16522 comments found.
Can you please check on the content alignment in the Call to Action boxes when using ie (internet explorer). When the skin COVER is selected and the vertical align is set to BOTTOM, the content still appears at the top when using IE. Can you please provide the css that would target only IE and position the content at the bottom. The boxes and alignment work great in Chrome/FF. Thank you.
Hi and thanks for reaching out to us 
Please create a ticket and provide your page URL where the content is at the top in IE and wp-admin panel credentials. We need to check your page to provide correct css code. Thank you.
Do I need to activate all the “new plugins”? There are so many plugins!! Does this theme uses all of them?
Hi and thanks for reaching out to us
No, you don’t need activate all of them, but the ones that are marked with “Required” badge. Other plugins just give you additional possibilities to a site. If you don’t need them, it’s not necessary to install them. Thank you.
hi, I use Jupiter Version 6.1.6 (yeah i know ….) I need to custom all my Woocomm page, do u have some plugin for this ? I try to use https://codecanyon.net/item/woocommerce-page-builder/15534462 but seem have pb of compatibility (strange results etc…..) Help.
Hi and thanks for reaching out to us
We don’t have special plugins for such queries. Please clarify how you want to customize Woocommerce pages. Do you want to change styling or something else? Thank you.
We need to move some element on the column right to left or add some other element on the right under short desc product etc… I actually try Jupiter X with elementor and it goes not very far. all i can do its just drag some widget under the description area under the pd picture ! .... I had too high hope on it :(((
Actually you can use JupiterX to customize Woocommerce pages and create a custom template with Jet WooBuilder plugin which is bundled in the theme and can be installed via JupiterX > Control Panel > Plugins. Refer to the documentation: http://documentation.zemez.io/wordpress/index.php?project=jetwoobuilder&lang=en§ion=jetwoobuilder-single-product-template#creating-new-single . Thank you.
ok get it thx !
You’re welcome
Hi may i know why my ticket until still haven’t reply more than 24 hours??? Ticket Number: #89920
Hi and thanks for reaching out to us
Sorry for a delay with the ticket. Due to large influx of tickets our replies may delay. Now your ticket is being processed so soon it’ll be answered. Thank you for understanding and patience.
I had reply the ticket please check again
Hello,
Thank you. Your ticket is in the queue and will be answered soon.
I had reply back to the ticket please check it. tq
Thank you. You’ll be replied shortly.
demos do not show entry form. Add entry form? login / register. Does the name appear when the user logs in?
Hi and thanks for reaching out to us
By default there is no register form in JupiterX. If you use Woocommerce plugin, you have My Account page where register/login forms are available. Otherwise you have to use some 3rd-party plugin. Thank you.
I have been using your theme for years and loved it.. really disappointed with the jupiterX and Elementor release. Running into many issues and having difficulty finding things now. You guys had such an amazing and intuitive control panel and theme options prior to this. Really disappointing to see things going this way. Why shift from VC to Elementor? VC was way easier to use.
Hi and thanks for reaching out to us
You can always use Jupiter v6 as we will support it as long as Jupiter X. You can find it in the ThemePackage you downloaded from the ThemeForest. Here is more help: https://help.artbees.net/how-to-s/how-to-download-jupiter-v6-files
In case you need any further assistant, we are here to help. Here is how you can reach out to us:
https://themes.artbees.net/docs/getting-help-artbees-official-support/I decided to move to Jupiter X, however, testing it it has been a pain in the a**. Elementor looks nice at first, but then you realice is buggy, sometimes it loads sometimes not. I searched on Google and I see I’m not the only one. Also Jet Megamenu show weird errors, and you have to uninstall/install plugins to make it work. I don’t know, maybe this was not the best upgrade idea. :/
I’m going to give this theme a last chance. What I want now is to make ELEMENTOR work. Loading icon keeps moving but I cannot do nothing on elementor. What I can do? I’m working on Godaddy, I changed to PHP7 and for some time it worked, but now it is failing again.
Hi and thanks for reaching out to us
To fix Elementor issue, please follow suggestions from this article https://help.artbees.net/maintenance/elementor-too-slow . Also you can downgrade the plugin to 2.4.7 version. Thank you.
Thanks! Now it works!
You’re welcome
Hey Becomes elementor pro fully supported with all features? I have Elementor Pro and do not want to work blocked or restricted, have experienced themes where exactly that happened features are not allowed or supported, which is a no go for Elementor Pro. For competent honest answers, I am looking forward, so first wait with the purchase. Creative greetings Chris
Hi and thanks for reaching out to us
We bundled free version of Elementor in Jupiter X and Pro version is not required as there are also additional plugins bundled that provides more elements to Elementor – Raven, JetElements. If you want to use Elementor Pro, you can buy it but there are some conflicts you may experience and this article will help you: https://help.artbees.net/troubleshooting/plugin-conflicts-with-jupiter-x . Thank you.
please see restaurantdebotter.nl
Hello,
As I see there are many missing files https://take.ms/iVtFd and also you renamed “jupiter” folder to your name. I recommend you to upload Jupiter 6.1.6 version from scratch without renaming the folder and activate it in Appearance > Themes, then check the site.
That solved my issue.Thank you so much! One more happy client for guys!
Glad to hear it! You’re welcome
Hi there, After updating WP to 5.1 and Jupiter to 6.1.6 all the website layout is broken!
We are using the standaard template no custom layout. Hope you can help. Thanks
Hi and thanks for reaching out to us
Please create a ticket and provide WP Dashboard credentials to check the issue. Thank you.
Hi, thanks for the fast response. I am trying to create a ticket but it says; YOUR SUPPORT PERIOD EXPIRED.
Do we need for this also to purchase extra support?
Hello,
If your support expired, you need renew it as described here: https://themes.artbees.net/docs/extending-support-subscription/ . Could you please show a screenshot of the page where layout is broken and provide your site URL? Thank you.
Hello,
I sent the c panel access as asked. Please consider this Ticket Number: #85438 URGENT – it has been mostly on hold for two weeks from your side and now I have only 2 days to go live with the website if I want to avoid problems.
I also have another unswared ticket open. Help is appreciated.
Thank you
Hello,
Your ticket has been passed to the manager. He’ll reply to you shortly. Thank you.
Guys, I need this fixed today, I opened the ticket 2 weeks ago! Website is has to go live tomorrow.
I have a second ticket from 4 days ago without any answer.What’s happening? You used to provide great support…
I’m really sorry for a long delay. Your ticket is on progress and will be replied as soon as possible. Thank you for your understanding.
I DON´T understand. Its been 2 weeks! I renewed the support license for this. 2 entire weeks of side answers, no real solution for the problem. It’s inadmissable.
Have to go live today. Do you want me to do it with a website where theme settings just dissapeared and without knowing what happened and if it will happen again if I replicate the lost settings? It seems you just don´t care. So disappointing…
Please take our apologies. As I see your ticket was replied. Did you check it? If you still need assistance, please reply to the ticket and we’ll check it the first. Thank you.
Apologies here, apologies in the ticket… don´t get me wrong, apologies are good but I would prefer good support really…
Hello,
As I see the ticket #85438 was answered. As for this one #89908, it’s assigned to an agent and the ticket is under the progress. You’ll get an answer soon. Thank you.
Hi ! great theme, I was watching some website running with Jupiter 6 on your artbees portfolio but with Google Chrome navigator, the website was flickering during navigation when scrolling with my mouse ! Ex. : https://jupiter.artbees.net/labrandeus, infact all the websites of this page https://jupiter.artbees.net/portfolio_category/shop/
But not for this theme : https://themeforest.net/item/the-ken-multipurpose-creative-wordpress-theme-/7281173?s_rank=1 Working smoothly !
Please let me know before purchase, because one of my friend has exactly the same issue and some others not, whatever the navigator !!!
No flickering with Safari or Firefox for me !!!
Thanks for your help !
Vincent
Hi and thanks for reaching out to us
I checked the pages you provided but didn’t get any flickering while scrolling. Could you please provide a link with the video to see the issue on your side? Much appreciated.
Thanks
Vincent
Hello Vincent. Thank you for the video. I’ve reported this issue to the developers. They will check it and fix shortly. Please take our apologies for inconveniences.
Hi! Are you just compatible with Elementor or are ages built in Elementor? Do you add any widgets to Elementor? Do you have 1 click easy install of demos? Do you have Elementor blocks? Thanks!
Hi and thanks for reaching out to us
Elementor is a bundled plugin in JupiterX and theme demos are built with Elementor and they can be installed easily via JupiterX control panel https://help.artbees.net/getting-started/templates/installing-a-template . Also we bundled additional plugins that add more elements to Elementor – JetElements and Raven.
You can import block templates from Elementor library as described here https://help.artbees.net/elementor/importing-block-templates-to-a-page-in-jupiter-x . Thank you.
Hiya where is the link that explains how to upgrade from v4 to v5 please – the link on your site is broken <3
Hi and thanks for reaching out to us
Please refer to this article: https://themes.artbees.net/docs/upgrading-jupiter-theme-v6/ . Thank you.
How can I set the ‘Buy Now’ button visible by default below the product title and price? So it’s always shown below the product. Thanks!
Hi and thanks for reaching out to us
What theme are you using, Jupiter 6 or JupiterX? Please show a direct page URL where you want to show the button. Thank you.
Missing ”/custom_post_types.helpers.class.php” in Functions.php – Any fix for this?
Hi and thanks for reaching out to us
Could you please clarify the issue with more details? Are you trying to add some code in functions.php in the child theme?
hello, great Theme. I have some pre sell questions about https://jupiterx.artbees.net/hera/:
1- Is there a portfolio? 2- Can I create filter for categories? 3- Can I create single page with products of only 1 categpry? 4- Can I order “random” the products?
Thank you.
Hi and thanks for reaching out to us
1. Yes, you can create portfolio projects and show them on a page using Posts element https://help.artbees.net/how-to-s/portfolio/adding-portfolio-posts-to-an-elementors-template
2. In Posts element you can enable categories filter for your portfolio projects, for example as in this demo https://jupiterx.artbees.net/portfolio/portfolio-list-sortable/
3. It’s possible, you can select Product element in Elementor editor https://help.artbees.net/elementor/products-element and specify the category in the settings which products you want to show.
4. You can select order type in the same Products element settings using Elementor editor.
Thank you.
Hello, do i take it that Jupiter X is a completely new theme and not upgradable from 6 (have tried and it breaks sites with 6 completely), so we have 2 sites stuck now at 6?! if you have a new theme why not just make it another different theme as really you’ve discontinued updates for the original theme and replaced it with a completely new one, ridiculous.
Hi and thanks for reaching out to us
We’re not going to close Jupiter 6. It is still supported and its updates will be provided. We did some major strategic decisions that will shape the future of Jupiter, and eventually, Jupiter X was born with a lot of features such as its new page builder, Elementor. So, although Jupiter X is a big update for Jupiter, but because of lots of changes on the codebase and structure, we decided to make it a separate theme and provide it in the same Jupiter package on Themeforest. This way you won’t need to buy a separated license for Jupiter X and still you can benefit from the Jupiter legacy version as well.
What changes were made to Jupiter X and how it differs from Jupiter V6, you can find in this article http://help.artbees.net/getting-started/changes-made-to-jupiter-x .
How to get Jupiter 6 files, you can read in this article: https://help.artbees.net/how-to-s/how-to-download-jupiter-v6-files
Thank you.
ok thanks for clarifying. So by legacy version you mean that you are going to keep 6 working on new versions of wordpress and with plugins?
Yes, that’s correct. Jupiter 6 version will be supported and updates will be released for future WordPress versions.
So we just tried updating the WP version on a current install of 6 and stuff broke, like the accordians not opening and buttons diff sizes. Should we install the version of 6 thats packaged with the latest download? May I add that we strongly feel that the orig version of Jupiter should have continued with upgrades as other successful themes do and your new theme should have been an entirely separate theme called Saturn perhaps.
Hello,
Please create a ticket and provide WP Dashboard credentials to check the issue. We’ll help you to resolve the problem. Thank you.
Hi, pre-sale question and I don’t know if this is a theme question or something else. I want to build a site where my navigation is fixed to the bottom of the browser and when you scroll down it will move up and finally become a sticky top navigation. Is this possible with your theme? Thanks.
Hi and thanks for reaching out to us
By default there is no such feature in the theme, but it can be achieved with custom coding. So if you need further assistance, feel free to create a ticket https://themes.artbees.net/dashboard/tickets/ and our supporters will assist you. Thank you.
Hello,
I need an urgent solution for this ticket Number: #85438. Very disapointed by now.
Thank you
Hello,
Your ticket was escalated to the manager and he’ll reply to you soon. Thank you for your patience and understanding.
Hello,
still waiting for an answer/soluton and running out of time 
Hello, your ticket will be answered soon. Please take our apologies for inconveniences. Thank you for your patience.
