16522 comments found.
Hi There. I am using Jupiter 6.1.6 and I received the following message from woocommerce. I cannot find anything on the support forum for this.
Your theme (Jupiter Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi and thanks for reaching out to us 
That message doesn’t affect your site all. You can ignore it. It’s shown because we overwrote some Woocommerce templates in the theme and old version number may be written in these files, but they can’t harm your site. So just leave it as it is and just ignore it. Thank you for understanding.
Thanks for the quick reply. Much appreciated!
You’re welcome
Hello, pre-sales questions please before proceeding.. I looked at your Jupitar X theme, so first congratulations for such beauty.
My questions are:
01) It says it comes pre-built with Elemenator Visual Editor, may I know which version it is? The free or pro version?
02) My client requirement: He needs the header as follows: Logo/Site name on the left, far right the search field or search icon and below them the actual links/tabs. So the question is: will your theme which is integrated with elemenator will allow me to do so? Or do I have to customize it my self?
Thanks and regards, Joe
Sorry, and does your menu/headers supports two lines? (two-tier wording on buttons) for example: ALTERNATIVE and right below it HEALING yet both are the single link or button. Can we use the | are separator?
Thanks again, Joe
Hi and thanks for reaching out to us
1. We included the free version of Elementor. Elementor Pro is not required for JupiterX theme. Please refer to this article https://help.artbees.net/how-to-s/elementor/do-i-need-to-buy-elementor-pro .
2. You can create a custom header with Elementor editor and assign it in Customizer https://help.artbees.net/header/creating-a-custom-header-in-jupiter-x-using-elementor . Also you can divide buttons into 2 lines in Elementor editor. These goals can be achieved. Thank you.
Hi! Love your theme and have been using it for years, but for the last week or two the site flickers/jitters/jerks when scrolling in Chrome. The issue was brought up already by VP_SEASEO here in the comments. Any idea when and how this will be fixed?
Hi and thanks for reaching out to us
This issue was reported to the developers and will be fixed as soon as possible. Meanwhile you can fix it as described in this topic http://forums.artbees.net/t/content-flickers-while-scrolling-in-jupiter-6-on-chrome/ . Thank you.
Hi , We have bought many licenses and we have many happy clients with jupiter 6 and at the moment we do not see any feasibility to switch to versionX due to the difficulties involved in redoing everything and why we think there is still much improvement left.
You assure that in the meantime you will continue to maintain version 6, is that true? We continue to see the same version as last year in your log: v 6.1.6. https://themes.artbees.net/support/jupiter/release-notes/
Please confirm this to me because for us your current strategy can be a serious problem.
Hi and thanks for reaching out to us
Please don’t worry about Jupiter 6, it will be supported and updates will be provided. Currently developers are working on a new version of it and it will be provided soon. By the way, a migration tool will be released as well to be able to move WPBakery content to JupiterX theme without breaking the site. Thank you.
Okay thank you very much. Now we are less worried. I look forward to these changes. Will you warn in any way?
You’re welcome.
Yes, there will be an announcement. Feel free to contact us if you need any assistance.
I have a complicated product, specifically – custom printing. So my products have dozens of options. Will this theme along with WooCommerce work by default with my products? Users will need to upload image files, and submit customization information, etc..
Hi and thanks for reaching out to us
By default there is no such feature to upload files to products, but you can achieve this with a 3rd-party plugins like https://wordpress.org/plugins/woocommerce-upload-my-file/ . Thank you.
Hello,
I use the ranven s posts module. How i can use “target=_blank” with the title. ?
Sorry for my bad english Thank you
Hi and thanks for reaching out to us
To open Raven post in a new tab when clicking the title, you need add this code in JupiterX > Control Panel > Settings > Tracking Codes before /body tag:
<script>jQuery('.raven-post-title a').attr('target','_blank');</script>
Thank you.
I loved V6, trying to move to X and plugins crashing my shared hosting. Did increased PHP memory and a lot more as read on forums, even talked to Server support and they did took a look at their system. Result: Plugins interfear and make the site slow. Especially the JET plugins in combination with the Elementor. I cannot believe that the new update is that laggy and slow. Can you please help?
Hi and thanks for reaching out to us
Actually the slowness is caused by Elementor, not our theme and they will fix it in the update. Meanwhile you can downgrade Elementor to 2.4.7 version. Also please follow suggestions from this article https://help.artbees.net/maintenance/elementor-too-slow . Thank you.
Again… please answer my Ticket Number: #89908. Or maybe I need start adding things here instead because you seem to reply much faster?!! thank you
Hello,
This ticket is assigned to an agent and will be answered soon. Thank you.
I have a license for the Jupiter theme and the theme seems to be broken. What could the issue be?
Hi and thanks for reaching out to us
Could you please clarify what is wrong with the theme? Please show a screenshot how it’s broken. Do you mean you can’t activate the theme?
Hi, I’ve been using this theme for a while. But I noticed in my portfolio, the zoom button which pops up the lightbox, I can’t find any settings for the lightbox. I think it used to be under theme options? I want to disable the previous and next buttons, as when you click anywhere but the exact middle, it goes to the next or previous post.
I use my portfolio for video posts, and the lightbox is useful to quickly browse the videos. Am I missing something, or is there actually no way to customize the portfolio lightbox? Thanks.
Hi and thanks for reaching out to us
To disable the navigation in lightbox, add this code in Theme Options > Advanced > Custom CSS:
.fancybox-nav {
display: none;
}Thank you.
Hi there,
I’m having some conflicting CSS between Beaverbuilder and Jupiter Theme Dynamic styles.
I want it so that the font-size for H2 set in (Masterkey) Theme Options is “!important”.
I’ve tried adding “!important” in the dynamic-styles/global/general.php file in my Child Theme folder, however it doesn’t seem to be updating on my site.
Please advise.
Hi and thanks for reaching out to us
In Jupiter theme we provide WPBakery Page Builder and it’s compatible, you shouldn’t use any other page builder. If you want to override some css code, you should write it in Theme Options > Advanced > Custom CSS or in the style.css file in your child theme, but not in the dynamic-styles/global/general.php file.
Hi, Sorry I meant to say, there is conflicting styles between WPBakery and the Jupiter “Theme Options”. Is there an easy way that I can make my Jupiter “Theme Options” ”!important”?
Hello,
You can add ”!important” to your code, but if it’s still not overridden, you can prepend “body” to the code, like:
body .vc-123 {
font-size: 12px !important;
}
Thank you.
Hello I have bought your theme many times. I have a question though. How to add a Sidebar to Woocommerce Shop , categories, archives ? (I have elementor)
Hi and thanks for reaching out to us
You can set global layout for all category pages:
1. Go to Appearance > Customize > Sidebar.
2. Under the Settings tab in Exceptions section click on “Add New Exception”.
3. Select Archive item and set Layout setting to the desired layout.
Note: Archive settings are applied to Blog and Portfolio archive pages as well. Shop exception is related to Main Shop Page in this setting.
Hello, I am interested how to upgrade Jupiter 6.1.5. to Jupiter x. Is it possiblle at all? I tried, but website has fallen apart. Is it Jupiter X another theme than Juipiter? Can not finde instructions on artbees website. cheers.
Hi and thanks for reaching out to us
JupiterX is a bit different from Jupiter 6. You can read here what changes were made to JupiterX theme: https://help.artbees.net/getting-started/changes-made-to-jupiter-x . When you update to JupiterX, you’ll have to re-create all pages with Elementor editor as WPBakery isn’t included. Anyway, you can still use Jupiter 6 version, it will be supported and updates will be released. Thank you.
HI there,
I have already purchased the theme and I am currently evaluation if we will build our new website with it, so I keep watching what´s happening with Jupiter X and how things are progressing here.
However, I always fail to find a location for a changelog and the blog for whats new with Jupiter X – can you point me to the right adresses? Thanks!
Hi and thanks for reaching out to us
You can check the changelog at this link https://themes.artbees.net/support/jupiterx/release-notes/ and Blog articles are available here https://themes.artbees.net/blog/ . Thank you.
Giovedi demo is not included with Jupiter X – is it possible to create such layout with elementor?
ok, i just noticed that the giovedi demo is made with elementor, but the demo file is not included in the template folder
Hi and thanks for reaching out to us
As I see the Giovedi template is available in JupiterX > Control Panel > Templates https://take.ms/qa19S . Please re-check your control panel. Thank you.
Hello, I bought this product 2-3 months ago and installed and used it successfully…Its been a while since I used my website and decided to set this theme on a different website..so I deactivated my apı key and created a new one…but the problem is after I install theme, the installation wizard doesnt work…I can’t activate the product…nothing seems to work…I can install and use jupiter but not jupiter x…what am I supposed to do ? is this related to new wordpress version ? It’s frustrating ..
Hi and thanks for reaching out to us
Are you getting any error when trying to register the theme? Please let us know if there is any error. Thank you.
Does this theme support Easy digital downloads? If not, are there any plans to?
Hi and thanks for reaching out to us
We didn’t find any incompatibility record with this plugin but this doesn’t mean that it’s compatible. However, not having any report makes it have a good chance of being compatible with the theme. Plus Jupiter X codebase is using the latest standards that makes it compatible with most of the plugins out there. So you can give it a try. Thank you.
Hi, I installed a demo, and then when I made a blog post it changed the theme to a regular blog. I deleted the posts, but the theme is still like a blog. How can I get the installed demo back? I made alot of changes to the demo, and I don’t want to do it all over again if I don’t have to. P.S. I’m sort of in a hurry, can you give me a short answer. Thank you
Please disregard this, I found the reason. Thank you
Hi and thanks for reaching out to us
Glad to hear you managed to resolve the issue.
Hi. When we install JupiterX, the Customizer panel doesn’t render properly. It appears broken and nothing is clickable. As soon as we disable “Jupiter X Core”, the Customizer works again. On top of that, the “Jupiter” page in the WP dashboard (under the “Appearance” tab) is also not working. It cannot be activated as the buttons simply don’t work. We’ve tried this on both our live host as well as local servers with the same results.
Hi and thanks for reaching out to us
Please check if correct permissions are set for “jupiterx” folder in wp-content/themes directory via FTP. They should be 755 for “jupiterx” folder. If you still have the issue, please create a ticket and provide WP Dashboard and FTP credentials for investigation. Thank you.
Hi. You were right that the folder permissions weren’t set to 755, despite us unpacking the zip as a direct download. It did this on a local server and on a live server. We changed the permissions and it improved a little, in the sense that the Customizer rendered “more properly” (but not 100% correctly). After that, we activated “Jupiter X Core” and as soon as we did, we got this fatal error (paths withheld):-
Fatal error: Cannot redeclare jupiterx_core() (previously declared in <path>/wp-content/plugins/jupiterx-core.php:407) in <path>/wp-content/plugins/jupiterx-core/jupiterx-core.php on line 407
Hello,
Please check via FTP if you already have “jupiterx-core” folder in wp-content/plugins directory. If so, delete it and then try to install JupiterX Core plugin again. If you still have the error, please create a ticket and provide FTP and WP Dashboard credentials for investigation. Thank you.
Hello. I’m trying to implement JETMENU MEGAMENU following all the steps in documentation, but megamenu simply nevers shows up. Is there any known bug ? I only have the plugins you provided in the bundle, so at this point I’m pretty frustrated. Thanks!
Hi and thanks for reaching out to us
Seems you added Raven Navigation Menu element in your header template, didn’t you? You need replace it with Mega Menu element and after that your mega menu will be visible. Thank you.
? I’m editing from zero with Jupiter X. I don’t know if I added Raven Menu… and if I did, I have searched for a way to replace it on your tutorials, but could find anything. Thanks
Thank you! I could do it now 
You’re welcome
