28334 comments found.
In the Edit Page section, page templates do not appear and the page is outside the default full width etc. can not choose, please urgent help
There is a problem, I get the error in themes “ERROR: Template is missing. Single themes, index.php, a template file.
Seems there is a problem with the main or child theme files. If you use a child theme please switch to the main theme and check if the problem still persists. You can also re-upload the main theme files via FTP as told here: https://docs.uxthemes.com/article/77-how-do-i-update-the-theme#2
Hello. Is there maybe any affiliate plugin that Flatsome is compatible with?
Hi,
There are many Flatsome users run their sites as an affiliate website. Please join our official Facebook Community and get active Flatsome users’ valuable opinions.
Hello
I’d like to buy your fantastic theme but I have some question
1- Can I customize the display of colors outside the product page before I click on it? like this one here https://snag.gy/h7Pyvo.jpg
2- Can use a regular responsive slider on the main page instead of the current ones which contain layers of texts and pics. ?
3- on Mobile where can I put the language button for multilingual store?
Hi,
1. Flatsome doesn’t have built-in color swatches feature. But you can easily add via 3rd party plugins.
2. Please check the sliders on our demo page: https://flatsome3.uxthemes.com/elements/sliders/
3. It depends on your design. You can put on the header or the mobile menu.
Thanks For reply.
1- Would you please recommend some of these plugins
2- This is what I was looking for. But on mobile it is not fully displayed. I need it to be fully displayed on mobile like desktop. Could it be done?
Thanks again 
You can take a look at YITH Color Swatches plugin or Woocommerce Color Swatches extension.
You can create different sliders for desktop and mobile separately with UX Builder.
I suggest you join our official Facebook Community to get our users’ (+16K) valuable opinions before buying Flatsome.
Can you please tell me how i can add my own custom SVG icons to the ux builder. Im currently using the Title element within the UX Builder and i need to add my own custom Icon rather than the ones already there. Thank you.
Hi,
They’re hard-coded, you can’t add your icons to UX Builder without custom coding. But our developers are working on the integration of Fontawesome.
I am trying to edit a page on my iPad and i can’t scroll through the flatsome studio templates its stuck
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hello, I want to buy the theme, may you help me custome the product page wwith some feature like the page: http://mwcstore.net/products/giay-the-thao-nam-mwc-natt---5204?c=X%C3%81M
Hi,
If you have enough design skills and know how Wordpress/Themes/Plugins work, you can design such a custom product page with Flatsome easily.
But I need a custom, a variations of color show like this image: http://prntscr.com/nc0q2w
may you help me this custom?
We can’t provide support for such customizations due to Envato Support Policy. Can you join our official Facebook Community and get our users’ opinions about the plugins of image swatches?
I did, now waiting for your response
Hello, How can I setup the countdown to be loop?
Hi,
The countdown element can’t be set for being in a loop.
Grrr
How do I get rid of the JetPack Message “Connect Jetpack to activate WooCommerce Services”. Rather use other plugins then the bloated JP. Thankx
Hi,
Just disable the Jetpack plugin to get rid of that.
hi, is it possible full width blog single post page?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I have bought the flatsome theme and it is really good. I have got a question about cookies notice. Is there a feature to turn it on? if not what plugin should I use?
Thank you.
Hi,
Flatsome doesn’t have such a built-in feature. But you can use a 3rd party plugin like this one: https://cookieconsent.insites.com
What steps to take to install the theme on a different domain, than used when purchased. If I want to change domains?
Hi,
Please remove the purchase code and click on the Update button on the old site and activate the same code on the new site (domain).
Hi
i have been having some really quite bad speed issue with the theme, my web host has investigated and it appears that there are some files missing from the child theme that are not created after going through the setup
i have e-mailed you the finding from my web hosts investigation
also i replied to your access request first thing this morning
have you had a chance to access the site yet. i replied to you at 07:39 this morning over 12 hours ago and still haven’t heard anything from you
Steve
Hi,
Your ticket #83582 will be replied ASAP. Until it’s replied, can you upload the main theme files (not the child theme) over FTP? You can get more information from the “Option 2: Update trough FTP” section of this document.
Dear Flatsome team,
“WooCommerce Multilingual is enabled but not effective. It is not compatible with Woocommerce versions prior 3.3.0”
But Woocommerce 3.5 update is not proposed in the plugin list
Flatsome theme is preventing Woocommerce to update to 3.5.
The theme has some additional checks in it that prohibits the updates to WooCommerce plugin. So do I need to remove those restrictions in order to update?
Or is it something that Flatsome will fix soon?
Thank you and keep it up, such a great job
Ariel Blast
Hi,
Flatsome is a theme and doesn’t have any control over the admin panel. There should be another issue that prevents the update of Woocommerce.
Im having an issue with Flatsome. I am using Woocommerce. When i go to the shop page and add items to my basket i then go to the View cart page when it displays as it should. However while i’m on the cart page i then use the cross to remove each product and once i have removed each product my footer goes into a framed version rather than the default. Its quite strange actually. Can you help?
Hi,
We see that your premium support has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
By the grace of God, please do tell how to edit the footer copyright area (socket)
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
For real? I am a web dev and working on behalf of a client. And seriously like, I have to talk so much for this? This is the level of documentation you have and this is your support? Are of even ashamed?
This is not our Help Desk and we are responsible to support Flatsome users. If you want to get support, please contact your client and open a ticket from the Flatsome Help tab of the Wordpress admin panel.
Thanks for your understanding.
Hi,
I am trying to change color of headings and text but given option doesn’t work. Cant change text color.
Here is the website: http://kapelion.fuzencreative.com/
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi, i have bought flatsome and managed to set default category which cannot be deleted can you somehow help me wtih this problem i would like to delete the category. with regards, Filip.
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hi, I have a question about the license. Would there be any possibility of paying an amount for having the license for life?
Hi,
Licenses are valid for a lifetime. You’ll get updates all the time for free.
Yes, but I want to use it in different websites, is this possible? Do you understand me?¿
If you mean bulk license, Envato doesn’t have such an offer. You need to buy an additional license for each different domain.
What I want to say is if there is an agency license; because I need to be able to install the theme in many different domains, and have the update automatically (in the wordpress admin) always available.
There are many themes / plugins that have an offer for agency and updates for life.
There are only 2 types of licenses in ThemeForest. Regular and Extended Licenses. There is no agency/developer license for now.
Hello. Is there an Isotope Filter function with the Flatsome Theme?
Hi,
Isotope filter exists only for Portfolio main page.
Can I have a different isotope filter on a different page…for example…page 1 has an isotope filter for portfolio categories a,b and c ….then page 2 has another isotope filter for portfolio categories d,e and f. Is this possible? If so, please direct me. Thank you.
Hi there, I can see that the Woocommerce templates are outdated. When will you be releasing the next theme update? Will flatsome add more elements to the UX builder. Can you also confirm what the team are working on at present.
Hi,
The latest version of Flatsome doesn’t have any outdated Woocommerce template file. Please check if you use the latest version and any customized Woocommerce template files exist in the child theme folder. The next release is planned to be published at the same time as the next Woocommerce release.
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