in other version of bridge are correct. But now when i want to build a new page there isnt a classic editor, just only gutenberg and backend. So 1 photo is how looks like old pages and 2 how new looks. How to fix it? I want to edit pages in old way.
Hi,
Thank you for the update. Glad to hear this has been resolved. You could disable Gutenberg in WPbakery settings like here https://www.screencast.com/t/rNcXnCFZa and also you could click on Bakend editor to continue working within WPbakery page builder https://www.screencast.com/t/unL7NyjreCMA
Best, Qode
is there a way to see a preview for the icon before we choose it.
Hello,
Thank you for writing in. Here we are sending you links: - for font awesome package https://fortawesome.github.io/Font-Awesome/cheatsheet/ - for font elegant http://www.flaticon.com/packs/elegant-font - for font linea http://linea.io/ - for dripicons http://demo.amitjakhu.com/dripicons/
We hope this would be helpful!
Best, Qode
Hi,
please see my tickets and help. I need the last one to be answered urgently. Thank you! PRIVATE TICKET #1952107
Hi,
Your ticket has been answered already. Feel free to check whole response on ticksy.
Qode
Hola! Queremos adquirir una nueva licencia pero necesitamos saber si Bridge es compatible 100% con plugin WPShopify. ¡Gracias!
Hello,
Thank you for writing in. Glad to hear you are considering Bridge for new project. Unfortunately, we cannot confirm this, since we didn’t test this plugin with our theme, so we cannot confirm compatibility 
Qode
Thank you for your answer 
You are welcome!
Can you please answer my support question ticket# 1952510. Thank you
Hello,
Yes, your ticket has been answered.
Best, Qode
Hello, I have another MAYOR issue in yestarday ticket, please help! Thanks.
Hello,
Your ticket has been answered by our agent so you could check response on ticksy.
Best, Qode
Hello,
Since the last 4 last Bridge Theme update, when i try do the update, i have white page on the website and same thing on wp-admin page…
I see you change some qode functions on this message : https://qode.ticksy.com/article/14470/
But I can’t change them on the child theme…. we have just this text on the functions.php file :
<?php
// enqueue the child theme stylesheet
Function wp_schools_enqueue_scripts() { wp_register_style( ‘childstyle’, get_stylesheet_directory_uri() . ’/style.css’ ); wp_enqueue_style( ‘childstyle’ ); } add_action( ‘wp_enqueue_scripts’, ‘wp_schools_enqueue_scripts’, 11);
Please help me for do the updates from now on.
Thanks.
Bye,
Laurent
Hello there Laurent,
This functions from Bridge child theme is ok. Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. You’ll see message about this plugin in your dashboard and just follow it in order to install it https://www.screencast.com/t/n8dhuezqWe0 Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
Hello Qode, Thanks for your reply. The problem is when i do this update instructions :
01 Download the latest All files & documentation file from ThemeForest (your Downloads page)
02 Extract the contents of your download and locate the bridge.zip archive
03 Extract the contents of bridge.zip into a folder on your computer, then locate the bridge folder and open it.
04 Copy & paste the contents of the bridge folder into: /wp-content/themes/bridge – the theme folder of your website, using FTP software. Using this method, none of the existing content or settings will be lost
05 I have installed our new Bridge Core plugin (For information i don’t have old version on Plugins folder).
I have a white page when i go on the website, so it’s impossible for me to see the interface of the WordPress CMS :
For information, I have already updated this theme dozens of times without any problem…
Since 4 updated The Bridge folder have to about 900 files inside, whereas before there were about 1400 of them. Maybe the problem is here ?
Thanks again for your help.
Best Regards, Laurent
Hello Laurent, when it comes to number of files, there is no need to be worried, we have reduced number of xml files for rev slider since now those could be downloaded on different way. Please, send us here your website link so we could check this closer. Thanks
Qode
Hello Qode, Thanks for reply.
Here the link www.myachtconsulting.fr, for the site to work I didn’t install the latest update. Tell me if you want i install it.
Thanks for your help.
Laurent
Hello Laurent,
Yes, just update our theme to latest version and if you need further help, we will gladly assist you there.
best, Qode
Hello Qode, The website is updated with last version and last Bridge Core plug-in is installed too.
Now it’s a white page…
Please help me, my client doesn’t want a white site…
Thanks a lot again for you help.
Best, Laurent
Hi Laurent,
Please, open a ticket at support@qodeinteractive.com and include your website URL with wp-admin access. Our support team will assist you there to update our theme.
Best, Qode
Hello Qode, I want to link my menu buttom to the external site. In header bottom right :[button size=”large” target=”http://panoramyjutra.pl/nieruchomosci/csg/tour.html” hover_type=”default” text_transform=”uppercase” font_style=”normal” font_weight=”500” text=”Wirtualna wycieczka” link=”#” color=”#ffffff” hover_color=”#ffffff” background_color=”#58CA2D
It only works when I links the subpages of my site. How to fix it? Please help me.
Hello,
Please, send us here your website URL so we could check this closer. Thanks
Best, Qode
top right button “wirtualna wycieczka”
In my case this button only allows you to navigate between subpages
Hi,
It is because you’ve added empty link in href tag, and in target you’ve added your link: https://www.screencast.com/t/I4fFCrK6jHq Here you could check which params target attribute could have https://www.w3schools.com/tags/att_a_target.aspBest, Qode
I’m using the sidebar slider (right hand side) on my homepage, which is a fullscreen Slider Revolution landing page. To replicate the error: 1. Open the slider 2. Click off the browser 3. Click back to the browser 4. Close the slider 5. The Revolution Slider is offset…
https://imgur.com/a/tEe98QFPlease help – thanks in advance!!!
Hello,
Please, send us here your website URL so we could check this closer. Thanks
Qode
I have another question: Which Product Builder do you recommend for WooCommerce, as I would like to customize the Single Product page layout. Are all compatible w/ this theme if they are compatible w/ WPBakery?
Hello,
Thank you for sharing your website link. Please, try just to add this part of code:
.fullscreen-container {
left: 0!important;
}in Custom Css. Yes, you are able to use WPbakery page builder in product content, too https://www.screencast.com/t/SxRSc4bNi7uk
Best, Qode
Thanks, I will try this out. In regards to using WP Bakery, I want create a single product page layout. Not the description.
Hi,
That is not an option. WooCommerce has predefined template for single product item.
Best, Qode
Hi there, I just wanted to let you know that I can’t longer access the summary of my tickets. I can only access the individual tickets sent to my mail. I am still able to create new ones but when I want to ansser on existing tickets, I always have to search for replies on my email.
Hello,
It was some database issue with ticksy but it is resolved now. We located your tickets and all are assigned to our agent who is working on it and will reply asap.
Best, Qode
Hello,
sorry I shouldn’t send it here.
I sent three different kind of tickets to https://qode.ticksy.com/ about my issue tow day ago but the tickets were disappear from “My Tickets”.
I sent these again but it happened again….so how should I fix my issue..?
thank you
Hello,
It was some database issue with ticksy but it is resolved now. We located your tickets and all are assigned to our agent who is working on it and will reply asap.
Best, Qode
Hello,
How could I re-create the trio testimonials as in the example (http://bridgelanding.qodeinteractive.com/elements/testimonials/) but instead of pictures, displaying the title of those testimonials? Thanks.
Adriana
Hi Adriana,
Please, reach our support team at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme.
best, Qode
I did, But I have not heard from you guys yet. Can I beg?
Hi,
Your ticket is located and answered by our support agent. Please, check whole response on ticksy.
Qode
I really liked the theme seeing him through the demo. I wonder if the theme has the option to embed videos and have a page with all the videos and pagination. Like the news!
Hello,
Thank you for taking interest in Bridge. Yes, you are able to create Blog posts in video format and then you’ll have video news. For example here http://demo.qodeinteractive.com/bridge/blog/large-image-2/ you’ll see one video blog post https://www.screencast.com/t/WgibzTUoP and you could create list just of this type of single posts. Also we could suggest to check our demo website http://bridge92.qodeinteractive.com/ If there is any other doubt, we are here.
Best regards, Qode
Hello! What plugin do you recommend for concatenating (unifying) your javascript & css files? I’m not talking about minifying, just concatenating, your theme seems to do a good job when it comes to minyfing.
The problem is in the Yslow score – Make fewer HTTP requests – This page has 56 external Javascript scripts. Try combining them into one. / This page has 16 external stylesheets. Try combining them into one.
And this happens with only 3 plugins activate – Bridge Core / WPBakery Page Builder / Contact Form 7. Classic editor plugin is also active, but that doesn’t really count…
Also, ALL JQuery Scripts are deactivated from theme settings, so the problem isn’t there… Using the very latest version of your theme.
Thank you in advance
Hello,
Bridge theme provides acceptable loading times, but this depends of hosting service provider. Beside that, site speed can be increased by using some caching plugin, and by following suggestions from GTmetrix. Users even managed to reduce loading time to 2 seconds. You can search public tickets regarding website speed, like this one https://qode.ticksy.com/ticket/598880 Or send us here your website URL. Thanks
Qode
Hi, I updated to latest version and I cannot Save Settings. I already delete theme and reinstalled but it is not working. (using child theme) delete cache everything. Setting are not saved. please help. I’ve bene using your team for years.
Hello,
We are sorry to hear you’ve experienced trouble doing latest theme update. Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. You’ll see message about this plugin in your dashboard and just follow it in order to install it https://www.screencast.com/t/n8dhuezqWe0 Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
I updated the theme and now I can’t use WpBakery editor (is not showed). I can’t even update the portfolio pages. Are you going to pubblish a new bug fixer release soon?
Hello,
Everything should be working well with WPbakery, so please, send us here your website link so we could check version you are using. Thanks
Best, Qode
Here we are: https://bit.ly/2WzBmbl
Best, Qode
Hello! How can I show title in SINGLE CATEGORY PAGE? There is also an overlap error with the Menu. Page is visibile here https://www.dataofficine.it/category/parlano-di-noi/
In other pages there is Title.
thanks for your support, Paolo
Hello there Paolo,
Please, make sure that settings you’ve put under Qode Title panel https://www.screencast.com/t/HkRjfxw8F for your default shop page you’ve assigned in WooCommerce settings like here https://www.screencast.com/t/KPqbyymt0k So, try to arrange settings in Qode Title area for this page on desired way and it should be applied well.Best regards, Qode
Thanks for your answer.
I have no shop in this website.
I’ve put correct setting under Qode Title Panel, and Title appears in all pages. This does not happen just in “single category posts page”, for example here https://www.dataofficine.it/category/parlano-di-noi/
Is a template problem? How can ! solve it?
Thanks for support Paolo
Hi,
Please, notice that we are not talking about global settings in Qode Options > title, but on custom meta fields, under shop page https://www.screencast.com/t/3UbGSg0z05fPBest, Qode
