3569 comments found.
Hi, the current theme version cannot support latest WooCommerce version: WooCommerce 3.6.1, which makes layout look strange, can someone please work on it? Thanks
Hi vinnie_liu,
Please read this article Outdated copies of some WooCommerce template files. You can downgrade to WooCoomerce 3.5.8 using the WP Rollback plugin until we release theme update that support WooCommerce 3.6 (learn more).
Have a great day!
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
Hello, i want to buy this theme including extend support. But i wanne know if you can do a fresh install for me including most updated wordpress, all plugins that needed (as in your demo) and demo-content of the https://themes.laborator.co/aurum/multilingual/ What will it cost extra? Thanks already! Emile
Hi bastingsemile,
We recommend following the beginners guide in our documentation, as we do not install or update WordPress and other plugins/themes, we can help you once but that is out of the support scope.
Kind Regards,
Art from Laborator
Awesome!! Thanks!!
Glad to hear that 
Kind regards,
Art from Laborator
Currently evaluating themes for a t-shirt/apparel/accessories shop. Do you have a page in your demo or a link to screenshots showing the various theme options in the wp admin? I use Avada on several client sites and that has an extensive theme options to configure everything (which I love), so hoping for something similar. Overall your theme looks great for an online store based on your demo.
Thank you kindly, Chris
Hi Chris,
Aurum like Avada uses WooCommerce which is has the same options and also a lot of more options than just a normal shop, because the main purpose of this theme is shopping. Can you please specify which options do you want to see so I can take a screenshot from the admin area or record a video so you can see.
Kind Regards,
Art from Laborator
Hi Art, thanks so much for the reply. There are too many to list here, but I’m just referring to a theme options panel, allowing the global configuration of all the website’s various elements (site width, boxed or full width options, typography fonts/sizes, button colors, header styles, amount of footer widget columns, footer/header padding, overall styling of the website etc…). If you’re familiar with Avada, you know they have an extensive theme options section allowing the configuration of basically everything throughout the site. Rarely do I have to add any custom CSS to accomplish the look/style I’m going for on any given client site. Hopefully that makes sense and I’m not overcomplicating my question.
Thanks again, Chris
Hi Chris,
I am not familiar with Avada’s options but Aurum cannot be compared to the most popular WordPress theme ever, Aurum has many options in the theme options and also uses a page builder so you can create your own page layouts but you cannot customize the whole layout without using custom CSS.
Kind Regards,
Art from Laborator
Hi, I try to implement the Facebook chatbot as I did many times but it does not appear on my website. Is there a problem you identified ? Thanks.
Hi pcherqui,
The theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support centre and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli from Laborator
Hi, my license expired and I just need to know if you identified this problem. I’m sure you’ll understand I dont want to renew the license only for this purpose.
Also it could be an important info for the next buyers to know if they can implement the Facebook chatbot
Thanks
Hi pcherqui,
There is no identified problem with the Facebook chatbot and the theme, this is not a known issue and it was not reported by other theme users.
Kind Regards,
—Ylli from Laborator
Good Morning. I get in touch with you because I have obtained your template. First I would like to congratulate you for the work, since we are happy with it. My question is this: We have not updated wordpress for fear that the web fails us. Is it safe to update it or advise waiting? Visual Composer does not work for us. Is it because we have not updated WP or have nothing to do? ROSA
Hi Rosa,
Thanks for using our theme. It seems that you purchased Kalium with a different account because I can’t see ‘Purchased’ or ‘Supported’ badge in your account.
Please note that the theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support centre and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli from Laborator
Buenos días, tengo una duda respecto a la actualización de wordpress. No me atrevo a actualizarlo por si da error ami ecommerce. ¿ha habido algún problema con la plantilla al actualizar Wordpress? Muchas gracias ROSA
Hi Rosa_Moreno.
The only language we give support to our users is English, so please write in english if you have any question or issue.
Kind Regards,
Art from Laborator
Do you have a PSD file for the homepage?
Hi Kddub,
Yes we have some PSD files but they are outdated since the theme has changed from it’s original PSD version to the live version.
Kind Regards,
Art from Laborator
Laborator support is something you can only wish for! Excelent, professional and fast! Highly recommended!
Hi daliborsky,
Thank you very much for your comment, we are very glad that we have kind clients too
I wish you an amazing day!
Kind regards,
—Ylli from Laborator
Shows Errors in google Search console Report in Product- Errors is
Either "offers", "review", or "aggregateRating" should be specified inHi nandeeptailor,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
P.S: We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
hello I need help with Quantity +/- buttons not working on phone.
Hi elephatdesign,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
Hi, this is a pre-sale question. I saw on Aurum demo web, in the additional information tab, you display many other fields of a book like this. And as far as I have known, WooCommerce does not allow the theme to modify its display and add more content like this. Even each information is a taxonomy/category which will have their own archive page. Is this an add-on feature I need to buy more, or is there a setting within the theme?
Hi tinodo,
This is a WooCommerce feature which has been introduced lately, there is an option if you want to allow the attributes to have archives and be linkable so they can be filtered.
Kind Regards,
Art from Laborator
I think you forgot update, cause when i click on update, this ask the licence and dont update it. :/
Hi Zona-MiX,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art from Laborator
Hi There,
How can I change my currency £ to Sri Lankan Rupees?
Thanks Nuwan
Hi Nuwan,
Please read this official WooCommerce article: Shop Currency
P.S: Theme comments section is used only for pre-sale questions.
If you need support, please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli from Laborator
Custom search page of this theme is very good also it have content filtering
Thanks for your kind words
Kind regards,
—Ylli from Laborator
Hello, thanks you for your item, is this item compatible with elemntor?
Hi,
It is not fully compatible but for sure that you can use the plugin without a problem.
P.S: Theme comments section is used only for pre-sale questions. In the future If you need support, please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli from Laborator
Hi after installing UberMenu and configuring as your demo I no longer have the sticky menu option as you have on the fashion demo. Everyting else with menu works great just no longer sticky menu header. The option is still enabled in back end under the theme to use the sticky menu. This just happened after setting up ubermenu. hopefully you can help. Thanks
Hi spiralmind,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
After the last wordpress-woocomerce update the additional product images field disappeared. What should I do?
Sorry my bad
Glad to hear that you already solved the problem
Kind regards,
—Ylli from Laborator
I was bought this temaplte, maded demo content installation, and all plugins. How to use shorcode? or where to find them 
?
Hi flexidesign,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
Today the WooCommerce 3.5.4 version seems to present a security risk (XSS), could you tell me when your theme will ensure compatibility with the WooCommerce version 3.5.5? Thank you in advance.
Hi mickaelmaury,
You can update WooCommerce to version 3.5.5, it will show you an message about one or two outdated files but very soon we will release a new Aurum update that will fully support the latest WooCommerce version as we always do.
Kind regards,
—Ylli from Laborator
Hi ! Does the extension “WooCommerce Additional Variation Images” still is compatible with this theme ? I’ve just install the extension and images are cropped (among few others problems). :/
Hi khouya,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli from Laborator
My support has expired. Do I have to pay 42$ just to say that the extension “WooCommerce Additional Variation Images”, which is supposed to be compatible with your template, is actually not compatible? :/
Hi khouya,
I’m really sorry but we can’t help you from the theme comments section and especially for a third-party plugin. If you want you can write in our support area and one of our support agents will help you with your problem.
Thanks for your understanding!
Kind regards,
—Ylli from Laborator
I understand.
I can’t create any ticket anymore because my support expired. Do you talk about another “support area” ? Thanks.
We are talking about the same support center, as explained in the previous comment we cannot help you from the theme comments section and especially for a third-party plugin.
Can you just tell if the plugin “WooCommerce Additional Variation Images” is compatible or not (anymore) with this theme? If not, will be there a fix in the next update. Thanks!
Hi khouya,
Yes our theme supports WooCommerce Additional Variation Images plugin. If you have any problem with the plugin compatibility then the only area that you can get help is in our support area.
Thank you very much for your understanding.
Kind regards,
—Ylli from Laborator
I just spoke with someone from WpKraken’s team. He says there is indeed a compatibility problem. They can fix it but future updates can make pb. So I would prefer that you guys fix the problem.
I can pay 42$ to renew my support, this is not a problem. But what i do not want is that, after I pay, you say : “oh well yes there is indeed a problem, this extension is not compatible anymore and you know what ? It won’t be compatible anymore. Bye.” Do you understand?
Hi khouya,
We are not aware of any problem that our theme has with the “WooCommerce Additional Variation Images” plugin.
You can write in our support and one of our team members will check this if this is a problem that is caused by our theme sure that will fix this problem for you and for other users too through theme updates.
I wish you an amazing day!
Kind regards,
—Ylli from Laborator
Glear to hear that. Thanks.
I wish you an amazing weekend!
Kind regards,
—Ylli from Laborator
