Hi there,

Thank you for writing in.

You can set the first main color in Select Options >> General.

If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Wher would i find options? under Theme customization?

Hello,

We couldn’t find any ticket registered under your username on our forum. Can you please forward your ticket ID or URL? Thank you.

Select

Apparently you found me once on a previous ticket and you found me again this morning. I stand by my statements, I would not recommend this theme, unless you want a carbon copy of the demo site. As a developer I wont work with this theme again. You really need a better response time on tickets. I appreciate it gets busy, but both tickets I have opened had a 3 day turnaround on both original and replies.

Hi,

Thank you for the feedback. We’re constantly doing our best to improve our services as much as we can. It’s important to note that due to some major theme updates response time grew a bit in the last couple of days. However, we expect the situation to normalize in the days to come. Thank you for your patience and understanding.

Select

Thing is cherie, the last time I put in a ticket you did not have the luxury of major updates and it took over a week to get answers. Patience and understanding tends to fly out the window when a client is on a deadline. Only after I contact the public face of your theme do i get a response, the response I get however, is not one that makes sense and I have no desire to wait another 3 days to solve it.

I want a sidebar to appear on the product categories section, your solution, make a page, add a widget with the categories and use that. That doesn’t allow for people clicking the hard coded category section.

For Example: https://wellexpo.select-themes.com/product-category/business/

Product category page, generated by clicking the business category under a product and you have a side bar. I do not. my settings are set to show sidebars on all pages.

Hello,

We located your request #1977649 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!

Select

2 days ago, you posted this to your support team two days ago and their response? Turn it off and back on again.

I am begging my client to ditch this theme and go with another, I would rather rebuild the site than keep waiting. There is NO reason for my product page to suddenly look horrendous, i have no external css other than to remove the giant green border on the contact form and to change the blockcode to white. I also have no other plugins except those supplied by you.

Your support team have an admin login/pass to look at this and still here we are.

As far as I am concerned at this point, your product does not work and I look forward to you proving me wrong

Hi,

Our agent already provided you with a fix, couple of minutes ago, please check their response. Get back to us with some feedback, thank you.

Select

You agent provided me with a fix to the issue that broke when he suggested I turn everything off and update. what he has NOT done is fix the problem I brought up a WEEK ago. I have given him admin access and made it clear what the error is.

Your category pages have a sidebar: https://wellexpo.select-themes.com/product-category/design/

Mine do not: https://shovelduck.ca/product-category/original-collection/

A week, and all that has occurred is the site was broken further from the updates.

You’re the author, tell me what I need to do to make that sidebar appear

It appears here: https://shovelduck.ca/shop the generic shop page, but not on the category pages.

For the love of God will you tell me how to fix this so my client can go live and I can get paid!

Hi,

Your ticket is, once again, updated. Please check it’s status.

Select

My ticket is once again updated with a response that doesnt make sense. I have replied with a screen shot showing that there are NO options on the main shop page to change headers, logos, sidebars etc. I have also supplied another login for your support to look for themselves. But grats on the response time.

Hi,

We would appreciate if you could be a little bit patient, we’re not doing live chats. We’ve forwarded your ticket to our support team already couple of times and we need to refer to other users as well. Please be patient, we’ll get back to you as quickly as possible.

Select

I would appreciate it you read my ticket and see how little has been achieved in how long a time. I would appreciate not waiting 3 days to be told “try turning it off and back on again” I would appreciate not being given directions to things that do not exist. Feel free not to reply here, I’m done with your idea of customer service. If your support people can not deliver on your theme’s promise, I will leave it in the hands of my client as to which other theme he wishes to use. Good day Sir.

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

i tried to submit, but forum form is not working, nothing happen after i click submit…

Hi,

You already managed to send 2 tickets. We will forward them to our support team for some quicker response.

Select

thanks for your fast respond

Hello,

We located your request #1944885 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!

Select

Good Day,

Unfortunately the response we got was not helpful at all. We responded to the support team and have yet to get a response. What we want is to edit the social links and the websites links for a Team Member that was imported in the demo content. We are clearly seeing the information on the front end but we are not seeing where that information is pulling from on the dashboard end. When editing a team member from the WellExpo Team section, there is no place found to enter social links or the website links, yet we are seeing them on the front end. Your help will be appreciated.

Thanks and Regards

Hi,

Support agent has been informed, your ticket will be answered as soon as possible.

Select

Thank you. It seems that we dont have the same options as shown in the screenshot sent by the support team. We have responded to the ticket.

Regards

Hi,

We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.

Select

Good Day,

They told us to update to version 1.2.1 to fix the issue. However, you don’t seem to have that update available for us here on themeforest to download. Can you please direct us to where we can download that update?

Thanks and Regards

Hi,

Version 1.2.1 is the latest for WellExpo theme, here’s a change log https://themeforest.net/item/wellexpo-a-modern-event-and-conference-wordpress-theme/22335758#item-description__update-log

Select

Yes we know thats its in the change log. But it is not updated on themeforest. It is still version 1.2 that is available for download. Even the date for last update says 14 March 19. Please upload the newest version so we can download it please.

Thanks and Regards