26721 comments found.
URGENT – Issue with menus my menu doesn’t keep the order I put it in. After save it shuffles to a random order instead of the order I put it in
Hello,
Please, check if you are using latest version of our theme and Bridge core plugin. As you could see from our change log, it has been fixed in version 18.0.7 https://www.screencast.com/t/fjFZUsj87v7 So, try just to update Bridge and Bridge core to latest version by following instructions from here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ and if you need any further help, our support team is on your service at https://qode.ticksy.com/Best, Qode
Cheers that fixed it.
Glad to her this. Thank you for the update.
Hello!
I am having issues with my main menu. It does not keep the order I set it to. As soon as I save, it reorders the menu. I initially thought it was memory limit, but all other changes take effect.
I would love some support as I am at my wits end.
Thanks!
Hello,
Please, check if you are using latest version of our theme and Bridge core plugin. As you could see from our change log, it has been fixed in version 18.0.7 https://www.screencast.com/t/fjFZUsj87v7 So, try just to update Bridge and Bridge core to latest version by following instructions from here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ and if you need any further help, our support team is on your service at https://qode.ticksy.com/Best, Qode
Once I updated your bridge file, my website started stuttering. https://www.designbydennis.nl please try scrolling through the page and you will see for yourself. How can I fix this?
Hello,
We have just checked your website and everything looks ok. Please, check this video we just made: https://www.screencast.com/t/KCocxRxfqnxS Is there any issue right now?Best, Qode
Hi Qode! I have some troubles with the Testimonials Carousel… It seems not to adjust the width size (selecting 3 columns, shows a little from the fourth one) and adding the margin between items… Which jQueries should be active on the general settings?
Hi,
It is happening because flex slider script that is used for this Testimonials carousel is not updated in Wpbakery page builder yet. So, you could downloaded latest flexslider script \jquery.flexslider-min.js and replace it here \wp-content\plugins\js_composer\assets\lib\bower\flexslider\jquery.flexslider-min.js https://www.screencast.com/t/9eV9fvaUt That should be helpful in order to fix this.Best, Qode
Perfect! That did it. Thanks for the help!
Glad to hear this. Thank you for the update.
Hi,
I installed the update and now my portfolio doesn’t work properly and the look has been overwritten. My logo won’t appear even though it’s selected, the links in my menu don’t work and the colors I selected for my theme have been overwritten.
Please help me because I am applying for work and it has to work properly.
Sincerely,
JG
http://www.Julie-gauthier.comHello,
We managed to find your tickets on our support forum and all are answered. Please, check responses on ticksy.
Qode
I just renewed my support with you guys and I can’t submit a ticket!
Hi,
I installed the update and now my portfolio doesn’t work properly and the look has been overwritten. My logo won’t appear even though it’s selected, the links in my menu don’t work and the colors I selected for my theme have been overwritten.
Please help me because I am applying for work and it has to work properly.
Sincerely,
JG
http://www.Julie-gauthier.comHello,
We managed to find your tickets on our support forum and all are answered. Please, check responses on ticksy.
Qode
Hi guys, By updating the theme, qode options disappeared in the admin.
Regards, Romuald
Qode options disappeared
Hello,
Just note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
Planning to buy & use the City Listing demo for my travel business. But in listings, can I modify locations on maps? And how? As I’m not a coder myself :cry: . Would be glad if you can help me with this!!
Hello there,
Thank you for taking interest in our Bridge theme. Yes, under each listing you could add name of Location in Location field. Please, check this screenshot: https://www.screencast.com/t/An2ylr1a For all Bridge demos that contain the front-end user login functionality, you can use the following credentials to log in and check out the user dashboard and all the amazing options it provides username: test password: testBest, Qode
Thanks for prompt reply but I’m looking to change location on this page http://bridge91.qodeinteractive.com/job/millbrae-wellmens-pancake-house-7/ google map
Hello,
That is exactly what we explained in previous reply. You should just add desired location and it will be applied on listings’ map.
Qode
Ohk! 
Just created a dummy listing with desired details using test credentials. It says the listing will only be visible when admin approves it. Listing Name: Mohan Garden
Hi,
We cannot approve those listings. Because, then your test listings will appear in our listing list. It is just for testing of our customers. But listing will appear like those you could already see on this installation http://bridge91.qodeinteractive.com
best, Qode
Since today’s update no changes made in Qode Options are being saved, it says they are but front end is not changing, and when i go back to Qode Options whatever I had changed has reverted back to before the change.
I have updated Bridge many times and am fully aware of the process and it was followed to the letter, no other issues and site looks find, i just can’t change any of the options anymore, please address.
Hi,
Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access so our agent could check this closer and assist you there.
Best, Qode
My apologies Bridge people and users, clear your cached images if you are having the same problem, works fine now
So glad to hear this. Thank you for the update!
Hello
I have the bridge theme version 17.2 and I want to update it to the latest version. But, when I uploaded theme files an error occurs in my website.
Fatal error: Call to undefined function qode_envato_wordpress_toolkit_installed() in /home4/myfuture/public_html/wp-content/themes/bridge/framework/modules/envato-wordpress-toolkit/load.php on line 3
What could be the problem? Thank you.
latest version is 18.0.8
Hello,
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envato-wordpress-toolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
Best, Qode
Hi, your ticket-system seems not to work. I am unable to send a ticket, nothing happens when I fill the form and submit (tried with couple different browsers). Where can I send a support request?
Hi,
It could be some temporary issue. We have just checked and everything works ok. Please, try again to visit our support forum and to submit a ticket at https://qode.ticksy.com
Best, Qode
Hello, Thanks for fixing the smooth scrolling issue in Google chrome in your most recent release.
However, I still have problems with the qode options tab. I also observed that unlike before, the qode options tab no longer has the pop-up list when hover is active. Like the user tab, the pages tab and the products tab in wordpress, the qode options tab used to have a pop-up list when mouse hover is active. In bridge 18.0, this feature disappeared. it’s probably why every other tab on the qode options page besides the first one gives an access permission error. Perhaps this provides a clue as to what is wrong and potentially, how to fix it. thanks.
Hello,
Thank you for this explanation. There is hover effect that is making a bit darker of hovered tab, but there was no popup effect with included parts inside that panel. May we are not quite sure on what exactly are you referring here?
best, Qode
I installed the latest update and my logo doesn’t show, my menus don’t work, the gobal colors are overwritten. I don’t know what to do.
Hello,
We are sorry to hear you’ve experienced trouble doing latest theme update. Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. You’ll see message about this plugin in your dashboard and just follow it in order to install it https://www.screencast.com/t/n8dhuezqWe0 Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
Ok, but I already installed the update, how do I revert to the last one? And how was I supposed to know that I had to have the parent theme activated?
Thanks for helping.
Hi again,
There is no need to revert. Just continue with update process. Did you follow all instructions from the previous post? Please, send us here your website URL so we could check. Thanks
Qode
Hello,
Just use this part of code in Custom Css:
.portfolio_single.portfolio_template_8 .icon_social_holder {
display: none;
}Best, Qode
How do I change the color of non-home page menu nav text? Currently the home page has white main menu nav text, but the other pages have black. How can I change those other pages?
Never mind. Figured it out!
Glad to hear this has been resolved. Thank you for the update!
I paid for 1 year support an I cannot summit a ticket, can you please help?
Hello,
It could be that last session is remembered on your browser. So, try just to clear the cache, or visit our support forum from new browser https://qode.ticksy.com/
Best, Qode
Instalo el theme y me aparece un error 404 en el inicio.
Hi,
Please, try to follow instructions for installation via FTP http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-2-ftp-installation/ and here are presented solutions for common issues http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-3-common-issues-and-troubleshooting/ If you need further help, our support team is on your service at https://qode.ticksy.comBest, Qode
Pls I need a WordPress theme that would let users submit product links they want to buy from any online store like Walmart, Amazon etc while I buy the products on their behalf and ship it to them.
Hello,
Thank you for writing in and taking interest in our theme. We think you are referring to External products that could be made using WooCommerce, and here you could find more about it:
https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/You are able to create those inside Bridge theme.
If there is any other doubt, we are here.
best, Qode
HI QODE ! I am looking forward to buy cool theme for my future online-shop with ONLY ONE product with 5 accessories. What do you can recomend for me? Could i install WoCommerce on “one page” site?
Hello,
Thank you for writing in and taking interest in our Bridge theme. Yes, you are able to create online shop using any desired Bridge demo website, or One page website. Feel free to check our demos here http://bridgelanding.qodeinteractive.com/#demos-section and you could filter to see some of representative Shop websites https://www.screencast.com/t/ddcATT6f Please, let us know if there is any other doubt.best, Qode
Hello im using the bridge231 template but when im scrolling down the page is trembling. How can i fix it please?
Hello,
Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will gladly check this closer. Thanks
Best, Qode
Hello as you suggested i have open a ticket 3 days ago and nothing happen. please can you tell me when you check it? Its been 3 DAYS…
PRIVATE TICKET #1963072
Hi,
Your ticket has been answered. Sorry for waiting longer. Weekend is behind us. Please, continue conversation with our support team on ticksy if you need further help.
Best, Qode
Hello i just updated the theme but the problem consist. Help please.
Hello,
Please, reach our support team again and they will assist you with this part.
Qode
