Hi,

Woo releases its major update today, You can check the Change-log here: https://github.com/woocommerce/woocommerce/blob/master/CHANGELOG.txt

So because of it is major update from Woo, we have to test with all the aspects and we are working on the new Theme update and it takes a couple of days more, So please be patience, You will find the latest Theme update purely Compatible with the latest Woo soon until that please do not update Woo to the latest version.

Thanks.
   

Yes, it’s a major update…no doubt about that. Thanks for the response, I look forward to your new theme updates. Cheers!

Thanks for your understanding!..

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you or provide you the exact and complete solution.

Thanks.
   

Hi,

No, Its not purely Compatible with the Theme now, As because Woo releases its major update today, You can check the Change-log here: https://github.com/woocommerce/woocommerce/blob/master/CHANGELOG.txt

So because of it is major update from Woo, we have to test with all the aspects and we are working on the new Theme update and it takes a couple of days more, So please be patience, You will find the latest Theme update purely Compatible with the latest Woo soon until that please do not update Woo to the latest version.

Thanks.
   

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.
   

thank you

Most Welcome!..

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. If you want the Customization services, you have to contact our Customization team at nicework125@gmail.com for paid Customization services.

2. Yes, It is ready for one click demo import, You can check this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Thanks.

Hi,

First of all thanks for letting us know and this is totally fake and we will contact with Envato and take the legal action against it asap.

Thanks.

I expected that it was a fake. I have already reported it to Envato but as a premium author of the platform, your complaint would matter a lot.

Hi,

Thanks for your help and We also submitted a request to Envato and Soon they will take action against it.

Thanks.

Hi,

Please use Porto Best Selling Products and in it you will find an Option in it as “View Mode”, you have to set it from there as per your requirements: https://pasteboard.co/IayYSZf.png

Thanks.
   

Thanks. Fine. Is there any way to set Porto Best Selling Products to be shown in the product page and to display just the up sell products linked to the product I’m viewing, please?

Hi,

You can set to show the Porto Best Selling Products on the Product Page, You have to create a Block by going into WP-Dashboard >> Blocks and then use/set Porto Best Selling Products element in it as per your requirements and save chanegs and then copy the Block slug name by Quick edit it. Then go to Products and edit any of the Product and Scroll below you will find View Options and under View Options, you will find some options given below:

*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content Bottom

Just paste that block slug name in anyone and save changes and finally check your site after removing the browser cache, It will work for you.

But this is not possible to display just the upsell products linked to the product you are viewing, This is not possible with the help of Theme Options, This requires Customization.

Thanks.
   

Hi,

Actually, We have translated the Theme language file using Google Translate, and If you think some of the words are wrong then please edit the po file of the Theme and change the translation of the words as per your requirements and then generate the mo file from that po file and place those files at the same path, It will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Mate I am not need support right now.. Look I tell you your support is wrong and yes I have translate whic words are wrong all ok about it.. But when you release a new update all my translate deleted and coming wrong words again.. Please think include tranlate interface to your panel or find an other way for fix it. I hope I am explain whats the problem..

And one note.. 6 months extra support is SO EXPENSIVE

Hi,

If you always lost the translation when update the Theme then rename your translation files as:

porto-tr_TR.po
porto-tr_TR.mo

And then place those files under wp-content/languages/themes and it will work for you and you will never lose it whenever you will update the Theme.

Thanks.

Please note that I am currently using 1970 × 550 with 72 resolution

Hi,

This is the actual Size of the particular Banner, I think there is any issue on your site, Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve the issue for you.

Thanks.
   

Hi,

1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 767px){
.porto-onepage-category .product-cats .category-icon {
    width: 35px !important;
}
}

2. Category Image will show on the Category Thumbnail and it is the default functionality of the Theme.

Thanks.

1:regarding to the code its work fine but not centered it would be better if its centered so please help me with this 2:so the paid customization will allow me to use both function Thumbnail and Category Image as well right?

Hi,

1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 767px){
.porto-onepage-category .product-cats {
    padding-left: 40px !important;
}
}

2. Paid Customization will Customize the template as per your requirements, It will add the Functionality for you which is not the Core Functionality of the Theme.

And if you have any other remaining or new issue then please generate a ticket via our support system.

Thanks.

Also, carousel seems too hard to work on. Do you have any video or documentation of ‘how to use carousel’?

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will copy that particular section for you and also using Carousel is very easy, You have to choose/set Porto Carousel element on your site page and set it as per your requirements and then use Porto InterActive Banner or Single Image element or Porto Testimonial or any other element as per your requirements, it will work for you.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible to turn it OFF on Live Demos, But we have an Option in the Theme for using the Shop as a Catalog Mode and when you will use the Shop as Catalog Mode you have an Option to show/hide the Price, Add to Cart Button, Read More Button, and Reviews, you can easily turn ON/OFF these as per your requirements.

Thanks.

Hi,

It is working perfectly fine at my end please see this screenshot, It must be the cache issue at your end nothing else: https://pasteboard.co/Iaz58Zb.png

Thanks.

Hi,

Yes, the footer is ok now, but please see this screenshot: https://cl.ly/703414cdfce7

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.footer-top {
    margin-bottom: -20px !important;
}

And if you have any issue remaining or the new issue then please generate a ticket via our support system.

Thanks.
   

Hi,

It is because your server environment not meets the latest Theme minimum requirements as given in the Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
So please make sure first that your server requirements must meet the latest Theme minimum requirements and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested it at my end and it is working fine, Please see this video: https://jmp.sh/O7bCPzA
If still I am wrong then please share your issue small video clip via ticket and the site WP Admin so we will check it for you.

Thanks.

Ok, it works when i am using vc element textbox but it has always worked without and this means i now have to edit faqs in all my 5 sites They has always showing up perfectly without using vc elements.

Hi,

I am sorry to hear that and apologizing for this from you, Please set those in WP Bakery Text Block element, and we will also look through it in future coming update of the Theme in more deeper.

Thanks for your understanding.

Hi,

No, Sorry to say that but this is not possible as there is no Option in the Theme for Events Categories.

Thanks.

Could you make it for me as additional modifying??

Hi,

If you want our paid Customization services, You have to contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Thank You.

Hi,

Please don’t mind got it worked.

Thank you.

Sound’s Good!..

how can i update my theme?

my current porto version is 4.2

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Thanks.

Hi,

You have to create the same path having same folders in the Child Theme like explained below:

Like you want Customize the layout.php file under wp-content/themes/porto/inc/functions

So you have to create the same path/folders under wp-content/themes/porto-child/inc/functions and then copy the layout.php file from Parent Theme to Child Theme on the same path and Customize it as per your requirements, It will work for you.

Hope this is all clear and make sense.

Thanks.
   

Hi, We tried the same approach and copied “woocommerce.php” from porto folder to porto-child folder. But its not working! Are we need to copy other files too or need to make any other settings? Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.