23226 comments found.
Hi. Two questions:
1- Is there minimum size requirements for single-product page? Because when I put 300×300 featured image for product, and when hover over it on single product page, on top-left corner of the featured image html region, just overlapping the featured image itself, pops up another same image, but nothing else…Zoom doesn’t work at all…But when I chnage the featured image to another one like 800×800..then it works fine…Problem is, I have imported a products .csv and there are several such images with 300×300…I can NOT bug for them neither I have chance to get 800×800 replacements.
2- When my pages are loading Font sizes (and styles maybe) are changing, and all are visible to the visitor. And then when page loaded switches back to how they should be. But a very irritating and ugly experience…how to avoid it? NOTE: Zoom type is “INNER”
Hi,
1. Please read and follow the instructions written in the below-given articles:
I. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
II. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-highThis is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}
.owl-carousel .owl-stage-outer {
height: inherit !important;
}
2. This is what we called browser rendering, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
Thanks.
Let me make it more official by a ticket..
And, this time I propose you to read an article, dear admin.
Mentioning about font style loading sequence stuff…
Excerpt: “The Filament Group Way™ to load fonts # To optimize for the first view, we first make sure we have a native font in our font-family stack behind our custom web font, in this case font-family: Open Sans, sans-serif;. This sets the stage for how our text will render using the fallback experience while the font is loading using our new font loading method. JavaScript can then used to detect the best font format to use (WOFF2, WOFF, TTF) and asynchronously load a stylesheet that contains all the fonts embedded as a series of data URIs. This is a bit unconventional but it allows us to load all the custom fonts as a single HTTP request, which is nice both for minimizing reflows (all fonts arrive at once) and for reducing HTTP requests in general. To take this even further, after requesting a font, we set a cookie to flag that the custom fonts are now cached so we can avoid the flash of the default fonts on subsequent pages.”
the link is: https://www.filamentgroup.com/lab/font-loading.html
Another interesting link : https://www.webdesignerforum.co.uk/topic/86398-stop-font-changing-on-page-load/
And this is an excerpt from the advertisement which attracted my attention and consequently I bought this theme.
”....Porto provides ultimate woocommerce features with exclusive skins & layouts and features. Porto guarantees super fast performance which is essential for your business & woocommerce shops. ....” <- this is here in themeforest …u know!
So, I am asking for the guarantee…Where is the support to solve problems? I dont need support to find books or articles to read..I bought software with SUPPORT! not librarian advice!!!
Reminding you the fact that I have paid +59$ for the same product which is NOW 29$... I think that difference at least is enough to DESERVE a first quality , result oriented SUPPORT…not stories or advice!...No need to be genious to realise there is smthg wrong with linkages.
So , pls provide me the service you promised.. I dont ask for luxury… Just solve SIMPLE PROBLEM…why my fonts are loading soooooo slowly..?? And what the heck is this LOOOOONG tag classes should mean? This is the content of tag in my site homepage:
<html lang=”en-US” class=”yes-js js_active js js_active vc_desktop vc_transform vc_transform js no-touch csstransforms3d csstransitions webkit chrome win js wf-oswald-n4-active wf-oswald-n5-active wf-oswald-n7-active wf-oswald-n8-active wf-poppins-n7-active wf-cormorantsc-n4-active wf-shadowsintolight-n2-active wf-shadowsintolight-n3-active wf-shadowsintolight-n4-active wf-shadowsintolight-n7-active wf-shadowsintolight-n8-active wf-shadowsintolight-n5-active wf-shadowsintolight-n6-active wf-oswald-n2-active wf-oswald-n3-active wf-oswald-n6-active wf-cormorantsc-n5-active wf-opensans-n2-active wf-opensans-n3-active wf-cormorantsc-n6-active wf-cormorantsc-n2-active wf-cormorantsc-n3-active wf-opensans-n4-active wf-opensans-n5-active wf-opensans-n7-active wf-opensans-n8-active wf-opensans-n6-active wf-playfairdisplay-n2-active wf-playfairdisplay-n3-active wf-playfairdisplay-n4-active wf-playfairdisplay-n5-active wf-playfairdisplay-n7-active wf-playfairdisplay-n8-active wf-playfairdisplay-n6-active wf-cormorantsc-n7-active wf-cormorantsc-n8-active wf-poppins-n2-active wf-deliusswashcaps-n2-active wf-deliusswashcaps-n3-active wf-deliusswashcaps-n4-active wf-deliusswashcaps-n7-active wf-deliusswashcaps-n8-active wf-deliusswashcaps-n5-active wf-deliusswashcaps-n6-active wf-poppins-n3-active wf-poppins-n4-active wf-poppins-n8-active wf-poppins-n5-active wf-poppins-n6-active wf-active skrollr skrollr-desktop”>
And below is the tagi of a sample e-commerce page which I like:
”<html style=”display: block;”>”
isnt it funny?
Anyway…so pls read those links, and in compliance with your sales terms, provide me pls, ASAP, solid, simple solution to solve my problem…This is not ROCKET SCIENCE!...just check your code, or pinpoint , what’s going on on my website… I didn’t put those classes in html..did I??? html, makes font definitions, then body, then bootstrap, then my own css….I can not solve where and how shall I intercept this flow, for fluent, and uninterrupted, single time font setting..with no cascading effect visible.
I hope I AM CLEAR!..
thnx
Hi,
First of all, really appreciate your time and words.
1. I think you have only read the single article which you have described above, The main thing is that there are two ways calling the Fonts on your web directly from Google or Download the Font onto your site and use it with the stylesheet.
In both ways calling Fonts directly from Google takes time to load and render more as compared to second way download the Font onto your site.
And Porto WordPress provides both ways, You can turn ON/OFF the Google Fonts from Appearance >> Theme Options >> Skin >> Typography as showing in this screenshot: https://pasteboard.co/I7CnIyt.png
And if you want you can download the complete zip file of any font as per your requirements and upload it to your site from Appearance >> Theme Options >> Font Control as showing in this screenshot: https://pasteboard.co/I7CokPO.png
You can also see in your providing link, Some of the Experts solutions: https://pasteboard.co/I7CoZ3d.png
and you can see clearly that your providing article was around 2 years old and a lot of webs is changes in past 2 years, The browsers are also changing as well.
But if you still want to use the Google Fonts and wants to load it faster then here are some tips for you: https://frontendnews.io/editions/2018-07-25-tips-for-loading-web-fonts
And for Preload fonts:
When using custom fonts you should tell the browser to preload them using the appropriate rel=”” tag and attributes:
<link rel="preload" as="font" href="/fonts/custom-font.woff2" type="font/woff2" crossorigin="anonymous">
<link rel="preload" as="font" href="/fonts/custom-font.woff" type="font/woff2" crossorigin="anonymous">Note that the use of cross-origin here is important; without this attribute, the preloaded font is ignored by the browser, and a new fetch takes place. This is because fonts are expected to be fetched anonymously by the browser, and the preload request is only made anonymous by using this attribute.
You can read more about it here in this article: https://medium.freecodecamp.org/web-fonts-in-2018-f191a48367e8
Regarding the Speed of the site, as I told you this is something which can be achieved using Customization, and the article I provided you was not the Google article but the article that has been written by our Experts and they tested those solutions several times as well, we’re running 100+ WordPress and Magento sites on single server but everything is fast enough as you can confirm. It may depend on several factors like server configuration and performance and Porto does not have any speed issue itself.
Porto WordPress also comes up with the default functionality of Speed as well and you can configure it as per your requirements from Porto >> Speed Optimize Wizard as showing in this screenshot: https://pasteboard.co/I7CsQau.png
And finally we really appreciate your words and if you have any suggestion for Porto WordPress improvement then please share it with us via your ticket, we will be happy to look through it with the future coming updates of the Theme.
Hope this is all clear now.
Thanks.
Great…this time its more like an answer…Appreciate that.
Most Welcome! 
What must be the custom font file format when uploading via adv. theme panel? I tried whole bunch of stuff (otf,ttf,woff2…) it doesn’t accept anything? How to upload custom font pls?
And where does the “custom css” code get placed in directory hierarchy? or I want to add manually on server those files, but how to refer them in css ? i.e.”src: url(”/fonts?”);
And how to do such that I can see the installed custom fonts in drop down menus in theme options? When I tried to install custom fonts thorugh “Font” option as you told, it keeps giving error “There was an error deleting your font: File type not recognized”..Strange while I am installing, why does it mention of deleting also strange.
well…I managed to upload finally…it seems the file type must be ”.zip”...that’s over….but this time I can not see this new custom font in the drop down items inside theme options>>skin>>typography? How to see it here?
I opened a ticket also.
Hi,
Yes, the Font file you tried to upload into Theme must be the complete Font file in a zip format. No any other format will work. and if you are not able to see the Font under Typography after uploading it to the Theme Options then it must be the Font File issue, Please try once again with the proper and complete Font File, I am sure it will work for you and please be patience now once your ticket will resolved you will get the reply of your ticket.
Thanks.
Can you send me the pt-br?
Hi,
Please download the pt-BR Theme language translation files from the below given links:
https://www.dropbox.com/s/465c0dpa3q7l96s/porto-pt_BR.po?dl=0 https://www.dropbox.com/s/2wqlrlm2hqsbmjh/porto-pt_BR.mo?dl=0Thanks.
Quick View pop-up still not working after newest update, an issue created (or rather broken) by the last update. Staff at support even acknowledged and verified it wasn’t working on their end as well, yet still no fix. Please handle this issue.
Again, the Quick View pop-up is not working on individual products, when clicked…you don’t get a Quick View pop-up, but are instead just taken to the product page itself.
Hi,
I have tested the latest Theme and it fixed in it, Please see the screenshot of my test site: https://pasteboard.co/I7w9VWC.png
it means now the issue is only on your site, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
I JUST purchase the portotheme now. i downloaded it but is not yet uploading on my wordpress wp admin. the zipfile is taking time and i have a job to deliver. any advice on the way out??
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the steps showing in the Complete Installation Guide of Porto WordPress video here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also please make sure that you are uploading the porto.zip file not the complete zip package that you have been downloaded from ThemeForest.
Hope you will not find the issue otherwise, please contact us through our support system with your site WP Admin Login details so we will check and Install the Theme for you.
Thanks.
Thank you for an amazing product. i am having an issue with google maps, it doesn’t show on mobile devices, it loads fine though on desktops browsers. Please advise on how to fix it? Thank you.
Hi,
I have just tested your site at my end on my mobile and the Map is working perfectly fine please see this screenshot: https://prnt.sc/n3zsh7
It must be the cache issue at your end nothing else, so please check your site after removing the mobile browser cache.
Thanks.
How do I enlarge my logo in the header?
Hi,
You can set the Logo size from Appearance >> Theme Options >> General >> Logo, Icons as per your requirements or please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 1170px){
#header .logo {
max-width: 250px !important;
}
}
Thanks.
Thanks
Is there anyway to make the footer logo bigger?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#footer .logo img {
max-width: 200px !important;
}
Thanks.
Hi,
After updating theme to Version 4.10.0:
1. I cannot update or preview Homepage. “403 Forbidden Access to this resource on the server is denied!” message is appeared. As well as CPU usage is 90%.
I removed the below JS code. Then preview and update option are working.
403 Message: https://prnt.sc/n3y5cy JS Code: https://prnt.sc/n3y5ur
jQuery(document).ready(function($) { function resizeBannerHeight() { if (Modernizr.mq(‘only all and (min-width: 992px)’)) { $(”.home-banner-slider .porto-ibanner”).height($(”.porto-menu-links > .vc_column-inner”).height()); } else { $(”.home-banner-slider .porto-ibanner”).height(‘auto’); } } $(window).resize(function() { resizeBannerHeight(); }); setTimeout(function() {resizeBannerHeight();}, 100); });
2. Porto Interactive Banners doesn’t appear correctly in Internet Explorer 11 and Edge Browsers.
I check the Porto Interactive Banners setting, currently there is not available background setting Tab. It is missing.
Home Page: https://prnt.sc/n3y6fd Setting: https://prnt.sc/n3y6a0
Please kindly help me to fix these 02 issue.
Thank you
Hi,
Regarding HomePage issue: It seems to be the cache issue at your end nothing else. Please check your site again after removing the server, site and IE browser cache and please make sure that you are checking the site on the very latest version of the browser, I am sure you will not finds an issue.
Regarding Setting Background Option, You can find the background Option in the Design Option when editing Porto InterActive Banner as showing in this screenshot: https://pasteboard.co/I7ttGlm.png
If you still finds the issue then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you,
Thanks.
Hi,
1. I removed the all cache, but home page bellow issues still persist.
- Cannot update or preview home page with JS add to the body tag
- Porto Interactive Banners doesn’t appear correctly in Internet Explorer 11 and Edge Browsers
2. Setting Background Option: Please check attached screenshot. There is no background option.
https://prnt.sc/n4gungThis is the localhost screenshot (https://prnt.sc/n4gv70). There is also no background option with theme version 4.10.0
Thank you
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Ok. Thanks
Most Welcome!
Hello,
Please kindly send me the latest version of Ultimate Addons plugin? This plugin is no longer updated from Porto 4.0
Thank you so much
Hi,
Please download the latest version of the plugin from here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i know that my support is finished i will renew it asap, but for time being could you please tell me where can i find an option for this part https://i.imgur.com/7w2zBgE.jpg
Hi,
I am not able to see your providing screenshot, It is showing this: https://pasteboard.co/I7tlIi0.png
Thanks.
sorry for this mistake
https://i.ibb.co/w4jVSZR/qqqq.jpgHi,
When you edit home page you will find an element named ”Porto One Page Category” right and there is no option in the element set to change/set the categories as per your requirements, It will take/show all the Products Categories that you have into Products >> Categories, so in order to add new Category you have to create a Product Category into Products >> Categories and it will automatically show on your homepage using Porto One Page Category element.
And the left sticky menu coming from it. Means it will generate the Menu items accordingly to the categories.
Like If you want to change the name or Icon from the left sticky menu you have to go to Product >> Categories and edit the particular Category you will find the Icon and name of the Category so you have to change the name of the category and icon from there and save changes then the menu icon and name will also change please see this screenshot: http://prntscr.com/kl2s5g
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Since the last update, the product names are cut and overflow replaced with ellipsis. I haven’t found a way to return things to normal. Please do help us find our way back to when full product name was shown.
Added custom css for the moment
white-space:normal; overflow:visible;
Hi,
Sound’s Good!
That is the CSS which solve the issue.
Thanks.
Hello, we are a company that offers a single product (in several color variations), along with a few accessories / replacement parts for it. Which demo theme would you suggest as a starting point? The ecommerce themes seem geared more towards a complete online store, rather than a manufacturer that wants to sell and support just a few different items. Thank you!!
Hi,
Whether you wants to sell only few items or a thousands of items, the store functionality is required for it, and the store functionality is provided with the help of WooCommerce plugin already included in the Theme, so you can Import any shop demo as per your requirements, Please check our all Live Demos here: https://www.portotheme.com/wordpress/porto_landing/
And how to Import the Demo you can watch in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
Thank you for your reply. How difficult for a beginner to start with your shop template, and then give it the ux more like your beautiful corporate templates (with full screen background video, parallax, text effects, etc)?
I believe this is typically called Single Product Site. Something I wish you would offer! Could such changes be done using wpbakery or similar?
Hi,
You can simply change those changes using WP Bakery, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you and provide you the complete solution.
Thanks.
Hello,
When sharing on social networks, I believe there are many things that do not work well. Are these a kind of bugs? They seem to be big bugs.
1- When sharing a product on facebook, it does not take the product image and is submitted without an image, when posted on facebook, facebook automatically defines an image which in my case was an inline image, but not the product image. The text shared is the last sentence in the description while I believe it should take the first one or better the short description. When sharing a post, at the beginning of the shared post on facebook, it shows the author name, date, time & another time value; I do not really need these, I am wondering why they are there. 2- When sharing on twitter, it posts the title and link, but now twitter supports 280 characters, can’t we take some from the short description?
There are other issues as well, can these be fixed? If not, is there any php code snippet that I could use to fix them or customize them as needed?
Thanks,
Hi,
First of all sorry to say that but this is not the issue, I have just tested the latest Theme at my end and do not finds the issue while sharing it on Facebook, Please see this screenshot: https://pasteboard.co/I7tgbDC.png
& https://pasteboard.co/I7tgl32.png
The images of the products are showing perfectly fine and you can read this article as well: https://www.wpbeginner.com/wp-tutorials/how-to-fix-facebook-incorrect-thumbnail-issue-in-wordpress/
Regarding Meta to share when sharing the products, so this is the default functionality of the Theme in order to do not show if you have to use any third party plugin or make it possible using Customization.
Again with the Twitter sharing: You have to use any third party plugin or make it possible using Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
The image is possible at your side as there are no other images than the product, but I have images in the description and sharing reads from the description images, technically in coding it can be set to identify a specific image. It is also for the meta. In both share is just a link, while they both could be customized before sending to facebook sharer.
On twitter, the same applies and can be coded also with a simple code to direct the sharer to use specific things.
I used to customize this in PHP many years ago, but in the theme it cannot be applied unless within the theme or it is going to be very complex.
If you have any php code to help in this that could be used as a snippet, would be appreciated.
Regards,
Hi,
While we currently do not have that feature, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello. Is it possible to integrate the Ultimate Membership PRO plugin with your theme?
Hi,
We have not tested the plugin with the Theme yet, but if you want you can try it at your own risk.
Thanks.
How do i change the shop main page?? Not the wordpress page
Hi,
You can change/set the Shop Page as per your requirements from WooCommerce >> Setting >> Products and change it from there as per your requirements: https://pasteboard.co/I7t9tEw.png
And you can change the Layout of the Shop/Category pages from Appearance >> Theme Options >> WooCommerce >> Product Archive as per your requirements.
Thanks.
Will you be adding PWA (Progressive Web App) functionality to your theme? I noticed that other themes are adding this. It would help make the website perform better.
Hi,
Can you please provide me other Theme examples which have this feature?
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Thanks.
I need help updating live site from Porto Wordpress 4.4.3 to the current version 4.10. I updated WordPress to current 5.1 and now I can’t edit my theme pages. This is urgent. Please help. I actually have several sites that require this. I’m willing to pay to have my site updated as we are launching a brand in 5 days and need site running without error.
Hi,
First of all you have missed a lot of Theme updates in between your current running Theme version (4.4.3) and the latest version of the Theme (4.11), and we have added a lot of features in the Theme in the previous updates and some of the Options have been removed as well from the Theme and a little Design change as well, You can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So those Options which has been removed and those Options which has been added in the Theme will not be changed once you will update the Theme.
How to update the Theme: Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
since the site has been updated to the latest version of porto, the properties have stopped working since I have no payment for the support, but this should not happen since with the previous version everything worked fine
http://box5766.temp.domains/~pesachfa/staging/2867/property/pfr-2lc75/Hi,
Your providing URL is showing 404 page, It seems to be the permalinks issue, Please go to WP-Dashboard >> Setting >> Permalinks and reset the permalinks to default and save changes and check your site again after removing the browser cache hope your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I would like to use on 5 sites do I need to buy a license for each site? Can you give me a better price? would the PT-BR language provide me?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you have to purchase 5 license of the Theme if you want to use it on 5 different sites as this is Envato policy you may wish to confirm from them as well and we do not able to offer better then the sale price which is now activate and also it is only for limited time period so hurry up and get your licenses now.
Yes, after Installing the Theme please contact us through our support system so we will provide you any language file of the Theme as per your requirements.
Thanks.
Hi, the plugin update for WPBakery always fails. I have tried deactivating and reactivating the licence, but still the same. How can I update the plugin?
Hi,
Please download the latest plugin from here and delete the old version of the plugin from your site and Install the latest one, It will work for you: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/01/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to install main theme for the landing page and shop demo for the second page part of main theme all together? thanks
Hi,
You have to Install the Theme on Main site and Import Shop demo on it, and then deactivate the Theme by going into Porto >> Theme License and then go to Test site and Install the Theme again and activate it with the same purchase code and Import the landing Demo on it and copy the complete code of the pages one by one and go to Main site and create pages and paste the code in it and save changes it will work for you and finally after doing it again deactivate the Theme from test site and activate it on the Live site.
Thanks.
