1618 comments found.
My logo was fine on my test server but when i transferred it over to the clients server everything works fine but the logo is stretched? I don’t understand why and i have tried everything.
I have also tried the following custom CSS:
.top_bar.scroll .logo_wrapper img { max-height: 150px !important; }
.logo_wrapper img { max-height: 150px; }
None of this works….
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The content builder embedded in the theme is throwing an error that deletes all content whenever you try to save a page. My guess is it is not counting the number of content blocks built by the builder and therefore resetting to zero every time it saves. This mean you could never edit or build any page until it is fixed or you rest losing all content for the page. In my opinion this issue is inherent to the theme and could only be fixed by a theme update or a personal fix sent by the author. However there may be a simple fix such as reinstall the theme or remove the built in content editor. But if the author will not allow you to email them with an error without paying for support, we get into the murky area where it is profitable for authors to create or not fix errors in order to boost support profits. I think we need envato to rule on this one to determine if this error is inherent to the theme or is inherent to only us?
Theme starting throwing an error. If you try to edit with content builder it erases the page, literally, when you try to save it.
Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/36/d717848614/htdocs/clickandbuilds/AnchorKitchenandBar/wp-content/themes/grandrestaurant/modules/content_builder.php on line 164
Need a fix as it erased pages and I cant rebuild them because it erases the rebuild whenever you save a draft
Hi,
This issue happens because you are using old version of theme and required plugins. Please make sure you update to the latest version of theme and ALL required plugin.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandrestaurant/doc/how-to-update-the-theme/
Please help my demo won’t import and also l can’t submit ticket. I am getting realy frustrated..
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Hi I can’t import the demo, what should I do? Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Same issue as someone just mentioned. I am unable to import Demo #1. It just stays stuck in “Loading” for hours.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Hi I’m planning to buy the theme, but I wanted to check if its possible to use a IENS reservation tool in the reservation page?
This is the plugin: https://www.theforkmanager.com/features/reservation-button-on-your-own-website/ Also looking at this home theme: http://themes.themegoods.com/grandrestaurant/demo1/home-6/ Is it possible to place the “Make a reservation” of this page under in the home theme?: http://themes.themegoods.com/grandrestaurant/demo1/about-us/Hope to hear from you.
Hi,
Thank you for purchasing.
Yes if the plugin you mentioned provide shortcode to add it functionality to post/page content.
Hi I purchased the template, but I’m having problems importing Grand Restaurant Demo 1. I already tried to import Demo 2 – that worked, so I’m only having the issue with Demo 1. Fyi, I’m getting the following message: Error: error (0). Can you please fix this?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Hello, Can I edit email structure in default theme contact form? I need client’s email ass subject when i receive reservation, not webpage name. Regards
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, since wordpress new version 5.1.x the content builder stop working. If I try to make modification to the pages with enabled content builder, it will completely erased all the contents. Also, I can’t make any new content using the content builder any longer. Any advise would be appreciated. Otherwise this product is not working corrently.
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins. It should fixes the issue with WordPress 5+
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandrestaurant/doc/how-to-update-the-theme/
Hello,
I just bought this theme, and it’s really very good.
I want to use Woocomerce, and I don’t have images of my products.
I want to remove the default images (or hide), for products or categories.
I made some changes in function.php or style.css, but the image is still there.
Can you tell me how to do that?
Thank you for your help
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
I opened a ticket, but I don’t know if it’s good or not.
I didn’t receive a confirmation email, and I don’t see my ticket.
How do I know if the ticket has been sent?
Thank you.
I couldn’t find any tickets from your account. Could you please check that again?
I’m about to buy the theme, but I want to be sure if it’s possible to have multiple locations in the reservation tool / contact map. Also is it possible to copy the site for each location, and switch when choosing a location? Cause these locations have different menus. (if there are other ways – I’m also fine with that) Please let me know.
Hi,
Thank you for interesting.
Yes of course you can do that.
Hi Theme starting throwing an error. If you try to edit with content builder it erases the page, literally, when you try to save it.
Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/36/d717848614/htdocs/clickandbuilds/AnchorKitchenandBar/wp-content/themes/grandrestaurant/modules/content_builder.php on line 164
Need a fix as it erased pages and I cant rebuild them because it erases the rebuild whenever you save a draft
btw error shows up above the the first element when I load a template. I have a screenshot but cant attach here.
Please login with your purchased account so we can continue providing support for you.
Language templates have in portuguese brazil?
Hi,
Thank you for interesting.
Yes you can translate theme to Portuguese Brazil language.
Hi,
I am now trying to install your theme “Grand Restaurant” in a new Wordpress site but when I wanted to import demo content I saw that the demo preview or online documentation doesn’t work so fine… Do you have any problem with your server? Please let me know if I have to wait or do something different.
Regards.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I already buy the theme, how can I download the theme?
Hi,
Thank you for purchasing.
You can download theme from Your Account > Downloads.
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Hello, Im trying to translate my theme, like Reservation button or the form it self. But nothing appears to work on the translation side. Im using Poedit and iv tried Loco Translate. I have the po and mo files created, in my case grandrestaurant-pt_PT.po. But nothing happens to work. What im missing? Thanks.
Well. it seems the problem has been solved. Dont know what was the problem. But now i have another problem 
How to translate the “Send” button of the form? Its not on the translating file. The same for the placeholder with Name* and Message*
Thanks
It someone is searching how to translate the strings in the contact form, its pretty easy and should be here and not redirect ppl to ticket suport. Just translate the plugin named: grandrestaurant-custom-post with Loco Translate and the strings are there.
Thank you very much and glad you got it sorted!
Hi,
Is there any compatible android app?
Thanks
Hi,
Thank you for purchasing.
Could you please provide more detail about Android app compatibility please? This is WordPress theme and it’s not native app.
more than 24 hours and still saying “Importing, please wait!” – Trying to import Demo 1. there is no XML file for content import nor JSON file for widget import in package. can you help me out, thank you.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Well it says my support is expired – isn’t it possible for you guys to provide XML / JSON file within the package, please let me know, thank you. No one is going to spend $45.50 to receive XML / JSON files which should be a part of the package.
You can find all XML and JSON files in theme’s /cache/demos/ folders.
I tried but the result is same “Importing, please wait!” – no error in the console either. Waited more than two hours.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited setting on your server which kill importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
But these workaround required your WordPress login information so please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I can guarantee you that there is no issue or limitations on server at all – using dedicated server and this is not the first time I’m installing your theme – I have three more themes of yours which works fine.
I can’t create a tickets because my support is finished and of course just to install demo – not worth to spend $45.50 – have a look at screenshot above.
Could you please contact us here https://themeforest.net/user/themegoods
Please also provide the login credentials so we can take a look at your site.
So nice of you, let me send you the details – thank you.
I just sent you a message with login details – looking forward, thank you.
Hi! I like how the theme looks modern and professional. Also, just wanted to ask how to solve the PHP Time Limit and PHP Max Input Vars? I had this errors:
PHP Time Limit: [?] 30 *RECOMMENDED 180 PHP Max Input Vars: [?] 1000 *RECOMMENDED 2000
Will appreciate your quick response. Thank you!
Hi,
Thank you for purchasing.
Basically our demo contents are very large so it’s required certain server limitation in order to work properly. So these numbers you saw are recommended ones to make sure, demo importing process can work properly.
Hello,
I understand but how can I put a limit to it if I’m only going to use 1 demo site?
To increase these limitation settings. You have to contact your webhosting provider.
Hello. Can you provide a test access to the demo admin panel before buying?
Hi,
Thank you for interesting.
Really sorry, backend demo is not available publicly.
