Hallo Koen,

Please submit the refund request and confirm us when it’s done.

Best, J

Refund form submitted. Thanks for support

No problem!

Hello,

The theme package comes with a zip named “flatbase-child”. That’s the basic child theme that you can use. If you activate a child theme, in WordPress, then you get all the look and functionality of the parent theme, but you can customize things in your child theme. Then, whenever the theme is updated you don’t lose the changes and everything goes smoothly. You can learn more about creating a child theme or using one, here: https://www.smashingmagazine.com/2016/01/create-customize-wordpress-child-theme/

What I’d recommend you is to use the child theme that comes with the package and then copy the files I mentioned on my previous message (taxonomy-article-category.php and taxonomy-article-tag.php) to the child theme folder. On those files, you have to look for “the_excerpt()” and remove it.

Best, J.

It worked! Much cleaner!! Thank you for your assistance J. Have a good one

My pleasure. Have a nice day.

Best, J

Hello,

Thank you for writing. I hope you’re doing well. Unfortunately, that’s not possible. The search functionality is based in the WordPress search engine and it does not search on PDFs. I’m no aware of any plugin that can make a search on a PDF. Sorry I can’t be of help.

Best, J.

Hi,

Thank you for writing. The theme can be used even without the classic editor plugin right now. As the articles are a custom post type, they will be automatically administrated with the classic editor. If you install WP > 5.0 you will get to see the block editor for pages and posts. And in that case, you may want to keep the classic editor. We have plans on bringing some compatibility on that front. And we’re also planning to launch a maintenance release soon. The fact that it was updated last year (we’re in January, though) means that the theme is pretty solid regarding the functionalities that it brings.

Thanks again and have a nice day

Ciao, J

Hello,

Yes it works with WordPress 4.9 – For WordPress 5.0 you will need to install the classic editor plugin.

Best, J

Hi,

Thank you for writing. I hope you’re doing well.

That cannot be achieved by customizing the theme via options panel, but you can always add some custom coding to make that happen.

Best, J

Hi,

Thank you for writing and the kind words We hope you are doing well!

You could use the “Article Categories” widget in the Article sidebar in order to have links to the different sections.

Best, J

Thanks, I have one more question – is there a way to order category sections on the home page? It seems that they are ordered alphabetically.

My pleasure

You can use the following plugin to order the article categories: https://wordpress.org/plugins/taxonomy-terms-order/

Best, J

It can be used with a sidebar by using the category page or using a page directly, with the shortcode within the content.

Best, J

Hi J, I just checked your documentation, which does not contain any shortcodes? Am I wrong?

It has. Please if you need assistance, register your purchase and create a ticket at http://nicethemes.com/support

Best, J.

Hi,

Thank you for writing, I hope you are doing well. The user roles and content level restrictions are configurable by WordPress directly. You can create users with the editor role and they should be able to create articles. The theme doesn’t add any functionality to that feature.

Best, J

Hi,

Thank you for writing. I hope you are doing well.

To create a new ticket in our support platform you will have to create an account and then on this page https://nicethemes.com/dashboard/themeforest/ Insert the purchase code you get from themeforest. You can find a tutorial on how to get that code here: https://nicethemes.com/article/find-themeforest-purchase-code/

Best, J

The given purchase code has already been registered. This is what it is saying, can you please help?

Hi,

Thanks for the follow-up.

It seems that you have two accounts. One with the same username you have here and the other one with the username markbr**&^i (hid some characters for obvious reasons). This last account is the one with the theme registration. Please be sure to use that account to post and not the first one.

Best, J

Hello,

Thanks for writing.

The system records indicate that you haven’t purchased the theme.

It doesn’t come with any virus. Perhaps you just downloaded it from a page where premium themes are shared for free and they put malware on them.

If you or your client have purchased a copy and still on the support period, feel free to validate your copy and create a ticket at our support section.

Best, J

Hi,

Thank you for writing and the kind words. The link that you sent is not working. Would you mind creating a ticket on http://nicethemes.com/support so we can give you more personalized support?

Thank you, J

Ticket submitted. Thanks

Thank you

Olá robertinho,

Unfortunately, that’s not possible via theme options, you’ll need to customize the code.

Best, J

Hi Moritz,

Thank you for writing. I hope you’re doing well. You can structure your articles and categories to have child categories for each “big” category and then use the knowledgebase shortcode to have like “separate” knowledge bases.

Best, J

Hi Shuhaid,

Thank you for writing.

Unfortunately, that’s something that is out of the scope of support. What I’d recommend you is to try to do 301 redirects (you can even use a plugin for that). And set as many redirects (permanent) as you need.

Best, J

Hi,

Thank you for writing. I hope you are doing well. We only offer support to accounts who have purchased a copy and paid for support.

Best, J.

Hi,

Thank you for writing. I hope you are doing well. We only offer support to accounts who have purchased a copy and paid for support.

Best, J.

Hi,

Thank you for writing. I hope you are doing well. Unfortunately, that can’t be done via options, you will need to work around some custom CSS to change that. You can check this demo as a reference: http://demo.nicethemes.com/flatbase/startup/

I’m sorry but I don’t understand your second question. How would you like to link that page?

Best, J

Hi,

Thank you for writing. I hope you’re doing well.

Unfortunately that’s not possibile via theme settings. You’ll need to add custom CSS (and perhaps some JS) to have a floating sidebar.

Best, J

Hi Juan,

Thanks for your prompt reply.

I was able to solve this using the TOC+ & WP Sticky Sidebar plugin. Posting this just in case some one else is looking for a solution to the same problem

Best, SL

Hi SL,

That’s awesome! Thanks for sharing

Have a great day, J

Hi,

Thank you for reaching out to us!

Regarding your questions:

1. The articles included in the live search functionality is a custom post type. You can add more post types by adding a code like this: https://gist.github.com/juanfra/72c242ec4c4b35263055

2. The plugin doesn’t come with any page builder or anything like that. The layouts are defined by the theme options.

3. By default that’s not included, but you can create a widget and then use the included related articles. Please have in mind that our scope of support doesn’t include custom development.

Best, J.